cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

132 case(s) for Cecily York · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

132 of 132 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2763Cecily York—abdulfataiabdulquayum3@gmail.com👇👇👇👇👇notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 15:46:50
#2182Cecily York1015morrisclare779@gmail.comOrder no #1015notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 20:22:00
#2732Cecily York—jobemmanuel.midasfluxx@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 01:24:15
#2674Cecily York—ecomlizzy87@gmail.comPartnership opportunities for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 14:48:14
#2653Cecily York—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:51:28
#2629Cecily York—emjayconsultt87@gmail.comPartnership opportunity for Cecily Yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 15:31:38
#2556Cecily York—opemighty0008@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-03 04:51:58
#2537Cecily York—beloveddaug5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-01 01:50:40
#2597Cecily York—sodangialiyu336@gmail.comMessagenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 21:46:15
#2578Cecily York—mailer@shopify.comVerify your email addressnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-10-06 13:28:48
#2580Cecily York—support@simprosys.comWelcome to Simprosys! Get your products live on Google, Micrnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-06 15:50:18
#2565Cecily York—snoutsnpaws.sofa@gmail.comQuestion about your online storenotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 02:57:06
#2563Cecily York—shopify.techconsultationdesk@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-04 18:40:27
#1821Cecily York1060sama1@btinternet.comOrder #1060notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:47
#2532Cecily York—adesales42@gmail.comWork Cecily York 📛❌notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:25:35
#2524Cecily York—soburdigital2@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 19:12:28
#1801Cecily York1052dianenewell52@gmail.comDashound jumpernotification never addressed to a store support inboximportedWRONG_ITEM0no SLA set2026-09-04 01:49:42
#2519Cecily York—talissa.ford@gmail.comreturn addressnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 13:21:41
#2516Cecily York—evelynabayomi87@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 07:12:00
#2513Cecily York—faithhope4002@gmail.comOrder inquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 23:50:15
#2511Cecily York—creativefemi@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 15:07:15
#2508Cecily York—ibrahimexpert946@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 13:26:50
#1804Cecily York1038srkosiec@googlemail.comOrder 1038notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:49:43
#2498Cecily York—yusuphayomide065@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 20:16:40
#2496Cecily York—flourishconsult37@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 16:39:28
#2488Cecily York—novasales52@gmail.com👋notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 12:00:24
#2485Cecily York—ayodejishopifyexpertpro7@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 02:08:18
#2482Cecily York—shigabalawrence0@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 20:49:01
#2478Cecily York—josephisaacgrowth001@gmail.comOne quick question Cecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 15:39:39
#2475Cecily York—dorcasadebayo.net@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 12:16:31
#2466Cecily York—taiwoadeniji8440@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 01:13:35
#2464Cecily York—adisajohn081@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 00:07:50
#2248Cecily York—henryewesor26@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 12:44:39
#2224Cecily York1057soowhiteley@gmail.comReturn #1057notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:11
#2451Cecily York—taofikecom1051@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 01:08:32
#2437Cecily York—designacademy201@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 04:54:16
#2428Cecily York—teenohtalks@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 15:48:48
#2413Cecily York—emmanuel.by.sparseagency@gmail.comAn idea worth exploringnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:52:21
#2406Cecily York—essahmahmed1@gmail.comIhr Geschäftnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 03:49:40
#2388Cecily York—rty842891@gmail.comMerchant Trust review: Verify stock and submit your appealnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 20:47:32
#2385Cecily York—aladabby19@gmail.comQuick question?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:44:59
#2382Cecily York—maruffecomspecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 15:29:44
#2377Cecily York—emmanuelecomexpert1@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 09:43:25
#2375Cecily York—renewscale3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:18:14
#2361Cecily York—davidstudio445@gmail.comQuick question before making purchasenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 21:54:08
#2345Cecily York—mail.charleswalterbookpublicist@gmail.comHi Cecily-york,notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:34:49
#2342Cecily York—beverly_moses@yahoo.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 04:13:41
#2332Cecily York—godwinconsult2@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 12:03:15
#2321Cecily York—thelittleslemonscompany@gmail.comRE;notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 16:36:45
#2303Cecily York—carlasfashion540@gmail.comCecily-york do you sell to LA and will tracking be provided notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 10:22:04
#2279Cecily York—networkvincent4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:10:20
#1790Cecily York—partners@buddify.appMost Shopify stores lose buyers right before checkoutnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1789Cecily York—fizzyfromshopify@gmail.comI wish you a productive Saturdaynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#2255Cecily York—theophilussolution28@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 14:14:42
#2254Cecily York—akoredebaba6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 13:49:14
#2180Cecily York—gladysdigital628@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 19:03:24
#2172Cecily York—expertishow.shopifyweb@gmail.comBonjour Cecily York Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 09:27:28
#2171Cecily York—oluwasegunemmanuel200@gmail.comYou’re losing sales here (quick note)notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:50:32
#2157Cecily York—salesgrowth120@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 13:38:07
#2139Cecily York—fatmandev8@gmail.comCecily-yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:41:01
#2138Cecily York—huboptivance@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 22:23:18
#2136Cecily York—onizeconsult4@gmail.comNew Message for Cecily yorknotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 17:22:56
