cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

13 case(s) for Novelle Living · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

13 of 13 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2450Novelle Living—shopifyprotect.fr@gmail.comTechnisch probleem met het betalingsproces van uw webshopnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 00:20:13
#2486Novelle Living—petbedding.avencora1@gmail.comShipping to the United States?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 04:23:12
#2480Novelle Living—mathewstorespecialist@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 19:34:25
#2205Novelle Living—ibnqozeem3@gmail.comNovellelivingnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:30
#2204Novelle Living—googlebase-noreply@google.comHier is de gevraagde code voor Google Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 09:48:25
#2203Novelle Living—barllogun045@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:21
#2202Novelle Living—eminenceecompartners@gmail.comHinotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:16
#2201Novelle Living—dennisosayi04@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:12
#2200Novelle Living—xpertteamworkz@gmail.comBuild to last or for long termnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:07
#2199Novelle Living—aremuabiodun805@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:01
#2198Novelle Living—olatunji.chocor@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:47:56
#2197Novelle Living—o365mc@microsoft.comWeekly digest: Microsoft service updatesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:47:52
#2196Novelle Living—mssecurity-noreply@microsoft.comNew recommendation available for novelleliving comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 09:47:47

← back to queue

Case #2204 — Novelle Living

googlebase-noreply@google.com · order — · state imported · label none yet · rung 0

Facts
Hier is de gevraagde code voor Google Merchant Center
open
not set
2026-09-10 09:48:25
—
2026-09-10 09:48:25

Full thread — newest first

Thursday 10 September 2026 · UTC
in googlebase-noreply@google.com → support@novelleliving.com customer 2026-09-10 09:48 UTC
Merchant Center-ID: 5847174828 Uw code is 54198 Vul deze code in Merchant Center in of klik hieronder om uw website te bevestigen. Nu bevestigen <https://c.gle/ACT4xYyDFKMsOxiTlhMMXSwxFKAIKIKR6jCQRbZ60iDx0Z2Q_cVyo7vDU_UkdxCP-p4QSgeHh-jUO-XRWc7z1yhfZ8IPeIMtyuf0y48H-K41CHMOxlf068q6vd-ZbckE06IrP5QpFm5BlXEQsVr8FdY-GSS1SfRux459ihfRd7BfM_n4Q8faV6cuXDk> Als u denkt dat u dit bericht ten onrechte heeft ontvangen, neemt u contact op met Google Support. Heeft u hulp nodig? Ga voor meer informatie naar het Helpcentrum<https://c.gle/ACT4xYyQVu4cUCIzbTvvmrISRDGfMLx6m4MJsVEBAUy5S6eY2mAO3ZVaM2Oqat_PXit_UnxMMixhFfkunPiYIz5GlN_BNem3DDvoaxMMKvDhhiSa5l4h37h0L8RUML_wjUeo6vO1K9VuZpDtAGkYvp6fdoNfh6QqOaiqts3hVeldCql6qYW9iggeKOI>. (c) 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 www.google.com <https://c.gle/ACT4xYyuevxDvjRuA8KKzHByg42wYKM46Q4_gfm3Khg9F5AAwysgHs1RD7Dmaz8JBVrg2bdREoXKfW5EB3IiYtWaruLOg-RuM7J2nhlR7lytKMSRTherc_jCNGw_ULZFNAwYm0uH_1U> We sturen u deze e-mail om u te informeren over belangrijke wijzigingen in uw Merchant Center-account.

Proposed draft

No drafted reply on file for this thread yet.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.