cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

132 case(s) for Cecily York · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

132 of 132 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2763Cecily York—abdulfataiabdulquayum3@gmail.com👇👇👇👇👇notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 15:46:50
#2182Cecily York1015morrisclare779@gmail.comOrder no #1015notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 20:22:00
#2732Cecily York—jobemmanuel.midasfluxx@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 01:24:15
#2674Cecily York—ecomlizzy87@gmail.comPartnership opportunities for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 14:48:14
#2653Cecily York—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:51:28
#2629Cecily York—emjayconsultt87@gmail.comPartnership opportunity for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 15:31:38
#2556Cecily York—opemighty0008@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-03 04:51:58
#2537Cecily York—beloveddaug5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-01 01:50:40
#2597Cecily York—sodangialiyu336@gmail.comMessagenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 21:46:15
#2578Cecily York—mailer@shopify.comVerify your email addressnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-10-06 13:28:48
#2580Cecily York—support@simprosys.comWelcome to Simprosys! Get your products live on Google, Micrnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-06 15:50:18
#2565Cecily York—snoutsnpaws.sofa@gmail.comQuestion about your online storenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 02:57:06
#2563Cecily York—shopify.techconsultationdesk@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-04 18:40:27
#1821Cecily York1060sama1@btinternet.comOrder #1060notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:47
#2532Cecily York—adesales42@gmail.comWork Cecily York 📛❌notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:25:35
#2524Cecily York—soburdigital2@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 19:12:28
#1801Cecily York1052dianenewell52@gmail.comDashound jumpernotification never addressed to a store support inboximportedWRONG_ITEM0no SLA set2026-09-04 01:49:42
#2519Cecily York—talissa.ford@gmail.comreturn addressnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 13:21:41
#2516Cecily York—evelynabayomi87@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 07:12:00
#2513Cecily York—faithhope4002@gmail.comOrder inquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 23:50:15
#2511Cecily York—creativefemi@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 15:07:15
#2508Cecily York—ibrahimexpert946@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 13:26:50
#1804Cecily York1038srkosiec@googlemail.comOrder 1038notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:49:43
#2498Cecily York—yusuphayomide065@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 20:16:40
#2496Cecily York—flourishconsult37@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 16:39:28
#2488Cecily York—novasales52@gmail.com👋notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 12:00:24
#2485Cecily York—ayodejishopifyexpertpro7@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 02:08:18
#2482Cecily York—shigabalawrence0@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 20:49:01
#2478Cecily York—josephisaacgrowth001@gmail.comOne quick question Cecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 15:39:39
#2475Cecily York—dorcasadebayo.net@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 12:16:31
#2466Cecily York—taiwoadeniji8440@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 01:13:35
#2464Cecily York—adisajohn081@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 00:07:50
#2248Cecily York—henryewesor26@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 12:44:39
#2224Cecily York1057soowhiteley@gmail.comReturn #1057notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:11
#2451Cecily York—taofikecom1051@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 01:08:32
#2437Cecily York—designacademy201@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 04:54:16
#2428Cecily York—teenohtalks@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 15:48:48
#2413Cecily York—emmanuel.by.sparseagency@gmail.comAn idea worth exploringnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:52:21
#2406Cecily York—essahmahmed1@gmail.comIhr Geschäftnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 03:49:40
#2388Cecily York—rty842891@gmail.comMerchant Trust review: Verify stock and submit your appealnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 20:47:32
#2385Cecily York—aladabby19@gmail.comQuick question?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:44:59
#2382Cecily York—maruffecomspecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 15:29:44
#2377Cecily York—emmanuelecomexpert1@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 09:43:25
#2375Cecily York—renewscale3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:18:14
#2361Cecily York—davidstudio445@gmail.comQuick question before making purchasenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 21:54:08
#2345Cecily York—mail.charleswalterbookpublicist@gmail.comHi Cecily-york,notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:34:49
#2342Cecily York—beverly_moses@yahoo.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 04:13:41
#2332Cecily York—godwinconsult2@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 12:03:15
#2321Cecily York—thelittleslemonscompany@gmail.comRE;notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 16:36:45
#2303Cecily York—carlasfashion540@gmail.comCecily-york do you sell to LA and will tracking be provided notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 10:22:04
#2279Cecily York—networkvincent4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:10:20
#1790Cecily York—partners@buddify.appMost Shopify stores lose buyers right before checkoutnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1789Cecily York—fizzyfromshopify@gmail.comI wish you a productive Saturdaynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#2255Cecily York—theophilussolution28@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 14:14:42
#2254Cecily York—akoredebaba6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 13:49:14
#2180Cecily York—gladysdigital628@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 19:03:24
#2172Cecily York—expertishow.shopifyweb@gmail.comBonjour Cecily York Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 09:27:28
#2171Cecily York—oluwasegunemmanuel200@gmail.comYou’re losing sales here (quick note)notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:50:32
#2157Cecily York—salesgrowth120@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 13:38:07
#2139Cecily York—fatmandev8@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:41:01
#2138Cecily York—huboptivance@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:23:18