#2132Cecily York—theehbeeigitalsdevteam@gmail.comSeptember Support Initiative to strengthen Cecily-york aheadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 14:09:22
#2122Cecily York—agentridwan717@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 09:23:48
#1767Cecily York—nurenipro0025@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1775Cecily York—therondigital214@gmail.comQuick question about supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1776Cecily York—badoskibright090@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1797Cecily York—sagepartners.mike@gmail.comPropositionnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1802Cecily York—moseshub685@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1809Cecily York—mubbyconsultancy3@gmail.comWhat's the rate from Chinese to Francenotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1811Cecily York—isholaconsult6540@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:44
#1794Cecily York1089ed.thomson@hotmail.co.ukDelivery datenotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:40
#1812Cecily York—niyiweb01@gmail.com98.6% worth Cecily-york attention🏝️notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#2101Cecily York—vividrose661@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 15:14:09
#2112Cecily York—olomigbonaexpert4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:31:34
#2110Cecily York—ibrahimexpert88@gmail.comA Complimentary Review of Your Shopify Storenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 16:03:22
#2103Cecily York—zettlerdigital.mx@gmail.comCecily-york Give me 5 days to bring you customersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 17:36:17
#2100Cecily York—ecomevolution895@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 13:51:13
#2079Cecily York—solomonexpert44@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 14:37:58
#2073Cecily York—fleur@clickgetbarter.comJullie blouses in Q4notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:34:08
#1822Cecily York—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1823Cecily York—kiontesla3@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:47
#1818Cecily York—boostpoint.commerceforesight@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:46
#1817Cecily York—kakaminshi69@gmail.comHello 👋notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1760Cecily York—umarwebsolution@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1820Cecily York—topedgesupportresponse@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1819Cecily York—mythrayflex801@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:46
#1814Cecily York—maxiteams100@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1815Cecily York—amirahbadmus15@gmail.comHejnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1816Cecily York—ecomevolution125@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1813Cecily York—arianahayes.cts@gmail.comAbout Your Cecily-york.comnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:45
#1810Cecily York—teslimmalik44@gmail.comHi supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:44
#1808Cecily York—jm9104331@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1805Cecily York—dignitasconsults69@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1807Cecily York—kkwap99@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1806Cecily York—skynetshopifystoremanager07@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:43
#1803Cecily York—notify-noreply@google.comBezwaar ontvangennotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:43
#1799Cecily York—divine.expert.pro03@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1798Cecily York—hardekunleothman9@gmail.comHellonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1800Cecily York—iyanutech69@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:42
#1796Cecily York—sheutosho04@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:41
#1791Cecily York—toheebolukotun.a@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1786Cecily York—moguldeveloper925@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1795Cecily York—marvellous.shopify.team@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:41
#1793Cecily York—saheedhamzat55@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:40
#1792Cecily York—nugrohokat@gmail.comRemote Work Opportunity Inquirynotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:40
#1785Cecily York—sulfixpert2@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1784Cecily York—stevvorevolution05@gmail.com3 Checkout Issues I Found on supportnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:39
#1788Cecily York—toyindigital990@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1787Cecily York—ecomyemi535@gmail.comIs this Cecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:39
#1783Cecily York—mubexconsultant2@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1782Cecily York—alakamuhd.shoplify@gmail.comCecily-york, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1781Cecily York—zadelexpert39@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1778Cecily York—kolatech078@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1779Cecily York—plentysales019@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:38
#1780Cecily York—aonadiran84@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:38
#1764Cecily York—info.jerrybrian1@gmail.comIt's Tuesday offernotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1777Cecily York—labakesales@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1773Cecily York—danielagency02@gmail.comCecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:37
#1774Cecily York—ahmoddigital12@gmail.comCecily Yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:37
#1769Cecily York—temugiftconsultant@gmail.comCecily-yorknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1772Cecily York—fatiuexpert3@gmail.comA partnership idea for Cecily yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1771Cecily York—architectbamideletimothy13@gmail.comCecily-yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:36
#1768Cecily York—admin.richardmark@gmail.comQuick question cecily-york.comnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1770Cecily York—kamilheritage801@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:36
#1761Cecily York—helloabigail8@gmail.comHeey, Icame across your store and wanted to ask a quick quesnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1765Cecily York—fizzyexpert04@gmail.comIt's Tuesday Offer What a great day to start withnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:35
#1766Cecily York—mubratech0048@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:35
#1762Cecily York—jummysaless70@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1759Cecily York—mightykion1@gmail.comNonnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:34
#1763Cecily York—hubdynamic97@gmail.comBONJOURnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:34
#1758Cecily York—wasbel23w@gmail.comciao Cecily Yorknotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:33

