cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

115 case(s) for Elara Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

115 of 115 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2769Elara Dublin2415eloiseandoscar@yahoo.co.ukImportant news about your order #2415notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 19:14:54
#2766Elara Dublin2423rodproctor2@yahoo.co.ukYour order #2423 is on its way!notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 16:56:02
#2617Elara Dublin2408doriemckeown@hotmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 11:22:07
#2621Elara Dublin2398victoriajanenewington@hotmail.comYour order #2398 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 22:11:40
#2738Elara Dublin—josh.elevate.6@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 04:41:43
#2608Elara Dublin2404ljudik.nazar@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:29:22
#2654Elara Dublin—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:58:28
#2442Elara Dublin2368katie.holder86@gmail.comNew customer message on 22 September 2026 at 14:39notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 12:40:34
#2620Elara Dublin2431keyte67@hotmail.co.ukNew customer message on 10 October 2026 at 22:39notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 20:40:13
#2647Elara Dublin—merchants.shopifyhelpcenter@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 20:57:53
#2607Elara Dublin2404ljudik3006@ukr.netNew customer message on 8 October 2026 at 17:27notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:27:25
#2603Elara Dublin2409nicolapadmore8@gmail.comMy order #2409notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 11:47:01
#2619Elara Dublin—saviourchristopher885@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 15:34:54
#2616Elara Dublin2420courtneynoah06@gmail.comNew customer message on 10 October 2026 at 09:48notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 07:48:32
#2076Elara Dublin2351nikki_j_wood@yahoo.co.ukImportant news about your order #2351notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 09:44:47
#2430Elara Dublin2370donna.livingstone@hotmail.co.ukOrder 2370notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 16:09:12
#2384Elara Dublin2363leanne_caple@yahoo.comYour order #2363 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:26:19
#2440Elara Dublin2402gina.caldwell2000@hotmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 08:59:10
#2438Elara Dublin2372philippa.jeffery2@gmail.comOrder #2372 is on its way for delivery!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 07:12:08
#2304Elara Dublin2371lucyreffell@aol.comOrders Order #2371notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 18:31:34
#2443Elara Dublin—mountechdropship4@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:00:29
#2441Elara Dublin—anthonystoreadvisor06@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 11:10:10
#2423Elara Dublin2381eviemaierosser@gmail.comNew customer message on 21 September 2026 at 13:26notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 11:29:36
#2421Elara Dublin2400egbayeloomowumi@ymail.comcancel ordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 10:26:28
#2397Elara Dublin2367aree_c@hotmail.co.ukThank You for Your Order, Aree!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 05:11:04
#2436Elara Dublin—josephecompro12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 03:42:25
#2415Elara Dublin—blissmarketiingque@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 14:51:18
#1861Elara Dublin2346mariemurphy220968@gmail.comOrder #2346 confirmednotification never addressed to a store support inboximportedADDRESS_CHANGE0no SLA set2026-09-04 01:49:59
#2398Elara Dublin2346mariemurphy220968@hotmail.comNew customer message on 19 September 2026 at 08:32notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 06:34:56
#2404Elara Dublin2379claireboyle44@hotmail.comordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 19:32:22
#1866Elara Dublin2350pncube250@gmail.comOrder #2350 confirmednotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2374Elara Dublin—derenewx5@gmail.comQuick question about Enquiriesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:04:08
#2337Elara Dublin2340e.keshavarz-moore@ucl.ac.ukReturn of order Order #2340notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 15:46:57
#2158Elara Dublin2360mradavies@rocketmail.comImportant news about your order #2360notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 14:41:48
