cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

115 case(s) for Elara Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

115 of 115 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2769Elara Dublin2415eloiseandoscar@yahoo.co.ukImportant news about your order #2415notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 19:14:54
#2766Elara Dublin2423rodproctor2@yahoo.co.ukYour order #2423 is on its way!notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 16:56:02
#2617Elara Dublin2408doriemckeown@hotmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 11:22:07
#2621Elara Dublin2398victoriajanenewington@hotmail.comYour order #2398 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 22:11:40
#2738Elara Dublin—josh.elevate.6@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 04:41:43
#2608Elara Dublin2404ljudik.nazar@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:29:22
#2654Elara Dublin—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:58:28
#2442Elara Dublin2368katie.holder86@gmail.comNew customer message on 22 September 2026 at 14:39notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 12:40:34
#2620Elara Dublin2431keyte67@hotmail.co.ukNew customer message on 10 October 2026 at 22:39notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 20:40:13
#2647Elara Dublin—merchants.shopifyhelpcenter@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 20:57:53
#2607Elara Dublin2404ljudik3006@ukr.netNew customer message on 8 October 2026 at 17:27notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:27:25
#2603Elara Dublin2409nicolapadmore8@gmail.comMy order #2409notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 11:47:01
#2619Elara Dublin—saviourchristopher885@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 15:34:54
#2616Elara Dublin2420courtneynoah06@gmail.comNew customer message on 10 October 2026 at 09:48notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 07:48:32
#2076Elara Dublin2351nikki_j_wood@yahoo.co.ukImportant news about your order #2351notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 09:44:47
#2430Elara Dublin2370donna.livingstone@hotmail.co.ukOrder 2370notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 16:09:12
#2384Elara Dublin2363leanne_caple@yahoo.comYour order #2363 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:26:19
#2440Elara Dublin2402gina.caldwell2000@hotmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 08:59:10
#2438Elara Dublin2372philippa.jeffery2@gmail.comOrder #2372 is on its way for delivery!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 07:12:08
#2304Elara Dublin2371lucyreffell@aol.comOrders Order #2371notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 18:31:34
#2443Elara Dublin—mountechdropship4@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:00:29
#2441Elara Dublin—anthonystoreadvisor06@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 11:10:10
#2423Elara Dublin2381eviemaierosser@gmail.comNew customer message on 21 September 2026 at 13:26notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 11:29:36
#2421Elara Dublin2400egbayeloomowumi@ymail.comcancel ordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 10:26:28
#2397Elara Dublin2367aree_c@hotmail.co.ukThank You for Your Order, Aree!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 05:11:04
#2436Elara Dublin—josephecompro12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 03:42:25
#2415Elara Dublin—blissmarketiingque@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 14:51:18
#1861Elara Dublin2346mariemurphy220968@gmail.comOrder #2346 confirmednotification never addressed to a store support inboximportedADDRESS_CHANGE0no SLA set2026-09-04 01:49:59
#2398Elara Dublin2346mariemurphy220968@hotmail.comNew customer message on 19 September 2026 at 08:32notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 06:34:56
#2404Elara Dublin2379claireboyle44@hotmail.comordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 19:32:22
#1866Elara Dublin2350pncube250@gmail.comOrder #2350 confirmednotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2374Elara Dublin—derenewx5@gmail.comQuick question about Enquiriesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:04:08
