cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

52 case(s) for Montela Footwear · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

52 of 52 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2760Montela Footwear—abdulquyumabdulfatai1@gmail.comA small idea worth consideringnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 14:36:38
#2736Montela Footwear—prime053k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 03:25:23
#2655Montela Footwear—consultapex53@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 09:38:57
#2628Montela Footwear—emjayconsultt83@gmail.comPartnership opportunity for Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 14:48:26
#2612Montela Footwear—alphaldigital2004@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 02:08:52
#2571Montela Footwear—sulexexpertt@gmail.comA question ⁉️ Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 17:57:17
#2606Montela Footwear—dessywill22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 14:28:40
#2604Montela Footwear—oluwasegunemmanuel882@gmail.comIs Montelafootwear. ready for December demand?notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 12:00:31
#2594Montela Footwear—abdulhakimayuba70@gmail.com𝒔𝒕𝒐𝒓𝒆 𝒎𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 𝒐𝒑𝒑𝒐𝒓𝒕𝒖𝒏𝒊𝒕𝒚notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 15:16:34
#2592Montela Footwear—aliatfat75@gmail.comJust for Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 13:22:38
#2590Montela Footwear—ecomprime30k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 12:05:27
#2586Montela Footwear—michyshopify3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 04:07:07
#2576Montela Footwear—joseph.booster.solution67@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-06 12:57:24
#2569Montela Footwear—kamalkoly.uk1@gmail.comSupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-05 14:29:52
#2562Montela Footwear—shopify.merchantservicesdesk@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-04 14:22:24
#2551Montela Footwear—warizrev@gmail.comBusiness ratingsnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:48:11
#2548Montela Footwear—sagetech69@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 08:33:43
#2543Montela Footwear—ashomuexpert51@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-01 13:21:34
#2518Montela Footwear—knowenter@gmail.comWallet metamask access has been restricted.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 10:49:21
#2509Montela Footwear—crm.shopifyteam.us@gmail.comYour Store Statusnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 14:00:47
#2505Montela Footwear—adedipekehinde05@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:11:48
#2500Montela Footwear—yinkabright222@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 01:07:18
#2497Montela Footwear—yusuphayomide065@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 19:38:37
#2487Montela Footwear—j30hs1015@gmail.com👋notification never addressed to a store support inboximportednone yet0no SLA set2026-09-26 07:21:00
#2481Montela Footwear—shigabalawrence0@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 20:31:11
#2476Montela Footwear—ecomgrowthlab8@gmail.comOne quick question Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 15:25:26
#2465Montela Footwear—adenijitaiwo153@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 00:48:06
#2463Montela Footwear—adisajohn467@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 23:44:09
#2462Montela Footwear—olorunfemidavid49@gmail.comProduct enquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 22:53:50
#2433Montela Footwear—victorcommerce.us@gmail.comBetalingsfout gedetecteerdnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 01:33:28
#2452Montela Footwear—taofikecom1051@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 01:09:04
#2435Montela Footwear—josephecompro12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 03:35:22
#2429Montela Footwear—ehussaingroup2026@gmail.comMontelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 15:54:17
#2414Montela Footwear—victortai633@gmail.comQuick Enquirynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 13:19:45
#2409Montela Footwear—cs.lampardagency.com004@gmail.comMessage for Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 09:33:43
#2266Montela Footwear1022linditadumani@yahoo.co.ukReturn request order : #1022notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 20:40:05
#2405Montela Footwear—davidconor.us@gmail.comB2B Questionnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 22:38:07
#2390Montela Footwear—ola.zhenisbek@gmail.com[Important] Stock verification required on your Shopify stornotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 22:47:34
#2381Montela Footwear—maruffecommerceexpert@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:55:49
#2343Montela Footwear—hbeedigitalsdevelopmentteam@gmail.comHi Montelafootwear,notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 09:47:29
#2336Montela Footwear—testflight_no_reply@email.apple.comAdsGPT Media Conversion Platform OpCo, LLC has invited you tnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 14:36:02
#2330Montela Footwear—primemajento@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 10:49:40
#2318Montela Footwear—mondlifeconsultant112@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 14:00:30
#2314Montela Footwear—bayyosales8@gmail.comRe Re Re Re Re for Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 10:19:22
#2308Montela Footwear—michaeldigitalasolutions@gmail.comQuick question about Montelafootwearnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 06:22:36
#2285Montela Footwear—ademideopeyemi777@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 02:44:19
#2284Montela Footwear—vincentnetwork4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 23:47:54
#2283Montela Footwear—lonejoof@hotmail.com#C8RP8080Znotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 20:44:41
#2273Montela Footwear—destinyexpert1234@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:56:11
#2261Montela Footwear—henryewesor3@gmail.comQuestion about about Ordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 15:18:57
#2258Montela Footwear—eccomancesolutionsgrowthsupply@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 14:36:57
#2251Montela Footwear—alapandeded@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 13:19:18

← back to queue

Case #2266 — Montela Footwear

linditadumani@yahoo.co.uk · order 1022 · state imported · label none yet · rung 0

Facts
Return request order : #1022
open
not set
2026-09-10 20:40:05
—
2026-09-10 20:40:06

