cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

132 case(s) for Cecily York · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

132 of 132 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2763Cecily York—abdulfataiabdulquayum3@gmail.com👇👇👇👇👇notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 15:46:50
#2182Cecily York1015morrisclare779@gmail.comOrder no #1015notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 20:22:00
#2732Cecily York—jobemmanuel.midasfluxx@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 01:24:15
#2674Cecily York—ecomlizzy87@gmail.comPartnership opportunities for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 14:48:14
#2653Cecily York—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:51:28
#2629Cecily York—emjayconsultt87@gmail.comPartnership opportunity for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 15:31:38
#2556Cecily York—opemighty0008@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-03 04:51:58
#2537Cecily York—beloveddaug5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-01 01:50:40
#2597Cecily York—sodangialiyu336@gmail.comMessagenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 21:46:15
#2578Cecily York—mailer@shopify.comVerify your email addressnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-10-06 13:28:48
#2580Cecily York—support@simprosys.comWelcome to Simprosys! Get your products live on Google, Micrnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-06 15:50:18
#2565Cecily York—snoutsnpaws.sofa@gmail.comQuestion about your online storenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 02:57:06
#2563Cecily York—shopify.techconsultationdesk@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-04 18:40:27
#1821Cecily York1060sama1@btinternet.comOrder #1060notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:47
#2532Cecily York—adesales42@gmail.comWork Cecily York 📛❌notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:25:35
#2524Cecily York—soburdigital2@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 19:12:28
#1801Cecily York1052dianenewell52@gmail.comDashound jumpernotification never addressed to a store support inboximportedWRONG_ITEM0no SLA set2026-09-04 01:49:42
#2519Cecily York—talissa.ford@gmail.comreturn addressnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 13:21:41
#2516Cecily York—evelynabayomi87@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 07:12:00
#2513Cecily York—faithhope4002@gmail.comOrder inquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 23:50:15
#2511Cecily York—creativefemi@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 15:07:15
#2508Cecily York—ibrahimexpert946@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 13:26:50
#1804Cecily York1038srkosiec@googlemail.comOrder 1038notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:49:43
#2498Cecily York—yusuphayomide065@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 20:16:40
#2496Cecily York—flourishconsult37@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 16:39:28
#2488Cecily York—novasales52@gmail.com👋notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 12:00:24
#2485Cecily York—ayodejishopifyexpertpro7@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 02:08:18
#2482Cecily York—shigabalawrence0@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 20:49:01
#2478Cecily York—josephisaacgrowth001@gmail.comOne quick question Cecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 15:39:39
#2475Cecily York—dorcasadebayo.net@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 12:16:31
#2466Cecily York—taiwoadeniji8440@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 01:13:35
#2464Cecily York—adisajohn081@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 00:07:50
#2248Cecily York—henryewesor26@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 12:44:39
#2224Cecily York1057soowhiteley@gmail.comReturn #1057notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:11
#2451Cecily York—taofikecom1051@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 01:08:32
#2437Cecily York—designacademy201@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 04:54:16
#2428Cecily York—teenohtalks@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 15:48:48
#2413Cecily York—emmanuel.by.sparseagency@gmail.comAn idea worth exploringnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:52:21
#2406Cecily York—essahmahmed1@gmail.comIhr Geschäftnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 03:49:40
#2388Cecily York—rty842891@gmail.comMerchant Trust review: Verify stock and submit your appealnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 20:47:32
#2385Cecily York—aladabby19@gmail.comQuick question?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:44:59
#2382Cecily York—maruffecomspecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 15:29:44
#2377Cecily York—emmanuelecomexpert1@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 09:43:25
#2375Cecily York—renewscale3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:18:14
#2361Cecily York—davidstudio445@gmail.comQuick question before making purchasenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 21:54:08
#2345Cecily York—mail.charleswalterbookpublicist@gmail.comHi Cecily-york,notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:34:49
#2342Cecily York—beverly_moses@yahoo.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 04:13:41
#2332Cecily York—godwinconsult2@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 12:03:15
#2321Cecily York—thelittleslemonscompany@gmail.comRE;notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 16:36:45
#2303Cecily York—carlasfashion540@gmail.comCecily-york do you sell to LA and will tracking be provided notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 10:22:04
#2279Cecily York—networkvincent4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:10:20
#1790Cecily York—partners@buddify.appMost Shopify stores lose buyers right before checkoutnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1789Cecily York—fizzyfromshopify@gmail.comI wish you a productive Saturdaynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#2255Cecily York—theophilussolution28@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 14:14:42
#2254Cecily York—akoredebaba6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 13:49:14
#2180Cecily York—gladysdigital628@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 19:03:24
#2172Cecily York—expertishow.shopifyweb@gmail.comBonjour Cecily York Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 09:27:28
#2171Cecily York—oluwasegunemmanuel200@gmail.comYou’re losing sales here (quick note)notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:50:32
#2157Cecily York—salesgrowth120@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 13:38:07
#2139Cecily York—fatmandev8@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:41:01
#2138Cecily York—huboptivance@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:23:18
