Hi Dylan, Thank you for getting back to us, and please accept our sincere apologies for the delay, confusion, and frustration this situation has caused you. We completely understand that you would prefer to receive the trousers you originally ordered or have your payment refunded, especially since you have not found a suitable replacement on our website. We have reviewed your case again and contacted our supplier regarding the status of your order. Unfortunately, the payment for your order has already been issued to our supplier, and they have confirmed that they are unable to provide a refund for this order at this stage. We understand that this is disappointing, and we are genuinely sorry that we cannot offer you the refund you requested. We appreciate that the original Linen Blue trousers in size Large are still advertised on our website, and we understand why you would question why we cannot simply send them to you. We are sorry for the confusion this has caused. Despite the product still appearing online, we have not been able to arrange fulfilment of your original order through our supplier. At this stage, a replacement at no additional cost is the best resolution we can offer. We understand that you have not found another item you would like, and we do not want you to feel pressured into choosing something you do not want. However, we want to be transparent about the options currently available to us. Dylan, I sincerely apologise that we have not been able to provide the straightforward resolution you expected. We understand your concerns regarding our money-back guarantee, and we are truly sorry for the disappointment and inconvenience this experience has caused you. Warm regards, Anna Customer Care Team Tirena Dublin

Hi Dylan, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re truly sorry for the inconvenience and frustration this has caused. Based on the information currently showing in our system, your order appears to have been deleted for the meantime. We will contact our supplier directly to verify the status of your order and clarify what happened. In the meantime, we would be happy to arrange a replacement for you to help resolve this as smoothly as possible. Please let us know the specific product you would like as a replacement, including the variant, size, color, or pattern you prefer. Once you confirm your preferred replacement, we will provide you with the replacement link where you can enter the requested delivery details. We’ll then coordinate with our supplier to have your replacement arranged. We sincerely apologize again for the inconvenience and delay. We truly appreciate your patience and understanding, and we’ll do our best to make this process as easy and hassle-free as possible for you. Warm regards, Anna Customer Care Team Tirena Dublin