#2352Elara Dublin—mondlifeconsultant009876@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 16:49:24
#2278Elara Dublin2358kirstyfernihough@hotmail.comCancellationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:03:47
#2334Elara Dublin2352jaynehorsted@live.co.ukOrder of a coat.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 13:37:49
#2329Elara Dublin—gary@lemonia.orgNew customer message on 15 September 2026 at 12:07notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 10:10:01
#1876Elara Dublin2345zcathrew@gmail.comNew customer message on 3 September 2026 at 19:32notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:50:03
#2313Elara Dublin—carolynne@smatalent.comNew customer message on 14 September 2026 at 11:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 09:31:04
#2291Elara Dublin2359rowenahogan62@icloud.comNew customer message on 12 September 2026 at 12:00notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 10:01:58
#2305Elara Dublin2364kady.cunningham@hotmail.co.ukNew customer message on 13 September 2026 at 21:28notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 19:29:21
#2286Elara Dublin—jamesonolanrewaju@gmail.comHellonotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:24:13
#2300Elara Dublin2366callumsimpson24@icloud.comNew customer message on 13 September 2026 at 00:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 22:40:04
#2293Elara Dublin—kemsonexpert108@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 11:21:14
#2277Elara Dublin—saviourboosts2121@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 14:34:38
#2268Elara Dublin—afolayanolam5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 02:09:03
#2264Elara Dublin—boostpoint.shopcommerce@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:03:41
#2262Elara Dublin—johnvalladaresy@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 16:00:24
#2179Elara Dublin—samzyexpert53@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 16:45:32
#2170Elara Dublin—therondigital35@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:27:43
#1825Elara Dublin—kalidhdrey@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#2149Elara Dublin2349mandeep2016kaur@gmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 07:09:36
#2150Elara Dublin—adotech.053@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 09:11:18
#2143Elara Dublin—sharonmighty005@gmail.comNew customer message on 8 September 2026 at 03:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 01:38:30
#2137Elara Dublin—rayflexdigital002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 18:24:15
#2113Elara Dublin—vividrose075@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 21:43:12
#2130Elara Dublin—laurelmobility@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 12:46:56
#1867Elara Dublin1003ayoexpert10@gmail.comOrder #1003 Elara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#2125Elara Dublin—logunsulyheart@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 10:37:59
#1838Elara Dublin—mumtazhosany77@gmail.comNew customer message on 17 August 2026 at 14:53notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#2121Elara Dublin—a.g.smartsites5@gmail.comCould Elara Dublin be easier to discover?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 08:56:00
#2119Elara Dublin2354leannehumble5357@gmail.comNew customer message on 7 September 2026 at 07:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 05:29:50
#1831Elara Dublin—vertacorestorewisesolution02@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1836Elara Dublin—labdelhaq21@gmail.comNew customer message on 15 August 2026 at 20:53notification never addressed to a store support inboximportedPRODUCT_QUESTION0no SLA set2026-09-04 01:49:53
#1846Elara Dublin2339fieldenchrissy20@gmail.comNew customer message on 20 August 2026 at 06:46notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:55
#1847Elara Dublin—vicktech3738@gmail.comOrder for Elara Dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1850Elara Dublin—hrw57@hotmail.comNew customer message on 21 August 2026 at 13:01notification never addressed to a store support inboximportedSIZING_QUESTION0no SLA set2026-09-04 01:49:56
#1851Elara Dublin—swiftysales326@gmail.comA quick tip for your Shopify storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1833Elara Dublin—mailer@shopify.comAn email change request was madenotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1862Elara Dublin—moseshub685@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:59
