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Queue

59 case(s) for Tirena Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

59 of 59 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2740Tirena Dublin—joshelevate.16@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 06:55:29
#2726Tirena Dublin—shopify.merchantliaison@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 21:49:10
#2529Tirena Dublin—evdodds@gmail.comOrder Number TRN2086notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 10:08:44
#2550Tirena DublinTRN1075hillgarry87@gmail.comTRN1075notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:32:07
#2506Tirena DublinTRN1085jasonnash.nash663@gmail.comRe Isabella winter long coatnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:37:45
#2473Tirena DublinTRN1062dylanvk28@gmail.comOrder trn1062notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 19:15:38
#2585Tirena Dublin—pharooq52@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 00:20:56
#2613Tirena Dublin—atomconsult001@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 03:58:39
#2238Tirena Dublin—carleyfranz2301@gmail.comOrder 2 September 2026notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:40
#2534Tirena Dublin—candybar123@msn.comRe clothing sizesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 20:02:49
#2417Tirena Dublin—abigailpearse@outlook.comThank You for Your Order, Abigail!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 19:29:33
#2344Tirena Dublin—timothybamidele118@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:32:49
#2228Tirena Dublin—randtchaproniere@icloud.comOrder No TRN 1052notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:49
#2474Tirena DublinTRN1066jason.harford@hotmail.co.ukRefund on order due to lack of deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 06:23:21
#2302Tirena Dublin—cathgothorp@aol.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 08:30:24
#2503Tirena Dublin—topedgesupportsystem@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 09:07:31
#2502Tirena Dublin—mohdigitals10@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 08:28:46
#2230Tirena Dublin—timurcracan4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:58
#2499Tirena Dublin—tomiwa.executive.manager002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 22:11:40
#2493Tirena Dublin—proalasela.p3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 07:19:47
#2232Tirena Dublin—peast21@gmail.comCancel order TRN1048 delayed shipmentnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:12
#2240Tirena Dublin—olamidehammmed221@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:50
#2241Tirena Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:55
#2446Tirena Dublin—starlabteam00@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:43:06
#2272Tirena Dublin—paulspilsbury@outlook.comcancelnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:36:12
#2233Tirena Dublin—marzena.kilian@icloud.comOrder TRN1056notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:17
#2227Tirena Dublin—jackwestsnodland@gmail.comTRN1051 Jack Westnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:44
#2239Tirena Dublin—aminathammed122@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:45
#2411Tirena Dublin—cuteevera331@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:18:24
#2347Tirena Dublin—ellieconsult05@gmail.comA quick thought before you decidenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:43:59
#2325Tirena Dublin—alexakoredepixepulsedigital@gmail.comLet boost the visibility for conversationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 07:42:49
#2287Tirena Dublin—shopify.store.apps.integrator@gmail.comCheck your inboxnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:48:15
#2265Tirena Dublin—oafolayan902@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:19:44
#2237Tirena Dublin—godwinconsult22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:36
#2236Tirena Dublin—logunridwan191@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:31
#2235Tirena Dublin—dignitasconult150@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:26
#2234Tirena Dublin—davidjames8g@gmail.comSomething I noticednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:21
#2231Tirena Dublin—asenmeshisuunghter021@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:03
#2229Tirena Dublin—officialrockey0007@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:54
#2226Tirena Dublin—ecomsales4k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:40
#2225Tirena Dublin—wilsomjackson03@gmail.comOrder #1003 Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:35
#2223Tirena Dublin—roxyleigh87@gmail.comORDER TRN1053notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:57
#2222Tirena Dublin—ekinzcommerce12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:53
#2221Tirena Dublin—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:48
#2220Tirena Dublin—victorshopifyadvisor@gmail.comI took a screenshotnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:43
#2219Tirena Dublin—olarewaju.olatomiwa.ayanfe3838@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:38
#2218Tirena Dublin—horlarexperto@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:34
#2217Tirena Dublin—kionlesley7@gmail.comTeachtaireacht ó chustaiméir nuanotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:29
#2216Tirena Dublin—joyadebimpe56@gmail.comDarf ich Sie etwas fragennotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:24
#2215Tirena Dublin—shedrackpraise0@gmail.comCONFIRM YOUR ORDERnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:19
#2214Tirena Dublin—atereishola@gmail.comMESSAGEnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:15
#2213Tirena Dublin—enitanboluwatife311@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:10
#2212Tirena Dublin—ecomevolution113@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:06
#2211Tirena Dublin—fmmoney3763@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:01
#2210Tirena Dublin—ejapicazzo@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:56
#2209Tirena Dublin—kemisolajerry345@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:51
#2208Tirena Dublin—mark00mav@gmail.comQuick question about Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:47
#2207Tirena Dublin—proawelewa06@gmail.comPartnership opportunity for Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:42
#2206Tirena Dublin—mubexbrand@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:37