#2136Cecily York—onizeconsult4@gmail.comNew Message for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 17:22:56
#2132Cecily York—theehbeeigitalsdevteam@gmail.comSeptember Support Initiative to strengthen Cecily-york aheadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 14:09:22
#2122Cecily York—agentridwan717@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 09:23:48
#1767Cecily York—nurenipro0025@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1775Cecily York—therondigital214@gmail.comQuick question about supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1776Cecily York—badoskibright090@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1797Cecily York—sagepartners.mike@gmail.comPropositionnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1802Cecily York—moseshub685@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1809Cecily York—mubbyconsultancy3@gmail.comWhat's the rate from Chinese to Francenotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1811Cecily York—isholaconsult6540@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1794Cecily York1089ed.thomson@hotmail.co.ukDelivery datenotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:40
#1812Cecily York—niyiweb01@gmail.com98.6% worth Cecily-york attention🏝️notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#2101Cecily York—vividrose661@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 15:14:09
#2112Cecily York—olomigbonaexpert4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:31:34
#2110Cecily York—ibrahimexpert88@gmail.comA Complimentary Review of Your Shopify Storenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:03:22
#2103Cecily York—zettlerdigital.mx@gmail.comCecily-york Give me 5 days to bring you customersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 17:36:17
#2100Cecily York—ecomevolution895@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 13:51:13
#2079Cecily York—solomonexpert44@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 14:37:58
#2073Cecily York—fleur@clickgetbarter.comJullie blouses in Q4notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:34:08
#1822Cecily York—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1823Cecily York—kiontesla3@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1818Cecily York—boostpoint.commerceforesight@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:46
#1817Cecily York—kakaminshi69@gmail.comHello 👋notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1760Cecily York—umarwebsolution@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1820Cecily York—topedgesupportresponse@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1819Cecily York—mythrayflex801@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1814Cecily York—maxiteams100@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1815Cecily York—amirahbadmus15@gmail.comHejnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1816Cecily York—ecomevolution125@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1813Cecily York—arianahayes.cts@gmail.comAbout Your Cecily-york.comnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1810Cecily York—teslimmalik44@gmail.comHi supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:44
#1808Cecily York—jm9104331@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1805Cecily York—dignitasconsults69@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1807Cecily York—kkwap99@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1806Cecily York—skynetshopifystoremanager07@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1803Cecily York—notify-noreply@google.comBezwaar ontvangennotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1799Cecily York—divine.expert.pro03@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1798Cecily York—hardekunleothman9@gmail.comHellonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1800Cecily York—iyanutech69@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1796Cecily York—sheutosho04@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:41
#1791Cecily York—toheebolukotun.a@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1786Cecily York—moguldeveloper925@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1795Cecily York—marvellous.shopify.team@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1793Cecily York—saheedhamzat55@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1792Cecily York—nugrohokat@gmail.comRemote Work Opportunity Inquirynotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:40
#1785Cecily York—sulfixpert2@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1784Cecily York—stevvorevolution05@gmail.com3 Checkout Issues I Found on supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1788Cecily York—toyindigital990@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1787Cecily York—ecomyemi535@gmail.comIs this Cecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1783Cecily York—mubexconsultant2@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1782Cecily York—alakamuhd.shoplify@gmail.comCecily-york, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1781Cecily York—zadelexpert39@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1778Cecily York—kolatech078@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1779Cecily York—plentysales019@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1780Cecily York—aonadiran84@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1764Cecily York—info.jerrybrian1@gmail.comIt's Tuesday offernotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1777Cecily York—labakesales@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1773Cecily York—danielagency02@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1774Cecily York—ahmoddigital12@gmail.comCecily Yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1769Cecily York—temugiftconsultant@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1772Cecily York—fatiuexpert3@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1771Cecily York—architectbamideletimothy13@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1768Cecily York—admin.richardmark@gmail.comQuick question cecily-york.comnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1770Cecily York—kamilheritage801@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1761Cecily York—helloabigail8@gmail.comHeey, Icame across your store and wanted to ask a quick quesnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1765Cecily York—fizzyexpert04@gmail.comIt's Tuesday Offer What a great day to start withnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:35
#1766Cecily York—mubratech0048@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:35
#1762Cecily York—jummysaless70@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1759Cecily York—mightykion1@gmail.comNonnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1763Cecily York—hubdynamic97@gmail.comBONJOURnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1758Cecily York—wasbel23w@gmail.comciao Cecily Yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:33

