cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

59 case(s) for Tirena Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

59 of 59 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2740Tirena Dublin—joshelevate.16@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 06:55:29
#2726Tirena Dublin—shopify.merchantliaison@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 21:49:10
#2529Tirena Dublin—evdodds@gmail.comOrder Number TRN2086notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 10:08:44
#2550Tirena DublinTRN1075hillgarry87@gmail.comTRN1075notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:32:07
#2506Tirena DublinTRN1085jasonnash.nash663@gmail.comRe Isabella winter long coatnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:37:45
#2473Tirena DublinTRN1062dylanvk28@gmail.comOrder trn1062notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 19:15:38
#2585Tirena Dublin—pharooq52@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 00:20:56
#2613Tirena Dublin—atomconsult001@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 03:58:39
#2238Tirena Dublin—carleyfranz2301@gmail.comOrder 2 September 2026notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:40
#2534Tirena Dublin—candybar123@msn.comRe clothing sizesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 20:02:49
#2417Tirena Dublin—abigailpearse@outlook.comThank You for Your Order, Abigail!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 19:29:33
#2344Tirena Dublin—timothybamidele118@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:32:49
#2228Tirena Dublin—randtchaproniere@icloud.comOrder No TRN 1052notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:49
#2474Tirena DublinTRN1066jason.harford@hotmail.co.ukRefund on order due to lack of deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 06:23:21
#2302Tirena Dublin—cathgothorp@aol.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 08:30:24
#2503Tirena Dublin—topedgesupportsystem@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 09:07:31
#2502Tirena Dublin—mohdigitals10@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 08:28:46
#2230Tirena Dublin—timurcracan4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:58
#2499Tirena Dublin—tomiwa.executive.manager002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 22:11:40
#2493Tirena Dublin—proalasela.p3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 07:19:47
#2232Tirena Dublin—peast21@gmail.comCancel order TRN1048 delayed shipmentnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:12
#2240Tirena Dublin—olamidehammmed221@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:50
#2241Tirena Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:55
#2446Tirena Dublin—starlabteam00@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:43:06
#2272Tirena Dublin—paulspilsbury@outlook.comcancelnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:36:12
#2233Tirena Dublin—marzena.kilian@icloud.comOrder TRN1056notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:17
#2227Tirena Dublin—jackwestsnodland@gmail.comTRN1051 Jack Westnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:44
#2239Tirena Dublin—aminathammed122@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:45
#2411Tirena Dublin—cuteevera331@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:18:24
#2347Tirena Dublin—ellieconsult05@gmail.comA quick thought before you decidenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:43:59
#2325Tirena Dublin—alexakoredepixepulsedigital@gmail.comLet boost the visibility for conversationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 07:42:49
#2287Tirena Dublin—shopify.store.apps.integrator@gmail.comCheck your inboxnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:48:15
#2265Tirena Dublin—oafolayan902@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:19:44
#2237Tirena Dublin—godwinconsult22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:36
#2236Tirena Dublin—logunridwan191@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:31
#2235Tirena Dublin—dignitasconult150@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:26
#2234Tirena Dublin—davidjames8g@gmail.comSomething I noticednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:21
#2231Tirena Dublin—asenmeshisuunghter021@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:03
#2229Tirena Dublin—officialrockey0007@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:54
#2226Tirena Dublin—ecomsales4k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:40
#2225Tirena Dublin—wilsomjackson03@gmail.comOrder #1003 Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:35
#2223Tirena Dublin—roxyleigh87@gmail.comORDER TRN1053notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:57
#2222Tirena Dublin—ekinzcommerce12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:53
#2221Tirena Dublin—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:48
#2220Tirena Dublin—victorshopifyadvisor@gmail.comI took a screenshotnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:43
#2219Tirena Dublin—olarewaju.olatomiwa.ayanfe3838@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:38
#2218Tirena Dublin—horlarexperto@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:34
#2217Tirena Dublin—kionlesley7@gmail.comTeachtaireacht ó chustaiméir nuanotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:29
#2216Tirena Dublin—joyadebimpe56@gmail.comDarf ich Sie etwas fragennotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:24
#2215Tirena Dublin—shedrackpraise0@gmail.comCONFIRM YOUR ORDERnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:19
#2214Tirena Dublin—atereishola@gmail.comMESSAGEnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:15
#2213Tirena Dublin—enitanboluwatife311@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:10
#2212Tirena Dublin—ecomevolution113@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:06
#2211Tirena Dublin—fmmoney3763@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:01
#2210Tirena Dublin—ejapicazzo@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:56
#2209Tirena Dublin—kemisolajerry345@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:51
#2208Tirena Dublin—mark00mav@gmail.comQuick question about Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:47
#2207Tirena Dublin—proawelewa06@gmail.comPartnership opportunity for Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:42
#2206Tirena Dublin—mubexbrand@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:37

← back to queue

Case #2740 — Tirena Dublin

joshelevate.16@gmail.com · order — · state imported · label none yet · rung 0

Facts
support
open
not set
2026-10-13 06:55:29
—
2026-10-13 06:55:30

Full thread — newest first

Today · Tuesday 13 October 2026 · UTC
in joshelevate.16@gmail.com → support@tirenadublin.com customer 2026-10-13 06:55 UTC
Hi, I’d like to spend 3 days working on your store's foundation and basic Google ecosystem setup for free so you can see what I can actually improve. You don’t need to commit to anything upfront. After the 3 days, if you feel the changes are useful, we can simply talk about whether it makes sense to collaborate and start working together. Would you be open to that? Joshua Pinnacle Collective Ltd

Proposed draft

from decision #7640 · action=escalate · 2026-10-13 06:56:10 · dry-run

Hi Joshua, Thank you for reaching out and for the kind offer. At the moment we are not looking for additional help with our website or Google ecosystem setup, so we will not be taking you up on this. We appreciate you thinking of us and wish you the best with Pinnacle Collective. Warm regards, Anna Customer Care Team Marlow London

Decision reason: Unsolicited cold outreach/sales pitch from a marketing agency, not a customer order inquiry — escalate rather than reply.

Compose / edit reply

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Raise a supplier request

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Money action — admin only

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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