Queue

417 case(s) for NAGI Tokyo · 0 breached on the SLA clock right now.

All stores Marlow London NAGI Tokyo Cecily York Elara Dublin Elodie Paris Bennett and Grant Brellmont Novelle Living Tirena Dublin Montela Footwear

Waiting on:we owe a replywaiting: supplierwaiting: customer

50 of 417 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

Case	Store	Order	Customer	Subject	Last activity	State	Label	SLA	Opened
#2770	NAGI Tokyo	—	oliviarodrig744@gmail.com	What would an extra $10k/month mean for Nagitokyo	from customer 1 msg Hi Nagitokyo, Would you be open to working toward an additional $10k–$15k in monthly revenue for Nagitokyo I help Shopif	imported we owe a reply	none yet	no SLA set	2026-10-13 21:36:14
#2765	NAGI Tokyo	—	elianashop.info@gmail.com	nagitokyo.com	from customer 1 msg Is there anyone to contact? nagitokyo.com	imported we owe a reply	none yet	no SLA set	2026-10-13 16:46:04
#2764	NAGI Tokyo	—	olamidenoah321@gmail.com	—	from customer 1 msg Hi?nagitokyo.com	imported we owe a reply	none yet	no SLA set	2026-10-13 16:02:58
#2564	NAGI Tokyo	—	uenom99@gmail.com	ご注文内容の確認注文番号：#1443	from customer 11 msgs Yuki様お世話になっております。状況確認の連絡が一切無いのでご連絡させて頂きました。こちらとしては問題は何も解決されて無いので、サプライヤーに連絡して返金の手続きをして下さい。またはそちらで立て替えて下さい。サプライヤーがこちらに返	imported we owe a reply	none yet	no SLA set	2026-10-05 01:04:25
#2758	NAGI Tokyo	—	momayontaiwo@gmail.com	Are you still selling on the store	from customer 1 msg Hello! 👋 I came across your store and wanted to ask if you're still actively running your Shopify business.	imported we owe a reply	none yet	no SLA set	2026-10-13 14:17:07
#2756	NAGI Tokyo	—	folorunshofoly6@gmail.com	Store Readiness	from customer 1 msg Hello there, if I can get 100-150 verified orders for your store in 2 months will you be okay with 5% commission on orde	imported we owe a reply	none yet	no SLA set	2026-10-13 13:44:51
#1630	NAGI Tokyo	1374	airu0130k@icloud.com	2026年8月24日 09:11の新規お客様メッセージ	from customer 18 msgs EN (translated) I'll refund it, please.	imported waiting: supplier	NOT_ARRIVED	no SLA set	2026-08-24 07:13:25
#376	NAGI Tokyo	—	naniwayutin39@gmail.com	=?utf-8?B?56K66KqN44KS44GK6aGY44GE44GX44G+44GZ44CC?=	from us 26 msgs 楠田様お待たせし大変申し訳ございませんでした。誤った商品の発送、および本件の解決に時間を要しましたことにつきまして、心よりお詫び申し上げます。代替品はすでに発送手続きが完了しておりますことをご報告いたします。お届けまで今しばらくお時間を	imported waiting: customer	LEGAL_THREAT	no SLA set	2026-07-08 15:23:53
#207	NAGI Tokyo	1065	seireiji6328@docomo.ne.jp	=?utf-8?B?UmU6IOOAkOmHjeimgeOAkeOBlOazqOaWh+WVhuWTgeOBruOCqw	from us 15 msgs SEIREIJI様ご説明いただきありがとうございます。また、今回の件で何度もやり取りが続いてしまっていることを、心よりお詫び申し上げます。最初にご希望のカラーがご用意できなかった際にいただいた最初のご依頼の通り、カーキではなくグリーン、	imported waiting: customer	none yet	no SLA set	2026-07-01 04:03:01
#2671	NAGI Tokyo	—	ecomlizzy24@gmail.com	Partnership opportunities for Nagitokyo	from customer 1 msg Hi Nagitokyo could we collaborate if I generate 30k sales this month? Interested? Please share your WhatsApp number, let	imported we owe a reply	none yet	no SLA set	2026-10-12 14:28:42
#1507	NAGI Tokyo	1387	airtech.t305zy@gmail.com	ご注文内容の確認注文番号：#1387	from us 10 msgs お待たせしており、本当に申し訳ございません。ご注文番号1387につきまして、現在の状況をご連絡させていただきます。現在、メーカー側に確認を行っており、まだ確定的なご案内ができる段階まで至っておりません。進捗がないまま長くお待たせしてしま	imported waiting: supplier	OFF_SCRIPT	no SLA set	2026-08-16 12:44:05
#2624	NAGI Tokyo	—	kingsleycollins487@gmail.com	Hello support	from customer 1 msg Is this the right email to get to the store owner	imported we owe a reply	none yet	no SLA set	2026-10-11 09:27:52
#2242	NAGI Tokyo	1413	ta911virgo@gmail.com	2026年9月10日 12:20の新規お客様メッセージ	from us 12 msgs お客様ご確認いただき、誠にありがとうございます。ご事情につきましては十分理解しており、長らくお待たせしてしまったこと、またそれにより生じたご不便につきまして、心よりお詫び申し上げます。今回のご注文時と同一商品・同一サイズの品を、追加費用	imported waiting: customer	none yet	no SLA set	2026-09-10 10:20:52
#843	NAGI Tokyo	1252	sugiyamatake333@gmail.com	2026年7月25日 02:23の新規お客様メッセージ	from us 14 msgs お客様いつもNAGI Tokyoをご利用いただき、誠にありがとうございます。カスタマーサポートのユキでございます。ご注文番号1042の件、現在も確認を進めております。お待たせしてしまっており、大変申し訳ございません。現状をそのままお伝	imported waiting: customer	ASKS_REFUND	no SLA set	2026-07-25 00:24:10
#1534	NAGI Tokyo	1373	enjoy.play0815@gmail.com	2026年8月18日 05:34の新規お客様メッセージ	from us 21 msgs Hello, I wanted to reach out myself with an honest update on order #2347, rather than leave you waiting without a word f	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-18 03:34:21
#2555	NAGI Tokyo	—	—	—	from us 4 msgs Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co	imported waiting: customer	none yet	no SLA set	2026-09-28 18:04:01
#2419	NAGI Tokyo	—	azzaro.m7.lights@gmail.com	ご注文内容の確認注文番号：#1382	from us 14 msgs お客様ご連絡いただきありがとうございます。弊社に対する信頼を失われたとのこと、心よりお察しいたします。また、このような状況に至らせてしまったことを、深くお詫び申し上げます。ご注文の商品をお受け取りいただけるものとしてお支払いいただいたに	imported waiting: customer	none yet	no SLA set	2026-09-21 08:25:12
#1583	NAGI Tokyo	1368	seaside-cruising@ezweb.ne.jp	注文商品について	from us 13 msgs 久保様このたびは、ご丁寧なメッセージをいただき、また本件の対応にあたりご辛抱いただきましたこと、心より感謝申し上げます。ご無償交換品であるAebra Comfort Sandals(White)およびElspeth Comfort Sa	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-21 00:35:24
#1253	NAGI Tokyo	1359	hirawaka235212@gmail.com	ご注文内容の確認注文番号：#1359	from us 17 msgs いつもNAGI Tokyoをご愛顧いただき、誠にありがとうございます。ご注文(注文番号1359)につきまして、現在もサプライヤーへ状況の確認を続けておりますが、まだ明確な解決には至っておらず、お待たせしてしまっておりますことを心より申し訳	imported waiting: supplier	ASKS_REFUND	no SLA set	2026-08-05 06:04:46
#2611	NAGI Tokyo	—	samsonfemi.ng@gmail.com	A Quick Store Observation for Q4	from customer 1 msg Hello support I reviewed your store, and I really like what you're building. I can see the work you've put into it. As w	imported we owe a reply	none yet	no SLA set	2026-10-08 19:00:41
#1581	NAGI Tokyo	1376	syunchan1355@docomo.ne.jp	2026年8月20日 23:09の新規お客様メッセージ	from us 19 msgs お客様の声をお待たせしたことについて、以下の翻訳をお届けいたします。松本様再度ご連絡いただき、ありがとうございます。代替品についてお時間をいただいていること、そして長らくお待たせしておりますことを、心より深くお詫び申し上げます。既に同	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-20 21:09:58
#1558	NAGI Tokyo	1352	yumi.hig2@gmail.com	商品が届かない	from us 4 msgs お客様ご返信が遅くなり、速やかにご対応できなかったことを心よりお詫び申し上げます。システムに問題が発生し、お客様からのお問い合わせへの適切な対応に支障が出ておりました。現在、システム上でお客様のご注文を確認することができません。至急調査	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-19 13:44:43
#1693	NAGI Tokyo	1401	k723.1015mori@gmail.com	荷物の配送について	from us 25 msgs Mori-san様、お返事いただきありがとうございます。これ以上のお詫びよりも明確な結論をご希望とのことと理解しておりますので、分かりやすい進捗をお伝えいたします。すでにサプライヤーに連絡し、Elegant Premium Summer	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-08-27 13:06:50
#2376	NAGI Tokyo	1433	haerbinduze0822@gmail.com	—	from us 21 msgs お客様お待たせいたしましたこと、そして既にご提供いただいていた情報について重複してご依頼してしまい、混乱を招きましたことを改めて深くお詫び申し上げます。標準の交換手続きの一環として、お届け先のご住所をご確認いただく必要がございます。これ	imported waiting: customer	none yet	no SLA set	2026-09-18 06:10:36
#2583	NAGI Tokyo	—	billhison@gmail.com	Problemen met aankopen door klanten	from customer 2 msgs On Tue, Oct 6, 2026 at 8:07 PM Shopify Partner <billhison@gmail.com> wrote: > Hallo, > > We hebben klachten ontvangen va	imported we owe a reply	none yet	no SLA set	2026-10-06 19:09:28
#2599	NAGI Tokyo	—	shopify.merchant.alart@gmail.com	API ISSUE	from customer 1 msg An API issue was detected on your store on October 2026. If left unresolved, it will affect product data synchronization	imported we owe a reply	none yet	no SLA set	2026-10-08 02:15:12
#2591	NAGI Tokyo	—	aliatfat69@gmail.com	—	from customer 1 msg Chat slow on Gmail, Possible to discuss on WhatsApp?	imported we owe a reply	none yet	no SLA set	2026-10-07 13:17:52
#2589	NAGI Tokyo	—	ecomprime29k@gmail.com	—	from customer 1 msg If I could bring Nagitokyo 50 orders weekly, will you give 3% commission?	imported we owe a reply	none yet	no SLA set	2026-10-07 11:56:14
#2557	NAGI Tokyo	—	cookie.milk1516@gmail.com	注文番号 #1418 の発送が完了しました	from us 6 msgs お客様ご確認いただき、また本件の対応にあたりご辛抱いただき、ご理解を賜りましたこと、心より御礼申し上げます。ご注文番号#1417および#1418につきまして、追加費用なしで無料交換のお手続きを進めさせていただきます。解決に向けて対応を	imported waiting: customer	none yet	no SLA set	2026-10-03 11:25:32
#2117	NAGI Tokyo	1378	eiko2784-kumu@docomo.ne.jp	2026年9月7日 04:29の新規お客様メッセージ	from us 7 msgs Hi Eiko, Thank you for your message, and we sincerely apologize for the delay and confusion regarding your order #1378.	imported waiting: customer	none yet	no SLA set	2026-09-07 02:30:46
#2575	NAGI Tokyo	—	tomiwa.excutive.manager12@gmail.com	—	from customer 1 msg Hi Nagitokyo, I’d like to offer you a simple 7-day trial for just $50, focused on improving Nagitokyo and identifying ar	imported we owe a reply	none yet	no SLA set	2026-10-06 10:56:12
#2290	NAGI Tokyo	1449	itsuko.dec25@gmail.com	2026年9月12日 11:23の新規お客様メッセージ	from us 11 msgs Itsuko様ご懸念の点についてご説明いただき、誠にありがとうございます。また、ご注文に関しまして混乱とご不快な思いをさせてしまいましたことを、心よりお詫び申し上げます。商品がまだお客様の元に届いていない状況であることから、弊社の30日	imported waiting: customer	none yet	no SLA set	2026-09-12 09:25:31
#1367	NAGI Tokyo	1349	ebe11216606@gmail.com	2026年8月9日 09:17の新規お客様メッセージ	from us 25 msgs お客様このたびはご連絡いただき、同じ商品を再度ご注文いただけるとのこと、ご確認のご連絡をいただきありがとうございます。サプライヤーには既にご連絡し、お客様が元々ご注文された商品と同じ商品の交換対応を進めるよう依頼いたしました。ご注文に関	imported waiting: customer	THREATENS_CHARGEBACK	no SLA set	2026-08-09 07:18:40
#1533	NAGI Tokyo	—	hisatomikougyou@olive.plala.or.jp	サイズ確認	from us 16 msgs お客様ご返信いただき、誠にありがとうございます。商品がもう不要になられたとのこと、長らくお待たせした上にご不便をおかけした状況を踏まえますと、心よりご理解申し上げます。この度の件でお客様に大変なご不満を抱かせてしまいましたこと、誠に申し訳	imported waiting: customer	SIZING_QUESTION	no SLA set	2026-08-18 03:02:36
#2368	NAGI Tokyo	1365	tetsuhiro.kikuchi@gmail.com	商品到着日について	from us 13 msgs 菊地様このたびはご返信いただき、また本件に関して引き続きご辛抱いただき、ご理解を賜りましたこと、誠にありがとうございます。交換商品の発送日につきましては、現在もサプライヤーと直接調整を行い、確認を進めております。確認が取れ次第、追跡情報	imported waiting: customer	none yet	no SLA set	2026-09-17 08:34:05
#2396	NAGI Tokyo	—	kazuki102554@gmail.com	正範様、お見逃しなく 👀	from us 6 msgs お客様ご返信いただきありがとうございます。また、ご不便をおかけし続けておりますことを心よりお詫び申し上げます。前回のメッセージが本文なしで届いてしまったようで、恐れ入りますが内容を確認することができませんでした。お手数ですが、再度お送り	imported waiting: customer	none yet	no SLA set	2026-09-19 03:05:22
#2549	NAGI Tokyo	—	sik0710rik@icloud.com	—	from us 6 msgs お客様ご丁寧なご返信をいただき、ありがとうございます。バングルの再発送手配につきまして、お客様の忍耐とご理解に心より感謝申し上げます。現在もサプライヤーと調整を続けており、在庫状況および発送に関する確認が取れましたら、速やかにご連絡いた	imported waiting: customer	none yet	no SLA set	2026-10-02 10:35:47
#2572	NAGI Tokyo	—	josephexpert07@gmail.com	—	from customer 1 msg Hi Nagitokyo, I’d like to offer you a simple 7-day trial for just $50, focused on improving Nagitokyo and identifying ar	imported we owe a reply	none yet	no SLA set	2026-10-06 02:40:09
#2561	NAGI Tokyo	—	kureha0980@icloud.com	注文番号#1414の商品発送状況について	from us 2 msgs お客様お待たせいたしまして、誠にありがとうございます。ご注文内容を確認いたしましたところ、Shiranami Vintage White Stone Silver Wave Ring、サイズ6の交換品につきまして、すでにサプライヤーへ手	imported waiting: customer	none yet	no SLA set	2026-10-04 11:04:01
#1432	NAGI Tokyo	1335	ngskyui@gmail.com	2026年8月12日 04:09の新規お客様メッセージ	from us 17 msgs お客様ご返信いただき、また同じ商品を再度ご注文いただけるとのご確認をありがとうございます。このたび、サプライヤーに連絡し、お客様が当初ご注文いただいた商品と同じ商品の交換手続きを進めるよう依頼いたしました。ご注文に関しまして、ご迷惑とお	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-12 02:11:06
#2166	NAGI Tokyo	1427	shizuka659712@gmail.com	—	from us 28 msgs Shizuka様ご連絡いただきありがとうございます。この件がこれほど長引いておりますこと、またこれまでに何度もやり取りを重ねさせてしまい、ご不快な思いをおかけしておりますことを、心より申し訳なく思っております。お客様がご不満に思われるのは	imported waiting: customer	none yet	no SLA set	2026-09-09 01:16:30
#383	NAGI Tokyo	1288	takumama321@yahoo.co.jp	=?UTF-8?b?MjAyNuW5tDfmnIg55pelIDA3OjE344Gu5paw6KaP44GK5a6i5q	from us 9 msgs Hi there, Thank you so much for your patience, and I am sorry you have had to wait this long for an update on order 1288	imported waiting: supplier	CANCEL_REQUEST	no SLA set	2026-07-08 22:18:27
#1463	NAGI Tokyo	1330	xx6y6cmpw4iq5@icloud.com	ご注文内容の確認注文番号：#1330	from us 10 msgs お客様ご返信いただき、ありがとうございます。弊社に対する信頼を失われたことは十分に理解しておりますし、このような状況に至ってしまったことを心より申し訳なく思っております。お客様が商品を受け取ることを期待してご注文のお支払いをされたにもか	imported waiting: supplier	NOT_ARRIVED	no SLA set	2026-08-13 02:50:34
#2301	NAGI Tokyo	1407	tsnnae612643@gmail.com	New customer message on September 13, 2026 at 5:58 am	from us 14 msgs お客様ご連絡いただきありがとうございます。また、大変長らくお待たせしておりますことを、心よりお詫び申し上げます。現在、サプライヤーとの確認を最終段階で進めており、確認が取れましたらすぐに無料の交換品をお送りいたします。お客様にはすでに	imported waiting: customer	none yet	no SLA set	2026-09-13 04:00:23
#2312	NAGI Tokyo	1405	fujimo00@icloud.com	商品が未だに届かないのですが、、、	from us 6 msgs お客様ご返信が遅くなりましたこと、またシステムの不具合により、より早くご連絡できなかったことを心よりお詫び申し上げます。ご注文に関してお客様にご不便をおかけしましたことについても、誠に申し訳なく、そのご不満なお気持ちを十分理解しております	imported waiting: customer	none yet	no SLA set	2026-09-14 09:09:42
#1139	NAGI Tokyo	—	mk-629.f@ezweb.ne.jp	2026年8月1日 02:15の新規お客様メッセージ	from us 25 msgs Yamada様この度は温かいお言葉を賜り誠にありがとうございます。また、今回のご対応にあたりましては、長らくお待たせいたしましたことを心よりお詫び申し上げます。現在も交換商品の手配についてサプライヤーと調整を継続しておりますので、進捗に	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-01 00:17:35
#1363	NAGI Tokyo	1341	rie.rie111023@gmail.com	【NAGI Tokyo】ご注文番号1341 お届け先住所に関するご連絡	from us 12 msgs Yonezawa様ご返信いただきありがとうございます。また、これまでのメッセージで誤ったご注文番号をお伝えし続けておりましたこと、心よりお詫び申し上げます。正しいご注文番号は1341番であり、お客様が一貫してお問い合わせくださっていたご注	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-08 22:08:29
#2422	NAGI Tokyo	—	ayu-sho-cha-544@docomo.ne.jp	不明な点	from us 11 msgs お客様、はい、その通りでございます。交換に関しまして混乱を招いてしまいましたこと、心よりお詫び申し上げます。今回は正式な交換ではなく、お客様が元々ご注文いただいたものと全く同じ商品の再発送となります。元の荷物は配送中に紛失し、お客様のお	imported waiting: customer	none yet	no SLA set	2026-09-21 11:26:09
#1172	NAGI Tokyo	1350	alinchik0914@mail.ru	2026年8月2日 09:01の新規お客様メッセージ	from us 29 msgs Alinaさんご返信いただき、ありがとうございます。また、交換の件でこれまでお時間をいただいておりますこと、心よりお詫び申し上げます。既に長らくお待たせしてしまっている中で、どれほどもどかしく思われているか、私どもも十分に理解しておりま	imported waiting: customer	THREATENS_CHARGEBACK	no SLA set	2026-08-02 07:03:53
#2126	NAGI Tokyo	1416	s-ge.0111s.n@ezweb.ne.jp	商品未着	from us 12 msgs お客様 10月23日にお引っ越しについてご連絡いただきありがとうございます。それにより、代替品をお届けすることの緊急性が高まっている理由を私どもは理解しております。私どもは、ご確認いただきましたメンズベージュスリッポンシューズ、サイズ	imported waiting: customer	none yet	no SLA set	2026-09-07 11:07:45
#590	NAGI Tokyo	1272	jako.hirono@gmail.com	ご注文内容の確認注文番号：#1272	from us 12 msgs Hello, I wanted to reach out myself with an honest update on order #1272, rather than let things go quiet on your end. W	imported waiting: supplier	WHERE_IS_ORDER	no SLA set	2026-07-17 22:44:27
#2541	NAGI Tokyo	—	ashomuexpert59@gmail.com	—	from customer 1 msg Hi, I'm damilola , from growth-lite team. I can make Nagitokyo start showing on ai platforms and Google this month and d	imported we owe a reply	none yet	no SLA set	2026-10-01 13:05:19
#2539	NAGI Tokyo	—	adenijitaiwo476@gmail.com	A few things I notice on Nagitokyo	from customer 1 msg Hello Nagitokyo, I took a closer look at Nagitokyo from a first-time customer’s perspective and noticed a few points tha	imported we owe a reply	none yet	no SLA set	2026-10-01 12:28:06
#1717	NAGI Tokyo	1406	kubota.aoto.0610@gmail.com	2026年8月30日 10:05の新規お客様メッセージ	from customer 18 msgs 了解しました！またの連絡楽しみにしてます！ 2026年9月30日(水) 16:22 <support@nagitokyo.com>: > Kubota-san > > この度はご辛抱いただき誠にありがとうございます。また、これまでの対応にこ	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-08-30 08:06:40
#2484	NAGI Tokyo	—	w.nabe.hide.71@docomo.ne.jp	商品が届かない	from us 4 msgs お客様ご返信いただき、またご希望の交換商品をご確認いただきありがとうございます。 Shizuku Opal Teardrop Gold Pendant Necklace のBlue Opalへの交換をご希望とのこと、承知いたしました。弊チ	imported waiting: customer	none yet	no SLA set	2026-09-26 00:55:11
#2105	NAGI Tokyo	1403	2000momoka@gmail.com	商品が届かない件	from us 10 msgs お客様ご返信いただき、また同じ商品を再度ご注文いただけるとのご確認、誠にありがとうございます。サプライヤーに連絡し、お客様が当初ご注文いただいた商品と同じものの交換対応を進めるよう依頼いたしました。今回のご注文に関しまして、遅延およびご	imported waiting: customer	none yet	no SLA set	2026-09-05 22:09:42
#2310	NAGI Tokyo	1450	ken.ken.chan.0109@gmail.com	—	from us 8 msgs お客様この度はご返信いただき、また前回のご注文と同じ商品の再送をご希望いただきありがとうございます。サプライヤーに連絡し、お客様がもともとご注文いただいたものと同じ商品の交換手配を進めるよう依頼いたしました。今回の一連の状況につきまして	imported waiting: customer	none yet	no SLA set	2026-09-14 07:38:24
#1368	NAGI Tokyo	1361	keniida0321@icloud.com	ご注文内容の確認注文番号：#1361	from us 23 msgs お客様ご返信いただき、ありがとうございます。弊社に対する信頼を失われたことは十分に理解しており、このような状況に至りましたことを心よりお詫び申し上げます。ご注文の商品をお受け取りいただけるものとしてお支払いいただいたにもかかわらず、注文	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-09 08:43:41
#1699	NAGI Tokyo	1389	mikatanomaha@gmail.com	注文番号 #1389 の発送が完了しました	from us 10 msgs Mika様この度はご丁寧なメッセージをいただき、誠にありがとうございます。ご理解いただけましたこと、心より感謝申し上げます。また、商品に関してご期待に添えなかった中で、私どものご連絡が少しでもお役に立てたのであれば幸いです。 30%のキャ	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-28 04:52:32
#330	NAGI Tokyo	1055	imorih.onasa@gmail.com	=?UTF-8?B?IzEwNTUg6I2354mp44Gu6L+96Leh44Gr44Gk44GE44Gm?=	from us 21 msgs お客様いつもご連絡いただきありがとうございます。また、これまでのご案内により混乱とご不快な思いをさせてしまいましたこと、心より深くお詫び申し上げます。お客様のご指摘は十分に理解しております。すでにご注文番号と追跡情報をご提供いただいてい	imported waiting: supplier	NOT_ARRIVED	no SLA set	2026-07-06 21:28:29
#2140	NAGI Tokyo	1426	tokake64@gmail.com	注文番号 #1426 の発送が完了しました	from us 6 msgs お客様ご返信いただきありがとうございます。私どもへの信頼を失われたこと、そしてこのような状況に至ってしまったことを深くお詫び申し上げます。お客様が商品到着を期待してご注文のお支払いをされたにもかかわらず、注文と発送状況の確認に時間がかか	imported waiting: customer	none yet	no SLA set	2026-09-07 23:02:14
#449	NAGI Tokyo	1200	mika.snow.drop1228@gmail.com	注文番号 #1200 の発送が完了しました	from us 8 msgs お客様このたびはご返信が遅くなりましたこと、またシステムの不具合により早急にご返信をお送りできませんでしたことを、心よりお詫び申し上げます。商品に関して問題が生じたとのこと、大変申し訳ございません。こちらの件について確認いたします。サプ	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-12 23:26:28
#2341	NAGI Tokyo	—	ams.chicchi+vin1@gmail.com	配送の件	from us 7 msgs お客様ご返信いただき、誠にありがとうございます。私どもへの信頼を失われたこと、心より理解しており、このような状況に至らせてしまったことを深くお詫び申し上げます。お客様は商品を受け取ることを期待してご注文のお支払いをされたにもかかわらず、	imported waiting: customer	none yet	no SLA set	2026-09-15 23:40:56
#619	NAGI Tokyo	1174	konoha.0415.softball@gmail.com	2026年7月19日 12:09の新規お客様メッセージ	from us 23 msgs Konoha様いつも大変お世話になっております。今回のご対応にお時間をいただきましたこと、また、遅延とご不便をおかけしましたことを心よりお詫び申し上げます。 30%のキャッシュバックにつきましては、すでにお客様のご利用いただいたお支払い方	imported waiting: customer	ASKS_REFUND	no SLA set	2026-07-19 03:10:29
#2399	NAGI Tokyo	—	835.akndjsw@gmail.com	発送連絡きません	from us 10 msgs こんにちは、ご返信いただきありがとうございます。また、今回の状況によりご不安とご迷惑をおかけしましたこと、心よりお詫び申し上げます。 VISAカードへの6,400円の返金をご希望されているとのこと、承知いたしました。また、明確な解決に至ら	imported waiting: customer	none yet	no SLA set	2026-09-19 07:26:45
