cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

132 case(s) for Cecily York · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

132 of 132 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2763Cecily York—abdulfataiabdulquayum3@gmail.com👇👇👇👇👇notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 15:46:50
#2182Cecily York1015morrisclare779@gmail.comOrder no #1015notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 20:22:00
#2732Cecily York—jobemmanuel.midasfluxx@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 01:24:15
#2674Cecily York—ecomlizzy87@gmail.comPartnership opportunities for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 14:48:14
#2653Cecily York—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:51:28
#2629Cecily York—emjayconsultt87@gmail.comPartnership opportunity for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 15:31:38
#2556Cecily York—opemighty0008@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-03 04:51:58
#2537Cecily York—beloveddaug5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-01 01:50:40
#2597Cecily York—sodangialiyu336@gmail.comMessagenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 21:46:15
#2578Cecily York—mailer@shopify.comVerify your email addressnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-10-06 13:28:48
#2580Cecily York—support@simprosys.comWelcome to Simprosys! Get your products live on Google, Micrnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-06 15:50:18
#2565Cecily York—snoutsnpaws.sofa@gmail.comQuestion about your online storenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 02:57:06
#2563Cecily York—shopify.techconsultationdesk@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-04 18:40:27
#1821Cecily York1060sama1@btinternet.comOrder #1060notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:47
#2532Cecily York—adesales42@gmail.comWork Cecily York 📛❌notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:25:35
#2524Cecily York—soburdigital2@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 19:12:28
#1801Cecily York1052dianenewell52@gmail.comDashound jumpernotification never addressed to a store support inboximportedWRONG_ITEM0no SLA set2026-09-04 01:49:42
#2519Cecily York—talissa.ford@gmail.comreturn addressnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 13:21:41
#2516Cecily York—evelynabayomi87@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 07:12:00
#2513Cecily York—faithhope4002@gmail.comOrder inquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 23:50:15
#2511Cecily York—creativefemi@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 15:07:15
#2508Cecily York—ibrahimexpert946@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 13:26:50
#1804Cecily York1038srkosiec@googlemail.comOrder 1038notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:49:43
#2498Cecily York—yusuphayomide065@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 20:16:40
#2496Cecily York—flourishconsult37@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 16:39:28
#2488Cecily York—novasales52@gmail.com👋notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 12:00:24
#2485Cecily York—ayodejishopifyexpertpro7@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 02:08:18
#2482Cecily York—shigabalawrence0@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 20:49:01
#2478Cecily York—josephisaacgrowth001@gmail.comOne quick question Cecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 15:39:39
#2475Cecily York—dorcasadebayo.net@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 12:16:31
#2466Cecily York—taiwoadeniji8440@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 01:13:35
#2464Cecily York—adisajohn081@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 00:07:50
#2248Cecily York—henryewesor26@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 12:44:39
#2224Cecily York1057soowhiteley@gmail.comReturn #1057notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:11
#2451Cecily York—taofikecom1051@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 01:08:32
#2437Cecily York—designacademy201@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 04:54:16
#2428Cecily York—teenohtalks@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 15:48:48
#2413Cecily York—emmanuel.by.sparseagency@gmail.comAn idea worth exploringnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:52:21
#2406Cecily York—essahmahmed1@gmail.comIhr Geschäftnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 03:49:40
#2388Cecily York—rty842891@gmail.comMerchant Trust review: Verify stock and submit your appealnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 20:47:32
#2385Cecily York—aladabby19@gmail.comQuick question?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:44:59
#2382Cecily York—maruffecomspecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 15:29:44
#2377Cecily York—emmanuelecomexpert1@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 09:43:25
#2375Cecily York—renewscale3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:18:14
#2361Cecily York—davidstudio445@gmail.comQuick question before making purchasenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 21:54:08
#2345Cecily York—mail.charleswalterbookpublicist@gmail.comHi Cecily-york,notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:34:49
#2342Cecily York—beverly_moses@yahoo.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 04:13:41
#2332Cecily York—godwinconsult2@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 12:03:15
#2321Cecily York—thelittleslemonscompany@gmail.comRE;notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 16:36:45
#2303Cecily York—carlasfashion540@gmail.comCecily-york do you sell to LA and will tracking be provided notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 10:22:04
#2279Cecily York—networkvincent4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:10:20
#1790Cecily York—partners@buddify.appMost Shopify stores lose buyers right before checkoutnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1789Cecily York—fizzyfromshopify@gmail.comI wish you a productive Saturdaynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#2255Cecily York—theophilussolution28@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 14:14:42
#2254Cecily York—akoredebaba6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 13:49:14
#2180Cecily York—gladysdigital628@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 19:03:24
#2172Cecily York—expertishow.shopifyweb@gmail.comBonjour Cecily York Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 09:27:28
#2171Cecily York—oluwasegunemmanuel200@gmail.comYou’re losing sales here (quick note)notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:50:32
#2157Cecily York—salesgrowth120@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 13:38:07
#2139Cecily York—fatmandev8@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:41:01
#2138Cecily York—huboptivance@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:23:18
#2136Cecily York—onizeconsult4@gmail.comNew Message for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 17:22:56
#2132Cecily York—theehbeeigitalsdevteam@gmail.comSeptember Support Initiative to strengthen Cecily-york aheadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 14:09:22
#2122Cecily York—agentridwan717@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 09:23:48
#1767Cecily York—nurenipro0025@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1775Cecily York—therondigital214@gmail.comQuick question about supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1776Cecily York—badoskibright090@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1797Cecily York—sagepartners.mike@gmail.comPropositionnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1802Cecily York—moseshub685@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1809Cecily York—mubbyconsultancy3@gmail.comWhat's the rate from Chinese to Francenotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1811Cecily York—isholaconsult6540@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1794Cecily York1089ed.thomson@hotmail.co.ukDelivery datenotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:40
#1812Cecily York—niyiweb01@gmail.com98.6% worth Cecily-york attention🏝️notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#2101Cecily York—vividrose661@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 15:14:09
#2112Cecily York—olomigbonaexpert4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:31:34
#2110Cecily York—ibrahimexpert88@gmail.comA Complimentary Review of Your Shopify Storenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:03:22
#2103Cecily York—zettlerdigital.mx@gmail.comCecily-york Give me 5 days to bring you customersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 17:36:17
#2100Cecily York—ecomevolution895@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 13:51:13
#2079Cecily York—solomonexpert44@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 14:37:58
#2073Cecily York—fleur@clickgetbarter.comJullie blouses in Q4notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:34:08
#1822Cecily York—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1823Cecily York—kiontesla3@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1818Cecily York—boostpoint.commerceforesight@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:46
#1817Cecily York—kakaminshi69@gmail.comHello 👋notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1760Cecily York—umarwebsolution@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1820Cecily York—topedgesupportresponse@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1819Cecily York—mythrayflex801@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1814Cecily York—maxiteams100@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1815Cecily York—amirahbadmus15@gmail.comHejnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1816Cecily York—ecomevolution125@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1813Cecily York—arianahayes.cts@gmail.comAbout Your Cecily-york.comnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1810Cecily York—teslimmalik44@gmail.comHi supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:44
#1808Cecily York—jm9104331@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1805Cecily York—dignitasconsults69@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1807Cecily York—kkwap99@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1806Cecily York—skynetshopifystoremanager07@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1803Cecily York—notify-noreply@google.comBezwaar ontvangennotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1799Cecily York—divine.expert.pro03@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1798Cecily York—hardekunleothman9@gmail.comHellonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1800Cecily York—iyanutech69@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1796Cecily York—sheutosho04@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:41
#1791Cecily York—toheebolukotun.a@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1786Cecily York—moguldeveloper925@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1795Cecily York—marvellous.shopify.team@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1793Cecily York—saheedhamzat55@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1792Cecily York—nugrohokat@gmail.comRemote Work Opportunity Inquirynotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:40
#1785Cecily York—sulfixpert2@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1784Cecily York—stevvorevolution05@gmail.com3 Checkout Issues I Found on supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1788Cecily York—toyindigital990@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1787Cecily York—ecomyemi535@gmail.comIs this Cecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1783Cecily York—mubexconsultant2@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1782Cecily York—alakamuhd.shoplify@gmail.comCecily-york, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1781Cecily York—zadelexpert39@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1778Cecily York—kolatech078@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1779Cecily York—plentysales019@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1780Cecily York—aonadiran84@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1764Cecily York—info.jerrybrian1@gmail.comIt's Tuesday offernotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1777Cecily York—labakesales@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1773Cecily York—danielagency02@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1774Cecily York—ahmoddigital12@gmail.comCecily Yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1769Cecily York—temugiftconsultant@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1772Cecily York—fatiuexpert3@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1771Cecily York—architectbamideletimothy13@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1768Cecily York—admin.richardmark@gmail.comQuick question cecily-york.comnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1770Cecily York—kamilheritage801@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1761Cecily York—helloabigail8@gmail.comHeey, Icame across your store and wanted to ask a quick quesnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1765Cecily York—fizzyexpert04@gmail.comIt's Tuesday Offer What a great day to start withnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:35
#1766Cecily York—mubratech0048@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:35
#1762Cecily York—jummysaless70@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1759Cecily York—mightykion1@gmail.comNonnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1763Cecily York—hubdynamic97@gmail.comBONJOURnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1758Cecily York—wasbel23w@gmail.comciao Cecily Yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:33