#2136Cecily York—onizeconsult4@gmail.comNew Message for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 17:22:56
#2132Cecily York—theehbeeigitalsdevteam@gmail.comSeptember Support Initiative to strengthen Cecily-york aheadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 14:09:22
#2122Cecily York—agentridwan717@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 09:23:48
#1767Cecily York—nurenipro0025@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1775Cecily York—therondigital214@gmail.comQuick question about supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1776Cecily York—badoskibright090@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1797Cecily York—sagepartners.mike@gmail.comPropositionnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1802Cecily York—moseshub685@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1809Cecily York—mubbyconsultancy3@gmail.comWhat's the rate from Chinese to Francenotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1811Cecily York—isholaconsult6540@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1794Cecily York1089ed.thomson@hotmail.co.ukDelivery datenotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:40
#1812Cecily York—niyiweb01@gmail.com98.6% worth Cecily-york attention🏝️notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#2101Cecily York—vividrose661@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 15:14:09
#2112Cecily York—olomigbonaexpert4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:31:34
#2110Cecily York—ibrahimexpert88@gmail.comA Complimentary Review of Your Shopify Storenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:03:22
#2103Cecily York—zettlerdigital.mx@gmail.comCecily-york Give me 5 days to bring you customersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 17:36:17
#2100Cecily York—ecomevolution895@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 13:51:13
#2079Cecily York—solomonexpert44@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 14:37:58
#2073Cecily York—fleur@clickgetbarter.comJullie blouses in Q4notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:34:08
#1822Cecily York—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1823Cecily York—kiontesla3@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1818Cecily York—boostpoint.commerceforesight@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:46
#1817Cecily York—kakaminshi69@gmail.comHello 👋notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1760Cecily York—umarwebsolution@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1820Cecily York—topedgesupportresponse@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1819Cecily York—mythrayflex801@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1814Cecily York—maxiteams100@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1815Cecily York—amirahbadmus15@gmail.comHejnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1816Cecily York—ecomevolution125@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1813Cecily York—arianahayes.cts@gmail.comAbout Your Cecily-york.comnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1810Cecily York—teslimmalik44@gmail.comHi supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:44
#1808Cecily York—jm9104331@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1805Cecily York—dignitasconsults69@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1807Cecily York—kkwap99@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1806Cecily York—skynetshopifystoremanager07@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1803Cecily York—notify-noreply@google.comBezwaar ontvangennotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1799Cecily York—divine.expert.pro03@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1798Cecily York—hardekunleothman9@gmail.comHellonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1800Cecily York—iyanutech69@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1796Cecily York—sheutosho04@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:41
#1791Cecily York—toheebolukotun.a@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1786Cecily York—moguldeveloper925@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1795Cecily York—marvellous.shopify.team@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1793Cecily York—saheedhamzat55@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1792Cecily York—nugrohokat@gmail.comRemote Work Opportunity Inquirynotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:40
#1785Cecily York—sulfixpert2@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1784Cecily York—stevvorevolution05@gmail.com3 Checkout Issues I Found on supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1788Cecily York—toyindigital990@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1787Cecily York—ecomyemi535@gmail.comIs this Cecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1783Cecily York—mubexconsultant2@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1782Cecily York—alakamuhd.shoplify@gmail.comCecily-york, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1781Cecily York—zadelexpert39@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1778Cecily York—kolatech078@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1779Cecily York—plentysales019@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1780Cecily York—aonadiran84@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1764Cecily York—info.jerrybrian1@gmail.comIt's Tuesday offernotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1777Cecily York—labakesales@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1773Cecily York—danielagency02@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1774Cecily York—ahmoddigital12@gmail.comCecily Yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1769Cecily York—temugiftconsultant@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1772Cecily York—fatiuexpert3@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1771Cecily York—architectbamideletimothy13@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1768Cecily York—admin.richardmark@gmail.comQuick question cecily-york.comnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1770Cecily York—kamilheritage801@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1761Cecily York—helloabigail8@gmail.comHeey, Icame across your store and wanted to ask a quick quesnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1765Cecily York—fizzyexpert04@gmail.comIt's Tuesday Offer What a great day to start withnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:35
#1766Cecily York—mubratech0048@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:35
#1762Cecily York—jummysaless70@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1759Cecily York—mightykion1@gmail.comNonnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1763Cecily York—hubdynamic97@gmail.comBONJOURnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1758Cecily York—wasbel23w@gmail.comciao Cecily Yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:33