#2106	NAGI Tokyo	1430	okasetufamily@gmail.com	2026年9月6日 02:48の新規お客様メッセージ	from us 6 msgs Hi, システムの不具合により、お返事が遅くなり、また速やかにご連絡できなかったことを心よりお詫び申し上げます。ご不便とご迷惑をおかけしましたこと、誠に申し訳ございませんでした。現在システムに表示されている情報によりますと、お客様のご注文	imported waiting: customer	none yet	no SLA set	2026-09-06 00:49:49
#2317	NAGI Tokyo	1410	cyco.ruru@gmail.com	—	from us 3 msgs Hi, システムの不具合により、お返事が遅くなり、迅速にご連絡できませんでしたこと、心よりお詫び申し上げます。ご不便とご迷惑をおかけしましたこと、誠に申し訳ございません。現在システムに表示されている情報によりますと、お客様のご注文は一時的	imported waiting: customer	none yet	no SLA set	2026-09-14 12:57:06
#2392	NAGI Tokyo	—	kureha09082014@au.com	注文番号#1414の商品発送状況について	from us 2 msgs こんにちは。このたびは、システムの不具合により返信が遅くなり、ご返信をより早くお送りできなかったことを心よりお詫び申し上げます。ご不便とご迷惑をおかけしましたことを、誠に申し訳なく存じます。現在システムに表示されている情報によりますと、	imported waiting: customer	none yet	no SLA set	2026-09-19 00:19:14
#2514	NAGI Tokyo	—	ericsamuel9302@gmail.com	Nagitokyo	from customer 1 msg Would you consider a $200 investment for an October growth campaign targeting up to 50 orders? Let’s connect on WhatsApp	imported we owe a reply	none yet	no SLA set	2026-09-29 00:29:24
#2495	NAGI Tokyo	—	flourishconsult19@gmail.com	—	from customer 1 msg If I offer a 70/30 cost split partnership. Would you be open to learning how it works? IN? What's your Whatsapp to discu	imported we owe a reply	none yet	no SLA set	2026-09-27 16:23:08
#1260	NAGI Tokyo	1109	y.ooe@emonshoukai.co.jp	確認至急連絡ください！！	from us 11 msgs 大江様ご連絡いただきありがとうございます。このたびは、以前のご案内と今回の状況について混乱を招いてしまい、誠に申し訳ございません。また、英語でのご案内となってしまったことについても、重ねてお詫び申し上げます。現在、ご注文の全額返金につ	imported waiting: customer	LEGAL_THREAT	no SLA set	2026-08-05 09:50:27
#2162	NAGI Tokyo	1434	koyukihara_2005@icloud.com	—	from us 5 msgs Hello Hara-sama, I checked the latest tracking data using the tracking number you shared, YT2625300700150233: http://www	imported waiting: customer	none yet	no SLA set	2026-09-08 15:53:00
#2362	NAGI Tokyo	—	ayumi.murakawa0226@gmail.com	商品の件	from us 2 msgs Dear Ayumi Murakawa, Thank you for your patience, and I sincerely apologize for the lack of an update regarding your ord	imported waiting: customer	none yet	no SLA set	2026-09-16 22:59:46
#1670	NAGI Tokyo	1367	k.k04030801@gmail.com	キャンセル	from us 6 msgs Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with	imported waiting: customer	none yet	no SLA set	2026-08-26 06:59:09
#2315	NAGI Tokyo	1438	atuatu0702@yahoo.co.jp	配送の件	from us 2 msgs Suzuki-sama, Thank you for reaching out, and I completely understand wanting this to arrive in time for your friend's we	imported waiting: customer	none yet	no SLA set	2026-09-14 12:19:33
#2148	NAGI Tokyo	1386	donguriko705@gmail.com	まだ届かないのですが・・・・・	from us 3 msgs Dear Akatsuka-sama, I sincerely apologize that this matter has continued to take longer than expected. We completely und	imported waiting: customer	none yet	no SLA set	2026-09-08 05:34:16
#2118	NAGI Tokyo	—	eigyou@advalue.jp	【売上直結】Web集客数を伸ばすSEO対策のご提案	from customer 2 msgs ご担当者様突然のご連絡失礼いたします。株式会社アドバリューと申します。弊社は求人媒体「バイトル」の正規代理店です。貴社の魅力を最大限に引き出し費用対効果の良い施策をご提案いたします。。【本サービスの3つのメリット】・職場の雰囲気	imported we owe a reply	none yet	no SLA set	2026-09-07 05:01:50
#2269	NAGI Tokyo	—	honey.genki.manman@i.softbank.jp	2026年9月11日 06:08の新規お客様メッセージ	from us 2 msgs Hi, We sincerely apologize for the late response and for not being able to get back to you sooner. We experienced an iss	imported waiting: customer	none yet	no SLA set	2026-09-11 04:10:28
#2144	NAGI Tokyo	1422	mullar@infoseek.jp	商品到着について	from us 3 msgs Dear Customer, Thank you very much for reaching out again, and I am sorry that your earlier email did not receive a repl	imported waiting: customer	none yet	no SLA set	2026-09-08 01:40:09
#2165	NAGI Tokyo	1428	moutei1290@yahoo.co.jp	—	from us 2 msgs Hello, Thank you for the message, and for sharing your tracking number. I checked the latest data on the tracking link:	imported waiting: customer	none yet	no SLA set	2026-09-08 23:47:48
#2153	NAGI Tokyo	1426	tokake-64@ezweb.ne.jp	確認の件	from us 2 msgs Dear Mr. Kakei, Thank you for your message about order #1426. Using the order number you provided, I checked the latest	imported waiting: customer	none yet	no SLA set	2026-09-08 11:54:38
#1720	NAGI Tokyo	—	1947aturio@gmail.com	2026年8月30日 13:25の新規お客様メッセージ	from us 5 msgs Dear Yurie, Thank you very much for your reply and for letting us know the details. Since the payment did not go through	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-30 11:25:33
#1388	NAGI Tokyo	1370	kikitoshiko06@gmail.com	2026年8月10日 10:54の新規お客様メッセージ	from us 20 msgs Hi Ms. Uryu, We sincerely apologize for the late response and for not being able to send our replies sooner due to an is	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-10 08:56:09
#2453	NAGI Tokyo	—	digitalzfortune2@gmail.com	Let’s Elevate Your Shopify Store Performance Together	from customer 1 msg Hi Nagitokyo, Your store has great potential, but a few strategic improvements could help increase conversions and stren	imported we owe a reply	none yet	no SLA set	2026-09-23 03:15:07
#2447	NAGI Tokyo	—	muhzak004@gmail.com	—	from customer 1 msg Kindly hear me out	imported we owe a reply	none yet	no SLA set	2026-09-22 15:24:53
#2444	NAGI Tokyo	—	bessiehauser@gmail.com	Betalingsfout gedetecteerd	from customer 1 msg Beste Merchant, We hebben meldingen ontvangen van twee klanten die onlangs problemen hebben ondervonden bij het voltooie	imported we owe a reply	none yet	no SLA set	2026-09-22 14:15:15
#2307	NAGI Tokyo	—	shopify.alertify@gmail.com	—	from customer 5 msgs Hi, just following up on my previous message. I’ve been thinking about your products and the opportunity to position the	imported we owe a reply	none yet	no SLA set	2026-09-13 20:12:49
#2116	NAGI Tokyo	—	team.wedding502@gmail.com	2026年9月7日 01:24の新規お客様メッセージ	from us 2 msgs Hi, Thank you for reaching out and for your question. We’re sorry, but we’re unable to confirm from the product informat	imported waiting: customer	none yet	no SLA set	2026-09-06 23:24:22
#2418	NAGI Tokyo	—	—	—	from us 16 msgs Hi John, Thank you for confirming your preferred replacement. We’re pleased to confirm that we can proceed with it and c	imported waiting: customer	none yet	no SLA set	2026-08-30 10:09:49
#2401	NAGI Tokyo	—	ignitegrowthagency88@gmail.com	—	from customer 1 msg Hello,Nagitokyo Are you aware that you're missing out opportunities to sell extra products and bulk buyers when you're n	imported we owe a reply	none yet	no SLA set	2026-09-19 09:36:27
#2400	NAGI Tokyo	—	awagwl4650@yahoo.ne.jp	—	from customer 1 msg 商品を購入した物なのですが何時ごろの発送になりますでしょうか。	imported we owe a reply	none yet	no SLA set	2026-09-19 08:35:22
#2364	NAGI Tokyo	—	noblestrike09@gmail.com	—	from customer 1 msg Hello, I'm Rahman, a website developer. I checked out your store great work on the setup and product niche. I noticed a	imported we owe a reply	none yet	no SLA set	2026-09-17 02:30:10
#2354	NAGI Tokyo	—	taofikecom246@gmail.com	—	from customer 1 msg Hi Nagitokyo, I’m Taofik, a Level 2 Seller on Fiverr specializing in Shopify marketing and ecommerce growth. I help Shop	imported we owe a reply	none yet	no SLA set	2026-09-16 17:54:05
#2350	NAGI Tokyo	—	studioibrahim474@gmail.com	—	from customer 1 msg Is deze winkel nog steeds actief? .	imported we owe a reply	none yet	no SLA set	2026-09-16 14:59:34
#2299	NAGI Tokyo	1411	yumiko.hamahara12.18@gmail.com	—	from us 3 msgs Hi , この度はご連絡いただきありがとうございます。また、ご注文のお届けが遅れておりますこと、誠に申し訳ございません。恐れ入りますが、状況および追跡情報を確認いたしますので、ご注文番号をお知らせいただけますでしょうか。確認が取れ次第、詳	imported waiting: customer	none yet	no SLA set	2026-09-12 22:39:57
#2338	NAGI Tokyo	—	toyinmd59@gmail.com	Hi Nagitokyo	from customer 1 msg Kann ich die Bestellung in US-Dollar bezahlen?	imported we owe a reply	none yet	no SLA set	2026-09-15 16:37:39
#2333	NAGI Tokyo	—	deborah@web-reviewteam.com	Shopifyストアに関する確認	from customer 1 msg On Tue, 15 Sept 2026, 3:19 am Web Analyst Team, <deborah@web-reviewteam.com> wrote: > こんにちは。 > > お客様のShopifyストアで確認された、対応	imported we owe a reply	none yet	no SLA set	2026-09-15 12:16:06
#2296	NAGI Tokyo	—	stoverdigitalworld02@gmail.com	10–15new orders Nagitokyo	from customer 1 msg Hi Nagitokyo, I have a growth idea I’d love to try with your store. If I can help you bring in 10–15 orders over the nex	imported we owe a reply	none yet	no SLA set	2026-09-12 13:54:58
#2292	NAGI Tokyo	—	storedescription.com@gmail.com	Nagitokyo has potential to reach 200 more sales	from customer 1 msg I can drive 60–100 orders to Nagitokyo in September using TikTok Shop, AI shopping, and Google listings, would you be op	imported we owe a reply	none yet	no SLA set	2026-09-12 11:08:51
#2280	NAGI Tokyo	—	gladysomotosho925@gmail.com	A partnership idea for Nagitokyo	from customer 1 msg Hello Nagitokyo, I came across your store recently and noticed something that could bring you more customers. Would you	imported we owe a reply	none yet	no SLA set	2026-09-11 15:21:42
#2159	NAGI Tokyo	—	sharore.kikuyo@gmail.com	2026年9月8日 16:48の新規お客様メッセージ	from us 2 msgs 中村きく代様お問い合わせいただきありがとうございます。サイズのご確認、承知いたしました。恐れ入りますが、いただいたメッセージからはどちらの商品についてのお問い合わせか特定ができませんでした。お手数をおかけいたしますが、商品名または商品ペ	imported waiting: customer	none yet	no SLA set	2026-09-08 14:49:05
#2253	NAGI Tokyo	—	divine.boostpoint01@gmail.com	—	from customer 1 msg I'm BABATUNDE AYOMIPOSI, If I could help generate 45- 60 qualified orders for your store this September and October for	imported we owe a reply	none yet	no SLA set	2026-09-10 13:29:44
#2177	NAGI Tokyo	—	dorineros111@gmail.com	2026年9月9日 15:59の新規お客様メッセージ	from customer 1 msg オンラインストアのお問い合わせフォームから新しいメッセージを受信しました。国コード: JP Name: 相馬祐貴メール: dorineros111@gmail.com 本文: 蒼介 – トレンディデニムジャケットのL Lサイズの肩幅	imported we owe a reply	none yet	no SLA set	2026-09-09 13:59:53
#2173	NAGI Tokyo	—	orthocastexpert6@gmail.com	Nagitokyo	from customer 1 msg Hallo Nagitokyo, als ik 20 tot 30 bestellingen per week genereer, kunt u dan voor de verzending zorgen?	imported we owe a reply	none yet	no SLA set	2026-09-09 10:09:04
#2168	NAGI Tokyo	—	contact.alijazilahcreativee@gmail.com	Generating sales using S4S method	from customer 1 msg Hi Nagitokyo, Are you interested in learning the S4S Method. 4 proven ways to generate more sales before, during, and af	imported we owe a reply	none yet	no SLA set	2026-09-09 02:23:24
#2072	NAGI Tokyo	—	alewest34@gmail.com	—	from customer 5 msgs Okay actually your store is amazing and i mean no harm to the store owner i just want to know if i'm in the right store	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-09-04 02:22:45
#2070	NAGI Tokyo	—	kendralllaura@gmail.com	—	from customer 3 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-09-04 01:53:53
#2145	NAGI Tokyo	—	spiredauraexcellence@gmail.com	—	from customer 1 msg Hi there, I spent part of my weekend reviewing different e-commerce websites, and I noticed that many stores don’t neces	imported we owe a reply	none yet	no SLA set	2026-09-08 01:52:50
#1602	NAGI Tokyo	—	davidezekiel7701@gmail.com	—	from customer 6 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-22 16:08:04
#1589	NAGI Tokyo	—	laputa84chiddmm@gmail.com	2026年8月21日 14:00の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Kishimoto-sama, Thank you very much for contacting NAGI Tokyo. My name is Yuki from Customer Support. Thank you for	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-08-21 12:02:23
#1595	NAGI Tokyo	—	glen.rock.usa@gmail.com	2026年8月22日 08:13の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Ms. Yumi Yamada, Thank you very much for contacting us. We understand your concern about sizing. Please rest assure	imported waiting: customer	SIZING_QUESTION	no SLA set	2026-08-22 06:13:48
#1252	NAGI Tokyo	—	atuko09110622@gmail.com	キャンセルの件	from us 7 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-05 03:56:59
#1577	NAGI Tokyo	—	tatsuyayamada9000@gmail.com	2026年8月20日 16:31の新規お客様メッセージ	from us 5 msgs EN (translated) Dear Yamada-sama, Thank you very much for contacting NAGI Tokyo. My name is Yuki from Customer Support. Thank you for yo	imported waiting: customer	SIZING_QUESTION	no SLA set	2026-08-20 14:33:03
#1607	NAGI Tokyo	—	abdulqudirnurata@gmail.com	—	from us 2 msgs EN (translated) Thank you for reaching out. Let me explain about shipping. Some of our products are shipped directly from trusted overse	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-22 22:57:44
#1611	NAGI Tokyo	—	2070031@yahoo.co.jp	2026年8月23日 04:09の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Hikita-sama, Thank you very much for ordering the suede loafers from NAGI Tokyo. Thank you for letting us know that	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-23 02:10:17
#1613	NAGI Tokyo	—	oalabi400@gmail.com	NICE STORE	from us 2 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-23 07:37:09
#1614	NAGI Tokyo	—	we.make.people.happy-31yuriko@docomo.ne.jp	2026年8月23日 10:43の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Ms. Yuriko Yamada, Thank you very much for contacting NAGI Tokyo. We understand your inquiry as to whether the "Ito	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-08-23 08:43:59
#1584	NAGI Tokyo	1369	to-tos-zippo63@docomo.ne.jp	2026年8月21日 04:35の新規お客様メッセージ	from us 3 msgs EN (translated) Dear Sasaki-sama, We sincerely and deeply apologize for the extremely delayed reply since you contacted us. We are truly	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-21 02:37:04
#1568	NAGI Tokyo	—	team1080repezentokoname@gmail.com	注文確認	from us 7 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-08-20 04:24:48
#1638	NAGI Tokyo	—	kaybrighhtjay@gmail.com	Thank you for taking a moment to read my email. nagitokyo.co	from us 2 msgs EN (translated) Thank you very much for contacting us. This is the customer support desk for NAGI Tokyo. I am Yuki, and I will be assist	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-08-24 14:58:21
#1663	NAGI Tokyo	—	greatnesslouismicheal@gmail.com	Hi	from us 2 msgs EN (translated) Thank you very much for contacting us. This is Yuki from NAGI Tokyo Customer Support. We have seen your message, but we	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-08-25 17:27:21
#1672	NAGI Tokyo	—	toshihosomachi@docomo.ne.jp	2026年8月26日 11:44の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Hosomachi-sama, Thank you very much for contacting NAGI Tokyo. We are very pleased that you are interested in the c	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-08-26 09:45:47
#1689	NAGI Tokyo	1389	hamano@abyss-co.com	2026年8月27日 04:15の新規お客様メッセージ	from us 4 msgs EN (translated) Dear Hamano-sama, Thank you for contacting us. Thank you again for providing the tracking number. We have checked your o	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-27 02:15:48
#1690	NAGI Tokyo	—	yokooikawa@hotmail.com	2026年8月27日 09:03の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Oikawa, Thank you very much for contacting us. We apologize for the inconvenience you have experienced with the pur	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-27 07:03:40
#1692	NAGI Tokyo	—	tamikuroda@aol.com	2026年8月27日 14:53の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Mr./Ms. Kuroda, Thank you very much for contacting NAGI Tokyo. We're also delighted that you're interested in the K	imported waiting: customer	SIZING_QUESTION	no SLA set	2026-08-27 12:54:02
#1675	NAGI Tokyo	1395	tukisamu4126@gmail.com	2026年8月26日 12:41の新規お客様メッセージ	from us 6 msgs EN (translated) Dear Kusano-sama, We sincerely apologize for the repeated inconvenience caused, and for the fact that your item has stil	imported waiting: customer	LEGAL_THREAT	no SLA set	2026-08-26 10:42:36
#1705	NAGI Tokyo	1174	konoha.0415.tkki@gmail.com	返品及び返金について	from us 2 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	WRONG_ITEM	no SLA set	2026-08-29 03:28:38
#803	NAGI Tokyo	1130	satoko4c@icloud.com	商品の返品	from us 10 msgs EN (translated) Dear Mr./Ms. Sato, Thank you for your reply. I'm relieved to have your understanding and your kind words. Once you've co	imported waiting: customer	ASKS_REFUND	no SLA set	2026-07-24 03:59:23
#1721	NAGI Tokyo	1385	shu241029@gmail.com	プレミアムスエードローファー	from us 2 msgs EN (translated) Hello, Thank you very much for your order this time. Also, I sincerely apologize for the worry and inconvenience caused	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-30 12:08:37
#1729	NAGI Tokyo	—	mdondigitalsolution3@gmail.com	—	from us 2 msgs EN (translated) Thank you for reaching out. We are very pleased that you are interested in our partnership/affiliate proposal. However,	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-08-31 13:36:33
#351	NAGI Tokyo	1070	kaz0111ake0816@docomo.ne.jp	=?utf-8?B?UmU65rOo5paH55Wq5Y+3ICMxMDcwIOOBrueZuumAgeOBjOWujA	from us 18 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: supplier	WRONG_ITEM	no SLA set	2026-07-08 06:03:19
#1741	NAGI Tokyo	—	goldenstardigits01@gmail.com	Quick question for Nagitokyo	from us 4 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-09-01 18:38:02
#2114	NAGI Tokyo	1404	miz-i-i3211@docomo.ne.jp	購入した商品について	from us 2 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	none yet	no SLA set	2026-09-06 21:57:58
#1475	NAGI Tokyo	1353	ikko12f@gmail.com	注文番号 #1353 の発送が完了しました	from us 4 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-13 23:04:52
#1213	NAGI Tokyo	—	n.efas629@gmail.com	お支払いの件です。	from us 8 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-03 20:53:26
#1621	NAGI Tokyo	1377	jmmy19801214@icloud.com	ご注文内容の確認注文番号：#1377	from us 5 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-23 18:51:37
#2092	NAGI Tokyo	—	dignitas.ecommking@gmail.com	—	from us 2 msgs EN (translated) You've hit your weekly limit · resets Sep 10, 12pm (UTC)	imported waiting: customer	none yet	no SLA set	2026-09-05 00:12:20