← back to queue

Case #1821 — Cecily York

sama1@btinternet.com · order 1060 · state imported · label OFF_SCRIPT · rung 0

Facts
Order #1060
open
not set
2026-09-04 01:49:47
—
2026-09-04 10:42:09

Full thread — newest first

Saturday 3 October 2026 · EDT
out support@cecily-york.com → sama1@btinternet.com human_intool 2026-10-03 01:57 EDT
Hi Martin, Thank you for getting back to us. I completely understand where you are coming from, and I’m genuinely sorry that this has been such a frustrating experience for you. You ordered an item expecting it to be as described, and we understand your disappointment with what you received. We also know that the delays in our replies made the situation even more frustrating, and we sincerely apologize for that. I have gone back over your case with our team again to see what we can do from our side. Unfortunately, 50% cashback to your original payment method, along with 20% store credit as a goodwill gesture, is the best resolution we can offer at this point. I’m really sorry that we cannot provide the full refund you are asking for. I know this is not the answer you wanted, and I understand if you are disappointed with it. I just want to be honest with you about what we are able to offer rather than keep you waiting or give you the impression that a full refund can be arranged when it cannot. We are genuinely sorry for how this whole situation has gone, Martin. We appreciate you taking the time to explain your concerns, and we regret that we have not been able to give you the experience you expected from us. Warm regards, Anna Customer Care Team Cecily York
Tuesday 29 September 2026 · EDT
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
Thank you for your reply.I will however get my full refund. I am not the one who are in the wrong in this case.I ordered an item and paid for it and have been sent something that does not resemble it in quality at all. So whichever way you try and explain it you have not fulfilled your obligations.So I will get my full refund. Regards MartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 26/09/2026 08:48 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Martin,Thank you for getting back to us. I’m genuinely sorry, Martin, and I completely understand why you are so upset about this situation. We have carefully reviewed your case with our team, and we sincerely apologise that the item you received did not meet your expectations or the standard you were expecting when you placed your order.We also want to apologise for the long delay in responding to you. We experienced an issue with our system that affected our ability to respond properly and in a timely manner, and we’re very sorry that this added even more frustration to an already difficult situation.We have reviewed what we can do to resolve this directly, and unfortunately, the best resolution we are able to offer at this stage is 50% cashback to your original payment method. We sincerely apologise that we are unable to provide the full refund you are requesting.We understand that this is not the outcome you wanted, and we are genuinely sorry. As a further apology for what happened and for the inconvenience and delay you have experienced, we would also like to offer you 20% store credit to your account as a goodwill gesture.We know this does not undo the frustration you have experienced, but we hope you can accept these as genuine efforts from our side to make amends.Once again, Martin, we are truly sorry for the way this matter has been handled and for not meeting your expectations.Warm regards,AnnaCustomer Care TeamCecily York
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
So to reitterate, i order an item from you.You send me an inferior item, nothing like the item i ordered and paid for. So on top of this, you now want me to pay for sending the recieved item, which is so poor in quality that it would have cost less to make than the postage cost I would have to pay to send it back. And then have to wait upwards of 2 1/2 month to maybe recieve the item i ordered in the first place!!!!Lets be totally clear here! I ordered and paid for an item in good faith. You have sent me and item which is nothing like the item i ordered, a cheap rag, totally interior in quality. And now, months after i ordered it and had to try and explain things to a disappointed wife, you want ME to have the trouble and cost of sending this rag, this absolut rubbish piece of rag back to China or whereever it came from. Let me tell ypu one thing. It will not happen. You will give me a refund. The most I can agree to is sending it to you for a full refund. And while we are at it, i will not rest till i have my refund. Whatever this takes i will not be treated and cheated like this. I am not interested in an exchange or to get the item i ordered. A full refund and nothing else. RegardsMartin LauridsenSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 23/09/2026 03:44 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Sama,I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start.A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3-4 weeks, and the refund would only be processed after the items are received and inspected.To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3-5 business days, while you can keep the items and avoid the return process altogether.We’re truly sorry for the inconvenience, and we hope this option makes things easier for you.Warm regards,AnnaCustomer Care TeamMarlow London
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-29 02:53 EDT · Hi AnnaThis is of course entirely uacceptable.I have been sent an item which is not as described, hence the responsebili
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
