cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

115 case(s) for Elara Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

115 of 115 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2769Elara Dublin2415eloiseandoscar@yahoo.co.ukImportant news about your order #2415notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 19:14:54
#2766Elara Dublin2423rodproctor2@yahoo.co.ukYour order #2423 is on its way!notification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 16:56:02
#2617Elara Dublin2408doriemckeown@hotmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 11:22:07
#2621Elara Dublin2398victoriajanenewington@hotmail.comYour order #2398 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 22:11:40
#2738Elara Dublin—josh.elevate.6@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 04:41:43
#2608Elara Dublin2404ljudik.nazar@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:29:22
#2654Elara Dublin—apexexpert78@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 08:58:28
#2442Elara Dublin2368katie.holder86@gmail.comNew customer message on 22 September 2026 at 14:39notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 12:40:34
#2620Elara Dublin2431keyte67@hotmail.co.ukNew customer message on 10 October 2026 at 22:39notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 20:40:13
#2647Elara Dublin—merchants.shopifyhelpcenter@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-11 20:57:53
#2607Elara Dublin2404ljudik3006@ukr.netNew customer message on 8 October 2026 at 17:27notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 15:27:25
#2603Elara Dublin2409nicolapadmore8@gmail.comMy order #2409notification never addressed to a store support inboximportednone yet0no SLA set2026-10-08 11:47:01
#2619Elara Dublin—saviourchristopher885@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 15:34:54
#2616Elara Dublin2420courtneynoah06@gmail.comNew customer message on 10 October 2026 at 09:48notification never addressed to a store support inboximportednone yet0no SLA set2026-10-10 07:48:32
#2076Elara Dublin2351nikki_j_wood@yahoo.co.ukImportant news about your order #2351notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 09:44:47
#2430Elara Dublin2370donna.livingstone@hotmail.co.ukOrder 2370notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 16:09:12
#2384Elara Dublin2363leanne_caple@yahoo.comYour order #2363 has been delivered! 🥳notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 16:26:19
#2440Elara Dublin2402gina.caldwell2000@hotmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 08:59:10
#2438Elara Dublin2372philippa.jeffery2@gmail.comOrder #2372 is on its way for delivery!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 07:12:08
#2304Elara Dublin2371lucyreffell@aol.comOrders Order #2371notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 18:31:34
#2443Elara Dublin—mountechdropship4@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:00:29
#2441Elara Dublin—anthonystoreadvisor06@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 11:10:10
#2423Elara Dublin2381eviemaierosser@gmail.comNew customer message on 21 September 2026 at 13:26notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 11:29:36
#2421Elara Dublin2400egbayeloomowumi@ymail.comcancel ordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 10:26:28
#2397Elara Dublin2367aree_c@hotmail.co.ukThank You for Your Order, Aree!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 05:11:04
#2436Elara Dublin—josephecompro12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 03:42:25
#2415Elara Dublin—blissmarketiingque@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 14:51:18
#1861Elara Dublin2346mariemurphy220968@gmail.comOrder #2346 confirmednotification never addressed to a store support inboximportedADDRESS_CHANGE0no SLA set2026-09-04 01:49:59
#2398Elara Dublin2346mariemurphy220968@hotmail.comNew customer message on 19 September 2026 at 08:32notification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 06:34:56
#2404Elara Dublin2379claireboyle44@hotmail.comordernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-19 19:32:22
#1866Elara Dublin2350pncube250@gmail.comOrder #2350 confirmednotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2374Elara Dublin—derenewx5@gmail.comQuick question about Enquiriesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 04:04:08
#2337Elara Dublin2340e.keshavarz-moore@ucl.ac.ukReturn of order Order #2340notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 15:46:57
#2158Elara Dublin2360mradavies@rocketmail.comImportant news about your order #2360notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 14:41:48
#2352Elara Dublin—mondlifeconsultant009876@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 16:49:24
#2278Elara Dublin2358kirstyfernihough@hotmail.comCancellationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 15:03:47
#2334Elara Dublin2352jaynehorsted@live.co.ukOrder of a coat.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 13:37:49
#2329Elara Dublin—gary@lemonia.orgNew customer message on 15 September 2026 at 12:07notification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 10:10:01
#1876Elara Dublin2345zcathrew@gmail.comNew customer message on 3 September 2026 at 19:32notification never addressed to a store support inboximportedWRONG_SIZE0no SLA set2026-09-04 01:50:03
#2313Elara Dublin—carolynne@smatalent.comNew customer message on 14 September 2026 at 11:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-14 09:31:04
#2291Elara Dublin2359rowenahogan62@icloud.comNew customer message on 12 September 2026 at 12:00notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 10:01:58
#2305Elara Dublin2364kady.cunningham@hotmail.co.ukNew customer message on 13 September 2026 at 21:28notification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 19:29:21
#2286Elara Dublin—jamesonolanrewaju@gmail.comHellonotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:24:13
#2300Elara Dublin2366callumsimpson24@icloud.comNew customer message on 13 September 2026 at 00:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 22:40:04
#2293Elara Dublin—kemsonexpert108@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 11:21:14
#2277Elara Dublin—saviourboosts2121@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 14:34:38
#2268Elara Dublin—afolayanolam5@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 02:09:03
#2264Elara Dublin—boostpoint.shopcommerce@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:03:41
#2262Elara Dublin—johnvalladaresy@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 16:00:24
#2179Elara Dublin—samzyexpert53@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 16:45:32
#2170Elara Dublin—therondigital35@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-09 07:27:43
#1825Elara Dublin—kalidhdrey@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#2149Elara Dublin2349mandeep2016kaur@gmail.comReturnsnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 07:09:36
#2150Elara Dublin—adotech.053@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 09:11:18
#2143Elara Dublin—sharonmighty005@gmail.comNew customer message on 8 September 2026 at 03:38notification never addressed to a store support inboximportednone yet0no SLA set2026-09-08 01:38:30
