Queue
13 case(s) for Novelle Living · 0 breached on the SLA clock right now.
All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer
13 of 13 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.
| Case | Store | Order | Customer | Subject | Last activity | State | Label | Rung | SLA | Opened |
|---|---|---|---|---|---|---|---|---|---|---|
| #2450 | Novelle Living | — | shopifyprotect.fr@gmail.com | Technisch probleem met het betalingsproces van uw webshop | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 00:20:13 |
| #2486 | Novelle Living | — | petbedding.avencora1@gmail.com | Shipping to the United States? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-26 04:23:12 |
| #2480 | Novelle Living | — | mathewstorespecialist@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-25 19:34:25 |
| #2205 | Novelle Living | — | ibnqozeem3@gmail.com | Novelleliving | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:30 |
| #2204 | Novelle Living | — | googlebase-noreply@google.com | Hier is de gevraagde code voor Google Merchant Center | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:25 |
| #2203 | Novelle Living | — | barllogun045@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:21 |
| #2202 | Novelle Living | — | eminenceecompartners@gmail.com | Hi | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:16 |
| #2201 | Novelle Living | — | dennisosayi04@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:12 |
| #2200 | Novelle Living | — | xpertteamworkz@gmail.com | Build to last or for long term | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:07 |
| #2199 | Novelle Living | — | aremuabiodun805@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:01 |
| #2198 | Novelle Living | — | olatunji.chocor@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:56 |
| #2197 | Novelle Living | — | o365mc@microsoft.com | Weekly digest: Microsoft service updates | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:52 |
| #2196 | Novelle Living | — | mssecurity-noreply@microsoft.com | New recommendation available for novelleliving com | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:47 |
Case #2196 — Novelle Living
mssecurity-noreply@microsoft.com · order — · state imported · label none yet · rung 0
Facts
New recommendation available for novelleliving com
open
not set
2026-09-10 09:47:47
—
2026-09-10 09:47:47
Full thread — newest first
Thursday 10 September 2026 · UTC
You have a new recommendation for novelleliving com Do not allow users to grant consent to unreliable applications See why this recommendation was generated for your tenant and how to remediate it in the Microsoft Entra admin center . Learn more . To stop getting notifications for Microsoft Entra recommendations, see how to update your email notification settings . Privacy Statement This email is generated through novelleliving com's use of Microsoft Entra and may contain content that is controlled by your IT admin. Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 Facilitated by
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/DSV1W54T5UU4.UOCGEGLJER7J3_db3pepf0000ac29/0-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Proposed draft
No drafted reply on file for this thread yet.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Escalate to a human
Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.
Engine shadow decision — technical detail
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.