#2111	NAGI Tokyo	—	rasheedfatai220@gmail.com	Nagitokyo	from customer 1 msg Hello NagitokyoIf a Collab can work to bring in additional 15-20orders to Nagitokyo store. Would you be open to discuss	imported we owe a reply	none yet	no SLA set	2026-09-06 16:19:09
#2104	NAGI Tokyo	—	olorunfemidavid49@gmail.com	—	from customer 1 msg Hello I'm trying to make an enquiry Is this the direct contact to the store owner?	imported we owe a reply	none yet	no SLA set	2026-09-05 21:33:51
#1170	NAGI Tokyo	1339	kanzaki1108@icloud.com	商品について	from us 6 msgs EN (translated) Thank you very much for always using NAGI Tokyo. This is Yuki from Customer Support. I would like to report the current	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-02 00:38:07
#2082	NAGI Tokyo	—	bestshopifysolution637@gmail.com	—	from customer 1 msg Hey! I took a quick look at your site and noticed something worth flagging your bounce rate is higher than it should be.	imported we owe a reply	none yet	no SLA set	2026-09-04 16:48:11
#2078	NAGI Tokyo	—	vickyconsult700@gmail.com	—	from customer 1 msg Bonjour, I'm Vicky D. If I drive 30-45 additiõnal orders to Support in sept, Can wē agree 0n 5% of every 0rders I bring	imported we owe a reply	none yet	no SLA set	2026-09-04 11:53:07
#2069	NAGI Tokyo	—	kionlesley7@gmail.com	Nagitokyo	from customer 1 msg Hallo. Zou u bereid zijn mij 2% commissie te betalen als ik binnen 5 dagen 30 tot 50 bestellingen voor uw webshop genere	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-09-04 01:53:52
#1520	NAGI Tokyo	—	marvellouscreatiions@gmail.com	—	from customer 3 msgs Hi! Thanks for getting back to me I appreciate it. I’m Marvellous, a Shopify growth consultant. I work with store owners	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-17 12:51:05
#1341	NAGI Tokyo	1344	julia.lily19@icloud.com	注文商品の配送状況について	from us 4 msgs EN (translated) Dear Julia Fujimoto, We sincerely apologize for the very late reply. Despite you having reached out to us, we kept you w	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-08 03:25:37
#1479	NAGI Tokyo	1379	0az3t35j78f3z7u@au.com	2026年8月14日 05:43の新規お客様メッセージ	from us 2 msgs EN (translated) Thank you for your continued support. This is Yuki from NAGI Tokyo Customer Support. I sincerely apologize for the delay	imported waiting: customer	SIZING_QUESTION	no SLA set	2026-08-14 03:44:05
#1171	NAGI Tokyo	1351	ii-onna.0038@docomo.ne.jp	ワンピース購入の件	from us 13 msgs EN (translated) Dear Sono Megumi Iwao, I sincerely apologize for the very late reply. Even though you had already contacted us, we kept	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-02 01:13:17
#1744	NAGI Tokyo	1424	goconya758@gmail.com	ご注文内容の確認注文番号：#1424	from us 2 msgs EN (translated) Thank you for always shopping with us. Thank you for your inquiry regarding order number 1424. The "Setup Women's Jacket	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-09-02 05:54:26
#1743	NAGI Tokyo	—	grandelitehub38@gmail.com	—	from customer 1 msg I’ll audit your store for free with one thing in mind: finding opportunities to put your top products in front of shoppe	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-09-02 00:35:53
#1733	NAGI Tokyo	—	ebenezerayobami10@gmail.com	—	from customer 1 msg If I can drive 60–100 orders to Nagitokyo in September using TikTok Shop, an AI agentic shopping system, and Google prod	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-31 16:26:47
#1732	NAGI Tokyo	—	meeratecth05@gmail.com	Hej	from customer 1 msg Halo, If I am able to acquire 30-45 orders for Nagitokyo with 14 days. Is 3% Okay ?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-31 14:54:09
#1723	NAGI Tokyo	—	elladeveloper0@gmail.com	—	from customer 1 msg If I drive 30-45 orders to Nagitokyo in September Can we collab?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-30 15:19:28
#1633	NAGI Tokyo	1372	tidii2004@yahoo.co.jp	2026年8月24日 12:43の新規お客様メッセージ	from us 2 msgs EN (translated) Mr./Ms. Terai, I apologize for the delayed response since you contacted us. From the email address you provided (tidii20	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-08-24 10:44:07
#506	NAGI Tokyo	1101	naopi-0306@ezweb.ne.jp	商品について	from us 15 msgs EN (translated) Dear Ms. Naomi Abe, We sincerely apologize for the inconvenience and worry caused regarding your refund matter. On July	imported waiting: supplier	LEGAL_THREAT	no SLA set	2026-07-15 00:11:31
#1476	NAGI Tokyo	1381	k.tsutsui.62@gmail.com	ご注文内容の確認注文番号：#1381	from customer 5 msgs EN (translated) Can I cancel it? If not, I will consult the police.	imported we owe a reply	CANCEL_REQUEST	no SLA set	2026-08-13 23:33:49
#1499	NAGI Tokyo	—	sharon0mich0@gmail.com	Quick question about Nagitokyo	from customer 4 msgs EN (translated) Hi again - just following up in case this got buried 😊 I still have those recommendations ready whenever you want them.	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-15 18:18:54
#1669	NAGI Tokyo	—	jidexcommerce72@gmail.com	Nagitokyo	from customer 1 msg EN (translated) Hello, Nagitokyo. Are you available at any time?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-26 01:28:15
#1659	NAGI Tokyo	—	palomacktechnical@gmail.com	Could I Drive 30–45 Orders to Your Store in 30 Days?	from customer 1 msg If I drive 30-45 orders to your store in the next 30 days Can we collab?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-25 14:23:44
#1658	NAGI Tokyo	—	olamee598@gmail.com	Nagitokyo	from customer 1 msg Si je contribue à générer 15 à 30 commandes pour Nagitokyo en août, pouvons-nous collaborer ? Quel est le meilleur numér	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-25 12:29:14
#1651	NAGI Tokyo	—	michaeldigtal@gmail.com	𝙔𝙤𝙪𝙧 𝙍𝙚𝙦𝙪𝙚𝙨𝙩 (676263) 𝙛𝙤𝙧 Nagitokyo	from customer 1 msg ᴵᶠ ᴵ ᶜᴬᴺ ᴮᴿᴵᴺᴳ ¹⁰⁰ ᴼᴿᴰᴱᴿˢ ᵀᴼ Nagitokyo ᴮᴱᶠᴼᴿᴱ ᴬᵁᴳᵁˢᵀ 30 ᵂᴼᵁᴸᴰ ʸᴼᵁ ᴮᴱ ᵂᴵᴸᴸᴵᴺᴳ ᵀᴼ ᴳᴵⱽᴱ ᴵᵀ ᴬ ᵀᴿʸ?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-25 02:06:59
#1628	NAGI Tokyo	—	eigyou_@advalue.jp	【デモ画面あり】採用難を乗り越える「採用特化型ランディングページ（LP）」のご提案／株式会社アドバリュー	from customer 1 msg EN (translated) To whom it may concern, This is our first time contacting you. My name is Masuda, and I am the representative of Advalue	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-24 05:14:05
#541	NAGI Tokyo	—	service.danieldigit@gmail.com	Quick Question	from customer 5 msgs EN (translated) Happy New Week! I just wanted to wish you a beautiful and productive week ahead. May this week bring you new opportuniti	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-16 13:50:38
#1605	NAGI Tokyo	—	yemi.expert014@gmail.com	Is this Nagitokyo	from customer 3 msgs EN (translated) Great, I'm from BOFOWO AGENCY TEAM, A Shopify Partner & E-Commerce Growth Consultant Based in Canada 🇨🇦 ⭐ 5.0★ Rated \| 9	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-22 19:43:22
#1604	NAGI Tokyo	—	folorunshoridwan1001@gmail.com	Nagitokyo	from customer 3 msgs EN (translated) Thanks for your response, I would like to have a brief conversation with you. Would you like us to continue in a more ca	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-22 16:59:14
#1610	NAGI Tokyo	—	alaskaexpert01@gmail.com	Nagitokyo, December is here, let's make use of it	from customer 1 msg Nagitokyo, I have a commission-based growth idea for Nagitokyo ahead of December. The goal: work toward 30–50 orders/day	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-23 01:21:16
#1601	NAGI Tokyo	—	info.olaadeyinka@gmail.com	—	from customer 3 msgs EN (translated) Hello, I came across your Shopify store and was genuinely impressed by your products and overall brand potential. While	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-22 16:04:25
#1586	NAGI Tokyo	—	novatech787@gmail.com	—	from customer 1 msg EN (translated) Hello. If you could now add up to 2,000 targeted prospective customers to your business's email list, do you think that	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-21 09:42:44
#1578	NAGI Tokyo	—	khalidnexus050@gmail.com	—	from customer 1 msg Can you ship to Texas?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-20 14:51:46
#1557	NAGI Tokyo	—	kamilheritage0003@gmail.com	—	from customer 3 msgs EN (translated) I am Kamil. I came across Dev and wanted to get in touch with an idea for a commission-based collaboration. There are no	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-19 11:33:33
#1542	NAGI Tokyo	—	tooyoshi@ezweb.ne.jp	2026年8月18日 12:59の新規お客様メッセージ	from customer 2 msgs EN (translated) We received a new message from the online store's contact form. Country code: JP Name: Toru Yoshida Email: tooyoshi@ezwe	imported we owe a reply	PRODUCT_QUESTION	no SLA set	2026-08-18 11:01:08
#1571	NAGI Tokyo	—	s.u5.30.ssk@gmail.com	—	from customer 1 msg EN (translated) I purchased on this site, but I can't confirm it. Did the purchase go through?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-20 10:09:02
#1566	NAGI Tokyo	—	adeoyevictor216@gmail.com	Quick question for Nagitokyo	from customer 1 msg If I can generate an additional $5k+ in sales and 2k+ visitors to Nagitokyo in a month. What Whatsapp digits can I reach	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-20 04:05:11
#1565	NAGI Tokyo	—	sadespecial7@gmail.com	—	from customer 1 msg Hi Nagitokyo, love the setup at your brand Quick question: If I can help generate an additional 30–40 orders for your st	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-20 02:48:38
#1563	NAGI Tokyo	—	ibrahimemailwarmup@gmail.com	3 punten die mogelijk verkopen kosten	from customer 1 msg Hoi 👋 Even een korte vraag: zou je willen zien wat mij is opgevallen aan je Shopify-webshop? Ik heb 3 punten ontdekt die	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-19 18:59:08
#1340	NAGI Tokyo	—	derealstark103@gmail.com	—	from customer 5 msgs EN (translated) Hi 👋, I hope you're having a great day, I just wanted to check in with you. I also understand that our previous conversa	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-08 01:09:44
#1531	NAGI Tokyo	—	extechhub200@gmail.com	For Nagitokyo	from customer 1 msg ‎1 spent 45 minutes reviewing Nagitokyo, and i identified four key CDC opportunities that can improve your store's perfo	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-18 01:01:08
#1514	NAGI Tokyo	—	kayodeyconsultant002@gmail.com	Nagitokyo	from customer 1 msg Do you ship internationally?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-16 22:31:22
#1505	NAGI Tokyo	—	shlokmichael@gmail.com	Partnership collaboration	from customer 1 msg Hi Nagitokyois this the rightful owner of the store?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-16 05:43:36
#1504	NAGI Tokyo	—	michealdavison624@gmail.com	Hello 👋	from customer 1 msg Nagitokyo is this shop selling? Exclusive offer Good day, can i speak to the decision maker?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-16 00:03:40
#1503	NAGI Tokyo	—	alexandertech38@gmail.com	Is this Nagitokyo	from customer 1 msg If I manage to generate between 8k and 10k for the Nagitokyo store before August 30th, what percentage would you offer m	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-15 22:09:36
#1494	NAGI Tokyo	—	productsales123t@gmail.com	—	from customer 3 msgs EN (translated) That's great, I'm fabunmi Samuel George, a Shopify Partner. I came across your store in the Shopify community. Can I kno	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-15 13:37:38
#1491	NAGI Tokyo	—	t-nakanishi@hayashirozai.co.jp	2026年8月15日 05:27の新規お客様メッセージ	from customer 1 msg EN (translated) You received a new message from the online store's contact form. Country code: JP Name: Takuya Nakanishi Email: t-nakani	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-15 03:27:57
#1490	NAGI Tokyo	—	hoyesales03@gmail.com	Shopify	from customer 1 msg Nagitokyo, if google send 50 visitors to your store, can your store convert them?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-15 03:20:50
#1342	NAGI Tokyo	1343	knnek9134@gmail.com	2026年8月8日 05:39の新規お客様メッセージ	from customer 3 msgs EN (translated) We received a new message from the online store's contact form. Country code: JP Name: Tamotsu Ichioka Email: knnek9134@	imported we owe a reply	WRONG_SIZE	no SLA set	2026-08-08 03:40:57
#1461	NAGI Tokyo	—	salesmosmark@gmail.com	Is this d Nagitokyo	from customer 1 msg Who's own d Nagitokyo company?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-12 21:27:41
#1434	NAGI Tokyo	—	gioiellidelfino@yahoo.co.jp	2026年8月12日 05:26の新規お客様メッセージ	from customer 1 msg EN (translated) We received a new message from the online store's inquiry form. Country code: JP Name: Ide Email: gioiellidelfino@yahoo.	imported we owe a reply	SIZING_QUESTION	no SLA set	2026-08-12 03:27:21
#1169	NAGI Tokyo	—	odeyanthony9330@gmail.com	Shipping details	from customer 5 msgs EN (translated) Hi Yuki, Thank you for clarifying, and I appreciate your quick response. Just to clarify, I wasn't contacting you to pla	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-02 00:27:28
#1410	NAGI Tokyo	—	ku610318@gmail.com	2026年8月11日 06:15の新規お客様メッセージ	from customer 1 msg EN (translated) Received a new message from the online store contact form. Country code: JP Name: Uehara Email: ku610318@gmail.com Messa	imported we owe a reply	SIZING_QUESTION	no SLA set	2026-08-11 04:16:15
#1318	NAGI Tokyo	—	detchomevivid@gmail.com	—	from customer 5 msgs EN (translated) You've hit your session limit · resets 3pm (UTC)	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-07 12:09:22
#1392	NAGI Tokyo	—	ahmoddigital13@gmail.com	Nagitokyo	from customer 1 msg Hallo, ɪꜰ ɪᴋ ᴅᴇᴢᴇ ᴀᴜɢᴜꜱᴛᴜꜱ 15-25 ʙᴇꜱᴛᴇʟʟɪɴɢᴇɴ ɴᴀᴀʀ ᴅᴇ ᴡᴇʙᴡɪɴᴋᴇʟ ᴠᴀɴ Nagitokyo ʙʀᴇɴɢ. ᴋᴜɴɴᴇɴ ᴡᴇ ꜱᴀᴍᴇɴᴡᴇʀᴋᴇɴ? ᴡᴀᴛ ɪꜱ ᴊᴇ ʙᴇ	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-10 11:37:33
#1355	NAGI Tokyo	—	flintiseger@gmail.com	hey	from customer 3 msgs EN (translated) Sorry for the delay. On Mon, Aug 10, 2026, 00:16 <support@nagitokyo.com> wrote:	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-08 19:42:04
#1281	NAGI Tokyo	—	ooshima.5648@icloud.com	ウエストサイズが知りたい。	from us 2 msgs EN (translated) Thank you very much for your inquiry about the Nathan Elegant Premium Summer Pants. Thank you also for sending the photo	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-06 07:08:10
#1365	NAGI Tokyo	—	shopifyaso313@gmail.com	+1 MESSAGE Nagitokyo	from customer 1 msg - Could you connect me with the store owner?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-09 03:48:59
#1354	NAGI Tokyo	—	lickmybrownass@gmail.com	2026年8月8日 21:39の新規お客様メッセージ	from customer 1 msg EN (translated) Received a new message from the online store inquiry form. Country code: JP Name: Charlie Kirk Email: lickmybrownass@gma	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-08 19:41:38
#597	NAGI Tokyo	1073	shizuishihara@gmail.com	返品のお願い	from customer 6 msgs EN (translated) Dear Sir or Madam, When will the item be shipped? If it will take too long, I would like to cancel my order. Please let	imported waiting: supplier	WRONG_SIZE	no SLA set	2026-07-18 08:49:05
#1339	NAGI Tokyo	—	bon.gourmet1225@gmail.com	2026年8月8日 03:03の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Takahashi, Thank you very much for contacting NAGI Tokyo. We are also very pleased that you are interested, being a	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-08-08 01:03:57
#1337	NAGI Tokyo	—	peterjohn6583@gmail.com	—	from customer 1 msg Hello Nagitokyo, would you give me a 4% commission if I generate 15 to 30 sales per week?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-08 00:34:21
#1313	NAGI Tokyo	—	vertacore.store.expert308@gmail.com	—	from customer 1 msg Hi, I reviewed your website from the perspective of a skeptical customer. Not someone who is already excited about the b	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-07 10:26:31
#562	NAGI Tokyo	1194	aiko15june@gmail.com	—	from customer 10 msgs EN (translated) I've been in contact since the other day. Order number 1194 Product name Misaki \| Sporty 3-Piece Tankini Set with Pocket	imported we owe a reply	ASKS_REFUND	no SLA set	2026-07-16 21:44:48
#1298	NAGI Tokyo	—	mustytech29@gmail.com	Hello Nagitokyo?	from customer 3 msgs EN (translated) I'm Onadiran Abdulsalam, a Shopify partner and Level 1 ecommerce freelancer on Fiverr. I visited your site and noticed t	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-07 01:58:09
#1255	NAGI Tokyo	1338	kamatika1018@i.softbank.jp	注文番号 #1338 の発送が完了しました	from customer 4 msgs EN (translated) I can't track it with the tracking number, and it hasn't arrived, so I'd like a refund, please. Sent from iPhone. 2026/0	imported we owe a reply	ASKS_REFUND	no SLA set	2026-08-05 07:47:40
#1276	NAGI Tokyo	—	you-are-my-reason-to-be-1967@docomo.ne.jp	2026年8月6日 01:15の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Mr./Ms. Iida, Thank you very much for contacting NAGI Tokyo. We deeply regret to inform you that we do not currentl	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-08-05 23:17:54
#1270	NAGI Tokyo	—	blessingsales124@gmail.com	Just Wondering	from customer 1 msg Would you be open to a discussion if I can help you generate few orders within a few weeks	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-05 14:58:05
#1263	NAGI Tokyo	—	ajokezainab440@gmail.com	Are you ready to listen Nagitokyo	from customer 1 msg Hi Nagitokyo, I noticed one important setup that many Shopify stores miss before they start generating consistent sales.	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-05 11:14:00