#2137Elara Dublin—rayflexdigital002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 18:24:15
#2113Elara Dublin—vividrose075@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-06 21:43:12
#2130Elara Dublin—laurelmobility@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 12:46:56
#1867Elara Dublin1003ayoexpert10@gmail.comOrder #1003 Elara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#2125Elara Dublin—logunsulyheart@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 10:37:59
#1838Elara Dublin—mumtazhosany77@gmail.comNew customer message on 17 August 2026 at 14:53notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#2121Elara Dublin—a.g.smartsites5@gmail.comCould Elara Dublin be easier to discover?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 08:56:00
#2119Elara Dublin2354leannehumble5357@gmail.comNew customer message on 7 September 2026 at 07:29notification never addressed to a store support inboximportednone yet0no SLA set2026-09-07 05:29:50
#1831Elara Dublin—vertacorestorewisesolution02@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1836Elara Dublin—labdelhaq21@gmail.comNew customer message on 15 August 2026 at 20:53notification never addressed to a store support inboximportedPRODUCT_QUESTION0no SLA set2026-09-04 01:49:53
#1846Elara Dublin2339fieldenchrissy20@gmail.comNew customer message on 20 August 2026 at 06:46notification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:55
#1847Elara Dublin—vicktech3738@gmail.comOrder for Elara Dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1850Elara Dublin—hrw57@hotmail.comNew customer message on 21 August 2026 at 13:01notification never addressed to a store support inboximportedSIZING_QUESTION0no SLA set2026-09-04 01:49:56
#1851Elara Dublin—swiftysales326@gmail.comA quick tip for your Shopify storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1833Elara Dublin—mailer@shopify.comAn email change request was madenotification sender address looks automated (no-reply/mailer)importedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1862Elara Dublin—moseshub685@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:59
#1854Elara Dublin2338adamfox104@yahoo.comOrder #2338 confirmednotification never addressed to a store support inboximportedWHERE_IS_ORDER0no SLA set2026-09-04 01:49:57
#1865Elara Dublin—rajumohammod@gmail.comNew customer message on 28 August 2026 at 03:10notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:01
#2075Elara Dublin2342rosiegriff@talk21.comYour order #2342 has been delivered! 🥳notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 07:43:21
#2089Elara Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 19:37:41
#2094Elara Dublin—kenhad532@gmail.comYour Products Deserve More Buyersnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:43:45
#2093Elara Dublin—vincentsolution99@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-05 00:32:57
#2084Elara Dublin—superiorshopifystoremanager001@gmail.com.......notification never addressed to a store support inboximportednone yet0no SLA set2026-09-04 16:57:21
#1874Elara Dublin—abdullatteefaminah13@gmail.comGood day, Elara-dublin.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1873Elara Dublin—officialrockey17@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:03
#1875Elara Dublin—pupoli135@icloud.comHi .notification never addressed to a store support inboximportedNOT_ARRIVED0no SLA set2026-09-04 01:50:03
#1837Elara Dublin—support@simprosys.comElara Dublin, Need help connecting your Google account?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1870Elara Dublin—apexconsult0023@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1869Elara Dublin—ecomvolution0021@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1872Elara Dublin—prosperexpert308@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:02
#1871Elara Dublin—abayomiexpart374@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:50:02
#1868Elara Dublin—opeyemir948@gmail.com20–35 Orders in 2 Weeks?notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:01
#1864Elara Dublin—digitaltheron4@gmail.comA conversion leak that may be hiding in plain sightnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1863Elara Dublin—apexconsult0012@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:50:00
#1859Elara Dublin—dammysales804@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1856Elara Dublin—shina.neo.shopify@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1860Elara Dublin—ekinzcommerce23@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1857Elara Dublin—toheebolukotun.d@gmail.comElara-dublin Do you ship to uknotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:58
#1858Elara Dublin—daveanimation045@gmail.comVoorstel: 5% commissie voor 50 bestellingen binnen 3 weken.notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:58
#1855Elara Dublin—atandamarketinghubs935@gmail.comYonotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:57
#1849Elara Dublin—muhdbushar.expert@gmail.comElara-dublin, December is here, let's make use of itnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1852Elara Dublin—rahman.saless1k@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:56
#1853Elara Dublin—brightproexpert@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1848Elara Dublin—richardolawale47@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:56
#1844Elara Dublin—waliyatwaliyat03@gmail.comDid I spot it correctly ?notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1845Elara Dublin—merakisshop08@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:55
#1843Elara Dublin—bbjanetbecky@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1841Elara Dublin—kemsonsales1k@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1842Elara Dublin—aishamohammedamina33@gmail.comElara-dublinnotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1839Elara Dublin—jamtech2222@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:54
#1840Elara Dublin—onadiranabdulsalam328@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:54
#1834Elara Dublin—fitayoexpert27@gmail.comElara-dublinnotification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:53
#1835Elara Dublin—fawazayomide.herey@gmail.comInsights and Solutions Regarding Your CWV Issues Elara-dublinotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:53
#1832Elara Dublin—bakaref833@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:52
#1830Elara Dublin—ayodeji.online.expert.pro@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:52
#1826Elara Dublin—aromaraduabdulkabir0@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:51
#1827Elara Dublin—storeforge.builds@gmail.comA quick observation about your storenotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1828Elara Dublin—ekinzcommerce34@gmail.com—notification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51
#1824Elara Dublin—zenofrederik@gmail.com—notification never addressed to a store support inboximportedOFF_SCRIPT0no SLA set2026-09-04 01:49:50
#1829Elara Dublin—toheebconsult6@gmail.comSomething changing on Shopifynotification never addressed to a store support inboximportedSPAM_OUTREACH0no SLA set2026-09-04 01:49:51