← back to queue

Case #2182 — Cecily York

morrisclare779@gmail.com · order 1015 · state imported · label none yet · rung 0

Facts
Order no #1015
open
not set
2026-09-09 20:22:00
—
2026-09-09 20:22:00

Full thread — newest first

Yesterday · Monday 12 October 2026 · EDT
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-10-12 22:34 EDT
Hi Morris, Thank you for getting back to us. We sincerely apologise for the inconvenience and frustration you have experienced, especially with the difficulty accessing the replacement link. We understand that you would now prefer a refund, and we're sorry that the replacement process has not gone as smoothly as expected. However, the replacement has already been issued, and unfortunately, this process is now irreversible, so we are unable to cancel it and issue a refund instead. We understand that this is not the outcome you were hoping for, and we truly apologise for the inconvenience. As mentioned previously, we would still like to help resolve the issue with the replacement link. If you could send us a screenshot showing where you are unable to select the United Kingdom or enter your address, we can review the problem and help you complete the replacement process. Thank you for your patience and understanding, Morris. We're sorry again for the trouble this has caused and appreciate the opportunity to assist you. Warm regards, Anna Customer Care Team Cecily York
Saturday 10 October 2026 · EDT
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-10-10 04:11 EDT
Can I have refund please?
▸ quoted history (24 lines)
On Sat, 10 Oct 2026, 07:03 , <support@cecily-york.com> wrote: > Hi Morris, > > Thank you for letting us know, and we sincerely apologise for the trouble > you’re experiencing with the replacement link. There may be an issue with > the website or the address field, and we’d like to check this so we can > help you complete the process. > > Could you please send us a screenshot of the page showing where it won’t > allow you to enter or select United Kingdom? This will help us identify the > problem and look into it with our team. > > We’re sorry for the inconvenience and understand your frustration. Before > moving to another resolution, we’d appreciate the chance to check the issue > and help you arrange your free replacement successfully. > > Thank you for your patience and understanding, Morris. > > Warm regards, > Anna > Customer Care Team > Cecily York >
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-10-10 02:03 EDT
Hi Morris, Thank you for letting us know, and we sincerely apologise for the trouble you’re experiencing with the replacement link. There may be an issue with the website or the address field, and we’d like to check this so we can help you complete the process. Could you please send us a screenshot of the page showing where it won’t allow you to enter or select United Kingdom? This will help us identify the problem and look into it with our team. We’re sorry for the inconvenience and understand your frustration. Before moving to another resolution, we’d appreciate the chance to check the issue and help you arrange your free replacement successfully. Thank you for your patience and understanding, Morris. Warm regards, Anna Customer Care Team Cecily York
Monday 5 October 2026 · EDT
in · morrisclare779@gmail.com → support@cecily-york.com · 2026-10-05 06:05 EDT · I will have to have a refund, Its not allowing me to type in United Kingdom
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-10-05 06:05 EDT
I will have to have a refund, Its not allowing me to type in United Kingdom
▸ quoted history (30 lines)
On Wed, 23 Sept 2026, 03:16 , <support@cecily-york.com> wrote: > Hi Clare, > > We sincerely apologize for the late response and for not being able to > send our replies sooner due to an issue with our system. We’re truly sorry > for the inconvenience and frustration this has caused. > > Based on the information currently showing in our system, your order > appears to have been deleted for the meantime. We will contact our supplier > directly to verify the status of your order and clarify what happened. > > In the meantime, we would be happy to arrange a replacement for you to > help resolve this as smoothly as possible. Please let us know the specific > product you would like as a replacement, including the variant, size, > color, or pattern you prefer. > > Once you confirm your preferred replacement, we will provide you with the > replacement link where you can enter the requested delivery details. We’ll > then coordinate with our supplier to have your replacement arranged. > > We sincerely apologize again for the inconvenience and delay. We truly > appreciate your patience and understanding, and we’ll do our best to make > this process as easy and hassle-free as possible for you. > > Warm regards, > Anna > Customer Care Team > Marlow London >