← back to queue

Case #1801 — Cecily York

dianenewell52@gmail.com · order 1052 · state imported · label WRONG_ITEM · rung 0

Facts
Dashound jumper
open
not set
2026-09-04 01:49:42
—
2026-09-04 10:42:09

Full thread — newest first

Wednesday 30 September 2026 · EDT
out support@cecily-york.com → dianenewell52@gmail.com human_intool 2026-09-30 04:35 EDT
Hi Diane, Thank you for getting back to us and for accepting the resolution. We sincerely apologise again for the disappointment and frustration you have experienced with your order. We have now proceeded with the agreed resolution, and we can confirm that your 30% cashback has been credited to your original payment method. Please allow 3–5 working days for the cashback to appear in your account, depending on your bank or payment provider. We have also credited the 30% store credit to your account. This credit can be used toward a future purchase if you decide to order another item from us. We completely understand that, after this experience, you may not feel comfortable purchasing from us again. We still wanted to honour the store credit as an additional gesture of goodwill and apology for the inconvenience you have experienced. Diane, we are genuinely sorry that the product did not meet your expectations, especially as it was purchased as a gift for your granddaughter. We sincerely regret that this experience has left you disappointed, and we truly appreciate your patience while we worked through your concerns. Thank you again for giving us the opportunity to resolve this. Warm regards, Anna Customer Care Team Cecily York
Monday 28 September 2026 · EDT
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-28 05:45 EDT
I accept your offer. I doubt I will buy from you again.
▸ quoted history (37 lines)
On Mon, 28 Sep 2026 at 07:24, <support@cecily-york.com> wrote: > Hi Diane, > > Thank you for clarifying, and I’m genuinely sorry for the misunderstanding > in our previous message. We completely understand now that the item has not > been used and was only opened so you could take the photos for us. We > sincerely apologise for making that assumption. > > We also completely understand your concern, especially as the item was > purchased as a gift for your granddaughter. We’re very sorry that the > product has not met the quality and expectations you had when you placed > the order. > > After reviewing your case again, unfortunately, we are still unable to > provide the full refund you have requested. What we can offer at this stage > is 30% cashback to your original payment method as a goodwill resolution > for the issue you have experienced. > > As a further sincere apology, we would also like to offer you 30% store > credit toward a future purchase with us. We understand that you may not > wish to purchase from us again after this experience, but we would still > like to extend this as a gesture of goodwill. > > We are genuinely sorry, Diane, for the disappointment and frustration this > has caused you and for the concerns you have regarding the product and our > supplier. We understand that this is not the resolution you were hoping > for, but we want to be transparent about what we can offer. > > If you are willing to accept the 30% cashback and 30% store credit, kindly > confirm with us and we will proceed accordingly. > > Warm regards, > Anna > Customer Care Team > Cecily York >
out support@cecily-york.com → dianenewell52@gmail.com human_intool 2026-09-28 02:24 EDT
Hi Diane, Thank you for clarifying, and I’m genuinely sorry for the misunderstanding in our previous message. We completely understand now that the item has not been used and was only opened so you could take the photos for us. We sincerely apologise for making that assumption. We also completely understand your concern, especially as the item was purchased as a gift for your granddaughter. We’re very sorry that the product has not met the quality and expectations you had when you placed the order. After reviewing your case again, unfortunately, we are still unable to provide the full refund you have requested. What we can offer at this stage is 30% cashback to your original payment method as a goodwill resolution for the issue you have experienced. As a further sincere apology, we would also like to offer you 30% store credit toward a future purchase with us. We understand that you may not wish to purchase from us again after this experience, but we would still like to extend this as a gesture of goodwill. We are genuinely sorry, Diane, for the disappointment and frustration this has caused you and for the concerns you have regarding the product and our supplier. We understand that this is not the resolution you were hoping for, but we want to be transparent about what we can offer. If you are willing to accept the 30% cashback and 30% store credit, kindly confirm with us and we will proceed accordingly. Warm regards, Anna Customer Care Team Cecily York