Full thread — newest first

Sunday 20 September 2026 · BST
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-20 09:34 BST
> > > Dear Montela Footwear Customer Service, > > I am following up on my previous email regarding the return of order #1022, which was delivered two weeks ago. > > I have not yet received a response or any return instructions. I would like to return the footwear for a refund, as the material was not as expected. > > Please could you confirm the return procedure and provide the return address as soon as possible? > > I would appreciate a prompt response so that I can arrange the return without further delay. > > Order number: #1022 > > Kind regards > Lindita Dumani
Thursday 17 September 2026 · BST
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-17 19:59 BST
> On 13 Sep 2026, at 20:09, lindita dumani <linditadumani@yahoo.co.uk> wrote: > > > Dear Montela Customer Service, > > I am writing to formally request a return and full refund for my order. > > Product: Mila – Orthopaedic Comfort Shoes > Colour: Black > Size: UK 5 / EU 38 > Order value: £49.95 > Tracking number: YT2624300711557922 > > The shoes have been delivered, but unfortunately I am not satisfied with them and I do not wish to keep them. > > I previously contacted you about returning the shoes but have not received a response. > > Please provide me with the return address and full return instructions as soon as possible. I am requesting the return within your 30-day return period. > > Please confirm that my return request has been received and that I will receive a refund of £49.95 to my original payment method once the shoes are returned. > > I will keep the shoes unused and in their original condition while waiting for your return instructions. > > I look forward to your prompt response. > > Kind regards > > Lindita Dumani > >
Wednesday 16 September 2026 · BST
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-16 20:35 BST
Dear Montela Footwear Customer Service, I am contacting you again regarding my return request for order #1022. I first contacted you over a week ago requesting instructions and a return address, but I have still not received any response. I am requesting to return the footwear for a refund because I am not satisfied with the material and it is not as expected. Please respond to this email within 48 hours with the return instructions and return address. I do not want to miss any applicable return period due to the lack of response from your customer service team. If I do not receive a response, I will have to consider taking the matter further through the appropriate payment provider and consumer protection channels. Order number: #1022 I look forward to your urgent response. Kind regards Lindita Dumani
Monday 14 September 2026 · BST
in · linditadumani@yahoo.co.uk → support@montelafootwear.com · 2026-09-14 21:25 BST · Dear Montela Footwear Customer Service, I would like to request a return for my order #1022 which was delivered today. U
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-14 21:25 BST
Dear Montela Footwear Customer Service, I would like to request a return for my order #1022 which was delivered today. Unfortunately, I am not happy with the material of the footwear, as it is not what I expected. I would therefore like to return the item for a refund. Please could you provide me with the return instructions and return address? Order number: #1022 Name: Lindita Dumani Thank you for your help. Kind regards, Lindita Dumani
Sunday 13 September 2026 · BST
in · linditadumani@yahoo.co.uk → support@montelafootwear.com · 2026-09-13 20:11 BST · Dear Montela Customer Service, I am writing to formally request a return and full refund for my order. Product: Mila – O
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-13 20:11 BST
Dear Montela Customer Service, I am writing to formally request a return and full refund for my order. Product: Mila – Orthopaedic Comfort Shoes Colour: Black Size: UK 5 / EU 38 Order value: £49.95 Tracking number: YT2624300711557922 The shoes have been delivered, but unfortunately I am not satisfied with them and I do not wish to keep them. I previously contacted you about returning the shoes but have not received a response. Please provide me with the return address and full return instructions as soon as possible. I am requesting the return within your 30-day return period. Please confirm that my return request has been received and that I will receive a refund of £49.95 to my original payment method once the shoes are returned. I will keep the shoes unused and in their original condition while waiting for your return instructions. I look forward to your prompt response. Kind regards Lindita Dumani
Friday 11 September 2026 · BST
in · linditadumani@yahoo.co.uk → support@montelafootwear.com · 2026-09-11 20:16 BST · > Dear Montela Footwear Customer Service, > > I would like to request a return for my order #1022 which was delivered to
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-11 20:16 BST
> Dear Montela Footwear Customer Service, > > I would like to request a return for my order #1022 which was delivered today. > > Unfortunately, I am not happy with the material of the footwear, as it is not what I expected. I would therefore like to return the item for a refund. > > Please could you provide me with the return instructions and return address? > > Order number: #1022 Name: Lindita Dumani > > Thank you for your help. > > Kind regards, > > Lindita Dumani > >
Thursday 10 September 2026 · BST
in · linditadumani@yahoo.co.uk → support@montelafootwear.com · 2026-09-10 21:40 BST · Dear Montela Footwear Customer Service, I would like to request a return for my order #1022 which was delivered today. U
in linditadumani@yahoo.co.uk → support@montelafootwear.com customer 2026-09-10 21:40 BST
Dear Montela Footwear Customer Service, I would like to request a return for my order #1022 which was delivered today. Unfortunately, I am not happy with the material of the footwear, as it is not what I expected. I would therefore like to return the item for a refund. Please could you provide me with the return instructions and return address? Order number: #1022 Name: Lindita Dumani Thank you for your help. Kind regards, Lindita Dumani

Proposed draft

from decision #6130 · action=reply · 2026-09-20 08:35:03 · dry-run

Dear Lindita, I am so sorry for the delay in getting back to you, and for the frustration this has caused. That is not the experience we want you to have, and I completely understand why you are unhappy after chasing us so many times. I can see your order #1022 for the Mila - Orthopaedic Comfort Shoes (Black, UK 5 / EU 38), and I am sorry to hear the material was not quite what you expected. Before you go to the trouble of sending them back, I wanted to reach out directly. A return has to travel a long way and can take some time in the post, there is always a small risk of it going missing along the way, and repackaging everything is a hassle in itself. So rather than putting you through that, I would like to offer you a cashback of 10 percent on your original purchase, so you can simply keep the shoes exactly as they are, with nothing at all to send back. If that works for you, just let me know and I will get this moving for you straight away. Warm regards, Anna Customer Care Team Marlow London

Decision reason: First substantive reply after repeated ignored chases; opens the cashback ladder at 10% to retain the sale per LOCKED policy, no action taken yet since nothing has been accepted

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

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