Case #99 — Marlow London
w.cieszkowski@btinternet.com · order 1428 · state imported · label none yet · rung 0
Facts
Order No 1428
no_response
not set
2026-06-23 12:01:45
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #239 · action=reply · 2026-06-29 12:33:35 · dry-run
Hi Bija,
Firstly, I owe you a genuine apology, both for how long this has taken and for how long it has taken me to reply to you. Your frustration is completely fair, and I would feel exactly the same in your shoes.
To be straight with you about the routing: some of our orders, including your Restep walking shoes, ship directly from our overseas supplier, which is why the journey looks so long and roundabout on the tracking. It is normal, but I am not going to pretend this has been anything other than too slow.
From the tracking, your parcel is still working its way through the courier network towards you. Because so much time has now passed, if it has not arrived, please just tell me and we will chase it directly with the courier on your behalf.
And as a real apology for the wait, please take £15 off your next order with the code STORECREDIT15.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 pre14-kept
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Full thread
I am having problems tracking my order. Could you please let me know ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Hello Bija!
Here is the tracking link so you can more accurately see where your order is and when to expect it.
https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN (https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN)
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com> wrote:
I am having problems tracking my order. Could you please let me know ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Thank you.
🙀
Info is limited at moment. When shall we expect my shoes-what is average wait time please ?
Thanks. Bija
Sent from my iPhone
> On 23 Jun 2026, at 14:03, support@marlow-london.com wrote:
>
>
> Hello Bija!
>
> Here is the tracking link so you can more accurately see where your order is and when to expect it.
> https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
>
>
> On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com> wrote:
> I am having problems tracking my order. Could you please let me know ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Dear Bija,
Thank you for your email.
Please rest assured that your order is currently on its way to you. Tracking updates can sometimes be limited or take a little time to refresh, but there is no indication of any issue with your shipment.
At the moment, we expect your shoes to arrive soon. While we cannot provide an exact delivery date, most parcels at this stage are delivered within the next few days.
Thank you for your patience. We are confident that your order will be with you shortly.
Kind regards,
Marlow London Support
On Tue, Jun 23, 2026 at 16:42, BT Mail <w.cieszkowski@btinternet.com> wrote: Thank you.
🙀
Info is limited at moment. When shall we expect my shoes-what is average wait time please ?
Thanks. Bija
Sent from my iPhone
On 23 Jun 2026, at 14:03, support@marlow-london.com wrote:
Hello Bija!
Here is the tracking link so you can more accurately see where your order is and when to expect it.
https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN (https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN)
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com> wrote:
I am having problems tracking my order. Could you please let me know ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Pls see below info. WHERE are my shoes coming from? The moon? At this
point, how much longer to wait???
Bija
Sent via BT Email App
From: support@marlow-london.com
Sent: Jun 23, 2026 at 2:03 PM
To: W CIESZKOWSKI
Subject: Re: Order No 1428
Hello Bija!
Here is the tracking link so you can more accurately see where your
order is and when to expect it.
https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN
<https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN>
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com>
wrote:
I am having problems tracking my order. Could you please let me know
ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Dear Bija,
I'm so sorry for the wait and the frustration — I completely understand.
Your order was delayed due to high order volume during our ongoing sale, but I'm pleased to let you know it should be arriving within the next week. You can check the exact location of your parcel at any time by visiting our track and trace page using the link we sent you.
Thank you so much for your patience, Bija — we really appreciate it.
Warm regards,
Anna
Customer Care Team
Marlow London
On Sun, Jun 28, 2026 at 17:27, W CIESZKOWSKI <w.cieszkowski@btinternet.com> wrote:
Pls see below info. WHERE are my shoes coming from? The moon? At this point, how much longer to wait???
Bija
Sent via BT Email App
From: support@marlow-london.com
Sent: Jun 23, 2026 at 2:03 PM
To: W CIESZKOWSKI
Subject: Re: Order No 1428
Hello Bija!
Here is the tracking link so you can more accurately see where your order is and when to expect it.
https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN (https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN)
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com> wrote:
I am having problems tracking my order. Could you please let me know ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)
Hello again,
I know the shoes are cheap... but info should not be so
"cheap" too. Where is point of departure? Last I have is 27th
June info... or rather lack of info. Today is
29th in the UK... still on the plane circling the globe, right? Or do
you have more info to share...
Thanks,
Bija
Sent via BT Email App
From: support@marlow-london.com
Sent: Jun 28, 2026 at 10:42 PM
To: W CIESZKOWSKI
Subject: Re[2]: Order No 1428
Dear Bija,
I'm so sorry for the wait and the frustration — I completely understand.
Your order was delayed due to high order volume during our ongoing sale,
but I'm pleased to let you know it should be arriving within the next
week. You can check the exact location of your parcel at any time by
visiting our track and trace page using the link we sent you.
Thank you so much for your patience, Bija — we really appreciate it.
Warm regards,
Anna
Customer Care Team
Marlow London
On Sun, Jun 28, 2026 at 17:27, W CIESZKOWSKI
<w.cieszkowski@btinternet.com> wrote:
Pls see below info. WHERE are my shoes coming from? The moon? At this
point, how much longer to wait???
Bija
Sent via BT Email App
From: support@marlow-london.com
Sent: Jun 23, 2026 at 2:03 PM
To: W CIESZKOWSKI
Subject: Re: Order No 1428
Hello Bija!
Here is the tracking link so you can more accurately see where your
order is and when to expect it.
https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN
<https://marlow-london.com/apps/parcelpanel?nums=4PX3002904643717CN>
Warm regards,
Anna
Customer Care Team
Marlow London
On Tue, Jun 23, 2026 at 14:00, BT Mail <w.cieszkowski@btinternet.com>
wrote:
I am having problems tracking my order. Could you please let me know
ASAP when I can expect it. Thank you. Bija Cieszkowski (UK)