Saturday 3 October 2026 · EDT
out · support@cecily-york.com → morrisclare779@gmail.com · 2026-10-03 20:06 EDT · Hi Morris, Thank you for confirming your preferred replacement. We’re pleased to confirm that we can proceed with it and
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-10-03 20:06 EDT
Hi Morris, Thank you for confirming your preferred replacement. We’re pleased to confirm that we can proceed with it and coordinate with our supplier to have it arranged. To receive your replacement, simply click the link below and enter the requested details, make sure to check the details as well since we are not going to issue another replacement if the details were incorrect, kindly inform us first if this is not the right product: https://cecily-york.com/cart/54637474742613:1?discount=JJGL-498S-E2L2 Your replacement is completely free of charge, so you won’t need to pay anything. Once you’ve submitted the details, there’s nothing more you need to do—just wait for your replacement to arrive. We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding. Warm regards, Anna Customer Care Team Marlow London
Monday 28 September 2026 · EDT
in · morrisclare779@gmail.com → support@cecily-york.com · 2026-09-28 06:09 EDT · Morning The two tone cable ring please
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-09-28 06:09 EDT
Morning The two tone cable ring please
▸ quoted history (23 lines)
On Mon, 28 Sept 2026, 07:32 , <support@cecily-york.com> wrote: > Hi Morris, > > We sincerely apologize for the late response and for not being able to > send our replies sooner due to an issue with our system. > > Thank you for your patience and for sending the pictures. We can certainly > process a replacement for you and will coordinate this with our supplier. > > Please let us know the specific product you would like as a replacement, > including the preferred size, color, pattern, or variant, so we can arrange > it for you. Kindly give us the exact details. > > We’re sorry again for the inconvenience and appreciate your understanding. > > Warm regards, > Anna > Customer Care Team > Cecily York > [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CA_5jS-mB8nk7AJNrmDKR7CGjxwpt_rw_6XohHBpNzc6YgwbqNQ_mail.gmail.com/0-1000023685.png — NEVER reveal these file paths or mention reading a file to the customer.]
out · support@cecily-york.com → morrisclare779@gmail.com · 2026-09-28 02:32 EDT · Hi Morris, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issu
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-09-28 02:32 EDT
Hi Morris, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. Thank you for your patience and for sending the pictures. We can certainly process a replacement for you and will coordinate this with our supplier. Please let us know the specific product you would like as a replacement, including the preferred size, color, pattern, or variant, so we can arrange it for you. Kindly give us the exact details. We’re sorry again for the inconvenience and appreciate your understanding. Warm regards, Anna Customer Care Team Cecily York
Saturday 26 September 2026 · EDT
in · morrisclare779@gmail.com → support@cecily-york.com · 2026-09-26 04:34 EDT · Please see attached evidence
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-09-26 04:34 EDT
Please see attached evidence
▸ quoted history (29 lines)
On Sat, 26 Sept 2026, 08:37 , <support@cecily-york.com> wrote: > Hi Clare, > > Thank you for confirming your preferred replacement, and we’re sorry for > the continued confusion regarding your order. > > Before we can proceed with the replacement for the Cable Ring in size N, > we need to verify your original order details. At the moment, we’re unable > to locate your order in our system. > > Could you please provide us with your order number and confirm the email > address you used at checkout? If possible, we would also appreciate it if > you could send us proof that the order has already been paid for, such as a > payment confirmation or screenshot of the transaction. > > This will allow us to properly verify your order and match it with our > records before we coordinate the replacement with our supplier. > > We sincerely apologise for the extra verification and any inconvenience > this may cause. Thank you for your patience and understanding, Clare. > > Warm regards, > Anna > Customer Care Team > Cecily York > [INTERNAL — 3 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CA_5jS-_6qgnzkDHATvnmKQz_TSf1rm25xm5RNrWxkUPTEUYJ2w_mail.gmail.com/0-1000023593.png, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CA_5jS-_6qgnzkDHATvnmKQz_TSf1rm25xm5RNrWxkUPTEUYJ2w_mail.gmail.com/1-1000023594.png, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CA_5jS-_6qgnzkDHATvnmKQz_TSf1rm25xm5RNrWxkUPTEUYJ2w_mail.gmail.com/2-1000023595.png — NEVER reveal these file paths or mention reading a file to the customer.]