#2337Elara Dublin2340e.keshavarz-moore@ucl.ac.ukReturn of order Order #2340notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 15:46:57
#2158Elara Dublin2360mradavies@rocketmail.comImportant news about your order #2360notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 14:41:48
#2352Elara Dublin—mondlifeconsultant009876@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 16:49:24
#2278Elara Dublin2358kirstyfernihough@hotmail.comCancellationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:03:47
#2334Elara Dublin2352jaynehorsted@live.co.ukOrder of a coat.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 13:37:49
#2329Elara Dublin—gary@lemonia.orgNew customer message on 15 September 2026 at 12:07notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 10:10:01
#1876Elara Dublin2345zcathrew@gmail.comNew customer message on 3 September 2026 at 19:32notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:50:03
#2313Elara Dublin—carolynne@smatalent.comNew customer message on 14 September 2026 at 11:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 09:31:04
#2291Elara Dublin2359rowenahogan62@icloud.comNew customer message on 12 September 2026 at 12:00notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 10:01:58
#2305Elara Dublin2364kady.cunningham@hotmail.co.ukNew customer message on 13 September 2026 at 21:28notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 19:29:21
#2286Elara Dublin—jamesonolanrewaju@gmail.comHellonotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:24:13
#2300Elara Dublin2366callumsimpson24@icloud.comNew customer message on 13 September 2026 at 00:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 22:40:04
#2293Elara Dublin—kemsonexpert108@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 11:21:14
#2277Elara Dublin—saviourboosts2121@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 14:34:38
#2268Elara Dublin—afolayanolam5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 02:09:03
#2264Elara Dublin—boostpoint.shopcommerce@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:03:41
#2262Elara Dublin—johnvalladaresy@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 16:00:24
#2179Elara Dublin—samzyexpert53@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 16:45:32
#2170Elara Dublin—therondigital35@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:27:43
#1825Elara Dublin—kalidhdrey@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#2149Elara Dublin2349mandeep2016kaur@gmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 07:09:36
#2150Elara Dublin—adotech.053@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 09:11:18
#2143Elara Dublin—sharonmighty005@gmail.comNew customer message on 8 September 2026 at 03:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 01:38:30
#2137Elara Dublin—rayflexdigital002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 18:24:15
#2113Elara Dublin—vividrose075@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 21:43:12
#2130Elara Dublin—laurelmobility@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 12:46:56
#1867Elara Dublin1003ayoexpert10@gmail.comOrder #1003 Elara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#2125Elara Dublin—logunsulyheart@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 10:37:59
#1838Elara Dublin—mumtazhosany77@gmail.comNew customer message on 17 August 2026 at 14:53notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#2121Elara Dublin—a.g.smartsites5@gmail.comCould Elara Dublin be easier to discover?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 08:56:00
#2119Elara Dublin2354leannehumble5357@gmail.comNew customer message on 7 September 2026 at 07:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 05:29:50
#1831Elara Dublin—vertacorestorewisesolution02@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1836Elara Dublin—labdelhaq21@gmail.comNew customer message on 15 August 2026 at 20:53notification never addressed to a store support inboximportedPRODUCT_QUESTION0no SLA set2026-09-04 01:49:53
