cs.gohigherlevel
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Queue

13 case(s) for Novelle Living · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

13 of 13 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2450Novelle Living—shopifyprotect.fr@gmail.comTechnisch probleem met het betalingsproces van uw webshopnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 00:20:13
#2486Novelle Living—petbedding.avencora1@gmail.comShipping to the United States?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 04:23:12
#2480Novelle Living—mathewstorespecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 19:34:25
#2205Novelle Living—ibnqozeem3@gmail.comNovellelivingnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:30
#2204Novelle Living—googlebase-noreply@google.comHier is de gevraagde code voor Google Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 09:48:25
#2203Novelle Living—barllogun045@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:21
#2202Novelle Living—eminenceecompartners@gmail.comHinotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:16
#2201Novelle Living—dennisosayi04@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:12
#2200Novelle Living—xpertteamworkz@gmail.comBuild to last or for long termnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:07
#2199Novelle Living—aremuabiodun805@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:01
#2198Novelle Living—olatunji.chocor@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:47:56
#2197Novelle Living—o365mc@microsoft.comWeekly digest: Microsoft service updatesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:47:52
#2196Novelle Living—mssecurity-noreply@microsoft.comNew recommendation available for novelleliving comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 09:47:47

← back to queue

Case #2486 — Novelle Living

petbedding.avencora1@gmail.com · order — · state imported · label none yet · rung 0

Facts
Shipping to the United States?
open
not set
2026-09-26 04:23:12
—
2026-09-26 04:23:12

Full thread — newest first

Saturday 26 September 2026 · UTC
in petbedding.avencora1@gmail.com → support@novelleliving.com customer 2026-09-26 04:23 UTC
Hi there, I found Novelle Living and wanted to ask if you currently ship to the United States. Thanks so much! Regards, Aurelia

Proposed draft

from decision #6436 · action=reply · 2026-09-26 04:23:38 · dry-run

Hi Aurelia, Thank you for your message, and what a lovely note to receive! Yes, we do ship to the United States, and shipping is free. If you have any questions once you place your order, we are always here to help. Warm regards, Anna Customer Care Team Novelle Living

Decision reason: Pre-sale shipping availability question with no order context; answered per policy, kept short per learned shipping-question guidance.

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

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