Hi AnnaThis is of course entirely uacceptable.I have been sent an item which is not as described, hence the responsebility lies with you. Trading standards will be in contact with you. RegardsMartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 23/09/2026 03:44 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Sama,I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start.A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3-4 weeks, and the refund would only be processed after the items are received and inspected.To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3-5 business days, while you can keep the items and avoid the return process altogether.We’re truly sorry for the inconvenience, and we hope this option makes things easier for you.Warm regards,AnnaCustomer Care TeamMarlow London
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-29 02:53 EDT · Sent from my Galaxy
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
Sent from my Galaxy
▸ quoted history (3 lines)
-------- Original message --------From: support@cecily-york.com Date: 16/09/2026 03:14 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi there,Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you expected. I completely understand your concern.To help us confirm the issue and check this with our supplier, could you please send us a clear photo of the item you received? This will allow us to review the product and compare it with the item from your order.Once we receive the photo, we’ll be able to look into this further and advise you on the next steps.Warm regards,AnnaCustomer Care TeamMarlow London [INTERNAL — 3 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/0-20260916_065321_resized_1.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/1-20260916_065326_resized_1.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/2-20260916_065336_resized_1.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-29 02:53 EDT · So I am having to contact you yet again.Proceedings have started to take you to the small claims court. Furthermore trad
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
So I am having to contact you yet again.Proceedings have started to take you to the small claims court. Furthermore trading standards have been notified.This will continue unless you provide me with a return label for the product you have sent me and an immidiate refund. RegardsMartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 07/09/2026 08:59 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Hazel,Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060.For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961.Could you let me know why you're looking to return it, so I understand the situation properly?Warm regards,Customer Care TeamCecily York
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-29 02:53 EDT · So when you say the order has been paid, shipping label created etc, do you mean the order has not been shipped to me ye
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
So when you say the order has been paid, shipping label created etc, do you mean the order has not been shipped to me yet? The item i have recieved is nothing like the item shown in your advert, and nothing like the description. It is not a knitted item, it is a cheap polyester, very thin top which which would not cost 5p to.make, let alone £34.99. Sent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 07/09/2026 08:59 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Hazel,Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060.For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961.Could you let me know why you're looking to return it, so I understand the situation properly?Warm regards,Customer Care TeamCecily York
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-29 02:53 EDT · HiI would like to return my order #1060.How do I process this, please?Sent from my Galaxy
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-29 02:53 EDT
HiI would like to return my order #1060.How do I process this, please?Sent from my Galaxy
Monday 28 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-28 04:57 EDT · Thank you for your reply.I will however get my full refund. I am not the one who are in the wrong in this case.I ordered
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-28 04:57 EDT
Thank you for your reply.I will however get my full refund. I am not the one who are in the wrong in this case.I ordered an item and paid for it and have been sent something that does not resemble it in quality at all. So whichever way you try and explain it you have not fulfilled your obligations.So I will get my full refund. Regards MartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 26/09/2026 08:48 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Martin,Thank you for getting back to us. I’m genuinely sorry, Martin, and I completely understand why you are so upset about this situation. We have carefully reviewed your case with our team, and we sincerely apologise that the item you received did not meet your expectations or the standard you were expecting when you placed your order.We also want to apologise for the long delay in responding to you. We experienced an issue with our system that affected our ability to respond properly and in a timely manner, and we’re very sorry that this added even more frustration to an already difficult situation.We have reviewed what we can do to resolve this directly, and unfortunately, the best resolution we are able to offer at this stage is 50% cashback to your original payment method. We sincerely apologise that we are unable to provide the full refund you are requesting.We understand that this is not the outcome you wanted, and we are genuinely sorry. As a further apology for what happened and for the inconvenience and delay you have experienced, we would also like to offer you 20% store credit to your account as a goodwill gesture.We know this does not undo the frustration you have experienced, but we hope you can accept these as genuine efforts from our side to make amends.Once again, Martin, we are truly sorry for the way this matter has been handled and for not meeting your expectations.Warm regards,AnnaCustomer Care TeamCecily York
