Hi Cath, Thank you for getting back to us, and we are genuinely sorry. We completely understand why you feel this way, especially after waiting more than 20 days for a proper response and not receiving the level of service or communication you expected from us. You are absolutely right to be frustrated. You placed your order expecting it to be handled within the timeframe stated on our website, and we sincerely apologise that the experience has not gone as expected. We also deeply regret the amount of time you have had to wait just to receive a clear update from us. We have now contacted our supplier again regarding order TRN1064, and at this stage, we are waiting for their update and confirmation that they will proceed with shipping your item. We are following this up directly with them and asking them to move the shipment forward as quickly as possible. We do not want you to be left waiting indefinitely. If our supplier does not provide us with the necessary update or is unable to proceed with the shipment, we will provide you with a guaranteed refund. We want to make sure that, whatever happens with the supplier, your case is not left unresolved. We are truly sorry, Cath, for the delay, the lack of communication, and the frustration this has caused you. We understand that simply asking for patience is not enough after the experience you have had, and we sincerely regret that we have let you down in this regard. Thank you for giving us the opportunity to resolve this properly. We will continue following up with the supplier and take responsibility for making sure your case reaches a clear resolution. Warm regards, Anna Tirena Dublin

Hi Cath, We sincerely apologise for the late response and for the frustration and disappointment you have experienced with your order. We completely understand that the dress was purchased for a special occasion and that, after waiting since your order was placed on 7 September, you no longer need or want it. Unfortunately, we are unable to cancel order TRN1064 at this stage because the order has already been paid for and has entered the fulfilment process. We’re truly sorry that we cannot accommodate your cancellation request. However, we have now sent an update to our supplier and asked them to proceed with shipping your item as soon as possible. We are also following up with them directly regarding the shipment so we can make sure your order is properly taken care of and does not experience any further unnecessary delay. We sincerely apologise, Cath, for how long this has taken and for the fact that you have had to follow this up, especially when the dress was needed for an important occasion. We understand how frustrating this must be, and we will do our best to make sure the order is properly handled from this point forward. Thank you for your patience and understanding. Warm regards, Anna Tirena Dublin