Saturday 26 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-26 03:48 EDT · Not used. It is a gift for my Granddaughter. Only opened to send you a photo. I have all the packaging. Does not bode we
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-26 03:48 EDT
Not used. It is a gift for my Granddaughter. Only opened to send you a photo. I have all the packaging. Does not bode well for your cheating supplier. I would seriously consider their integrity.
▸ quoted history (34 lines)
On Sat, 26 Sep 2026 at 08:43, <support@cecily-york.com> wrote: > Hi Diane, > > Thank you for getting back to us. We’re truly sorry that the product did > not meet your expectations and that you feel let down by your experience > with us. We completely understand why you are asking for a full refund, > especially as you placed the order in good faith. > > We will make sure to raise your concerns directly with our supplier so > they can review the product and the issues you have experienced. We > sincerely apologise that the item did not meet the standard you expected. > > However, we’re sorry that we’re unable to provide a full refund directly > at this stage. The payment for the order has already been made and settled > with our supplier, and we also understand that the item has already been > used. Because of this, we are unable to reverse the full payment from our > side. > > We have spoken with our team again to see what we can offer as a further > apology. As a goodwill gesture, we can offer you 30% cashback to your > original payment method as well as 30% store credit for a future purchase. > > We genuinely understand that this may not be the resolution you were > hoping for, and we’re very sorry that we have not been able to meet your > expectations. We hope these gestures can at least acknowledge the > frustration and disappointment you have experienced while we continue to > raise your concerns with our supplier. > > Warm regards, > Anna > Customer Care Team > Cecily York >
out · support@cecily-york.com → dianenewell52@gmail.com · 2026-09-26 03:43 EDT · Hi Diane, Thank you for getting back to us. We’re truly sorry that the product did not meet your expectations and that y
out support@cecily-york.com → dianenewell52@gmail.com human_intool 2026-09-26 03:43 EDT
Hi Diane, Thank you for getting back to us. We’re truly sorry that the product did not meet your expectations and that you feel let down by your experience with us. We completely understand why you are asking for a full refund, especially as you placed the order in good faith. We will make sure to raise your concerns directly with our supplier so they can review the product and the issues you have experienced. We sincerely apologise that the item did not meet the standard you expected. However, we’re sorry that we’re unable to provide a full refund directly at this stage. The payment for the order has already been made and settled with our supplier, and we also understand that the item has already been used. Because of this, we are unable to reverse the full payment from our side. We have spoken with our team again to see what we can offer as a further apology. As a goodwill gesture, we can offer you 30% cashback to your original payment method as well as 30% store credit for a future purchase. We genuinely understand that this may not be the resolution you were hoping for, and we’re very sorry that we have not been able to meet your expectations. We hope these gestures can at least acknowledge the frustration and disappointment you have experienced while we continue to raise your concerns with our supplier. Warm regards, Anna Customer Care Team Cecily York
Wednesday 23 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-23 03:22 EDT · I am not happy with this response. I paid in good faith. Your company supplier conned me. You should refund full amount