← back to queue

Case #1812 — Cecily York

niyiweb01@gmail.com · order — · state imported · label SPAM_OUTREACH · rung 0

Facts
98.6% worth Cecily-york attention🏝️
open
not set
2026-09-04 01:49:45
—
2026-09-04 10:53:32

Full thread — newest first

Monday 7 September 2026 · EDT
out support@cecily-york.com → niyiweb01@gmail.com tool 2026-09-07 03:59 EDT
Hi there, Thanks for reaching out. This inbox is for order support for Cecily York customers, so we're not able to take this further here. If you have an order query, please reply with your order number and we will happily take a look. Warm regards, Customer Care Team Cecily York
Thursday 3 September 2026 · EDT
in niyiweb01@gmail.com → support@cecily-york.com customer 2026-09-03 21:49 EDT
Summer is here, and it’s a good time to put your store in front of more potential buyers. I’m Niyi, a Top Rated Growth Strategist on Upwork. Your tracking is already in place. With the right campaign setup and targeting, I think we can push it further and focus on revenue, not just clicks. Are you available for a quick 10-minute call this week? I’d like to show you what I have in mind.

Proposed draft

from decision #4881 · action=reply · 2026-09-04 01:51:05 · dry-run

Hi there, Thanks for reaching out. This inbox is for order support for Cecily York customers, so we're not able to take this further here. If you have an order query, please reply with your order number and we will happily take a look. Warm regards, Customer Care Team Cecily York

Decision reason: REVIEW REQUIRED, Cecily York has never sent a customer email -- this would be the first. BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; no order could be matched. NOT SENT.

Compose / edit reply

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Raise a supplier request

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Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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