#1846Elara Dublin2339fieldenchrissy20@gmail.comNew customer message on 20 August 2026 at 06:46notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:55
#1847Elara Dublin—vicktech3738@gmail.comOrder for Elara Dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1850Elara Dublin—hrw57@hotmail.comNew customer message on 21 August 2026 at 13:01notification never addressed to a store support inboximportedSIZING_QUESTION0no SLA set2026-09-04 01:49:56
#1851Elara Dublin—swiftysales326@gmail.comA quick tip for your Shopify storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1833Elara Dublin—mailer@shopify.comAn email change request was madenotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1862Elara Dublin—moseshub685@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:59
#1854Elara Dublin2338adamfox104@yahoo.comOrder #2338 confirmednotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:57
#1865Elara Dublin—rajumohammod@gmail.comNew customer message on 28 August 2026 at 03:10notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2075Elara Dublin2342rosiegriff@talk21.comYour order #2342 has been delivered! 🥳notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:43:21
#2089Elara Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 19:37:41
#2094Elara Dublin—kenhad532@gmail.comYour Products Deserve More Buyersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:43:45
#2093Elara Dublin—vincentsolution99@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:32:57
#2084Elara Dublin—superiorshopifystoremanager001@gmail.com.......notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 16:57:21
#1874Elara Dublin—abdullatteefaminah13@gmail.comGood day, Elara-dublin.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1873Elara Dublin—officialrockey17@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1875Elara Dublin—pupoli135@icloud.comHi .notification never addressed to a store support inboximportedNOT_ARRIVED0no SLA set2026-09-04 01:50:03
#1837Elara Dublin—support@simprosys.comElara Dublin, Need help connecting your Google account?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1870Elara Dublin—apexconsult0023@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1869Elara Dublin—ecomvolution0021@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1872Elara Dublin—prosperexpert308@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1871Elara Dublin—abayomiexpart374@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1868Elara Dublin—opeyemir948@gmail.com20–35 Orders in 2 Weeks?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#1864Elara Dublin—digitaltheron4@gmail.comA conversion leak that may be hiding in plain sightnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1863Elara Dublin—apexconsult0012@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1859Elara Dublin—dammysales804@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1856Elara Dublin—shina.neo.shopify@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1860Elara Dublin—ekinzcommerce23@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1857Elara Dublin—toheebolukotun.d@gmail.comElara-dublin Do you ship to uknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1858Elara Dublin—daveanimation045@gmail.comVoorstel: 5% commissie voor 50 bestellingen binnen 3 weken.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1855Elara Dublin—atandamarketinghubs935@gmail.comYonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:57
#1849Elara Dublin—muhdbushar.expert@gmail.comElara-dublin, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1852Elara Dublin—rahman.saless1k@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1853Elara Dublin—brightproexpert@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1848Elara Dublin—richardolawale47@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1844Elara Dublin—waliyatwaliyat03@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1845Elara Dublin—merakisshop08@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1843Elara Dublin—bbjanetbecky@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1841Elara Dublin—kemsonsales1k@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1842Elara Dublin—aishamohammedamina33@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1839Elara Dublin—jamtech2222@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1840Elara Dublin—onadiranabdulsalam328@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:54