Saturday 26 September 2026 · EDT
out · support@cecily-york.com → sama1@btinternet.com · 2026-09-26 03:48 EDT · Hi Martin, Thank you for getting back to us. I’m genuinely sorry, Martin, and I completely understand why you are so ups
out support@cecily-york.com → sama1@btinternet.com human_intool 2026-09-26 03:48 EDT
Hi Martin, Thank you for getting back to us. I’m genuinely sorry, Martin, and I completely understand why you are so upset about this situation. We have carefully reviewed your case with our team, and we sincerely apologise that the item you received did not meet your expectations or the standard you were expecting when you placed your order. We also want to apologise for the long delay in responding to you. We experienced an issue with our system that affected our ability to respond properly and in a timely manner, and we’re very sorry that this added even more frustration to an already difficult situation. We have reviewed what we can do to resolve this directly, and unfortunately, the best resolution we are able to offer at this stage is 50% cashback to your original payment method. We sincerely apologise that we are unable to provide the full refund you are requesting. We understand that this is not the outcome you wanted, and we are genuinely sorry. As a further apology for what happened and for the inconvenience and delay you have experienced, we would also like to offer you 20% store credit to your account as a goodwill gesture. We know this does not undo the frustration you have experienced, but we hope you can accept these as genuine efforts from our side to make amends. Once again, Martin, we are truly sorry for the way this matter has been handled and for not meeting your expectations. Warm regards, Anna Customer Care Team Cecily York
Thursday 24 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-24 08:36 EDT · So to reitterate, i order an item from you.You send me an inferior item, nothing like the item i ordered and paid for. S
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-24 08:36 EDT
So to reitterate, i order an item from you.You send me an inferior item, nothing like the item i ordered and paid for. So on top of this, you now want me to pay for sending the recieved item, which is so poor in quality that it would have cost less to make than the postage cost I would have to pay to send it back. And then have to wait upwards of 2 1/2 month to maybe recieve the item i ordered in the first place!!!!Lets be totally clear here! I ordered and paid for an item in good faith. You have sent me and item which is nothing like the item i ordered, a cheap rag, totally interior in quality. And now, months after i ordered it and had to try and explain things to a disappointed wife, you want ME to have the trouble and cost of sending this rag, this absolut rubbish piece of rag back to China or whereever it came from. Let me tell ypu one thing. It will not happen. You will give me a refund. The most I can agree to is sending it to you for a full refund. And while we are at it, i will not rest till i have my refund. Whatever this takes i will not be treated and cheated like this. I am not interested in an exchange or to get the item i ordered. A full refund and nothing else. RegardsMartin LauridsenSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 23/09/2026 03:44 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Sama,I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start.A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3-4 weeks, and the refund would only be processed after the items are received and inspected.To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3-5 business days, while you can keep the items and avoid the return process altogether.We’re truly sorry for the inconvenience, and we hope this option makes things easier for you.Warm regards,AnnaCustomer Care TeamMarlow London
Wednesday 23 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-23 01:59 EDT · Hi AnnaThis is of course entirely uacceptable.I have been sent an item which is not as described, hence the responsebili
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-23 01:59 EDT
Hi AnnaThis is of course entirely uacceptable.I have been sent an item which is not as described, hence the responsebility lies with you. Trading standards will be in contact with you. RegardsMartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 23/09/2026 03:44 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Sama,I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start.A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3-4 weeks, and the refund would only be processed after the items are received and inspected.To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3-5 business days, while you can keep the items and avoid the return process altogether.We’re truly sorry for the inconvenience, and we hope this option makes things easier for you.Warm regards,AnnaCustomer Care TeamMarlow London
Tuesday 22 September 2026 · EDT
out · support@cecily-york.com → sama1@btinternet.com · 2026-09-22 22:44 EDT · Hi Sama, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frus
out support@cecily-york.com → sama1@btinternet.com human_intool 2026-09-22 22:44 EDT
Hi Sama, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start. A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3–4 weeks, and the refund would only be processed after the items are received and inspected. To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3–5 business days, while you can keep the items and avoid the return process altogether. We’re truly sorry for the inconvenience, and we hope this option makes things easier for you. Warm regards, Anna Customer Care Team Marlow London