← back to queue

Case #2230 — Tirena Dublin

timurcracan4@gmail.com · order — · state imported · label none yet · rung 0

Facts
open
not set
2026-09-10 09:50:58
—
2026-09-10 09:50:58

Full thread — newest first

Monday 28 September 2026 · UTC
out support@tirenadublin.com → timurcracan4@gmail.com human_intool 2026-09-28 06:13 UTC
Hi Timur, Thank you for confirming your preferred replacement. We’re pleased to confirm that we can proceed with it and coordinate with our supplier to have it arranged. To receive your replacement, simply click the link below and enter the requested details, make sure to check the details as well since we are not going to issue another replacement if the details were incorrect: https://tirenadublin.com/cart/52915948978440:1?discount=LINK100ZSJT Your replacement is completely free of charge, so you won’t need to pay anything. Once you’ve submitted the details, there’s nothing more you need to do—just wait for your replacement to arrive. We sincerely apologize again for the inconvenience and truly appreciate your patience and understanding. Warm regards, Anna Customer Care Team Tirena Dublin
Sunday 27 September 2026 · UTC
in timurcracan4@gmail.com → support@tirenadublin.com customer 2026-09-27 23:16 UTC
Hello I have waited like a month for this coat how long will it take for it to come I am not getting any updates and it’s really frustrating I spent 80 pounds if I can get the coat it will be amazing as I need it for this weekend or at least a refund if sending the coat isn’t possible.
▸ quoted history (43 lines)
On Fri, 25 Sep 2026 at 07:04, Timur Cracan <timurcracan4@gmail.com> wrote: > Proceed with the order and will it still be the same coat and the same > size correct > > > On Fri, 25 Sep 2026 at 07:03, Timur Cracan <timurcracan4@gmail.com> wrote: > >> Yes, please proceed with the order. >> >> On Fri, 25 Sep 2026 at 06:29, <support@tirenadublin.com> wrote: >> >>> Hi, >>> >>> Thank you for your message, and we sincerely apologize for the delay and >>> for the frustration this situation has caused you. We completely understand >>> why you are requesting a full refund, especially after waiting for your >>> order to be fulfilled. >>> >>> We have reviewed the status of your order, and unfortunately, we are >>> unable to issue a full refund at this stage because the payment for the >>> order has already been made to our supplier and the order has already been >>> processed with them. We’re truly sorry that we cannot provide the refund >>> you have requested. >>> >>> The best resolution we can offer at this stage is a replacement for your >>> order, which we can coordinate directly with our supplier so you can >>> receive the item without having to continue waiting for the original order >>> to be resolved. >>> >>> If you would like to proceed with the replacement please simply confirm, >>> and we’ll arrange the next steps for you. >>> >>> We’re deeply sorry again for the inconvenience, the delay, and the >>> frustration this has caused. We truly appreciate your patience and hope we >>> can still make this right for you. >>> >>> Warm regards, >>> Anna >>> Customer Care Team >>> Tirena Dublin >>> >>
Friday 25 September 2026 · UTC
in timurcracan4@gmail.com → support@tirenadublin.com customer 2026-09-25 06:06 UTC
Proceed with the order and will it still be the same coat and the same size correct
▸ quoted history (37 lines)
On Fri, 25 Sep 2026 at 07:03, Timur Cracan <timurcracan4@gmail.com> wrote: > Yes, please proceed with the order. > > On Fri, 25 Sep 2026 at 06:29, <support@tirenadublin.com> wrote: > >> Hi, >> >> Thank you for your message, and we sincerely apologize for the delay and >> for the frustration this situation has caused you. We completely understand >> why you are requesting a full refund, especially after waiting for your >> order to be fulfilled. >> >> We have reviewed the status of your order, and unfortunately, we are >> unable to issue a full refund at this stage because the payment for the >> order has already been made to our supplier and the order has already been >> processed with them. We’re truly sorry that we cannot provide the refund >> you have requested. >> >> The best resolution we can offer at this stage is a replacement for your >> order, which we can coordinate directly with our supplier so you can >> receive the item without having to continue waiting for the original order >> to be resolved. >> >> If you would like to proceed with the replacement please simply confirm, >> and we’ll arrange the next steps for you. >> >> We’re deeply sorry again for the inconvenience, the delay, and the >> frustration this has caused. We truly appreciate your patience and hope we >> can still make this right for you. >> >> Warm regards, >> Anna >> Customer Care Team >> Tirena Dublin >> >