#1834Elara Dublin—fitayoexpert27@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#1835Elara Dublin—fawazayomide.herey@gmail.comInsights and Solutions Regarding Your CWV Issues Elara-dublinotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1832Elara Dublin—bakaref833@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1830Elara Dublin—ayodeji.online.expert.pro@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1826Elara Dublin—aromaraduabdulkabir0@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#1827Elara Dublin—storeforge.builds@gmail.comA quick observation about your storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1828Elara Dublin—ekinzcommerce34@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1824Elara Dublin—zenofrederik@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:50
#1829Elara Dublin—toheebconsult6@gmail.comSomething changing on Shopifynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51

← back to queue

Case #1861 — Elara Dublin

mariemurphy220968@gmail.com · order 2346 · state imported · label ADDRESS_CHANGE · rung 0

Facts
Order #2346 confirmed
open
not set
2026-09-04 01:49:59
—
2026-09-04 10:42:09

Full thread — newest first

Monday 21 September 2026 · IST
out support@elara-dublin.com → mariemurphy220968@gmail.com human_intool 2026-09-21 08:45 IST
Hi Marie, Thank you for reaching out. Using the order number from this thread, I've located your order (#2346). I'm sorry to hear the coat didn't fit as expected. A return is certainly possible, with the return shipping cost of £19.95 paid by you. As the item needs to be sent to our overseas supplier, delivery can take around 3-4 weeks, and the refund is only processed once it arrives and is inspected. There is also a small possibility of delays or loss during transit. To save you the cost and hassle of returning the item, we can offer you 30% cashback on your order instead. This would be returned to your original payment method within 3-5 business days, and you're welcome to keep the item. Please let me know which option you'd prefer, and I'll be happy to arrange it for you. Warm regards, Elara Dublin Customer Care Team Elara Dublin
Friday 18 September 2026 · IST
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-18 10:32 IST
I need to return my order as its too small. Thank you
▸ quoted history (30 lines)
On Wed, 9 Sept 2026, 14:25 Marie Murphy, <mariemurphy220968@gmail.com> wrote: > Can u advise me how to return this please. Thank you > > On Sat, 5 Sept 2026, 11:59 Marie Murphy, <mariemurphy220968@gmail.com> > wrote: > >> Hi, I received my order but it's way too small, can u advise me how to >> return please. Thank you >> >> On Thu, 3 Sept 2026, 08:20 ELARA, <support@elara-dublin.com> wrote: >> >>> Arriving soon. >>> ELARA >>> OUT FOR DELIVERY >>> Out for delivery today >>> >>> Order *#2346* has reached your local depot and is out for delivery. >>> If you're not in, the courier will leave a card. >>> Track your order >>> <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_0> >>> >>> ELARA · elara-dublin.com >>> Prefer not to receive these? Unsubscribe" >>> style="color:#9a938c;">Unsubscribe here. >>> [image: Powered by Klaviyo] >>> <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_1> >>> >>
Monday 14 September 2026 · IST
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-14 10:01 IST
You received a new message from your online store's contact form. Country Code: GB Name: Marie Murphy Email: mariemurphy220968@gmail.com Body: Order #3246 I have contacted you all week regarding a return of my order but no one is getting back to me. Can someone please let me know how to generate a return. Thank you
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-14 08:48 IST · Can someone please get back to me regarding a return