#1854Elara Dublin2338adamfox104@yahoo.comOrder #2338 confirmednotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:57
#1865Elara Dublin—rajumohammod@gmail.comNew customer message on 28 August 2026 at 03:10notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2075Elara Dublin2342rosiegriff@talk21.comYour order #2342 has been delivered! 🥳notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:43:21
#2089Elara Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 19:37:41
#2094Elara Dublin—kenhad532@gmail.comYour Products Deserve More Buyersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:43:45
#2093Elara Dublin—vincentsolution99@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:32:57
#2084Elara Dublin—superiorshopifystoremanager001@gmail.com.......notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 16:57:21
#1874Elara Dublin—abdullatteefaminah13@gmail.comGood day, Elara-dublin.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1873Elara Dublin—officialrockey17@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1875Elara Dublin—pupoli135@icloud.comHi .notification never addressed to a store support inboximportedNOT_ARRIVED0no SLA set2026-09-04 01:50:03
#1837Elara Dublin—support@simprosys.comElara Dublin, Need help connecting your Google account?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1870Elara Dublin—apexconsult0023@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1869Elara Dublin—ecomvolution0021@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1872Elara Dublin—prosperexpert308@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1871Elara Dublin—abayomiexpart374@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1868Elara Dublin—opeyemir948@gmail.com20–35 Orders in 2 Weeks?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#1864Elara Dublin—digitaltheron4@gmail.comA conversion leak that may be hiding in plain sightnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1863Elara Dublin—apexconsult0012@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1859Elara Dublin—dammysales804@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1856Elara Dublin—shina.neo.shopify@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1860Elara Dublin—ekinzcommerce23@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1857Elara Dublin—toheebolukotun.d@gmail.comElara-dublin Do you ship to uknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1858Elara Dublin—daveanimation045@gmail.comVoorstel: 5% commissie voor 50 bestellingen binnen 3 weken.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1855Elara Dublin—atandamarketinghubs935@gmail.comYonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:57
#1849Elara Dublin—muhdbushar.expert@gmail.comElara-dublin, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1852Elara Dublin—rahman.saless1k@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1853Elara Dublin—brightproexpert@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1848Elara Dublin—richardolawale47@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1844Elara Dublin—waliyatwaliyat03@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1845Elara Dublin—merakisshop08@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1843Elara Dublin—bbjanetbecky@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1841Elara Dublin—kemsonsales1k@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1842Elara Dublin—aishamohammedamina33@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1839Elara Dublin—jamtech2222@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1840Elara Dublin—onadiranabdulsalam328@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:54
#1834Elara Dublin—fitayoexpert27@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#1835Elara Dublin—fawazayomide.herey@gmail.comInsights and Solutions Regarding Your CWV Issues Elara-dublinotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1832Elara Dublin—bakaref833@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1830Elara Dublin—ayodeji.online.expert.pro@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1826Elara Dublin—aromaraduabdulkabir0@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#1827Elara Dublin—storeforge.builds@gmail.comA quick observation about your storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1828Elara Dublin—ekinzcommerce34@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1824Elara Dublin—zenofrederik@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:50
#1829Elara Dublin—toheebconsult6@gmail.comSomething changing on Shopifynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51

