Case #992 — Marlow London
leanne0112@googlemail.com · order 2599 · state imported · label none yet · rung 0
Facts
A shipment from order #2599 is on the way
open
not set
2026-07-28 16:46:59
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1952 · action=reply · 2026-07-28 16:47:54 · dry-run
Hi Leanne,
Thank you so much for reaching out, and I'm so sorry for the wait on your order. I can completely understand why you'd be eager to get your hands on your new Longchamp Le Pliage tote.
Good news, your order is definitely on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157312
As a token of our appreciation for your patience, here's £15 off your next order: STORECREDIT15
We really do appreciate you sticking with us, and we hope you absolutely love your bag.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO with delivery delay complaint; providing real tracking link and shipping-complaint goodwill code per HARD RULE.
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Hi Was wondering when my order will be delivered as I have ordered this bag ages ago. Many thanks Leanne Gray Sent from my iPhone On 20 Jul 2026, at 13:20, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Leanne
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620000700157312
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
Order number
#2599
Shipping to
Leanne Gray Driffield, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Leanne,
Thank you so much for reaching out, and I'm so sorry for the wait on your order. I can completely understand why you'd be eager to get your hands on your new Longchamp Le Pliage tote.
Good news, your order is definitely on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157312
As a token of our appreciation for your patience, here's £15 off your next order: STORECREDIT15
We really do appreciate you sticking with us, and we hope you absolutely love your bag.
Warm regards,
Anna
Customer Care Team
Marlow London