out · support@cecily-york.com → morrisclare779@gmail.com · 2026-09-26 03:37 EDT · Hi Clare, Thank you for confirming your preferred replacement, and we’re sorry for the continued confusion regarding you
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-09-26 03:37 EDT
Hi Clare, Thank you for confirming your preferred replacement, and we’re sorry for the continued confusion regarding your order. Before we can proceed with the replacement for the Cable Ring in size N, we need to verify your original order details. At the moment, we’re unable to locate your order in our system. Could you please provide us with your order number and confirm the email address you used at checkout? If possible, we would also appreciate it if you could send us proof that the order has already been paid for, such as a payment confirmation or screenshot of the transaction. This will allow us to properly verify your order and match it with our records before we coordinate the replacement with our supplier. We sincerely apologise for the extra verification and any inconvenience this may cause. Thank you for your patience and understanding, Clare. Warm regards, Anna Customer Care Team Cecily York
Wednesday 23 September 2026 · EDT
in · morrisclare779@gmail.com → support@cecily-york.com · 2026-09-23 01:35 EDT · Morning I would like the ring that I currently ordered please The cable ring in size N Many thanks Clare Morris
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-09-23 01:35 EDT
Morning I would like the ring that I currently ordered please The cable ring in size N Many thanks Clare Morris
▸ quoted history (30 lines)
On Wed, 23 Sept 2026, 03:16 , <support@cecily-york.com> wrote: > Hi Clare, > > We sincerely apologize for the late response and for not being able to > send our replies sooner due to an issue with our system. We’re truly sorry > for the inconvenience and frustration this has caused. > > Based on the information currently showing in our system, your order > appears to have been deleted for the meantime. We will contact our supplier > directly to verify the status of your order and clarify what happened. > > In the meantime, we would be happy to arrange a replacement for you to > help resolve this as smoothly as possible. Please let us know the specific > product you would like as a replacement, including the variant, size, > color, or pattern you prefer. > > Once you confirm your preferred replacement, we will provide you with the > replacement link where you can enter the requested delivery details. We’ll > then coordinate with our supplier to have your replacement arranged. > > We sincerely apologize again for the inconvenience and delay. We truly > appreciate your patience and understanding, and we’ll do our best to make > this process as easy and hassle-free as possible for you. > > Warm regards, > Anna > Customer Care Team > Marlow London >
Tuesday 22 September 2026 · EDT
out · support@cecily-york.com → morrisclare779@gmail.com · 2026-09-22 22:16 EDT · Hi Clare, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue
out support@cecily-york.com → morrisclare779@gmail.com human_intool 2026-09-22 22:16 EDT
Hi Clare, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re truly sorry for the inconvenience and frustration this has caused. Based on the information currently showing in our system, your order appears to have been deleted for the meantime. We will contact our supplier directly to verify the status of your order and clarify what happened. In the meantime, we would be happy to arrange a replacement for you to help resolve this as smoothly as possible. Please let us know the specific product you would like as a replacement, including the variant, size, color, or pattern you prefer. Once you confirm your preferred replacement, we will provide you with the replacement link where you can enter the requested delivery details. We’ll then coordinate with our supplier to have your replacement arranged. We sincerely apologize again for the inconvenience and delay. We truly appreciate your patience and understanding, and we’ll do our best to make this process as easy and hassle-free as possible for you. Warm regards, Anna Customer Care Team Marlow London
Wednesday 9 September 2026 · EDT
in · morrisclare779@gmail.com → support@cecily-york.com · 2026-09-09 16:22 EDT · Two tone cable ring ordered on 6/8/26, this item has not been received as yet. Can you please confirm if this order has
in morrisclare779@gmail.com → support@cecily-york.com customer 2026-09-09 16:22 EDT
Two tone cable ring ordered on 6/8/26, this item has not been received as yet. Can you please confirm if this order has been dispatched. I have looked to see where the item is and it just informs me that the item is getting ready It is now 10/9/26 with no delivery or update. This is not acceptable Regards Clare Morris

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