#1256	NAGI Tokyo	—	l-olivera-santcugat116@docomo.ne.jp	2026年8月5日 09:54の新規お客様メッセージ	from customer 2 msgs EN (translated) Received a new message from the online store inquiry form. Country Code: JP Name: Tomobe Junko Email: l-olivera-santcuga	imported we owe a reply	WHERE_IS_ORDER	no SLA set	2026-08-05 07:54:58
#1251	NAGI Tokyo	—	frankisabella9o2@gmail.com	I Saw Your Website Today!	from customer 1 msg Hello Nagitokyo, I hope you're doing well. My name is Malisca, and I'm a Shopify Sales Expert. I help Shopify store owne	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-05 01:50:07
#1239	NAGI Tokyo	—	mubbyconsultancy10@gmail.com	Nagitokyo hello	from customer 1 msg Your order fulfillment is how long? ★	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-08-04 14:32:54
#538	NAGI Tokyo	1211	chigusa.777.fever@gmail.com	配送期間	from us 13 msgs EN (translated) Dear Omori, Thank you for your warm reply. We are already in the process of arranging the products that you should recei	imported waiting: customer	WRONG_ITEM	no SLA set	2026-07-16 13:00:06
#796	NAGI Tokyo	1295	seikoda_1979_2_25@yahoo.ne.jp	2026年7月23日 20:56の新規お客様メッセージ	from customer 7 msgs EN (translated) Your website says returns are possible. If I don't need to return it, please give me a 100% refund. I was asked what was	imported we owe a reply	ASKS_REFUND	no SLA set	2026-07-23 18:56:29
#1218	NAGI Tokyo	1329	happy70215@gmail.com	発送状況について	from customer 3 msgs EN (translated) Thank you for confirming. I checked the mailbox and delivery address, but the product has not arrived. If you have the n	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-08-04 05:03:14
#1168	NAGI Tokyo	1327	cfamily-spirit@i.softbank.jp	商品が届かない。	from customer 9 msgs EN (translated) The product I inquired about arrived today. Sent from iPhone	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-08-01 23:50:26
#1194	NAGI Tokyo	—	nanami.rin@icloud.com	—	from us 2 msgs EN (translated) Thank you for reaching out. We're also sorry for the anxiety caused regarding the delivery status. We apologize, but we	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-08-03 07:03:47
#293	NAGI Tokyo	1233	fzs_emi.k.m@au.com	=?utf-8?B?44ON44OD44Kv44Os44K544CB44OT44Ki44K544Gu5Lu2?=	from us 19 msgs EN (translated) Dear Mr./Ms. Ono, We sincerely apologize for the inconvenience and displeasure this has caused you. Regarding order numb	imported waiting: customer	LEGAL_THREAT	no SLA set	2026-07-05 14:02:29
#355	NAGI Tokyo	1033	c.imai.1670@docomo.ne.jp	=?utf-8?B?6L+U5ZOB?=	from us 10 msgs EN (translated) Dear Mr./Ms. Imai, Thank you so much for your continued support until the very end. We sincerely apologize for the incon	imported waiting: customer	WRONG_SIZE	no SLA set	2026-07-08 08:10:50
#1072	NAGI Tokyo	1332	2421kaoru@gmail.com	—	from us 5 msgs EN (translated) Dear Kaoru, Thank you as always for using NAGI Tokyo. This is Yuki from Customer Support. First, I sincerely apologize t	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-30 12:05:31
#1190	NAGI Tokyo	—	salam.info017@gmail.com	Nagitokyo	from customer 1 msg EN (translated) If I could help you secure 30-45 orders during August, would you consider a collaboration? Could you tell me a WhatsApp	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-08-02 20:48:08
#1017	NAGI Tokyo	1340	amusie.nao@joy.ocn.ne.jp	ご注文内容の確認注文番号：#1340	from us 4 msgs EN (translated) To Inamoto-sama, We sincerely apologize for the inconvenience. We are truly sorry that the delivery did not arrive in ti	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-29 12:14:02
#985	NAGI Tokyo	1218	kikopumehana@yahoo.co.jp	商品の不足	from us 6 msgs EN (translated) Dear Mr./Ms. Fujii, We sincerely apologize for the inconvenience this has caused you. We have confirmed order number 121	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-28 13:05:05
#1098	NAGI Tokyo	—	mari.divin@gmail.com	ブルージルコニアピアスの金具につきまして	from us 4 msgs EN (translated) Dear Fujisaki, Thank you for your reply. It was a question about the size of the stones. Please don't worry about the in	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-31 00:30:54
#1104	NAGI Tokyo	—	ibrahimshopifystoreoptimizeexp@gmail.com	Jouw webshop trok mijn aandacht	from customer 1 msg Hallo 👋 Jouw webshop kwam vandaag toevallig op mijn scherm terecht. Ik heb één interessante opmerking genoteerd die moge	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-31 07:14:13
#1101	NAGI Tokyo	1325	avh.sachi32@gmail.com	商品未着の件	from us 2 msgs EN (translated) Thank you very much for your order. We sincerely apologize for the delay in shipment. Due to our current sale, we have r	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-31 03:23:05
#1076	NAGI Tokyo	—	dammyagency1003@gmail.com	30th of July	from us 2 msgs EN (translated) Hello, Of course! What can I help you with? Whether it's about an order, a question about a product, shipping, or anythi	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-30 13:54:26
#1006	NAGI Tokyo	1342	bright0501miyu@gmail.com	—	from us 4 msgs EN (translated) Thank you for your reply. I see you're looking for photos of the actual product. I apologize, but the product photos pos	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-29 04:04:04
#1005	NAGI Tokyo	—	fumiumi.k@gmail.com	商品について	from us 4 msgs EN (translated) Dear Milonchick, Hello. I'm Yuki from NAGI Tokyo Customer Support. Thank you for your inquiry. I will provide you with d	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-29 02:49:29
#1039	NAGI Tokyo	—	drayy23k@gmail.com	—	from us 2 msgs EN (translated) Thank you for contacting us. This is the customer support channel for NAGI Tokyo. If you have any questions about your o	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-29 19:00:06
#1100	NAGI Tokyo	—	moseshub989@gmail.com	Nagitokyo	from customer 3 msgs EN (translated) Thanks you for getting back to me! I believe in proving my skills and value with results, not promises. Within 2 month I	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-31 01:25:50
#1079	NAGI Tokyo	—	sammy09paul@gmail.com	COFFEE FOR Nagitokyo	from customer 1 msg If I can help you to drive 15-25 additional orders to Nagitokyo within a few weeks, Can we Collab?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-30 14:35:42
#423	NAGI Tokyo	1193	hiroko.moanalani@docomo.ne.jp	注文した商品について	from us 8 msgs EN (translated) Thank you so much for your hard work. I am truly happy to hear that the product has safely arrived at your place. I sinc	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-10 23:33:26
#414	NAGI Tokyo	1248	yumiko.s.5557@docomo.ne.jp	—	from us 6 msgs EN (translated) Dear Mr./Ms. Sugikara Yumiko, Thank you for contacting us. Thank you for confirming your payment completion by credit ca	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-10 11:41:38
#589	NAGI Tokyo	1284	keikomizuno573@gmail.com	注文番号 #1284 の発送が完了しました	from us 6 msgs EN (translated) Thank you for reaching out. I also sincerely apologize for the delayed response despite you having contacted us multiple	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-17 22:28:35
#981	NAGI Tokyo	—	info.ottrash@gmail.com	Check ✅	from customer 3 msgs EN (translated) Nice to hear from you! I'm a professional Shopify expert. I see a lot of potential in your niche; it's one of the best-s	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-28 11:12:23
#761	NAGI Tokyo	1220	nao1113@bg.wakwak.com	至急商品がまだ来ていません。	from us 2 msgs EN (translated) Thank you very much for your order. We also sincerely apologize for the delay in shipping. Currently, due to a sale, we	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-22 22:34:41
#956	NAGI Tokyo	—	ridwanexpert440@gmail.com	—	from us 2 msgs EN (translated) Thank you always for your interest in NAGI Tokyo. I would like to confirm the content of your question once more, as I d	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-27 19:27:28
#287	NAGI Tokyo	1213	masakosai711@yahoo.co.jp	=?UTF-8?Q?Re:_=E8=AB=8B=E6=B1=82=E6=9B=B8#1213?=	from us 4 msgs EN (translated) To Our Customer, Thank you very much for contacting us. This is regarding order number #1213. We sincerely apologize for	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-05 14:01:57
#694	NAGI Tokyo	1183	8beatgag@gmail.com	返品希望	from us 6 msgs EN (translated) Dear Iwata, Thank you for contacting us. We sincerely apologize for the delay in our response. We have carefully reviewe	imported waiting: supplier	WRONG_ITEM	no SLA set	2026-07-21 07:46:13
#237	NAGI Tokyo	—	victorbakinde7@gmail.com	Hello nagitokyo.com team	from us 4 msgs EN (translated) Thank you for reaching out. I found the content of your proposal very interesting to read. However, matters concerning p	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-02 02:43:05
#340	NAGI Tokyo	—	superscapesagency07@gmail.com	—	from us 4 msgs EN (translated) Thank you very much for contacting us. We greatly appreciated reviewing the proposal you shared with us. However, matter	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-07 14:50:27
#259	NAGI Tokyo	—	arlenfashion717@gmail.com	—	from us 4 msgs EN (translated) Thank you for your inquiry. For deliveries to the United States, it typically takes about 8 to 12 days from shipment to	imported waiting: customer	none yet	no SLA set	2026-07-03 05:55:29
#689	NAGI Tokyo	—	horlarbright035@gmail.com	Nagitokyo	from us 8 msgs EN (translated) Thank you very much for contacting us. Thank you very much for sending us the detailed proposal this time. We appreciate	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-21 00:59:07
#640	NAGI Tokyo	—	info.adnaconsultt04@gmail.com	IS Nagitokyo ONLINE?	from us 4 msgs EN (translated) Thank you very much for always using NAGI Tokyo. Regarding your inquiry, we apologize for the trouble, but could you ple	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-20 02:21:10
#1015	NAGI Tokyo	—	contact.harrywebxpert@gmail.com	About Your Shopify Store	from customer 1 msg Hi Nagitokyo, I hope you're doing well. My name is Harry, and I help Shopify brands improve conversions, customer retent	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-29 10:59:40
#1007	NAGI Tokyo	—	ebendigital323@gmail.com	Hello Nagitokyo	from customer 1 msg ‎If I help you generate 5k visitors and 7k order in few weeks would you be open it? If yes kindly drop your WhatsApp num	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-29 06:17:00
#889	NAGI Tokyo	—	gokumami54@icloud.com	2026年7月26日 15:51の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Mr./Ms. Abe, Thank you very much for your inquiry. We are very sorry, but NAGI Tokyo does not support payment by ca	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-26 13:51:57
#826	NAGI Tokyo	—	horlarsalesjnr@gmail.com	—	from us 2 msgs EN (translated) Thank you for contacting us. We apologize, but based on the message we received, we were unable to determine what your i	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-24 13:27:05
#802	NAGI Tokyo	—	asotechstore7@gmail.com	+1 MESSAGE Nagitokyo	from us 2 msgs EN (translated) Thank you for reaching out. We greatly appreciated seeing the partnership proposal you suggested. We're sorry to say we	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-24 02:13:32
#300	NAGI Tokyo	1242	panakeia.ito@gmail.com	=?UTF-8?B?44GT44KM44GL44KJ44KC6aCR5by144Gj44Gm44GP44Gg44GV44	from us 6 msgs EN (translated) Dear Mr./Ms. Ito, Thank you very much for contacting us. We sincerely apologize for the delay in shipping. Your order nu	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-05 18:42:43
#957	NAGI Tokyo	—	bannyopt@gmail.com	Support	from customer 1 msg Zou u geïnteresseerd zijn in een systeem dat u helpt uw conversieratio in uw webwinkel te verhogen zonder op giswerk t	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-27 20:24:09
#906	NAGI Tokyo	—	ayomideecom559@gmail.com	Nagitokyo	from customer 1 msg Since your products is not a problem. Can your store handle 20–30 sales per day over the next 7 days and sustain that mo	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-27 00:54:54
#659	NAGI Tokyo	1225	kintaro.p.chekilove@icloud.com	注文番号 #1225 について	from us 4 msgs EN (translated) Dear Nara, Thank you for letting us know that your package arrived safely. We are truly relieved to hear this. Also, tha	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-20 12:42:02
#762	NAGI Tokyo	—	olamilekanmuhammad243@gmail.com	Work Nagitokyo 📛❌	from customer 1 msg Hi Nagitokyo, I have an exciting collaboration idea for Nagitokyo, May I share it?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-23 01:23:40
#741	NAGI Tokyo	—	thesulexecom@gmail.com	Nagitokyo	from customer 1 msg 𝐇𝐞𝐲 Nagitokyo, 𝐢𝐜𝐡 𝐛𝐢𝐧 𝐒𝐮𝐥𝐞𝐱. 𝐈𝐜𝐡 𝐡𝐚𝐛𝐞 𝐦𝐢𝐫 𝐞𝐭𝐰𝐚𝐬 𝐙𝐞𝐢𝐭 𝐠𝐞𝐧𝐨𝐦𝐦𝐞𝐧, 𝐈𝐡𝐫𝐞𝐧 𝐎𝐧𝐥𝐢𝐧𝐞𝐬𝐡𝐨𝐩 𝐠𝐞𝐧𝐚𝐮𝐞𝐫 𝐚𝐧𝐳𝐮𝐬𝐞𝐡𝐞𝐧, 𝐮𝐧𝐝 𝐧𝐚𝐜𝐡 𝐦𝐞𝐢𝐧𝐞𝐫 𝐄𝐢𝐧𝐬	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-22 11:53:11
#421	NAGI Tokyo	—	hargesin33@gmail.com	Is thìs Nagitokyo st0re	from customer 4 msgs EN (translated) May Peace be upon you ❤️ Just following up on our last conversation. I'd love the opportunity to work on your store for	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-10 19:10:05
#460	NAGI Tokyo	1090	redondo.beach.ca90505@gmail.com	2026年7月13日 23:01の新規お客様メッセージ	from us 8 msgs EN (translated) Dear Ms. Kayoko Wada, Thank you for your reply. As previously informed, regarding order number 1090, you do not need to	imported waiting: customer	ASKS_REFUND	no SLA set	2026-07-13 14:02:56
#432	NAGI Tokyo	1197	ai1975ai@yahoo.co.jp	商品について菅原愛	from us 4 msgs EN (translated) Dear Mr./Ms. Sugawara, Thank you very much for always using NAGI TOKYO. Also, we sincerely apologize for the inconvenien	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-12 00:45:54
#730	NAGI Tokyo	—	l9941220@docomo.ne.jp	2026年7月22日 10:34の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Nakajima-sama, Thank you very much for your inquiry. Regarding the difference between gold and white gold, the mate	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-22 08:34:36
#509	NAGI Tokyo	1102	kaoru.akashi14@gmail.com	2026年7月15日 13:46の新規お客様メッセージ	from us 5 msgs EN (translated) Dear Mr./Ms. Usui, Thank you for your reply. We are also truly grateful that you have agreed to our proposed solution. W	imported waiting: supplier	WRONG_ITEM	no SLA set	2026-07-15 04:47:33
#721	NAGI Tokyo	—	tolajide351@gmail.com	About the store	from customer 3 msgs EN (translated) First, I sincerely apologize for reaching out unexpectedly. I recently came across your store and was genuinely impresse	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-21 18:11:26
#450	NAGI Tokyo	1236	m.i.c.h.i.6.8@docomo.ne.jp	商品未到着の件について	from us 5 msgs EN (translated) Dear Customer, We sincerely apologize for the long delay regarding the delivery of your ordered item. Upon checking the	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-13 01:12:34
#235	NAGI Tokyo	1022	golf.4114.2525@gmail.com	=?UTF-8?B?UmU6IOOBlOazqOaWh+WGheWuueOBrueiuuiqjeOAgOazqOaWh+	from us 14 msgs EN (translated) Dear Mr./Ms. Oki, Thank you very much for contacting us again. We understand this is regarding order number 1022 (we hav	imported waiting: customer	none yet	no SLA set	2026-07-02 01:59:05
#266	NAGI Tokyo	1079	2423ryu@gmail.com	—	from us 4 msgs EN (translated) Mr. Oishi, Thank you very much for contacting us. We also apologize for the inconvenience caused by the fact that the si	imported waiting: customer	none yet	no SLA set	2026-07-03 11:12:55
#405	NAGI Tokyo	1068	junpsy@hotmail.co.jp	2026年7月10日 10:32の新規お客様メッセージ	from us 6 msgs EN (translated) Mr./Ms. Ogino, We sincerely apologize for the inconvenience and worry this has caused you. Once again, we are truly sorr	imported waiting: customer	ASKS_REFUND	no SLA set	2026-07-10 01:32:29
#488	NAGI Tokyo	1260	kyoryo6697@gmail.com	注文番号 #1260 の発送が完了しました	from us 4 msgs EN (translated) Thank you very much for contacting us. We are also sorry for causing you to feel anxious. First, NAGI Tokyo is a Japanes	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-14 11:18:07
#505	NAGI Tokyo	1262	kozaru103@gmail.com	配送について	from us 2 msgs EN (translated) Thank you very much for contacting us. We apologize for the concern regarding your address. To be honest with you, your	imported waiting: customer	ADDRESS_CHANGE	no SLA set	2026-07-14 21:59:32
#510	NAGI Tokyo	1317	ami-momo.0706@docomo.ne.jp	2026年7月15日 14:20の新規お客様メッセージ	from us 4 msgs EN (translated) Kaogaki-sama, Thank you very much for contacting us this time. We also sincerely apologize for the delay in replying to	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-15 05:21:08
#298	NAGI Tokyo	—	kitiken1971@yahoo.co.jp	—	from us 2 msgs EN (translated) Thank you for your inquiry. I'm truly glad to hear that you'd like to see the actual item before deciding on your purcha	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-05 15:57:24
#333	NAGI Tokyo	—	info.alasela.h@gmail.com	—	from us 2 msgs EN (translated) Thank you very much for contacting us. We read the proposal you offered with great interest. We are sorry to say that NA	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-07 01:37:57
#334	NAGI Tokyo	—	jaydiginity@gmail.com	Hi	from us 2 msgs EN (translated) Thank you for reaching out to us. Anyone can place an order through NAGI Tokyo's official website. Once your order is co	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-07 06:39:09
#641	NAGI Tokyo	1190	3008yasuko@gmail.com	注文番号 #1190 の発送が完了しました	from us 2 msgs EN (translated) Thank you very much for your order. Also, I apologize for the concern regarding your package. I just checked the deliver	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-20 06:43:00