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-23 03:22 EDT
I am not happy with this response. I paid in good faith. Your company supplier conned me. You should refund full amount and stand the cost of return. Perhaps trading standards would be interested?
▸ quoted history (25 lines)
On Wed, 23 Sep 2026 at 03:46, <support@cecily-york.com> wrote: > Hi Diane, > > I’m really sorry for the inconvenience and for the confusion with your > return. I completely understand how frustrating this has been, and I > sincerely apologise that we didn’t make the process clearer from the start. > > A return is possible, but the £19.95 return shipping cost would need to be > paid by you. As the items would be sent to our overseas supplier, the > return can also take around 3-4 weeks, and the refund would only be > processed after the items are received and inspected. > > To save you the cost and hassle, we can instead offer you 30% cashback, > which will be returned to your original payment method within 3-5 business > days, while you can keep the items and avoid the return process altogether. > > We’re truly sorry for the inconvenience, and we hope this option makes > things easier for you. > > Warm regards, > Anna > Customer Care Team > Cecily York >
Tuesday 22 September 2026 · EDT
out · support@cecily-york.com → dianenewell52@gmail.com · 2026-09-22 22:46 EDT · Hi Diane, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how fru
out support@cecily-york.com → dianenewell52@gmail.com human_intool 2026-09-22 22:46 EDT
Hi Diane, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start. A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3–4 weeks, and the refund would only be processed after the items are received and inspected. To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3–5 business days, while you can keep the items and avoid the return process altogether. We’re truly sorry for the inconvenience, and we hope this option makes things easier for you. Warm regards, Anna Customer Care Team Cecily York
Wednesday 16 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-16 02:20 EDT · Here you go.
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-16 02:20 EDT
Here you go.
▸ quoted history (22 lines)
On Wed, 16 Sep 2026 at 04:28, <support@cecily-york.com> wrote: > Hi Diane, > > Thank you for getting back to us, and I’m sorry to hear that the item you > received is different from what you expected. I completely understand your > concern. > > To help us confirm the issue and check this with our supplier, could you > please send us a clear photo of the item you received? This will allow us > to review the product and compare it with the item from your order. > > Once we receive the photo, we’ll be able to look into this further and > advise you on the next steps. > > Warm regards, > Anna > Customer Care Team > Marlow London > [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CABAZg4T-d_Kp2SOYtqE5svCN8t0T8i8aziR7ymtD3OcnCNbizQ_mail.gmail.com/0-IMG_0628.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
Tuesday 15 September 2026 · EDT
out · support@cecily-york.com → dianenewell52@gmail.com · 2026-09-15 23:28 EDT · Hi Diane, Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you
out support@cecily-york.com → dianenewell52@gmail.com human_intool 2026-09-15 23:28 EDT
Hi Diane, Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you expected. I completely understand your concern. To help us confirm the issue and check this with our supplier, could you please send us a clear photo of the item you received? This will allow us to review the product and compare it with the item from your order. Once we receive the photo, we’ll be able to look into this further and advise you on the next steps. Warm regards, Anna Customer Care Team Marlow London
Sunday 13 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-13 14:56 EDT · Still no action. Do I need to take this further?
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-13 14:56 EDT
Still no action. Do I need to take this further?
▸ quoted history (26 lines)
