Queue
13 case(s) for Novelle Living · 0 breached on the SLA clock right now.
All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer
13 of 13 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.
| Case | Store | Order | Customer | Subject | Last activity | State | Label | Rung | SLA | Opened |
|---|---|---|---|---|---|---|---|---|---|---|
| #2450 | Novelle Living | — | shopifyprotect.fr@gmail.com | Technisch probleem met het betalingsproces van uw webshop | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 00:20:13 |
| #2486 | Novelle Living | — | petbedding.avencora1@gmail.com | Shipping to the United States? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-26 04:23:12 |
| #2480 | Novelle Living | — | mathewstorespecialist@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-25 19:34:25 |
| #2205 | Novelle Living | — | ibnqozeem3@gmail.com | Novelleliving | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:30 |
| #2204 | Novelle Living | — | googlebase-noreply@google.com | Hier is de gevraagde code voor Google Merchant Center | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:25 |
| #2203 | Novelle Living | — | barllogun045@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:21 |
| #2202 | Novelle Living | — | eminenceecompartners@gmail.com | Hi | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:16 |
| #2201 | Novelle Living | — | dennisosayi04@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:12 |
| #2200 | Novelle Living | — | xpertteamworkz@gmail.com | Build to last or for long term | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:07 |
| #2199 | Novelle Living | — | aremuabiodun805@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:48:01 |
| #2198 | Novelle Living | — | olatunji.chocor@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:56 |
| #2197 | Novelle Living | — | o365mc@microsoft.com | Weekly digest: Microsoft service updates | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:52 |
| #2196 | Novelle Living | — | mssecurity-noreply@microsoft.com | New recommendation available for novelleliving com | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 09:47:47 |
Case #2203 — Novelle Living
barllogun045@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-09-10 09:48:21
—
2026-09-10 09:48:21
Full thread — newest first
Thursday 10 September 2026 · UTC
(no readable text in this message — likely an automated notification, not a customer reply)
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Money action — admin only
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Escalate to a human
Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.
Engine shadow decision — technical detail
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