#196	NAGI Tokyo	—	dj6949193@gmail.com	Quick sales ideas for your store	from us 2 msgs EN (translated) Hello. Thank you for reaching out to us. Yes, nagitokyo.com is the official website of NAGI Tokyo. If you have any quest	imported waiting: customer	none yet	no SLA set	2026-07-01 02:30:31
#232	NAGI Tokyo	—	sitacouture136@gmail.com	—	from us 2 msgs EN (translated) Thank you so much for always using NAGI Tokyo. This is the customer support desk for NAGI Tokyo. For matters related to	imported waiting: customer	none yet	no SLA set	2026-07-02 01:07:04
#344	NAGI Tokyo	—	olamilekanexperit003@gmail.com	—	from us 2 msgs EN (translated) This is NAGI Tokyo. Good evening. Thank you for your message. Please feel free to contact us about anything - your order	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-07 17:34:43
#482	NAGI Tokyo	—	licca760@gmail.com	商品の発送について	from us 3 msgs EN (translated) Thank you very much for contacting us. We are also sorry for making you feel anxious. First, let us state clearly: NAGI	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-14 04:48:24
#138	NAGI Tokyo	1030	kozurin0374@icloud.com	=?utf-8?B?UmU6IOOAkOWGjeWPl+mbu+OAkeazqOaWh+eVquWPt++8miMxMD	from us 5 msgs EN (translated) Mr./Ms. Nakazawa, Thank you very much for your reply. We would also like to once again offer our sincere apologies for t	imported waiting: customer	none yet	no SLA set	2026-06-29 03:54:13
#698	NAGI Tokyo	—	oofj3908@yahoo.co.jp	2026年7月21日 10:42の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Mr./Ms. Hirano, Thank you very much for your inquiry. As we would like to avoid providing guesswork about the sound	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-21 08:43:17
#715	NAGI Tokyo	1282	watachan0228328@gmail.com	まだですか？	from us 3 msgs EN (translated) Thank you very much for contacting us. Also, we sincerely apologize for the delay in your package's arrival and for any	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-21 14:39:00
#717	NAGI Tokyo	—	ecomdigital202@gmail.com	Nagitokyo	from us 2 msgs EN (translated) Thank you for contacting us. Yes, at NAGI Tokyo we offer free shipping. Please rest assured that no additional shipping	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-21 16:13:14
#716	NAGI Tokyo	1289	alnhpy33@gmail.com	注文番号 #1289 の発送が完了しました	from customer 1 msg EN (translated) I wanted it for my trip starting tomorrow, but it hasn't arrived!! When will it arrive?	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-07-21 14:51:03
#705	NAGI Tokyo	—	blessingdigital784@gmail.com	Your Store Has Great Potential for Growth	from customer 1 msg Hello Nagitokyo, I hope you're doing well. My name is Blessing, and I'm a Shopify sales expert who helps store owners im	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-21 12:06:25
#691	NAGI Tokyo	—	divineexpert301@gmail.com	—	from customer 1 msg Hi nagitokyo, This communication isn't something I had scheduled, but after examining your online store, I found myself	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-21 02:47:35
#690	NAGI Tokyo	—	lateeftech97@gmail.com	—	from customer 3 msgs EN (translated) Thank you for your response. If I consistently help your store generate €25,000+ in weekly revenue, would you be open to	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-21 02:20:42
#676	NAGI Tokyo	—	gosasupportteam@gmail.com	About your store	from customer 1 msg Hi I was browsing through your Store earlier today and spent a few minutes looking around.I noticed a couple of things t	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-20 16:52:35
#642	NAGI Tokyo	—	taofikecom247@gmail.com	Exclusive offer for Nagitokyo	from customer 1 msg Hi! I noticed a few areas where your Shopify store can increase conversions and sales. If you're interested, send me you	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-20 06:44:54
#492	NAGI Tokyo	—	akiysk37@gmail.com	2026年7月14日 21:24の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Sato-sama, Thank you very much for your continued patronage of NAGI Tokyo. We are sorry for the inconvenience cause	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-14 12:25:23
#626	NAGI Tokyo	—	famouspartnr13@gmail.com	—	from customer 1 msg 10 ORDER IN 5 DAYS OPEN FOR TRIAL. DROP YOUR WHATSAPP OR TELEGRAM?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-19 11:31:56
#620	NAGI Tokyo	—	taofikecom1028@gmail.com	Nagitokyo	from customer 1 msg Your customers abandon carts. You probably send 3 recovery emails. I send them a voice AI bot instead that actually conv	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-19 06:57:46
#508	NAGI Tokyo	—	apd0123@rakumail.jp	2026年7月15日 13:04の新規お客様メッセージ	from customer 5 msgs EN (translated) 2026/7/19 (Sun) 11:07 AM, apd2525 wrote: 2026/7/18 (Sat) 02:05 AM, wrote: Dear Ms. Hidaka, Thank you very much for conta	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-15 04:04:48
#616	NAGI Tokyo	—	jibatech63@gmail.com	Inquiry	from customer 1 msg Si je parviens à générer une croissance des ventes mesurable pour Nagitokyo et à produire 35 à 50 commandes en sept jour	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-18 17:43:12
#611	NAGI Tokyo	—	dfemi9176@gmail.com	—	from customer 3 msgs EN (translated) Thank you for your feedback. I would like to share an important point with you. Many Shopify stores struggle with traffi	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-18 14:58:55
#602	NAGI Tokyo	—	owonbe2@gmail.com	—	from customer 3 msgs EN (translated) That's great! I'm impressed by how efficient your shopping is. Every day, there are thousands of buyers looking for prod	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-18 11:50:22
#600	NAGI Tokyo	—	kunlegrowth@gmail.com	Nagitokyo	from customer 1 msg Hello Nagitokyo Your store will generate 17 to 22 order in the next 8 hours of implementing GTPO should I explain, share	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-18 09:27:01
#591	NAGI Tokyo	—	olorunfemidavid57@gmail.com	—	from customer 3 msgs EN (translated) I came across your store and was impressed by your products, branding, and overall customer experience. I believe your s	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-17 23:00:22
#586	NAGI Tokyo	—	samuelfromveltrixlabs@gmail.com	Something we noticed today about Nagitokyo	from customer 1 msg Hi Admin, Your Shopify store already looks good and it stands out, which made it easier for us to notice it's growth pot	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-17 19:02:35
#565	NAGI Tokyo	1283	k-love.music-st62-ryo@docomo.ne.jp	確認	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Due to a high concentration	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-17 01:15:56
#386	NAGI Tokyo	1099	crimson-devils-75@ezweb.ne.jp	注文番号 #1099 の発送が完了しました	from us 5 msgs EN (translated) Dear Mr./Ms. Kimura, I was truly relieved to hear that it arrived safely. Thank you very much for taking the time to let	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-09 02:49:28
#545	NAGI Tokyo	—	dignitasconsult54@gmail.com	—	from customer 1 msg ‎ ‎ ‎Hiya, ‎ ‎Quick one any idea why the store's stalling before organic traffic really picks up? ‎ ‎Found something tha	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-16 15:02:16
#544	NAGI Tokyo	—	harzeezdamilareo@gmail.com	—	from us 2 msgs EN (translated) Thank you very much for contacting us. My name is Yuki from NAGI Tokyo Customer Support. Yes, NAGI Tokyo is currently op	imported waiting: customer	SPAM_OUTREACH	no SLA set	2026-07-16 14:49:25
#530	NAGI Tokyo	1256	fun.run.42.195mido@gmail.com	—	from us 2 msgs EN (translated) Thank you very much for your order. We also sincerely apologize for the delay in shipping. Due to a high volume of order	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-16 00:27:25
#529	NAGI Tokyo	1166	yukei182@gmail.com	注文番号 #1166 の発送が完了しました	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to a sale, we	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-16 00:01:32
#522	NAGI Tokyo	—	atoyebimicheala819@gmail.com	—	from customer 3 msgs EN (translated) Thank you for your reply. Nice to be in touch. I recently looked at your webshop and saw that you've built a strong bran	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-15 18:35:21
#517	NAGI Tokyo	1232	suuhi768@yahoo.co.jp	まだ商品が届きません。	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to a sale, or	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-15 12:54:57
#516	NAGI Tokyo	1251	yumirin_09020202@yahoo.co.jp	2026年7月15日 21:44の新規お客様メッセージ	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Due to a high volume of orde	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-15 12:44:59
#456	NAGI Tokyo	—	mgmt.danniviz@gmail.com	Message for the store owner	from customer 3 msgs Hi, I just wanted to follow up on my previous message. I recently had the opportunity to look through your Shopify store	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-13 12:49:04
#481	NAGI Tokyo	1085	yuki.3.luck.love@gmail.com	水着	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Due to a high concentration	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-14 04:43:51
#480	NAGI Tokyo	1187	maki56792658@gmail.com	発送確認	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Due to the current sale, we	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-14 01:16:53
#459	NAGI Tokyo	1178	masha777shopping@gmail.com	注文番号 #1178 の発送が完了しました	from us 2 msgs EN (translated) Thank you very much for your order. We also sincerely apologize for the delay in shipping. Due to a high concentration o	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-13 13:43:09
#474	NAGI Tokyo	—	ajalawipe707@gmail.com	—	from customer 1 msg You have great items in stock, do you ship world wide in United States	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-13 20:02:31
#306	NAGI Tokyo	1148	orion.1111.mazenta.369@gmail.com	—	from us 11 msgs EN (translated) Dear Kumiko, Thank you very much, as always, for your reply. We once again apologize for the inconvenience and concern t	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-06 01:41:11
#439	NAGI Tokyo	1314	johnbow@gmail.com	ご注文内容の確認注文番号：#1314	from us 2 msgs EN (translated) Dear Mr. John Bowen, Thank you very much for contacting us. We sincerely apologize for the concern caused by this uninte	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-12 13:04:57
#466	NAGI Tokyo	—	sodiqisiaka34@gmail.com	support	from customer 1 msg ‎If I generate 20 additional sales for support within the first 3days of our collaboration. What percentage will you giv	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-13 14:57:19
#464	NAGI Tokyo	—	hamedarowolo88@gmail.com	—	from customer 1 msg Hello! Could you please tell me if you only deliver to Netherland?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-13 14:45:30
#463	NAGI Tokyo	—	info.dinnovatorsteam@gmail.com	Can I ask something about your Nagitokyo?	from customer 1 msg If I could engineer an extra 30–45 orders for Nagitokyo this July without increasing ad spend... would you be against se	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-13 14:40:52
#436	NAGI Tokyo	—	olanrewajuridwanakanni1@gmail.com	Quick question about Nagitokyo	from customer 1 msg Hi Nagitokyo, Awesome, I mine on to store owner or store manager, do you ship to Neitherand or worldwide, please treat a	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-12 04:55:55
#435	NAGI Tokyo	—	lumixshop2026@gmail.com	—	from customer 1 msg ¿Estarías dispuesto a colaborar si una integración gratuita de IA de 3 días generara entre 10 y 15 pedidos para tu tiend	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-12 01:44:56
#434	NAGI Tokyo	—	info.promisetech@gmail.com	Quick step to growth and sales opportunity	from customer 1 msg Hi, I hope you're doing well. I hope this message finds you well. My name is Promise. I'm a Shopify store expert with ex	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-12 01:19:44
#431	NAGI Tokyo	—	chosenexpert25@gmail.com	—	from customer 1 msg Nagitokyo, shall we proceed?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-11 21:44:34
#248	NAGI Tokyo	—	sopport.ayomideinc199@gmail.com	Nagitokyo	from customer 4 msgs Are you observe what am observing?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-02 16:51:28
#428	NAGI Tokyo	1146	norisaka099@gmail.com	商品がまだ届かないのですが。	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to the ongoin	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-11 09:10:12
#416	NAGI Tokyo	1159	groovers.jun@gmail.com	注文番号 #1159 の発送が完了しました	from us 2 msgs EN (translated) Thank you very much for your order. We also sincerely apologize for the delay in shipping. Due to a high volume of order	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-10 13:16:40
#406	NAGI Tokyo	1184	aloha0426@au.com	#1184配送の件	from us 2 msgs EN (translated) Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to a sale, we	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-10 02:08:12
#429	NAGI Tokyo	—	olabstech.team032@gmail.com	—	from customer 1 msg Sveiki! Ja es varētu palīdzēt uzņēmumam Nagitokyo ģenerēt papildu ieņēmumus virs 6000 £, un jūs maksātu tikai pēc rezult	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-11 11:53:45
#427	NAGI Tokyo	—	proyaldigital65@gmail.com	Sale's and Traffic Growth	from customer 1 msg Hello store owner, I’m reaching out with a targeted 14-day sales improvement method created for dedicated Shopify owners	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-11 08:37:41
#425	NAGI Tokyo	—	analyticalhussain31@gmail.com	—	from customer 1 msg Quick one, Nagitokyo, Are you building your store to become a long-term brand, or is it something you're testing for the	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-11 02:36:20
#419	NAGI Tokyo	—	ogirtarit@gmail.com	—	from customer 1 msg I was about to leave your store, but I was wondering if you ship to Worldwide?	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-10 15:48:52
#407	NAGI Tokyo	—	amjadadeyinka120@gmail.com	—	from customer 1 msg ˡᵉˢ ᵃᶜᵗⁱᵒⁿˢ ᵖᵃʳˡᵉⁿᵗ ᵖˡᵘˢ ᶠᵒʳᵗ qᵘᵉ ˡᵉˢ ᵖᵃʳᵒˡᵉˢ, Nagitokyo. ʲ’ᵃⁱᵐᵉʳᵃⁱˢ ᵃᵛᵒⁱʳ ˡ’ᵒᵖᵖᵒʳᵗᵘⁿⁱᵗé ᵈᵉ ᵛᵒᵘˢ ᵈéᵐᵒⁿᵗʳᵉʳ ᶜᵉ qᵘᵉ ʲᵉ ᵖᵉᵘ	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-10 03:02:39
#388	NAGI Tokyo	—	ai.chamara@gmail.com	2026年7月9日 16:00の新規お客様メッセージ	from us 2 msgs EN (translated) Dear Mr./Ms. Matsumoto, Thank you very much for contacting NAGI Tokyo. We are delighted to hear that you found our produ	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-09 07:00:21
#404	NAGI Tokyo	—	boboshopif@gmail.com	Are you shipping to Canada??	from us 2 msgs EN (translated) Thank you for reaching out. Yes, our store is operating normally. If you have any questions or concerns, please feel fre	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-09 20:51:14
#394	NAGI Tokyo	1196	miux2.oct-10@t.vodafone.ne.jp	い届くのでしょうか？	from us 4 msgs EN (translated) Thank you for your reply. I am also truly sorry for causing you to feel anxious. First, I want to assure you that NAGI T	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-09 12:31:52
#399	NAGI Tokyo	—	sulymanweb@gmail.com	Quick notice	from customer 1 msg ...is this store available under your management?	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-09 14:57:50
#381	NAGI Tokyo	—	ayindetemmy52@gmail.com	—	from customer 3 msgs EN (translated) Thank you for clarifying. I have a proposal for you: Would you be open to offering a 3% commission if I generate 7K-10K	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-08 18:27:37
#382	NAGI Tokyo	1049	a.h55@i.softbank.jp	=?UTF-8?B?MjAyNuW5tDfmnIg55pel?= =?UTF-8?B?IDA0OjI144Gu5pa	from us 2 msgs EN (translated) Dear Asuka Takahashi, Thank you very much for contacting us. We apologize for the anxiety caused by the fact that your o	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-08 19:25:48
#361	NAGI Tokyo	—	k.s.wrxsti4@gmail.com	=?UTF-8?B?55m66YCB5YWI44Gr44Gk44GE44Gm?=	from us 3 msgs EN (translated) Hey, this is Yuki from Customer Support. I have good news! i just got word that it actualyl is possible to send your pac	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-08 09:03:06
#379	NAGI Tokyo	—	emmanueldigitalbuilder@gmail.com	—	from customer 1 msg If I help you create a system that can convert between $2,000 and $5,000 USD per month with a one-time fee of just $50,	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-08 16:46:59
#347	NAGI Tokyo	1041	faraway430@yahoo.co.jp	=?UTF-8?B?UmU6IOazqOaWh+eVquWPtyAjMTA=?= =?UTF-8?B?NDEg44G	from customer 3 msgs EN (translated) { font-size: 13px; font-family: 'MS Pゴシック', sans-serif;}p, ul, ol, blockquote { margin: 0;}a { color: #0064c8; text-deco	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-07-08 01:37:26
#307	NAGI Tokyo	1046	hirokosaga19610803@gmail.com	=?utf-8?B?5bWv5bOo44Gn44GZ?=	from customer 4 msgs EN (translated) Also, I received an item with a different pattern than what I ordered.	imported we owe a reply	NOT_ARRIVED	no SLA set	2026-07-06 01:50:56
#349	NAGI Tokyo	—	youking39@icloud.com	=?utf-8?B?5ZWG5ZOB44Gr44Gk44GE44Gm?=	from us 2 msgs EN (translated) Dear Mr./Ms. Nakamura, Thank you very much for contacting us. We sincerely apologize, but as processing of your order ha	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-08 04:34:27
