Case #995 — Marlow London
cherylsoutham02@yahoo.co.uk · order 2699 · state imported · label none yet · rung 0
Facts
New customer message on 28 July 2026 at 19:01
open
not set
2026-07-28 18:02:31
—
2026-08-14 19:30:08
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Latest draft
from decision #1962 · action=reply · 2026-07-28 18:03:44 · dry-run
Hi Cheryl,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372827
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipping-status query on a fulfilled order with real tracking; no complaints, anger, or other requests.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Cheryl Green
Email:
Cherylsoutham02@yahoo.co.uk
Body:
Re: #2699
I ordered the bag over a week ago and I have had no update since
it was dispatched. Are you able to tell me when I am likely to
receive this order please.
Thank you
Cheryl
Hi Cheryl,
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372827
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London