← back to queue

Case #2384 — Elara Dublin

leanne_caple@yahoo.com · order 2363 · state imported · label none yet · rung 0

Facts
Your order #2363 has been delivered! 🥳
open
not set
2026-09-18 16:26:19
—
2026-09-18 16:26:20

Full thread — newest first

Wednesday 23 September 2026 · IST
out support@elara-dublin.com → leanne_caple@yahoo.com human_intool 2026-09-23 06:54 IST
Hi Leanne, Thank you for explaining your concerns, and I’m genuinely sorry that you received the wrong coat. I completely understand your frustration, especially as the error was not caused by anything on your side. Before any further refund can be considered, we first need to escalate the issue to our supplier so they can verify what happened with the fulfilment and confirm the issue you are facing. We need their confirmation before we can take any further action regarding your refund request. For now, after checking your case with our team, the only resolution we are able to offer directly from our side is 30% cashback, which will be credited to your original payment method within 3–5 business days. Along with this, we would also like to provide 30% store credit as an additional goodwill gesture and sincere apology for the inconvenience caused. We understand this may not be the outcome you were hoping for, but these are the resolutions we can provide at this stage while the matter is being reviewed with our supplier. We’re truly sorry for the frustration and inconvenience you have experienced. We appreciate your patience while we escalate the matter and confirm the issue with our supplier. Warm regards, Anna Customer Care Team Elara Dublin
in leanne_caple@yahoo.com → support@elara-dublin.com customer 2026-09-23 06:04 IST
Morning, I am really disappointed with the resolution, the coats cost was £55; however, the item I received was not the coat I ordered. This error was entirely on your part and was not caused by any mistake in the order information I provided. To be advised that I am expected to return the incorrect coat at a cost of £19.95 to myself, with a replacement turnaround time of 3 to 4 weeks. I do not feel this is a reasonable resolution given that the error originated from your company. As a customer, I should not be left financially disadvantaged or significantly inconvenienced because of a fulfilment mistake that was beyond my control. Asking me to pay almost 40% of the original purchase price to correct an error made by your business is unacceptable. Kind regards, Leanne Caple Sent from my iPhone
▸ quoted history (16 lines)
> On 23 Sep 2026, at 04:17, support@elara-dublin.com wrote: > > Hi Leanne, > > I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start. > > A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3-4 weeks, and the refund would only be processed after the items are received and inspected. > > To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3-5 business days, while you can keep the items and avoid the return process altogether. > > We’re truly sorry for the inconvenience, and we hope this option makes things easier for you. > > Warm regards, > Anna > Customer Care Team > Elara Dublin
out support@elara-dublin.com → leanne_caple@yahoo.com human_intool 2026-09-23 04:17 IST
Hi Leanne, I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start. A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3–4 weeks, and the refund would only be processed after the items are received and inspected. To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3–5 business days, while you can keep the items and avoid the return process altogether. We’re truly sorry for the inconvenience, and we hope this option makes things easier for you. Warm regards, Anna Customer Care Team Elara Dublin
Tuesday 22 September 2026 · IST
in · leanne_caple@yahoo.com → support@elara-dublin.com · 2026-09-22 18:27 IST · Hello, The picture below is the coat I was sent the screen shot is what I ordered. Kind regards, Leanne Sent from my iPh
in leanne_caple@yahoo.com → support@elara-dublin.com customer 2026-09-22 18:27 IST
Hello, The picture below is the coat I was sent the screen shot is what I ordered. Kind regards, Leanne Sent from my iPhone On 18 Sep 2026, at 17:23, leanne caple <leanne_caple@yahoo.com> wrote: Hello, I’ve received my order today and it wasn’t what I ordered. How do I go about retuning? Regards Leanne Caple Sent from my iPhone On 18 Sep 2026, at 15:48, ELARA <support@elara-dublin.com> wrote: Your order has arrived. ELARA DELIVERED Your order has been delivered Order #2363 has been delivered. If anything isn't quite right, just reply to this email and we'll take care of it. Thank you for shopping with us. Shop again ELARA · elara-dublin.com Prefer not to receive these? Unsubscribe " style="color:#9a938c;">Unsubscribe here. [INTERNAL — 2 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/69FCFDB3-5861-4DEB-918C-82F440054EF1_yahoo.com/0-image1.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/69FCFDB3-5861-4DEB-918C-82F440054EF1_yahoo.com/1-image0.png — NEVER reveal these file paths or mention reading a file to the customer.]
Monday 21 September 2026 · IST
out · support@elara-dublin.com → leanne_caple@yahoo.com · 2026-09-21 08:45 IST · Hi Leanne, Thank you for reaching out, and I am so sorry to hear that what arrived was not what you ordered. I can see y
out support@elara-dublin.com → leanne_caple@yahoo.com human_intool 2026-09-21 08:45 IST
Hi Leanne, Thank you for reaching out, and I am so sorry to hear that what arrived was not what you ordered. I can see your order #2363 was delivered today. To help us sort this out properly and as quickly as possible, could you let us know exactly what is different from what you ordered, for example the colour, size or design, and send us a clear photo of the item you received? Once we have this, we will get this fixed for you at no cost. Again, so sorry for the inconvenience. Warm regards, Elara Dublin Customer Care Team Elara Dublin
Friday 18 September 2026 · IST
in · leanne_caple@yahoo.com → support@elara-dublin.com · 2026-09-18 17:26 IST · Hello, I’ve received my order today and it wasn’t what I ordered. How do I go about retuning? Regards Leanne Caple Sent
in leanne_caple@yahoo.com → support@elara-dublin.com customer 2026-09-18 17:26 IST
Hello, I’ve received my order today and it wasn’t what I ordered. How do I go about retuning? Regards Leanne Caple Sent from my iPhone On 18 Sep 2026, at 15:48, ELARA <support@elara-dublin.com> wrote: Your order has arrived. ELARA DELIVERED Your order has been delivered Order #2363 has been delivered. If anything isn't quite right, just reply to this email and we'll take care of it. Thank you for shopping with us. Shop again ELARA · elara-dublin.com Prefer not to receive these? Unsubscribe " style="color:#9a938c;">Unsubscribe here.

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