Shopify — Merchant Trust verification body, table, td, p, a, h1, h2, li { font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif; } body { margin: 0; padding: 0; width: 100% !important; } table { border-collapse: collapse; } img { border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none; } a { color: #000000; font-weight: 500; text-decoration: underline; } @media screen and (max-width: 620px) { .container { width: 100% !important; } .px { padding-left: 20px !important; padding-right: 20px !important; } } Shopify Payments paused — verify stock to continue your appeal. Shopify Merchant Trust Shopify Payments temporarily suspended We've placed a temporary hold on Shopify Payments for your store while we verify inventory levels and shipping records linked to recent chargeback activity. Stores that cannot demonstrate accurate stock and fulfillment data may be in breach of our commerce policies. You still have time to appeal. Submit complete documentation before the 370-day deadline to avoid automatic store closure. Payment processor holds on pending balances may last up to 365 days. Start verification While your account is restricted Access store settings, documents, and payout summaries File an appeal with inventory and order evidence Change payout bank account one time before closure window Note: No plan charges apply during the restriction period. Appeal timeline Complete the verification form online Merchant Trust reviews your file within standard processing times Outcome notification sent to your account email Read about the appeal process Ticket ID: {{ticket_id}} Shopify Merchant Trust Team © Shopify, 151 O'Connor Street, Ground floor, Ottawa ON, K2P 2L8 This message was sent regarding your store account. If you believe you received this email in error, contact Shopify Support.