On Mon, 7 Sep 2026 at 09:13, Diane Newell <dianenewell52@gmail.com> wrote: > The jumper is nylon and the dog is a printed picture. More like a > sweatshirt. Very poor substitute I am afraid. > > On Mon, 7 Sep 2026 at 09:00, <support@cecily-york.com> wrote: > >> Hi Diane, >> >> I'm sorry you've had to write in twice about this and didn't hear back >> sooner - that's not good enough, and I understand the frustration. >> >> On order 1052, I can confirm it is paid and being prepared. A shipping >> label has been created, tracking number YT2622900711462197, but we don't >> yet have any movement update from the carrier, so I can't tell you it has >> left us. >> >> I understand you're asking about a return because the item wasn't as >> expected. Could you tell me specifically how it differs from what was >> advertised, so I have the full picture of what you're describing? >> >> Warm regards, >> Customer Care Team >> Cecily York >> >
Monday 7 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-07 04:15 EDT · The jumper is nylon and the dog is a printed picture. More like a sweatshirt. Very poor substitute I am afraid.
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-07 04:15 EDT
The jumper is nylon and the dog is a printed picture. More like a sweatshirt. Very poor substitute I am afraid.
▸ quoted history (20 lines)
On Mon, 7 Sep 2026 at 09:00, <support@cecily-york.com> wrote: > Hi Diane, > > I'm sorry you've had to write in twice about this and didn't hear back > sooner - that's not good enough, and I understand the frustration. > > On order 1052, I can confirm it is paid and being prepared. A shipping > label has been created, tracking number YT2622900711462197, but we don't > yet have any movement update from the carrier, so I can't tell you it has > left us. > > I understand you're asking about a return because the item wasn't as > expected. Could you tell me specifically how it differs from what was > advertised, so I have the full picture of what you're describing? > > Warm regards, > Customer Care Team > Cecily York >
out · support@cecily-york.com → dianenewell52@gmail.com · 2026-09-07 04:00 EDT · Hi Diane, I'm sorry you've had to write in twice about this and didn't hear back sooner - that's not good enough, and I
out support@cecily-york.com → dianenewell52@gmail.com tool 2026-09-07 04:00 EDT
Hi Diane, I'm sorry you've had to write in twice about this and didn't hear back sooner - that's not good enough, and I understand the frustration. On order 1052, I can confirm it is paid and being prepared. A shipping label has been created, tracking number YT2622900711462197, but we don't yet have any movement update from the carrier, so I can't tell you it has left us. I understand you're asking about a return because the item wasn't as expected. Could you tell me specifically how it differs from what was advertised, so I have the full picture of what you're describing? Warm regards, Customer Care Team Cecily York
Thursday 3 September 2026 · EDT
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-03 21:49 EDT · Please respond with return details
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-03 21:49 EDT
Please respond with return details
▸ quoted history (5 lines)
On Tue, 25 Aug 2026 at 16:10, Diane Newell <dianenewell52@gmail.com> wrote: > Order number 1052. > Not as advertised. Return info please. >
in · dianenewell52@gmail.com → support@cecily-york.com · 2026-09-03 21:49 EDT · Order number 1052. Not as advertised. Return info please.
in dianenewell52@gmail.com → support@cecily-york.com customer 2026-09-03 21:49 EDT
Order number 1052. Not as advertised. Return info please.

Proposed draft

from decision #4879 · action=reply · 2026-09-04 01:51:05 · dry-run

Hi Diane, I'm sorry you've had to write in twice about this and didn't hear back sooner - that's not good enough, and I understand the frustration. On order 1052, I can confirm it is paid and being prepared. A shipping label has been created, tracking number YT2622900711462197, but we don't yet have any movement update from the carrier, so I can't tell you it has left us. I understand you're asking about a return because the item wasn't as expected. Could you tell me specifically how it differs from what was advertised, so I have the full picture of what you're describing? Warm regards, Customer Care Team Cecily York

Decision reason: REVIEW REQUIRED, Cecily York has never sent a customer email -- this would be the first. BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; order 1052. NOT SENT.

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