Case #987 — Marlow London
jandjgallagher@thisfish.net · order 2350 · state imported · label none yet · rung 0
Facts
New customer message on 28 July 2026 at 15:26
open
not set
2026-07-28 14:28:42
—
2026-08-14 19:30:08
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Latest draft
from decision #1944 · action=reply · 2026-07-28 14:30:18 · dry-run
Hi Janet,
I'm so sorry to hear she's still waiting, especially as her birthday is this Thursday. I completely understand how worrying that must be.
I've found your order under your email address: order #2350, the black tote you placed on July 15th. The good news is it has been dispatched and is on its way to you.
You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
It's now been nearly two weeks since you ordered, and the parcel should be arriving very soon - hopefully within the next couple of days. I can't guarantee it will definitely arrive by Thursday (that final stretch depends on the courier), but we're really hoping it makes it in time for her birthday.
As a small apology for the wait and the pressure of this deadline, please use this code for £15 off your next order with us: STORECREDIT15
If you see anything on the tracking that worries you, or if there's anything else I can help with, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Birthday deadline Thursday (3 days away) with no carrier stage detail in ORDER DATA; human should verify actual tracking status before sending to give honest Thursday arrival assessment.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Janet Gallagher
Email:
jandjgallagher@thisfish.net
Body:
I ordered a black tote for my granddaughters birthday on
15th July and am still awaiting delivery.it is her birthday on
Thursday and I am wondering where it is and will it be delivered
for her birthday ? Thank you
Hi Janet,
I'm so sorry to hear she's still waiting, especially as her birthday is this Thursday. I completely understand how worrying that must be.
I've found your order under your email address: order #2350, the black tote you placed on July 15th. The good news is it has been dispatched and is on its way to you.
You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700107745
It's now been nearly two weeks since you ordered, and the parcel should be arriving very soon - hopefully within the next couple of days. I can't guarantee it will definitely arrive by Thursday (that final stretch depends on the courier), but we're really hoping it makes it in time for her birthday.
As a small apology for the wait and the pressure of this deadline, please use this code for £15 off your next order with us: STORECREDIT15
If you see anything on the tracking that worries you, or if there's anything else I can help with, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London