#345	NAGI Tokyo	1086	saya.rio2525@gmail.com	=?utf-8?B?5ZWG5ZOB44Gu5rOo5paH44Kt44Oj44Oz44K744Or44Gr6Zai44	from us 2 msgs EN (translated) Dear Mr./Ms. Yagi, Thank you very much for contacting us. We apologize for the concern this has caused you. Regarding th	imported waiting: customer	CANCEL_REQUEST	no SLA set	2026-07-07 19:01:00
#336	NAGI Tokyo	1137	mana12come.enjoy@gmail.com	=?UTF-8?B?UmU6IOazqOaWh+eVquWPtyAjMTEzNyDjga7nmbrpgIHjgYzlro	from us 2 msgs EN (translated) Dear Mr./Ms. Obuchi, Thank you very much for your inquiry. We apologize for any concern this may have caused. Your packa	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-07 11:19:24
#335	NAGI Tokyo	1076	mitsukohatanaka@gmail.com	=?UTF-8?B?UmU6IOazqOaWh+eVquWPtyAjMTA3NiDjga7nmbrpgIHjgYzlro	from us 2 msgs EN (translated) Dear Mr./Ms. Hatanaka, Thank you very much for contacting us. Your ordered item is currently in transit. It is expected	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-07 09:34:27
#332	NAGI Tokyo	1038	quilt.ki.3558@gmail.com	=?utf-8?B?5ZWG5ZOB5pyq6YGU?=	from us 2 msgs EN (translated) Dear Mr./Ms. Ito, Thank you very much for contacting us. We apologize for any concern this may have caused you. Your pac	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-06 23:56:25
#331	NAGI Tokyo	—	h.k-syalice-1002@docomo.ne.jp	=?utf-8?B?5pSv5omV44GE5pa55rOV44Gr44Gk44GE44Gm?=	from us 2 msgs EN (translated) Dear Wakase, Thank you very much for your inquiry. We apologize, but currently the only payment methods available are th	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-06 22:58:23
#348	NAGI Tokyo	—	oluwaseyimateko@gmail.com	=?UTF-8?B?4KSG4KS24KWN4KSa4KSw4KWN4KSvIE5hZ2l0b2t5bw==?=	from customer 1 msg There’s a spot on your site that may be costing you sales, and it won’t show in analytics. I can show you in 2 min and t	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-08 02:33:39
#342	NAGI Tokyo	—	service.precious07@gmail.com	Is 100+ sales possible this month?	from customer 1 msg Hello Nagitokyo I hope you're doing well? My name is Precious, and I'm a Shopify sales expert. While doing my daily rese	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-07 15:16:17
#338	NAGI Tokyo	—	solaajibade0@gmail.com	—	from customer 1 msg Greetings how are you doing pls can I speak with the store owner or the manager of the store kindly reply me for more in	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-07 13:17:05
#327	NAGI Tokyo	—	shopifydectective@gmail.com	—	from customer 1 msg Hello, Nagitokyo. I can help generate 30-50 extra sales with no upfront payment. If I can drive 30-50 customer would lik	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-06 20:16:04
#317	NAGI Tokyo	—	atsuko@narukawa.net	=?utf-8?B?44Oh44O844Or44Ki44OJ44Os44K5?=	from us 2 msgs EN (translated) Dear Customer, Thank you very much for contacting us. We have received your request to change your email address. We wil	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-06 09:15:46
#316	NAGI Tokyo	1148	orion.1111.mazenta.369@gmail.com	=?UTF-8?B?UmU6IOazqOaWh+eVquWPtyAjMTE0OCDjga7nmbrpgIHjgYzlro	from us 2 msgs EN (translated) Dear Kumiko, Thank you very much for your inquiry. The tracking number you can use after delivery via Yamato Transport i	imported waiting: customer	WHERE_IS_ORDER	no SLA set	2026-07-06 08:41:55
#305	NAGI Tokyo	—	yuuuto.7755@gmail.com	—	from us 2 msgs EN (translated) Dear Jodo, Thank you very much for your inquiry. We apologize, but you are unable to choose the ring size. This product	imported waiting: customer	PRODUCT_QUESTION	no SLA set	2026-07-06 01:34:39
#255	NAGI Tokyo	1109	aelh.15xa@gmail.com	=?UTF-8?B?MTE0OSDpgIHjgorloLTmiYDjgpLlpInmm7TjgZfjgZ/jgYTjgI	from us 7 msgs EN (translated) Dear Mr./Ms. Ogura, Thank you very much for contacting us. Your delivery address has been changed to the address you req	imported waiting: customer	none yet	no SLA set	2026-07-03 04:08:42
#292	NAGI Tokyo	1228	matsuyama1049@gmail.com	=?UTF-8?B?UmU6IOOBlOazqOaWh+WGheWuueOBrueiuuiqjeOAgOazqOaWh+	from us 2 msgs EN (translated) Dear Matsuyama, Thank you very much for your reply. We have received your request for the 20cm size. We will proceed wit	imported waiting: customer	OFF_SCRIPT	no SLA set	2026-07-05 14:02:24
#322	NAGI Tokyo	—	beebah453@gmail.com	=?UTF-8?B?d29yayBzdXBwb3J0IOKdjOKdkw==?=	from customer 1 msg Will you be willing to give me a 5% commission after I successfully deliver 20+order for your store in 72 hrs? If this f	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-06 15:43:41
#288	NAGI Tokyo	—	dodypapagos_2rock@icloud.com	=?utf-8?B?6Z2S5pyo44CA44OJ44O844OH44Kj5rOo5paH?=	from us 2 msgs EN (translated) Dear Mr./Ms. Aoki, Thank you very much for contacting us. The item you ordered is currently in transit. It is normally e	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-05 14:02:03
#314	NAGI Tokyo	—	diamondexperts001@gmail.com	Your Shopify Store Has Huge Growth Potential	from customer 1 msg -- Hi , I recently had the opportunity to explore your Shopify store and wanted to compliment your brand. Many businesse	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-06 06:23:05
#313	NAGI Tokyo	—	eri.pear.moon@gmail.com	=?utf-8?B?6LO85YWl5biM5pyb6ICF?=	from customer 1 msg EN (translated) Since a little while ago, I've been wanting to buy the gold pendant with the wave motif and have been trying to use my c	imported we owe a reply	OFF_SCRIPT	no SLA set	2026-07-06 06:06:23
#276	NAGI Tokyo	1025	yuki.con@icloud.com	=?utf-8?B?UmU6IOOBlOazqOaWh+WGheWuueOBrueiuuiqjeOAgOazqOaWhw	from us 2 msgs EN (translated) Dear Mr./Ms. Kondo, Thank you very much for contacting NAGI TOKYO. We apologize for the concern caused by the time it is	imported waiting: customer	NOT_ARRIVED	no SLA set	2026-07-03 23:06:38
#278	NAGI Tokyo	1099	crimson-devils-75@ezweb.ne.jp	=?utf-8?B?UmU6IOazqOaWh+eVquWPtyAjMTA5OSDjga7nmbrpgIHjgYzlro	from us 2 msgs EN (translated) Dear Mr./Ms. Kimura, Thank you very much for using NAGI TOKYO. Your ordered item is currently in transit. Delivery usual	imported waiting: customer	none yet	no SLA set	2026-07-04 02:49:04
#265	NAGI Tokyo	—	yasue.1214.kotarou.0324@ezweb.ne.jp	—	from us 3 msgs EN (translated) Thank you very much for your inquiry. We have confirmed with the manufacturer, so we would like to inform you. ・The deni	imported waiting: customer	none yet	no SLA set	2026-07-03 10:30:26
#286	NAGI Tokyo	—	legendproteam11@gmail.com	—	from customer 1 msg Your product is a perfect fit for the summer season. I'd be happy to share a few ideas that could help increase your vis	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-05 14:01:52
#263	NAGI Tokyo	—	marvelousdeveloper2@gmail.com	Korte vraag over jullie webshop	from customer 1 msg Hallo! Ik hoop dat alles goed met jullie gaat. Ik wilde nog even terugkomen op mijn eerdere bericht, voor het geval het	imported we owe a reply	SPAM_OUTREACH	no SLA set	2026-07-03 09:14:14
#260	NAGI Tokyo	1109	aelh.15xa@gmail.com	=?UTF-8?B?5rOo5paH55Wq5Y+3ICMxMTA5?=	from customer 1 msg EN (translated) Dear Sir or Madam, Thank you for your continued support. My name is Ogura, and I placed order number #1109. Earlier toda	imported we owe a reply	none yet	no SLA set	2026-07-03 06:11:28
#250	NAGI Tokyo	1149	reiko.suga.0911@gmail.com	=?UTF-8?B?6ZaT6YGV44GE44Gu5Lu2?=	from us 2 msgs EN (translated) Dear Customer, Thank you very much for contacting us. We understand that you ordered a different item than the one you i	imported waiting: customer	none yet	no SLA set	2026-07-02 23:02:52
#195	NAGI Tokyo	—	katoh.churyo1959@gmail.com	=?UTF-8?B?5ZWP44GE5ZCI44KP44Gb?=	from us 2 msgs EN (translated) Thank you very much for your inquiry. Regarding your question about the material, could you please tell us which product	imported waiting: customer	none yet	no SLA set	2026-07-01 02:24:55
#218	NAGI Tokyo	—	hassansolution54@gmail.com	Start Right Nagitokyo	from customer 1 msg Hello Nagitokyo, is this Email Address Monitored?	imported we owe a reply	none yet	no SLA set	2026-07-01 12:52:29
#186	NAGI Tokyo	1103	sakayasu8@icloud.com	=?utf-8?B?6YWN6YCB5YWI44Gv44Gp44GT44Gr44Gq44Gj44Gm44GE44G+44	from customer 3 msgs EN (translated) 1103, Sakaki [sakayasu8@icloud.com]. Sent from my iPhone	imported we owe a reply	none yet	no SLA set	2026-06-30 15:52:08
#188	NAGI Tokyo	—	easelekzy@gmail.com	—	from customer 1 msg Bonjour Nagitokyo, je vérifie simplement que j'ai bien la bonne personne pour vous contacter au magasin.	imported we owe a reply	none yet	no SLA set	2026-06-30 18:29:00
#123	NAGI Tokyo	1030	kozurin0374@icloud.com	=?utf-8?B?44CQ5YaN5Y+X6Zu744CR5rOo5paH55Wq5Y+377yaIzEwMzDjga	from us 2 msgs EN (translated) Dear Customer, We sincerely apologize from the bottom of our hearts for the discomfort and worry we have caused you this	imported waiting: customer	LEGAL_THREAT	no SLA set	2026-06-27 17:24:20
#116	NAGI Tokyo	1012	koikeraha@gmail.com	=?utf-8?B?5bGK44GR5YWI44Gu5L2P5omA44CA5rOo5paH55Wq5Y+344CAIz	from us 2 msgs EN (translated) Dear Customer, Thank you very much for contacting NAGI TOKYO. Thank you for reaching out regarding a change to your ship	imported waiting: customer	none yet	no SLA set	2026-06-27 17:22:56
#119	NAGI Tokyo	1030	kozurin0374@icloud.com	=?utf-8?B?44CQ6Iez5oCl44O75rOo5paH44Kt44Oj44Oz44K744Or5biM5p	from customer 2 msgs EN (translated) To Nagi Tokyo Representative, Thank you for your continued support. My name is Nakazawa. I am writing to request the can	imported we owe a reply	none yet	no SLA set	2026-06-27 17:23:31
#2510	NAGI Tokyo	—	doriano@xwf.google.com	Google Ads optimalisatie: Nagi Tokyo	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-28 14:21:03
#2316	NAGI Tokyo	—	m.gmubarak121k@gmail.com	Hi please is this Nagitokyo	notification message body has no readable text	imported	none yet	no SLA set	2026-09-14 12:54:56
#1627	NAGI Tokyo	—	laupreneco@gmail.com	hi	notification never addressed to a store support inbox	imported	OFF_SCRIPT	no SLA set	2026-08-24 03:02:03
#1671	NAGI Tokyo	1348	bonheurhiromi1230@gmail.com	—	notification message body has no readable text	imported	NOT_ARRIVED	no SLA set	2026-08-26 09:32:13
#1734	NAGI Tokyo	—	info.support.sales@gmail.com	—	notification never addressed to a store support inbox	imported	OFF_SCRIPT	no SLA set	2026-08-31 16:48:28
#296	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg15pelIDIyOjM144Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	WHERE_IS_ORDER	no SLA set	2026-07-05 14:02:44
#280	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg05pelIDEyOjA544Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	ADDRESS_CHANGE	no SLA set	2026-07-04 03:09:44
#1608	NAGI Tokyo	—	b.mubarak24k@gmail.com	Hi please is this Nagitokyo	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-08-22 23:53:49
#1497	NAGI Tokyo	—	salmonidris3@gmail.com	—	notification never addressed to a store support inbox	imported	OFF_SCRIPT	no SLA set	2026-08-15 16:05:46
#1495	NAGI Tokyo	—	roselinekate498@gmail.com	—	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-08-15 15:55:02
#1477	NAGI Tokyo	—	mustyexpert300@gmail.com	—	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-08-14 03:00:19
#1460	NAGI Tokyo	—	geninustech92@gmail.com	—	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-08-12 21:18:44
#1433	NAGI Tokyo	—	aonadiran181@gmail.com	Nagitokyo	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-08-12 03:08:27
#567	NAGI Tokyo	—	ecomjohn682@gmail.com	—	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-07-17 03:28:53
#311	NAGI Tokyo	1068	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg25pel?= =?UTF-8?B?IDE0OjIz44Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	WRONG_ITEM	no SLA set	2026-07-06 05:24:00
#470	NAGI Tokyo	—	shopify1.uk@gmail.com	—	notification never addressed to a store support inbox	imported	SPAM_OUTREACH	no SLA set	2026-07-13 15:34:54
#401	NAGI Tokyo	—	enupo9137@gmail.com	—	notification message body has no readable text	imported	OFF_SCRIPT	no SLA set	2026-07-09 15:59:27
#346	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg45pelIDEwOjA344Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	CANCEL_REQUEST	no SLA set	2026-07-08 01:08:40
#270	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIgz5pel?= =?UTF-8?B?IDIzOjA544Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-03 14:09:41
#309	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg25pel?= =?UTF-8?B?IDEzOjUx44Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	OFF_SCRIPT	no SLA set	2026-07-06 04:51:22
#315	NAGI Tokyo	1068	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg25pel?= =?UTF-8?B?IDE3OjE444Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	ASKS_REFUND	no SLA set	2026-07-06 08:19:31
#291	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg15pelIDEzOjE344Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	NOT_ARRIVED	no SLA set	2026-07-05 14:02:19
#206	NAGI Tokyo	—	contact@zegsu.com	=?UTF-8?B?U21zR08g44Gu5q6L6auY44GM44Gq44GP44Gq44Gj44Gf?=	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-01 04:00:41
#319	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg25pelIDIwOjA144Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	OFF_SCRIPT	no SLA set	2026-07-06 11:06:29
#308	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg25pelIDEwOjU444Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	NOT_ARRIVED	no SLA set	2026-07-06 01:58:33
#304	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg25pel?= =?UTF-8?B?IDA3OjU244Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	WHERE_IS_ORDER	no SLA set	2026-07-05 22:56:51
#295	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg15pel?= =?UTF-8?B?IDIwOjAw44Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	PRODUCT_QUESTION	no SLA set	2026-07-05 14:02:39
#290	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg15pelIDEwOjEy44Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	NOT_ARRIVED	no SLA set	2026-07-05 14:02:15
#289	NAGI Tokyo	—	gala-galapapagos.dodydaichi@softbank.ne.jp	—	notification never addressed to a store support inbox	imported	NOT_ARRIVED	no SLA set	2026-07-05 14:02:09
#310	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg25pelIDE0OjAx44Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	OFF_SCRIPT	no SLA set	2026-07-06 05:02:18
#256	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIgz5pelIDE0OjA044Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-03 05:05:59
#267	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIgz5pel?= =?UTF-8?B?IDIxOjEw44Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-03 12:11:31
#275	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg05pelIDA4OjAz44Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-03 23:03:42
#279	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg05pelIDEyOjA244Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-04 03:07:05
#281	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg05pelIDEyOjE544Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	ADDRESS_CHANGE	no SLA set	2026-07-04 03:20:00
#282	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIg05pel?= =?UTF-8?B?IDE1OjU544Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	NOT_ARRIVED	no SLA set	2026-07-04 07:00:41
#294	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIg15pelIDE5OjU544Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	PRODUCT_QUESTION	no SLA set	2026-07-05 14:02:34
#254	NAGI Tokyo	1164	kyc0510four@i.softbank.jp	=?utf-8?B?44GE44Gk6aCD5bGK44GN44G+44GZ44GL77yf?=	notification message body has no readable text	imported	none yet	no SLA set	2026-07-03 02:21:08
#224	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDfmnIgx5pel?= =?UTF-8?B?IDIzOjM544Gu5pa	notification sender address looks automated (no-reply/mailer)	imported	CANCEL_REQUEST	no SLA set	2026-07-01 14:40:09
#208	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDfmnIgx5pelIDEzOjA244Gu5paw6KaP44GK5a6i5q	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-07-01 04:07:50
#189	NAGI Tokyo	—	josephadebowale71@gmail.com	Can you ship to Europe?	notification message body has no readable text	imported	none yet	no SLA set	2026-06-30 18:52:43
#141	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDbmnIgyOeaXpQ==?= =?UTF-8?B?IDE3OjM244G	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-29 08:37:17
#140	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDbmnIgyOeaXpQ==?= =?UTF-8?B?IDE3OjM144G	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-29 08:35:41
#129	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDbmnIgyOOaXpSAxMTowMuOBruaWsOimj+OBiuWuou	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-28 02:03:13
#121	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDbmnIgyNuaXpSAxODo1MuOBruaWsOimj+OBiuWuou	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-27 17:23:52
#122	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDbmnIgyN+aXpQ==?= =?UTF-8?B?IDA1OjM444G	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-27 17:24:05
#117	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?B?MjAyNuW5tDbmnIgyNeaXpQ==?= =?UTF-8?B?IDEwOjAz44G	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-27 17:23:09
#120	NAGI Tokyo	—	mailer@shopify.com	=?UTF-8?b?MjAyNuW5tDbmnIgyNuaXpSAxMjoxNOOBruaWsOimj+OBiuWuou	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-27 17:23:36
#118	NAGI Tokyo	1030	kozurin0374@icloud.com	=?utf-8?B?UmU6IOOBlOazqOaWh+WGheWuueOBrueiuuiqjeOAgOazqOaWhw	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-06-27 17:23:23
#115	NAGI Tokyo	—	mailer@shopify.com	Verify your email address	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-06-27 17:22:53

