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Hi Sarah, Thanks for reaching out about order #2688. So sorry to hear you'd like a refund on your Cressida sporty three-piece tankini sets. Could you let me know what's gone wrong with them? For example, is it a sizing issue, they didn't suit you, or is there a fault with the items. Once I know what's happened I can get the right fix sorted for you. Looking forward to hearing back. Anna

Hi Sarah, I completely understand, second guesses happen and that's totally fine. Rather than sending things back, we handle cases like this a different way. It means no packing anything up or dealing with a trip to the post office, and it avoids the risk of a parcel going missing on the way back to us. Plus you get to keep the tankini sets, whether that's for yourself or to pass on to someone who'd get some use out of them. What I can do is give you 10% cashback on order #2688, straight back to you, and the sets are yours to keep. If you'd rather swap them for something else from the store instead, that's an option too, just let me know what catches your eye and we'll sort it. Let me know which you'd prefer. Anna

Hi Sarah, I completely understand, it makes sense you'd want this sorted quickly. We do things this way because it's better all round, no packing anything up, no trip to the post office, and no risk of the parcel getting lost on the way back to us. You also get to keep the tankini sets either way, whether that's for yourself or to pass on to someone who'd get some use out of them. What I can do is bump this up to 20% cashback on order #2688, straight back to you, and the sets are yours to keep. If you'd rather swap them for something else from the store instead, that's an option too, just let me know what catches your eye and we'll get it sorted. Let me know which you'd prefer. Anna

Hi Sarah, I hear you, and I went and pushed on this for you with the team. The order's already out with the carrier and it can't be pulled back at this stage, but here's the good news: I've managed to get you 30% cashback on order #2688, straight back to you, and the tankini sets are yours to keep. No packing, no post office trip, and none of the risk that comes with parcels going missing on the way back to us. It's also just a better outcome all round rather than the sets sitting in transit both ways. You can keep them for yourself or pass them on to someone who'll get good use out of them. If you'd rather not keep them, the other option is swapping for something else from the store instead, just tell me what catches your eye and I'll get that sorted for you. Let me know which you'd like to go with. Anna

Hi Sarah, Okay, I hear you loud and clear. I can do 100% cashback on order #2688, straight back to you, and the tankini sets are yours to keep. That's everything you paid, back in your pocket, with nothing to send anywhere. Let me know and I'll get that moving for you. Anna