cs.gohigherlevel

← back to queue

Case #997 — Marlow London

rockchickchan@hotmail.co.uk · order 2715 · state imported · label none yet · rung 0

Facts

A shipment from order #2715 is on the way
open
not set
2026-07-28 19:04:03
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1965 · action=reply · 2026-07-28 19:04:49 · dry-run

Hi Suphapon, Good news, your order #2715 is on its way! Because of the higher order volume from our current sale, shipping times have increased a little, but we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572392 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain post-ship delivery status question; order fulfilled with tracking number, no complaint or special context.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in rockchickchan@hotmail.co.uk → support@marlow-london.com customer 2026-07-28 19:04:03
Hi I still waiting for my delivery I just wonder how long will be available .. https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572392. Thank you Suphapon ford. On 20 Jul 2026, at 13:22, MARLOW LONDON <support@marlow-london.com> wrote:  [MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACvMTWz8vZSlGmy-UgdPr875SfB5W4OG0AA6ctuYywMMMtJaO31l5aUYUxCWfpOMb_IbyF-C3C_oHkJZTeEDM9Cl_I3OOlck-GAohPvyYJKmtQsd7Zx6tlqI_ER8kuPrEa_qj1zZMQyMMXp-w7DbcXOnuVoOrIvO5WV-hOTs4Ljsllb1n7nhf5bI_K7ip2TUBDUFtmAaliiHXOOdXio7Aak86vQ_CGmRvny6aIq_-aaANp5hX1RKC2-bDa7yLfKTyRgCm7SAKn47NWwm5ujyyP0LhZqV7pze4xOi1qj3qdmEuzC5kFgUbZV2yC4o4pjECIVdjIBPdFlcE_yDusTANc9uw==> Shipped On its way, Suphapon Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number YT2620100701572392 Carrier: YunExpress Track now<https://marlow-london.com/_t/c/v3/AAASIwllUd4I1XOwSPp7V3UTjtNYyTw8__kwvqkYfRNXVE71_FPClizIa-2xv-vdZVTIxjmlL-JEol_oJBgAqHTvxoWPEK5kWglobARbg0LYG_MjSsqDW8_afS7oOBwXRiuJe6_KKLYe6W0ojAgsgyRkC4SigUQkcTzoavZM6kO1jYznbnB7D_VenjsM79lsECfdZZ3IR9iBCv1X17ELHTk1EI3inytZc2Wt9QkIlnLzu_Z9qasBR0k5gJke8rGUcxyVk9LnOOE9xmxt-nklt5lbfJeXnvIGjk0qhURyRPADctaXEGT8Si5jAUNOg0jhouBrl_nayclaiiyCVnGwjL-2o065uUhRqR7xgLGpq-OHPhPFyQ==> A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAD-McHd-m2dAs3a9kripJMCcFf1FileI_FabOccEnfp3O4WsAHj_bZw726Nl8hwfrfTt6EiQEhXFPOHKBDX9t05TnJ_qBktM-FUSAzPRjc9HWSV4no7Uh649u9WEa5PNwmNJER8tNa2q70ShV8ZnUekFiANLm6cmDfvw2bTrt__Ravo8aFHS-dZ4F9-n-WwkDFUxW3dBCvqZBLlzyzhpoAY0c7J7b6YdF-uGztDUNb-5-KJgEgPA5AUBHBHgpms32ydKwJooO60zuyphQCcN220UfiftURLuz1y_FADs71e5g-SSWHMJyAdL6zPGGsxEpSmdeQeHAFkWqMiIzkGH-EflMA=>. Items shipped LONGCHAMP LE PLIAGE TOTE - PAPER - Paper · Paper · Qty 1 LONGCHAMP LE PLIAGE TOTE - EBONY - Ebony · Ebony · Qty 1 LONGCHAMP LE PLIAGE TOTE - STEEL - Steel · Steel · Qty 1 Order number #2715 Shipping to Suphapon Ford DERBY, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook<https://marlow-london.com/_t/c/v3/AAA2HCVbLbTzF7BqAVhTaiT3kdsKsaCa4xLfkgRDzd_g_zxa3PO1WW6ByKXAND_2pEE7lJ420Kpm8YgeXddXlcLKoRR3plvYto10Z3ENG800UkqGFAl8r_fcgkZ50dUbNhKNAgY9_CR5FJFvXmUjr6CeT0VkgtL3eHINbFjbasxZlJwaLHre2BSbw-GJJGbnYPxpH7ywn11Z4T7ADJzMvBD8KSZBPKONd0wIMokAVNenDZcq7YRJx0oEWFVoVNoT1e1zNvPCdnEvpnhnyPFNx9W4cnpewqGOXYCKGBpTa9LytC2sFt0U75PqXdYyhXWu1XLAJUfVvxf7BLM=>
out support@marlow-london.com → rockchickchan@hotmail.co.uk tool 2026-07-28 19:04:50
Hi Suphapon, Good news, your order #2715 is on its way! Because of the higher order volume from our current sale, shipping times have increased a little, but we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572392 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London