← back to queue

Case #619 — NAGI Tokyo

konoha.0415.softball@gmail.com · order 1174 · state imported · label ASKS_REFUND · rung 0

How this case was decided

Call A read it as ASKS_REFUNDengine chose OFFER_DISCOUNT_10_KEEPrung 0 → 2

!global interrupts checked -- none recorded as fired
Ppromise ledger -- no override recorded
Tdecision table: matched (rung 0, ASKS_REFUND) -> OFFER_DISCOUNT_10_KEEP
Lladder moved: rung 0 (NEW) -> 2 (KEEP_10_OFFERED)
Bcircuit breaker checked -- nothing to clamp

No taxonomy record on this decision (it predates the mandatory taxonomy pass).

Route reconstructed from the stored decision (this case predates step-by-step route recording).

Facts

Subject

2026年7月19日 12:09の新規お客様メッセージ

Thread status

open

SLA due

not set

Opened

2026-07-19 03:10:29

Closed

—

Last updated

2026-09-04 10:37:05

Full thread — newest first

Wednesday 30 September 2026 · JST

out support@nagitokyo.com → konoha.0415.softball@gmail.com human_intool 2026-09-30 12:43 JST

Konoha様いつも大変お世話になっております。今回のご対応にお時間をいただきましたこと、また、遅延とご不便をおかけしましたことを心よりお詫び申し上げます。 30%のキャッシュバックにつきましては、すでにお客様のご利用いただいたお支払い方法へ返金処理を完了しておりますことをご報告いたします。キャッシュバックの処理がまだ完了しておらず、そのためアカウントへの反映に予想より時間がかかってしまいました。恐れ入りますが、ご利用の銀行または決済プロバイダーにより、反映まで3〜5営業日ほどお時間をいただきますよう、何卒ご了承くださいませ。お客様が心待ちにされている返金をお待たせしてしまい、ご不便をおかけしましたことを重ねてお詫び申し上げます。キャッシュバックは弊社側ですでに処理済みでございますので、どうぞご安心くださいませ。この度はお待ちいただき、また、ご理解いただきましたことに重ねて御礼申し上げます。何卒よろしくお願いいたします。 Yuki カスタマーサポート NAGI Tokyo

Monday 28 September 2026 · JST

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-28 15:10 JST

対応方法は分かりました。二つ目の提案のキャッシュバックで対応をお願いいたします。よろしくお願いいたします。

Thursday 24 September 2026 · JST

out support@nagitokyo.com → konoha.0415.softball@gmail.com human_intool 2026-09-24 12:24 JST

Hi Konoha, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start. A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3–4 weeks, and the refund would only be processed after the items are received and inspected. To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3–5 business days, while you can keep the items and avoid the return process altogether. We’re truly sorry for the inconvenience, and we hope this option makes things easier for you. Warm regards, Yuki Customer Care Team NAGI Tokyo

Wednesday 23 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-23 20:55 JST · 注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド追跡番号 YT2618500700112989 商品は既に届いております。ただ、公式サイトの写真と届いた商品が違ったため返金及び返品の対応を希望してお

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-23 20:55 JST

注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド追跡番号 YT2618500700112989 商品は既に届いております。ただ、公式サイトの写真と届いた商品が違ったため返金及び返品の対応を希望しております。その返金及び返品の対応中に連絡が途絶えたため再度連絡をした次第です。なので返金及び返品の対応をしてください。

out · support@nagitokyo.com → konoha.0415.softball@gmail.com · 2026-09-23 16:38 JST · Hi Konoha, We sincerely apologize for the late response and for not being able to get back to you sooner. We experienced

out support@nagitokyo.com → konoha.0415.softball@gmail.com human_intool 2026-09-23 16:38 JST

Hi Konoha, We sincerely apologize for the late response and for not being able to get back to you sooner. We experienced an issue with our system that affected our ability to properly access and respond to customer inquiries. At the moment, we’re unable to locate your order in our system. To help us look into this immediately, could you please provide us with your tracking number? Once we receive it, we will coordinate directly with our supplier to check the status of your order and provide you with an update as soon as possible. We’re very sorry for the inconvenience and appreciate your patience and understanding while we work to resolve this for you. Yuki Customer Care Team Nagi Tokyo

Monday 7 September 2026 · JST

out · support@nagitokyo.com → konoha.0415.softball@gmail.com · 2026-09-07 17:00 JST · You've hit your weekly limit · resets Sep 10, 12pm (UTC)

out support@nagitokyo.com → konoha.0415.softball@gmail.com tool 2026-09-07 17:00 JST

EN — machine translation

You've hit your weekly limit · resets Sep 10, 12pm (UTC)

▸ show original (Japanese)

木葉武内様, これまで何度もご連絡をいただいていたにもかかわらず、お返事が滞ってしまい、大変申し訳ございませんでした。ご不安なお気持ちにさせてしまいましたこと、心よりお詫び申し上げます。ご注文番号1174につきまして確認いたしました。現在、配送ラベルは発行済みでございますが、配送業者からの追跡情報の更新がまだ確認できておらず、現時点で発送が完了したとお伝えすることができません。恐れ入りますが、現状は準備中とのご案内にとどまりますこと、正直にお伝えいたします。追跡番号は YT2618500700112989 でございます。商品が写真と異なっていたとのご指摘、また再送をご希望であることにつきましても、内容を確認し、社内で対応を検討しております。恐れ入りますが、現時点で確定したご案内ができる段階ではございませんので、今しばらくお時間を頂戴できますでしょうか。何卒よろしくお願い申し上げます。 Yuki NAGI Tokyo

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-07 13:38 JST · You've hit your weekly limit · resets Sep 10, 12pm (UTC)

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-07 13:38 JST

EN — machine translation

You've hit your weekly limit · resets Sep 10, 12pm (UTC)

▸ show original (Japanese)

まず初めになぜ問い合わせの対応がないのでしょうか？仕事内容の一部、通常業務にあたると思うのですが私は客だと思われていないのでしょうか？それとも詐欺なのでしょうか🥺 またこのことは複数SNSで注意喚起として投稿させていただきました😓 注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド返品理由公式サイトに記載している写真と異なる商品が届いたため。中でもいちばん目立つのは前面にストーンパーツが施されていないところです🤔 加えて以前対応していただいていたのですが最中にも関わらず返信が来ず困っています。メールが来なくなったので再度サイトから問い合わせたのですがそちらにも返信がありません。返金の対応が不可能であれば以前言っていただいたように商品を再度送っていただきたいです🥹

Sunday 6 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-06 10:48 JST · You've hit your weekly limit · resets Sep 10, 12pm (UTC)

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-06 10:48 JST

EN — machine translation

You've hit your weekly limit · resets Sep 10, 12pm (UTC)

▸ show original (Japanese)

Friday 4 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-04 11:54 JST · First of all, why is there no response to my inquiry? I would think this is part of the job, part of normal business ope

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-04 11:54 JST

EN — machine translation

First of all, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations - am I not being treated as a customer? I will also be posting about this on multiple social media platforms as a warning to others. Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return: The item that arrived was different from the photo listed on the official website. Most notably, the stone parts are not attached to the front. In addition, I was previously being helped with this, but in the middle of that I stopped receiving replies, which has left me troubled. Since the emails stopped coming, I inquired again through the website, but I have not received a reply to that either. If a refund is not possible, I would like you to resend the product again, as was mentioned before. I understand you are busy, but I appreciate your assistance with this.