← back to queue

Case #2076 — Elara Dublin

nikki_j_wood@yahoo.co.uk · order 2351 · state imported · label WHERE_IS_ORDER · rung 0

Facts
Important news about your order #2351
open
not set
2026-09-04 09:44:47
—
2026-09-04 10:42:09

Full thread — newest first

Thursday 8 October 2026 · IST
out support@elara-dublin.com → nikki_j_wood@yahoo.co.uk human_intool 2026-10-08 02:01 IST
Hi Nikki, We’re really sorry for the delay in getting back to you. We experienced an issue with our system that affected our ability to properly access and respond to some customer requests, and we sincerely apologise for the inconvenience and confusion this caused. We completely understand how frustrating it has been, especially while you have been waiting for clear information about your return. A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return process can also take around 3–4 weeks, with the refund processed after the items have been received and inspected. To save you the cost and hassle of returning the items, we can instead offer you 30% cashback to your original payment method, while you keep the items and avoid the return process altogether. We’re genuinely sorry for the delay and the inconvenience caused by the system issue. We hope the cashback option provides you with a simpler and more convenient resolution. Warm regards, Anna Customer Care Team Elara Dublin
Tuesday 22 September 2026 · IST
in nikki_j_wood@yahoo.co.uk → support@elara-dublin.com customer 2026-09-22 17:31 IST
Hi Please see attached photos as requested including packaging which shows my tracking number. This is clearly not the right item so I would like to request a refund please. Please advise on steps. Thanks Nikki [INTERNAL — 2 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/9356DC25-3D0D-474C-8373-E8C1043BF9E9_yahoo.co.uk/0-image2.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/9356DC25-3D0D-474C-8373-E8C1043BF9E9_yahoo.co.uk/1-image3.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
out support@elara-dublin.com → nikki_j_wood@yahoo.co.uk human_intool 2026-09-22 06:36 IST
Hi Nikki, Thank you for reaching out, and I'm so sorry to hear the jacket arrived without a hood. I found your order using the order number 2351 you provided. Before we can proceed, could you please upload a clear photo of the jacket showing that it does not have a hood, just so we can confirm this on our end? Once we receive the photo we will review it right away and get back to you with how we can put this right for you. Again, so sorry for the inconvenience. Warm regards, Elara Dublin Customer Care Team Elara Dublin
Monday 21 September 2026 · IST
in · nikki_j_wood@yahoo.co.uk → support@elara-dublin.com · 2026-09-21 20:05 IST · Hi, I have received this order today and it is not correct. It is supposed to be a hooded jacket and there is no hood. I
in nikki_j_wood@yahoo.co.uk → support@elara-dublin.com customer 2026-09-21 20:05 IST
Hi, I have received this order today and it is not correct. It is supposed to be a hooded jacket and there is no hood. I would like to request a refund please. Please advise how I return this item and organise the refund. Thanks Nikki Sent from my iPhone On 21 Sep 2026, at 19:39, ELARA <support@elara-dublin.com> wrote: Your order has arrived. ELARA DELIVERED Your order has been delivered Order #2351 has been delivered. If anything isn't quite right, just reply to this email and we'll take care of it. Thank you for shopping with us. Shop again ELARA · elara-dublin.com Prefer not to receive these? Unsubscribe " style="color:#9a938c;">Unsubscribe here.
in · nikki_j_wood@yahoo.co.uk → support@elara-dublin.com · 2026-09-21 16:39 IST · Hi, I have received this order today and it is not correct. It is supposed to be a hooded jacket and there is no hood. I
in nikki_j_wood@yahoo.co.uk → support@elara-dublin.com customer 2026-09-21 16:39 IST