in · timurcracan4@gmail.com → support@tirenadublin.com · 2026-09-25 06:05 UTC · Yes, please proceed with the order.
in timurcracan4@gmail.com → support@tirenadublin.com customer 2026-09-25 06:05 UTC
Yes, please proceed with the order.
▸ quoted history (32 lines)
On Fri, 25 Sep 2026 at 06:29, <support@tirenadublin.com> wrote: > Hi, > > Thank you for your message, and we sincerely apologize for the delay and > for the frustration this situation has caused you. We completely understand > why you are requesting a full refund, especially after waiting for your > order to be fulfilled. > > We have reviewed the status of your order, and unfortunately, we are > unable to issue a full refund at this stage because the payment for the > order has already been made to our supplier and the order has already been > processed with them. We’re truly sorry that we cannot provide the refund > you have requested. > > The best resolution we can offer at this stage is a replacement for your > order, which we can coordinate directly with our supplier so you can > receive the item without having to continue waiting for the original order > to be resolved. > > If you would like to proceed with the replacement please simply confirm, > and we’ll arrange the next steps for you. > > We’re deeply sorry again for the inconvenience, the delay, and the > frustration this has caused. We truly appreciate your patience and hope we > can still make this right for you. > > Warm regards, > Anna > Customer Care Team > Tirena Dublin >
out · support@tirenadublin.com → timurcracan4@gmail.com · 2026-09-25 05:29 UTC · Hi, Thank you for your message, and we sincerely apologize for the delay and for the frustration this situation has caus
out support@tirenadublin.com → timurcracan4@gmail.com human_intool 2026-09-25 05:29 UTC
Hi, Thank you for your message, and we sincerely apologize for the delay and for the frustration this situation has caused you. We completely understand why you are requesting a full refund, especially after waiting for your order to be fulfilled. We have reviewed the status of your order, and unfortunately, we are unable to issue a full refund at this stage because the payment for the order has already been made to our supplier and the order has already been processed with them. We’re truly sorry that we cannot provide the refund you have requested. The best resolution we can offer at this stage is a replacement for your order, which we can coordinate directly with our supplier so you can receive the item without having to continue waiting for the original order to be resolved. If you would like to proceed with the replacement please simply confirm, and we’ll arrange the next steps for you. We’re deeply sorry again for the inconvenience, the delay, and the frustration this has caused. We truly appreciate your patience and hope we can still make this right for you. Warm regards, Anna Customer Care Team Tirena Dublin
Tuesday 22 September 2026 · UTC
in · timurcracan4@gmail.com → support@tirenadublin.com · 2026-09-22 06:53 UTC · Is it possible for me to get a refund and if not I will look for a replacement
in timurcracan4@gmail.com → support@tirenadublin.com customer 2026-09-22 06:53 UTC
Is it possible for me to get a refund and if not I will look for a replacement
▸ quoted history (30 lines)