Wednesday 16 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-16 01:57 EDT · Sent from my Galaxy
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-16 01:57 EDT
Sent from my Galaxy
▸ quoted history (3 lines)
-------- Original message --------From: support@cecily-york.com Date: 16/09/2026 03:14 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi there,Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you expected. I completely understand your concern.To help us confirm the issue and check this with our supplier, could you please send us a clear photo of the item you received? This will allow us to review the product and compare it with the item from your order.Once we receive the photo, we’ll be able to look into this further and advise you on the next steps.Warm regards,AnnaCustomer Care TeamMarlow London [INTERNAL — 3 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/0-20260916_065321_resized_1.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/1-20260916_065326_resized_1.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/6A7159F408173F82_btprdrgo003.btinternet.com___added_by_postmaster_btinternet.com/2-20260916_065336_resized_1.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
Tuesday 15 September 2026 · EDT
out · support@cecily-york.com → sama1@btinternet.com · 2026-09-15 22:14 EDT · Hi there, Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you
out support@cecily-york.com → sama1@btinternet.com human_intool 2026-09-15 22:14 EDT
Hi there, Thank you for getting back to us, and I’m sorry to hear that the item you received is different from what you expected. I completely understand your concern. To help us confirm the issue and check this with our supplier, could you please send us a clear photo of the item you received? This will allow us to review the product and compare it with the item from your order. Once we receive the photo, we’ll be able to look into this further and advise you on the next steps. Warm regards, Anna Customer Care Team Marlow London
Sunday 13 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-13 04:20 EDT · So I am having to contact you yet again.Proceedings have started to take you to the small claims court. Furthermore trad
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-13 04:20 EDT
So I am having to contact you yet again.Proceedings have started to take you to the small claims court. Furthermore trading standards have been notified.This will continue unless you provide me with a return label for the product you have sent me and an immidiate refund. RegardsMartinSent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 07/09/2026 08:59 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Hazel,Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060.For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961.Could you let me know why you're looking to return it, so I understand the situation properly?Warm regards,Customer Care TeamCecily York
Monday 7 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-07 05:38 EDT · So when you say the order has been paid, shipping label created etc, do you mean the order has not been shipped to me ye
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-07 05:38 EDT
So when you say the order has been paid, shipping label created etc, do you mean the order has not been shipped to me yet? The item i have recieved is nothing like the item shown in your advert, and nothing like the description. It is not a knitted item, it is a cheap polyester, very thin top which which would not cost 5p to.make, let alone £34.99. Sent from my Galaxy
▸ quoted history (1 lines)
-------- Original message --------From: support@cecily-york.com Date: 07/09/2026 08:59 (GMT+00:00) To: sama1@btinternet.com Subject: Re: Order #1060 Hi Hazel,Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060.For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961.Could you let me know why you're looking to return it, so I understand the situation properly?Warm regards,Customer Care TeamCecily York
out · support@cecily-york.com → sama1@btinternet.com · 2026-09-07 03:59 EDT · Hi Hazel, Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060
out support@cecily-york.com → sama1@btinternet.com tool 2026-09-07 03:59 EDT
Hi Hazel, Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060. For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961. Could you let me know why you're looking to return it, so I understand the situation properly? Warm regards, Customer Care Team Cecily York
Thursday 3 September 2026 · EDT
in · sama1@btinternet.com → support@cecily-york.com · 2026-09-03 21:49 EDT · HiI would like to return my order #1060.How do I process this, please?Sent from my Galaxy
in sama1@btinternet.com → support@cecily-york.com customer 2026-09-03 21:49 EDT
HiI would like to return my order #1060.How do I process this, please?Sent from my Galaxy

Proposed draft

from decision #4891 · action=reply · 2026-09-04 01:51:05 · dry-run

Hi Hazel, Thank you for writing in, and I'm sorry for the wait on a reply. I understand you'd like to return order #1060. For context on where things stand: the order is paid and a shipping label has been created, but we don't yet have a carrier update showing movement, so it's still being prepared on our end. Your tracking number is YT2623100707771961. Could you let me know why you're looking to return it, so I understand the situation properly? Warm regards, Customer Care Team Cecily York

Decision reason: REVIEW REQUIRED, Cecily York has never sent a customer email -- this would be the first. BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; order 1060. NOT SENT.

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