Hi, I have received this order today and it is not correct. It is supposed to be a hooded jacket and there is no hood. I would like to request a refund please. Please advise how I return this item and organise the refund. Thanks Nikki Sent from my iPhone
Wednesday 16 September 2026 · IST
in · nikki_j_wood@yahoo.co.uk → support@elara-dublin.com · 2026-09-16 16:41 IST · Hi, Could I follow up again please. On Thursday Elara sent me an email that the order had shipped, and on Sunday another
in nikki_j_wood@yahoo.co.uk → support@elara-dublin.com customer 2026-09-16 16:41 IST
Hi, Could I follow up again please. On Thursday Elara sent me an email that the order had shipped, and on Sunday another email saying it was out for delivery as below: [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/FB914334-6A5C-4E1C-BCEF-94A8BE50FBD9_yahoo.co.uk/0-image0.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
Monday 7 September 2026 · IST
out · support@elara-dublin.com → nikki_j_wood@yahoo.co.uk · 2026-09-07 09:00 IST · Hi Nikki, Thank you for following up, and sorry that our last message did not actually answer your question. Your order
out support@elara-dublin.com → nikki_j_wood@yahoo.co.uk tool 2026-09-07 09:00 IST
Hi Nikki, Thank you for following up, and sorry that our last message did not actually answer your question. Your order is genuinely still being prepared here, and we do not yet have a carrier update ourselves, which is why you have not seen any movement on the tracking since Monday. We understand how frustrating that silence is on your end. Your tracking number is YT2624300713100523, so you can keep an eye on it directly with the carrier as soon as it starts moving. We do not have anything further to add beyond this right now, but we did not want to leave you without a reply again. As soon as there is real movement on this, we will let you know. Warm regards, Customer Care Team Elara Dublin
Friday 4 September 2026 · IST
in · nikki_j_wood@yahoo.co.uk → support@elara-dublin.com · 2026-09-04 10:44 IST · Hello, Is it possible to have an update about the shipping of this order please? I can’t see anything on the tracking si
in nikki_j_wood@yahoo.co.uk → support@elara-dublin.com customer 2026-09-04 10:44 IST
Hello, Is it possible to have an update about the shipping of this order please? I can’t see anything on the tracking since Monday. Thank you Nikki Sent from my iPhone On 31 Aug 2026, at 12:33, ELARA <support@elara-dublin.com> wrote: An update on your order. ELARA ORDER UPDATE Your order is being prepared Order #2351 is being packed and will be handed to the carrier shortly. We'll send tracking details as soon as it ships. Track your order ELARA · elara-dublin.com Prefer not to receive these? Unsubscribe " style="color:#9a938c;">Unsubscribe here.

Proposed draft

from decision #5198 · action=reply · 2026-09-04 09:45:28 · dry-run

Hi Nikki, Thank you for following up, and sorry that our last message did not actually answer your question. Your order is genuinely still being prepared here, and we do not yet have a carrier update ourselves, which is why you have not seen any movement on the tracking since Monday. We understand how frustrating that silence is on your end. Your tracking number is YT2624300713100523, so you can keep an eye on it directly with the carrier as soon as it starts moving. We do not have anything further to add beyond this right now, but we did not want to leave you without a reply again. As soon as there is real movement on this, we will let you know. Warm regards, Customer Care Team Elara Dublin

Decision reason: REVIEW REQUIRED, Elara Dublin has never sent a customer email -- this would be the first. BACKLOG FIRST REPLY 2026-09-07 (operator: 'draft the undrafted'). No remedy named, per the first-reply rule. Facts limited to the verified Shopify record; order 2351. NOT SENT.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.