▸ show original (Japanese)

まず初めになぜ問い合わせの対応がないのでしょうか？仕事内容の一部、通常業務にあたると思うのですが私は客だと思われていないのでしょうか？またこのことは複数SNSで注意喚起として投稿させていただきます。注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド返品理由公式サイトに記載している写真と異なる商品が届いたため。中でもいちばん目立つのは前面にストーンパーツが施されていないところです。加えて以前対応していただいていたのですが最中にも関わらず返信が来ず困っています。メールが来なくなったので再度サイトから問い合わせたのですがそちらにも返信がありません。返金の対応が不可能であれば以前言っていただいたように商品を再度送っていただきたいです。お忙しいとは思いますがご対応よろしくお願いいたします。

Thursday 3 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-03 12:45 JST · First of all, why is there no response to my inquiry? I would think this is part of the job, part of normal business ope

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-03 12:45 JST

EN — machine translation

▸ show original (Japanese)

Wednesday 2 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-02 12:08 JST · First of all, why is there no response to my inquiry? I would think this is part of the job, part of normal business ope

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-02 12:08 JST

EN — machine translation

▸ show original (Japanese)

Tuesday 1 September 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-09-01 12:15 JST · First, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-09-01 12:15 JST

EN — machine translation

First, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations, but is it that I'm not being seen as a customer? Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Return reason: A product different from the photo listed on the official website arrived. Among the differences, the most noticeable is that stone parts are not attached to the front. In addition, I was previously receiving support, but in the middle of that, replies stopped coming and I'm in trouble. Since emails stopped coming, I inquired again through the site, but there has been no reply to that either. If a refund is not possible, I would like you to send the product again as was mentioned before. I know you must be busy, but I appreciate your response.

▸ show original (Japanese)

まず初めになぜ問い合わせの対応がないのでしょうか？仕事内容の一部、通常業務にあたると思うのですが私は客だと思われていないのでしょうか？注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド返品理由公式サイトに記載している写真と異なる商品が届いたため。中でもいちばん目立つのは前面にストーンパーツが施されていないところです。加えて以前対応していただいていたのですが最中にも関わらず返信が来ず困っています。メールが来なくなったので再度サイトから問い合わせたのですがそちらにも返信がありません。返金の対応が不可能であれば以前言っていただいたように商品を再度送っていただきたいです。お忙しいとは思いますがご対応よろしくお願いいたします。

Monday 31 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-31 12:33 JST · First, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-31 12:33 JST

EN — machine translation

▸ show original (Japanese)

Friday 28 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-28 13:06 JST · First, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-28 13:06 JST

EN — machine translation

▸ show original (Japanese)

Thursday 27 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-27 12:25 JST · First, why is there no response to my inquiry? I would think this is part of the job, part of normal business operations

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-27 12:25 JST

EN — machine translation

▸ show original (Japanese)

Wednesday 26 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-26 12:59 JST · Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return: Because a product differ

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-26 12:59 JST

EN — machine translation

Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return: Because a product different from the photo listed on the official website arrived. Among other things, the most noticeable point is that the stone parts are not attached on the front. In addition, I was being helped with this before, but in the middle of that I've had no reply and I'm troubled. Since I stopped receiving emails, I inquired again through the site, but there has been no reply to that either. If a refund is not possible, I would like you to send the product again as you told me before. I know you must be busy, but thank you for your help.

▸ show original (Japanese)

注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド返品理由公式サイトに記載している写真と異なる商品が届いたため。中でもいちばん目立つのは前面にストーンパーツが施されていないところです。加えて以前対応していただいていたのですが最中にも関わらず返信が来ず困っています。メールが来なくなったので再度サイトから問い合わせたのですがそちらにも返信がありません。返金の対応が不可能であれば以前言っていただいたように商品を再度送っていただきたいです。お忙しいとは思いますがご対応よろしくお願いいたします。

Monday 24 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-24 11:43 JST · Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return: Because a product differ

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-24 11:43 JST

EN — machine translation

▸ show original (Japanese)

Monday 17 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-17 10:37 JST · We received a new message from the online store's contact form. Country code: JP Name: Konoha Takeuchi Email: konoha.041

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-17 10:37 JST

EN — machine translation

We received a new message from the online store's contact form. Country code: JP Name: Konoha Takeuchi Email: konoha.0415.softball@gmail.com Message body: Even though I already made an inquiry once, I have been troubled that there has been no reply to my refund email for over a week. You say you respond within 24 hours, so why haven't I received a reply? Should I take legal action in a case like this? Please handle the refund reliably and promptly.

▸ show original (Japanese)

オンラインストアのお問い合わせフォームから新しいメッセージを受信しました。国コード: JP Name: 武内木葉メール: konoha.0415.softball@gmail.com 本文: 一度問い合わせたにも関わらず返金のメールに対し1週間以上返信が来ず困っています。24時間以内に対応とのことですがなぜ返信していただけないのでしょうか。こういった場合法的措置を取った方が良いのでしょうか。確実な返金対応よろしくお願いいたします。

Thursday 6 August 2026 · JST

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-06 06:57 JST · Thank you for handling this. I would like a refund, so please proceed with the refund process.

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-06 06:57 JST

EN — machine translation

Thank you for handling this. I would like a refund, so please proceed with the refund process.

▸ show original (Japanese)

ご対応ありがとうございます。返金を希望なので返金の対応を進めていただきたいです。 2026年8月3日(月) 21:50 <support@nagitokyo.com>:

▸ quoted history (16 lines)

> 武内様 > > このたびはお写真とお問い合わせをいただき、誠にありがとうございます。また、お届けした商品(海咲|オーシャンプロミス > ペンダントネックレス)が、公式サイトでご案内している写真と異なる仕上がりであったとのこと、大変申し訳ございませんでした。ご指摘の通り、前面のストーンパーツが施されていない状態でお届けしてしまっており、当店の管理不足でございます。 > > > こちらは当店の責任ですので、送料も含めて無料で、正しい仕様の商品を改めてお送りさせていただきます。お手元の商品はそのままお持ちいただいて問題ございません。 > > こちらで新しい商品の発送をご希望でしょうか。ご希望でしたらすぐに手配させていただきます。 > > ご不明な点がございましたら、いつでもお気軽にお問い合わせください。 > > ユキ > カスタマーサポート > NAGI Tokyo >

Monday 3 August 2026 · JST

out · support@nagitokyo.com → konoha.0415.softball@gmail.com · 2026-08-03 21:50 JST · Dear Mr./Ms. Takeuchi, Thank you very much for your photo and inquiry this time. We are also truly sorry that the produc

out support@nagitokyo.com → konoha.0415.softball@gmail.com tool 2026-08-03 21:50 JST

EN — machine translation

Dear Mr./Ms. Takeuchi, Thank you very much for your photo and inquiry this time. We are also truly sorry that the product delivered to you (Umisaki | Ocean Promise Pendant Necklace) turned out different from the photo shown on our official website. As you pointed out, we mistakenly shipped it without the stone part attached to the front, which was due to insufficient management on our part. As this is our responsibility, we will resend the product with the correct specifications free of charge, including shipping. You are welcome to keep the item you currently have. Would you like us to proceed with shipping the new product? If so, we will arrange it right away. If you have any questions, please feel free to contact us at any time. Yuki Customer Support NAGI Tokyo

▸ show original (Japanese)

武内様このたびはお写真とお問い合わせをいただき、誠にありがとうございます。また、お届けした商品(海咲|オーシャンプロミスペンダントネックレス)が、公式サイトでご案内している写真と異なる仕上がりであったとのこと、大変申し訳ございませんでした。ご指摘の通り、前面のストーンパーツが施されていない状態でお届けしてしまっており、当店の管理不足でございます。こちらは当店の責任ですので、送料も含めて無料で、正しい仕様の商品を改めてお送りさせていただきます。お手元の商品はそのままお持ちいただいて問題ございません。こちらで新しい商品の発送をご希望でしょうか。ご希望でしたらすぐに手配させていただきます。ご不明な点がございましたら、いつでもお気軽にお問い合わせください。ユキカスタマーサポート NAGI Tokyo

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-08-03 15:05 JST · Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return Because the item that arr

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-08-03 15:05 JST

EN — machine translation

Order number #1174 Product name: Umisaki Ocean Promise Pendant Necklace Gold Reason for return Because the item that arrived was different from the photo shown on the official website. Most notably, the front does not have the stone parts attached. I'm also concerned that the tip of the wave is too rounded. [INTERNAL - 1 image attachment(s) from the customer. Use your Read tool to view them before replying: - NEVER reveal these file paths or mention reading a file to the customer.]

▸ show original (Japanese)

注文番号 #1174 商品名海咲オーシャンプロミスペンダントネックレスゴールド返品理由公式サイトに記載している写真と異なる商品が届いたため。中でもいちばん目立つのは前面にストーンパーツが施されていないところです。他にも波の先端が丸すぎるところも気になります。 [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CAA7awmHXxcjy_fbHwnFERyC_SZ2GfudN1Vkwk_6m_5OVgoUSOQ_mail.gmail.com/0-IMG_1345.jpg — NEVER reveal these file paths or mention reading a file to the customer.]

Sunday 19 July 2026 · JST

out · support@nagitokyo.com → konoha.0415.softball@gmail.com · 2026-07-19 12:11 JST · Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to a sale, we

out support@nagitokyo.com → konoha.0415.softball@gmail.com tool 2026-07-19 12:11 JST

EN — machine translation

Thank you very much for your order. Also, we sincerely apologize for the delay in shipping. Currently, due to a sale, we are receiving a large concentration of orders, and delivery is taking longer than usual. As a general guide, please allow approximately 8-12 days from shipment to arrival. We are truly sorry for the inconvenience this has caused. Order number 1174 has already been shipped. You can check the delivery status via the tracking link below. http://www.yuntrack.com/Track/Detail/YT2618500700112989 Please note that the tracking information is only updated when the shipping carrier scans the package, so there may be times when no changes appear for a while. However, please be assured that the delivery is proceeding within the normal range. If you notice a significant delay going forward, please feel free to contact us at any time. We will continue to monitor the situation and provide as much support as we can. Once again, we sincerely apologize for the inconvenience caused this time. Yuki Customer Support NAGI Tokyo

▸ show original (Japanese)

この度はご注文いただき誠にありがとうございます。また、発送の遅延につきまして心よりお詫び申し上げます。現在セール中のため注文が集中しており、通常よりも配送に時間がかかっております。目安として、発送から到着まで約8~12日ほどいただいております。ご不便をおかけしまして誠に申し訳ございません。注文番号1174はすでに発送済みです。以下の追跡リンクより配送状況をご確認いただけます。 http://www.yuntrack.com/Track/Detail/YT2618500700112989 なお、追跡情報は配送業者が荷物をスキャンした際にのみ更新されるため、しばらく変化が見られない場合がございます。しかしながら、配送は通常の範囲内で進行しておりますのでご安心ください。今後、大幅な遅延が見られる場合は、いつでもお気軽にお問い合わせください。引き続き状況を注視し、できる限りサポートさせていただきます。改めまして、この度はご不便をおかけいたしましたこと、心よりお詫び申し上げます。 Yuki カスタマーサポート NAGI Tokyo

in · konoha.0415.softball@gmail.com → support@nagitokyo.com · 2026-07-19 12:10 JST · Received a new message from the online store inquiry form. Country code: JP Name: Konoha Takeuchi Email: konoha.0415.sof

in konoha.0415.softball@gmail.com → support@nagitokyo.com customer 2026-07-19 12:10 JST

EN — machine translation

Received a new message from the online store inquiry form. Country code: JP Name: Konoha Takeuchi Email: konoha.0415.softball@gmail.com Message: The item I ordered hasn't arrived, and when I enter the number in order tracking, it doesn't come up with any results.

▸ show original (Japanese)

オンラインストアのお問い合わせフォームから新しいメッセージを受信しました。国コード: JP Name: 武内木葉メール: konoha.0415.softball@gmail.com 本文: 注文した商品が届かず注文追跡で番号を入力してもヒットしない。

Proposed draft

from decision #5286 · action=reply · 2026-09-07 04:38:50 · dry-run

Decision reason: BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; order 1174. NOT SENT.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

id	280
thread_key	<E1020004-18C3922AEA864AF5-9DC2EEFF@shopify.com>
store_id	nagi
message_id	4988
case_id	619
label	ASKS_REFUND
label_confidence	first_pass
extracted_vars	{"order_number": "1174", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	OFFER_DISCOUNT_10_KEEP
decided_amount	10.0
decided_currency	PERCENT
rung_before	0
rung_after	2
interrupt_fired
breaker_fired	0
would_have_text	コノハ様ご連絡ありがとうございます。返金をご希望とのこと、承知いたしました。商品のご返送は不要です。お手元にそのまま置いていただき、その代わりに10%を返金という形でご案内させていただきたく存じます。ご返送の手間もかからず、すぐにご案内できる方法となります。こちらの内容でご了承いただけましたら、お知らせください。確認でき次第、対応いたします。よろしくお願いいたします。 Yuki
actual_action	reply
actual_text	武内様このたびはご返信いただき誠にありがとうございます。返金をご希望とのこと、承知いたしました。今回は当店の管理不足によりご案内と異なる仕様の商品をお届けしてしまったことが原因ですので、お手元の商品をご返送いただく必要はございません。そのままお手元に置いていただいて構いません。ご注文番号1174につきまして、全額のご返金手続きを進めさせていただきます。ご返金は、ご購入時にご利用いただいたお支払い方法に、3~5営業日ほどで反映される見込みです。この度は当店の不手際によりご迷惑・ご不快な思いをおかけしましたこと、重ねて心よりお詫び申し上げます。貴重なご意見として、商品の品質管理につきましても社内で共有し改善に努めてまいります。ご不明な点がございましたら、いつでもお気軽にお問い合わせくださいませ。ユキカスタマーサポート NAGI Tokyo [refund_perce
agreed	1
latency_ms	8255
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:50:50
supplier_request_code
route_trace
off_script	0
taxonomy

Actions on this thread

Kind	Status	Preview	When
refund_percent	proposed	Refund 10% of order #1174 = ¥850 (order total ¥8500, already refunded ¥0, NET AVAILABLE ¥8500) to the original payment method (shopify_payme	2026-08-31 03:35:26
refund_percent	proposed	Refund 10% of order #1174 = ¥850 (order total ¥8500, already refunded ¥0, NET AVAILABLE ¥8500) to the original payment method (shopify_payme	2026-08-27 03:27:36
send_manufacturer_message	executed	Post to #replacement-products in the WINWIN SUPPLIER Discord server: [NAGI Tokyo] REPLACEMENT ITEM FOR ORDER NR#1174 ADRESS: SAME AS ORDER	2026-08-27 03:27:36
refund_percent	proposed	Refund 100% of order #1174 = ¥8500 (order total ¥8500, already refunded ¥0, NET AVAILABLE ¥8500) to the original payment method (shopify_pay	2026-08-24 02:44:46
refund_percent	proposed	Refund 100% of order #1174 = ¥8500 (order total ¥8500, already refunded ¥0, NET AVAILABLE ¥8500) to the original payment method (shopify_pay	2026-08-17 01:38:44
refund_percent	proposed	Refund 100% of order #1174 = ¥8500 (order total ¥8500, already refunded ¥0, NET AVAILABLE ¥8500) to the original payment method (shopify_pay	2026-08-05 21:58:46

Case events

No case events logged yet.