Case #993 — Marlow London
laila.elshekh@icloud.com · order 3481 · state imported · label none yet · rung 0
Facts
New customer message on 28 July 2026 at 17:51
open
not set
2026-07-28 16:51:52
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1955 · action=reply · 2026-07-28 16:56:19 · dry-run
Hi Caterina,
Thank you for reaching out, and I'm sorry you haven't received a confirmation email yet. It's worth checking your spam or junk folder as confirmation emails sometimes land there by mistake.
I've found your order by looking up your email details. I believe this is order #3481, so just let me know if that's not the right one. Good news, it's on its way. The reason you couldn't find it when tracking is that order numbers don't always work in the carrier's tracking system. You need to use your specific tracking link instead:
https://marlow-london.com/apps/parcelpanel?nums=UL368857205YP
Your tracking number is UL368857205YP if you need it.
Because of higher order volume from our current sale, shipping times have increased, and we estimate your order to arrive within about 7 to 12 days. Tracking can sometimes go quiet between courier scans, so if there's a gap don't worry. That's completely normal.
If the tracking still hasn't moved after a little while, just let us know and we'll be happy to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Found order #3481 by email lookup; provided tracking link and explained why order number doesn't work for carrier tracking.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Caterina kowalska
Email:
laila.elshekh@icloud.com
Body:
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Caterina kowalska
Email:
Laila.elshekh@icloud.com
Body:
I did not get a confirmation email on my order and when i
went to track it i put it in my order number and could not find
my parcel
Hi Caterina,
Thank you for reaching out, and I'm sorry you haven't received a confirmation email yet. It's worth checking your spam or junk folder as confirmation emails sometimes land there by mistake.
I've found your order by looking up your email details. I believe this is order #3481, so just let me know if that's not the right one. Good news, it's on its way. The reason you couldn't find it when tracking is that order numbers don't always work in the carrier's tracking system. You need to use your specific tracking link instead:
https://marlow-london.com/apps/parcelpanel?nums=UL368857205YP
Your tracking number is UL368857205YP if you need it.
Because of higher order volume from our current sale, shipping times have increased, and we estimate your order to arrive within about 7 to 12 days. Tracking can sometimes go quiet between courier scans, so if there's a gap don't worry. That's completely normal.
If the tracking still hasn't moved after a little while, just let us know and we'll be happy to look into it further.
Warm regards,
Anna
Customer Care Team
Marlow London