On Tue, 22 Sep 2026 at 07:07, <support@tirenadublin.com> wrote: > Hi, > > We sincerely apologize for the late response and for not being able to > send our replies sooner due to an issue with our system. We’re truly sorry > for the inconvenience and frustration this has caused. > > Based on the information currently showing in our system, your order > appears to have been deleted for the meantime. We will contact our supplier > directly to verify the status of your order and clarify what happened. > > In the meantime, we would be happy to arrange a replacement for you to > help resolve this as smoothly as possible. Please let us know the specific > product you would like as a replacement, including the variant, size, > color, or pattern you prefer. > > Once you confirm your preferred replacement, we will provide you with the > replacement link where you can enter the requested delivery details. We’ll > then coordinate with our supplier to have your replacement arranged. > > We sincerely apologize again for the inconvenience and delay. We truly > appreciate your patience and understanding, and we’ll do our best to make > this process as easy and hassle-free as possible for you. > > Warm regards, > Anna > Customer Care Team > Tirena Dublin >
out · support@tirenadublin.com → timurcracan4@gmail.com · 2026-09-22 06:07 UTC · Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with
out support@tirenadublin.com → timurcracan4@gmail.com human_intool 2026-09-22 06:07 UTC
Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re truly sorry for the inconvenience and frustration this has caused. Based on the information currently showing in our system, your order appears to have been deleted for the meantime. We will contact our supplier directly to verify the status of your order and clarify what happened. In the meantime, we would be happy to arrange a replacement for you to help resolve this as smoothly as possible. Please let us know the specific product you would like as a replacement, including the variant, size, color, or pattern you prefer. Once you confirm your preferred replacement, we will provide you with the replacement link where you can enter the requested delivery details. We’ll then coordinate with our supplier to have your replacement arranged. We sincerely apologize again for the inconvenience and delay. We truly appreciate your patience and understanding, and we’ll do our best to make this process as easy and hassle-free as possible for you. Warm regards, Anna Customer Care Team Tirena Dublin
Thursday 10 September 2026 · UTC
in · timurcracan4@gmail.com → support@tirenadublin.com · 2026-09-10 09:50 UTC · Hello I wrote you guys two messages already about when my coat is coming or if I can it hasn’t yet been dispatched so I
in timurcracan4@gmail.com → support@tirenadublin.com customer 2026-09-10 09:50 UTC
Hello I wrote you guys two messages already about when my coat is coming or if I can it hasn’t yet been dispatched so I may get a refund but I was just hoping to get a reply this time. Order number is TRN1055

Proposed draft

from decision #6508 · action=reply · 2026-09-27 23:17:14 · dry-run

Hi, Thank you for your patience, and I am so sorry for the wait and for not getting you clearer updates sooner. I completely understand how frustrating this has been, especially needing the coat for this weekend. To confirm, the replacement we have arranged for you is the same item, the Milano Premium Hybrid Jacket in Black, size M, so that has not changed. I want to be honest with you rather than just tell you what you want to hear. The replacement is in hand with our supplier and being finalised, but it has not been dispatched yet, so I cannot promise it will reach you by this weekend. As soon as it ships you will get a tracking email, and delivery from dispatch typically takes 8 to 12 days. I am also sorry that a refund is not something we are able to offer at this stage, as the order has already been processed and paid to our supplier. What I can do is keep chasing this directly on your behalf so it moves as quickly as possible, and I will come back to you the moment I have a dispatch update. Thank you again for bearing with us, I really do appreciate it. Warm regards, Anna Customer Care Team Tirena Dublin

Decision reason: Long-running unfulfilled replacement (posted to supplier 2026-07-13, still not dispatched) with a repeated refund ask already declined per policy; needs a careful honest reply and human follow-up, not auto-send.

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