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-14 08:48 IST
Can someone please get back to me regarding a return
▸ quoted history (27 lines)
On Mon, 7 Sept 2026, 08:59 , <support@elara-dublin.com> wrote: > Hi Marie, > > Thank you for reaching out, and I am sorry you have not had a reply until > now, that is not the experience we want for you. > > I can see your note about the missing house number for order 2346, thank > you for flagging that. I also see your messages about the fit not being > right and wanting to return the item. I have taken note of that request and > am looking into it for you, though I cannot confirm details of a return > process in this message. > > On the shipping side, I want to be straightforward with you. We do not yet > have a carrier update showing movement on this order, so I cannot confirm > exact delivery status beyond that it has been prepared for dispatch. Your > tracking number is YT2623800708319211 if you would like to check for > updates on the carrier's own site. > > Could you confirm the correct full address including the house number, so > we have it accurately on file. That will help us as we look into everything > else for you. > > Warm regards, > Customer Care Team > Elara Dublin >
Sunday 13 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-13 17:16 IST · Can so.eone please get back to me regarding my request for a return. I have waited a week already with no response
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-13 17:16 IST
Can so.eone please get back to me regarding my request for a return. I have waited a week already with no response
▸ quoted history (33 lines)
On Fri, 11 Sept 2026, 19:17 Marie Murphy, <mariemurphy220968@gmail.com> wrote: > Im still waiting a reply from u regarding my return > > On Mon, 7 Sept 2026, 08:59 , <support@elara-dublin.com> wrote: > >> Hi Marie, >> >> Thank you for reaching out, and I am sorry you have not had a reply until >> now, that is not the experience we want for you. >> >> I can see your note about the missing house number for order 2346, thank >> you for flagging that. I also see your messages about the fit not being >> right and wanting to return the item. I have taken note of that request and >> am looking into it for you, though I cannot confirm details of a return >> process in this message. >> >> On the shipping side, I want to be straightforward with you. We do not >> yet have a carrier update showing movement on this order, so I cannot >> confirm exact delivery status beyond that it has been prepared for >> dispatch. Your tracking number is YT2623800708319211 if you would like to >> check for updates on the carrier's own site. >> >> Could you confirm the correct full address including the house number, so >> we have it accurately on file. That will help us as we look into everything >> else for you. >> >> Warm regards, >> Customer Care Team >> Elara Dublin >> >
Friday 11 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-11 19:18 IST · Im still waiting a reply from u regarding my return
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-11 19:18 IST
Im still waiting a reply from u regarding my return
▸ quoted history (27 lines)
On Mon, 7 Sept 2026, 08:59 , <support@elara-dublin.com> wrote: > Hi Marie, > > Thank you for reaching out, and I am sorry you have not had a reply until > now, that is not the experience we want for you. > > I can see your note about the missing house number for order 2346, thank > you for flagging that. I also see your messages about the fit not being > right and wanting to return the item. I have taken note of that request and > am looking into it for you, though I cannot confirm details of a return > process in this message. > > On the shipping side, I want to be straightforward with you. We do not yet > have a carrier update showing movement on this order, so I cannot confirm > exact delivery status beyond that it has been prepared for dispatch. Your > tracking number is YT2623800708319211 if you would like to check for > updates on the carrier's own site. > > Could you confirm the correct full address including the house number, so > we have it accurately on file. That will help us as we look into everything > else for you. > > Warm regards, > Customer Care Team > Elara Dublin >
Wednesday 9 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-09 14:26 IST · Can u advise me how to return this please. Thank you
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-09 14:26 IST
Can u advise me how to return this please. Thank you
▸ quoted history (25 lines)
On Sat, 5 Sept 2026, 11:59 Marie Murphy, <mariemurphy220968@gmail.com> wrote: > Hi, I received my order but it's way too small, can u advise me how to > return please. Thank you > > On Thu, 3 Sept 2026, 08:20 ELARA, <support@elara-dublin.com> wrote: > >> Arriving soon. >> ELARA >> OUT FOR DELIVERY >> Out for delivery today >> >> Order *#2346* has reached your local depot and is out for delivery. >> If you're not in, the courier will leave a card. >> Track your order >> <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_0> >> >> ELARA · elara-dublin.com >> Prefer not to receive these? Unsubscribe" >> style="color:#9a938c;">Unsubscribe here. >> [image: Powered by Klaviyo] >> <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_1> >> >
Monday 7 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-07 10:23 IST · My order is showing as delivered
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-07 10:23 IST
My order is showing as delivered
▸ quoted history (35 lines)
On Mon, 7 Sept 2026, 10:18 Marie Murphy, <mariemurphy220968@gmail.com> wrote: > I recieved the coat on Saturday but it doesn't fit > My door number is 13 > Thank you > > On Mon, 7 Sept 2026, 08:59 , <support@elara-dublin.com> wrote: > >> Hi Marie, >> >> Thank you for reaching out, and I am sorry you have not had a reply until >> now, that is not the experience we want for you. >> >> I can see your note about the missing house number for order 2346, thank >> you for flagging that. I also see your messages about the fit not being >> right and wanting to return the item. I have taken note of that request and >> am looking into it for you, though I cannot confirm details of a return >> process in this message. >> >> On the shipping side, I want to be straightforward with you. We do not >> yet have a carrier update showing movement on this order, so I cannot >> confirm exact delivery status beyond that it has been prepared for >> dispatch. Your tracking number is YT2623800708319211 if you would like to >> check for updates on the carrier's own site. >> >> Could you confirm the correct full address including the house number, so >> we have it accurately on file. That will help us as we look into everything >> else for you. >> >> Warm regards, >> Customer Care Team >> Elara Dublin >> >
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-07 10:18 IST · I recieved the coat on Saturday but it doesn't fit My door number is 13 Thank you
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-07 10:18 IST
I recieved the coat on Saturday but it doesn't fit My door number is 13 Thank you
▸ quoted history (27 lines)
On Mon, 7 Sept 2026, 08:59 , <support@elara-dublin.com> wrote: > Hi Marie, > > Thank you for reaching out, and I am sorry you have not had a reply until > now, that is not the experience we want for you. > > I can see your note about the missing house number for order 2346, thank > you for flagging that. I also see your messages about the fit not being > right and wanting to return the item. I have taken note of that request and > am looking into it for you, though I cannot confirm details of a return > process in this message. > > On the shipping side, I want to be straightforward with you. We do not yet > have a carrier update showing movement on this order, so I cannot confirm > exact delivery status beyond that it has been prepared for dispatch. Your > tracking number is YT2623800708319211 if you would like to check for > updates on the carrier's own site. > > Could you confirm the correct full address including the house number, so > we have it accurately on file. That will help us as we look into everything > else for you. > > Warm regards, > Customer Care Team > Elara Dublin >
out · support@elara-dublin.com → mariemurphy220968@gmail.com · 2026-09-07 08:59 IST · Hi Marie, Thank you for reaching out, and I am sorry you have not had a reply until now, that is not the experience we w
out support@elara-dublin.com → mariemurphy220968@gmail.com tool 2026-09-07 08:59 IST
Hi Marie, Thank you for reaching out, and I am sorry you have not had a reply until now, that is not the experience we want for you. I can see your note about the missing house number for order 2346, thank you for flagging that. I also see your messages about the fit not being right and wanting to return the item. I have taken note of that request and am looking into it for you, though I cannot confirm details of a return process in this message. On the shipping side, I want to be straightforward with you. We do not yet have a carrier update showing movement on this order, so I cannot confirm exact delivery status beyond that it has been prepared for dispatch. Your tracking number is YT2623800708319211 if you would like to check for updates on the carrier's own site. Could you confirm the correct full address including the house number, so we have it accurately on file. That will help us as we look into everything else for you. Warm regards, Customer Care Team Elara Dublin
Saturday 5 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-05 12:08 IST · Hi I received my order today but unfortunately it is too small. Can u advise me how to return, thank you
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-05 12:08 IST
Hi I received my order today but unfortunately it is too small. Can u advise me how to return, thank you
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-05 12:01 IST · Hi, I received my order but it's way too small, can u advise me how to return please. Thank you
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-05 12:01 IST
Hi, I received my order but it's way too small, can u advise me how to return please. Thank you
▸ quoted history (18 lines)
On Thu, 3 Sept 2026, 08:20 ELARA, <support@elara-dublin.com> wrote: > Arriving soon. > ELARA > OUT FOR DELIVERY > Out for delivery today > > Order *#2346* has reached your local depot and is out for delivery. > If you're not in, the courier will leave a card. > Track your order > <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_0> > > ELARA · elara-dublin.com > Prefer not to receive these? Unsubscribe" > style="color:#9a938c;">Unsubscribe here. > [image: Powered by Klaviyo] > <https://ctrk.klclick3.com/l/01M1K28NQG1R26KXHWB4XM13ZG_1> >
Friday 4 September 2026 · IST
in · mariemurphy220968@gmail.com → support@elara-dublin.com · 2026-09-04 02:49 IST · Hi my house number is 13 I just noticed that I hadn't put it in the address Thank you
in mariemurphy220968@gmail.com → support@elara-dublin.com customer 2026-09-04 02:49 IST
Hi my house number is 13 I just noticed that I hadn't put it in the address Thank you
▸ quoted history (55 lines)
On Tue, 25 Aug 2026, 19:32 Elara Dublin, <support@elara-dublin.com> wrote: > [image: Elara Dublin] > Order #2346 > Thank you for your order! > > We're getting your order ready to be shipped. We will notify you when it > has been sent. > > View your order > <https://elara-dublin.com/_t/c/v3/AAA3390jTj2YibHlUteGp53DgaW_1vhzAK9QayGLU1Ot02qlKexCnMTL0AkB9rqiASmTHYu7b5e5Dk2OWy4ZWSjsOikTI84UneocFImxnGL7UAdBOjfQgeJ0eaHipE1muhB7VNc2ufb7IBkUYr1lb7GmJNdNuvSBy9_Ose7K7qGX0rlZYstUUN_0w-LLet7f1Q1y74dMR3jS-F0XN6JncxKDAnEIfIAVvpiD8dykEixZZ0QiQVlsPO5nRh-Pa4YNIbD-S5NxplrVyJHLpn1pipY0Vj39s0t4hu_7k-ypJWPJLJqJkf-kA-gwH7-jNeqDZXtcZk6i8DsvmV5Nvrx9DnuehI_CiysauoGSrUFnB0zWcuqul7ZXYStlZP5nkVWAFjRQ0rWjsvR_QU6jrHN99pQD2fn5OBXM0nRyTMJMno_HlfrE1qUc6hFevpS0_9oGYuf7lJGC4kao1MuZcxb0vB_kTbQXN8nbR_VQowObHfXM3HSJBnQGlteqdwihML-dwGfZMkpuFZEHwjoFf1gURGVW_3dsHeFYWN3xjzob0wRc3JZMLy2y-zQmrVcEgN6TxZzleu1n0le06TviI9r9_yAiozYHmNPjPE107CeTi1eSLTM_FOI_lzSNjXtmJXPWXmrkrvlN2qc1pA3CaWAfZA4QNgusEmXjT8byoy23yNTrc5ZAYOM7qtGh_RDfqT3DkeuR9VIY8JN5Ia35LRMpkf2g6KrixaozCfLEBPtY8TfMn-5sYiLKZZ37uNoYVLD84UX1uoC3AGfc3Czo37HYuPRTHb0Dhp-iWaa02eobME-n8pN5aR6lghFWD46V1CN4AXxNyrZ2CHGTuocF7j50Cbju4yL_gu_eASIl0kRlwNJdfhgEpn-siqIaAFtmBeNkWcsIKQK7lMNj0SqD2EOi24MMppbPAjYJWUh7s5Qzj-QV_8d07nV0QV2U-kcG6M_kzxNwRem5RkTqrlAl07ioiF1zPfd433_fW502p4linbSIignsZTXlznorzjYxzr3Stmw0l2qPkeK_qz4aVhcz5WYm_VdRTeslC54lPGku-RTwm6IZi0TOrxOmo0vK5Y4e-1fpyt8RQqBFwtbcVUMCMfXey064stE4Evt37SDF3SmFU2sAHS-B6M8gZwJdWIfUNCkfrUnUttFW5G4mNtAh84TN2tOfpUOSv2NJqtP7MUDFL7bl9Di-tC6vQletzZJCTN1WE_9o09TNzUo_nMC0fh-vBL_bYUzfLL9shpIM5sQUCP1Sai2lUBnYjrJV5dkkpp5ukT5_Ri-Jyk3Ohwso1EZa3fNL5Sod98slHIs0rFiZVZynsDgrfgMwJ319kL9_MkpVGPsFTul8YwRlTGXfRBpTqb0w_YAowPZ_xpNNWha1ELm6QZkXtlVGR8ZOpn36wE4_gxaRpQJ7VXNOr1ckjQ_lFNFMISwbjDT5HENTCWBt0ONhomAAqdLUrpeObMu1VvpfJQ46_eZp0lWP8SXmE09TFkss8ys6wHNLMp6VmLRJoqaJeAQbyty8NvzqrRzfeVny59kePLmkt4K6Sq_XPKIpiIY7J_z87P0=> Download > to track with [image: Shop] > <https://elara-dublin.com/_t/c/v3/AACattCgHKj8fhJoli8K_3LYEKPBSSDOfR7wyPwQmpyywgjcxLLwPqecFPZKdoNMM9Qz1UbOcOfUscIN2aWv8MkXvttYxWPnp9N6s452IOygRJCQBXAnd8KuM4OLzS3ippQ_8btwwz-X8g_YMdGOQjpz7Pw2tNpfu8AkCqQkB9zpgJuLcQnSrHWA7N6Ex9vmb9IBkntXyj-BKktLO8ny78JpKfs7hTjg2pt3sWC6vrimQ5cQX9yoZRYGdUWb8TYxLqfM5mWryWkaIPSCvON18omgMcwVnIgGvLvDFL6GmA5sUFh9WjBtQPiOwBJ-Y4ANHCcxTMzj8EVE2i8Ak7JbNrBbcL__iZgAg_UXj-eAtjASPIcQU2DodeKRi1FvGNCWcH1RdmMv_DZ8pmNACeLAYv8dN8Ad139ZVH5gZ3Xq93zvxXpkHk0ZW812luprBs4H_9xYw2VtEdv8qzlvoNcacn92NsdLtEKGjhBcAX28KX8TgXt46BZ_pPEzvtVO7H9c_7IKaDvesd5lXduMOg-DjKzH1BkzyTUpd0rUb-G_g6L_P8o0Ttjd1F8FOTT1P3y_-Tjapdd5pj652PPfw0jmw5f8w0pqEzUYa7J2CVZl_DlAIcPBRz2_UYYx3REC-flpVSEG4KtjN1qsQNjI-0aAElXwiYlnZnFVI6_HTEx68nwWKgivWBuf1ku8zz2x64Dbuso7kKslJXwj70w2wy8pctK24wrV1oE-idNLCIR4H-FQiusmH02wzCEuiRcOHnKdSP8SEq7IgV_NqVyegEUhoxBkYyatM28fgEFdJgDAuQVhL3M1R1YPS_l0ny3CpCIfqO_oUimVMY-KwwS8FAb91BT8rvQ1W50pIFcwVS3-j4CbyM4PRV06Ayv5kUnGrsr322L65E3CtrBEBBD5h8PfO4gT_VxC4TRhIkmutdzQ275wbkEwg2sES0P8wlYi93mIjcp79fdfFpVwt17bqxQHRB9pBRiJAkhOLU60v940_1spa3myk0kMd3o--AZJtn3ZPP0kf1VuW_JfkuynkQE07mb_qCQQkLvd0G4XirWUOTb-CMlFRKGLWMrwxYHLWVIX94fcnAI0_LeebexqybIdu29qOjIaqnUFrLDaq6QUmHw69bhj6u_TfMz0QnE1gH6ZYgoiWBmFB7JlbzTv6amBp0wzbRrRArzGLADMZjVoaT0=> > or Visit our store > <https://elara-dublin.com/_t/c/v3/AACuRXKfbdTJeZLkDIs31QHaXkF9Vv6V94ScUBTRUza3SICptpuxTWCd_-7QI5nhCsGQZoGfTBGkfHxOI6K8YfKVWnSuxozOwIfu-YRvzwX5L1XVJ2_FIJDasGl4mUj_3Hl0CzZG6-9cncFtXE0-NEP2618T3vsqtAx5rv4oXfAcBUjW5XOEo70uc90sciOoV6U4A9-Rv4DAk1rDKOA_rV6QdCfsulCP5ADVjKuQU1LlCGKZlUQkoUxXtf94ItL5Ue6qIoWpY26GrPk26Qs1Zzp6w1dhfbEJEw0X8caifQcIYDTSH76s8wuSuxTtalZ_RqqoJ-93LhGp5Aq7fovxrPEk> > Order summary > Womens Tailored Mid Length Lapel Trench Coat × 1 > Black / M > > £39.95 > > Subtotal > *£39.95* > > Shipping > *£0.00* > > Taxes > *£0.00* > > Total > *£39.95 GBP* > Customer information > Shipping address > > Marie Murphy > Keirs Crescent > Patna Ka6 7ny > United Kingdom > Billing address > > Marie Murphy > Keirs Crescent > Patna Ka6 7ny > United Kingdom > Payment > > > Shipping method > > Free Premium shipping incl. Track & Trace > > … (truncated)

Proposed draft

from decision #5238 · action=reply · 2026-09-05 11:09:43 · dry-run

Hi Marie, Thank you for reaching out, and I am sorry you have not had a reply until now, that is not the experience we want for you. I can see your note about the missing house number for order 2346, thank you for flagging that. I also see your messages about the fit not being right and wanting to return the item. I have taken note of that request and am looking into it for you, though I cannot confirm details of a return process in this message. On the shipping side, I want to be straightforward with you. We do not yet have a carrier update showing movement on this order, so I cannot confirm exact delivery status beyond that it has been prepared for dispatch. Your tracking number is YT2623800708319211 if you would like to check for updates on the carrier's own site. Could you confirm the correct full address including the house number, so we have it accurately on file. That will help us as we look into everything else for you. Warm regards, Customer Care Team Elara Dublin

Decision reason: REVIEW REQUIRED, Elara Dublin has never sent a customer email -- this would be the first. BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; order 2346. NOT SENT.

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