cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

59 case(s) for Tirena Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

59 of 59 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2740Tirena Dublin—joshelevate.16@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 06:55:29
#2726Tirena Dublin—shopify.merchantliaison@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 21:49:10
#2529Tirena Dublin—evdodds@gmail.comOrder Number TRN2086notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 10:08:44
#2550Tirena DublinTRN1075hillgarry87@gmail.comTRN1075notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:32:07
#2506Tirena DublinTRN1085jasonnash.nash663@gmail.comRe Isabella winter long coatnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:37:45
#2473Tirena DublinTRN1062dylanvk28@gmail.comOrder trn1062notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 19:15:38
#2585Tirena Dublin—pharooq52@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 00:20:56
#2613Tirena Dublin—atomconsult001@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 03:58:39
#2238Tirena Dublin—carleyfranz2301@gmail.comOrder 2 September 2026notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:40
#2534Tirena Dublin—candybar123@msn.comRe clothing sizesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 20:02:49
#2417Tirena Dublin—abigailpearse@outlook.comThank You for Your Order, Abigail!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 19:29:33
#2344Tirena Dublin—timothybamidele118@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:32:49
#2228Tirena Dublin—randtchaproniere@icloud.comOrder No TRN 1052notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:49
#2474Tirena DublinTRN1066jason.harford@hotmail.co.ukRefund on order due to lack of deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 06:23:21
#2302Tirena Dublin—cathgothorp@aol.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 08:30:24
#2503Tirena Dublin—topedgesupportsystem@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 09:07:31
#2502Tirena Dublin—mohdigitals10@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 08:28:46
#2230Tirena Dublin—timurcracan4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:58
#2499Tirena Dublin—tomiwa.executive.manager002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 22:11:40
#2493Tirena Dublin—proalasela.p3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 07:19:47
#2232Tirena Dublin—peast21@gmail.comCancel order TRN1048 delayed shipmentnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:12
#2240Tirena Dublin—olamidehammmed221@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:50
#2241Tirena Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:55
#2446Tirena Dublin—starlabteam00@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:43:06
#2272Tirena Dublin—paulspilsbury@outlook.comcancelnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:36:12
#2233Tirena Dublin—marzena.kilian@icloud.comOrder TRN1056notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:17
#2227Tirena Dublin—jackwestsnodland@gmail.comTRN1051 Jack Westnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:44
#2239Tirena Dublin—aminathammed122@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:45
#2411Tirena Dublin—cuteevera331@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:18:24
#2347Tirena Dublin—ellieconsult05@gmail.comA quick thought before you decidenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:43:59
#2325Tirena Dublin—alexakoredepixepulsedigital@gmail.comLet boost the visibility for conversationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 07:42:49
#2287Tirena Dublin—shopify.store.apps.integrator@gmail.comCheck your inboxnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:48:15
#2265Tirena Dublin—oafolayan902@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:19:44
#2237Tirena Dublin—godwinconsult22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:36
#2236Tirena Dublin—logunridwan191@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:31
#2235Tirena Dublin—dignitasconult150@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:26
#2234Tirena Dublin—davidjames8g@gmail.comSomething I noticednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:21
#2231Tirena Dublin—asenmeshisuunghter021@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:03
#2229Tirena Dublin—officialrockey0007@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:54
#2226Tirena Dublin—ecomsales4k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:40
#2225Tirena Dublin—wilsomjackson03@gmail.comOrder #1003 Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:35
#2223Tirena Dublin—roxyleigh87@gmail.comORDER TRN1053notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:57
#2222Tirena Dublin—ekinzcommerce12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:53
#2221Tirena Dublin—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:48
#2220Tirena Dublin—victorshopifyadvisor@gmail.comI took a screenshotnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:43
#2219Tirena Dublin—olarewaju.olatomiwa.ayanfe3838@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:38
#2218Tirena Dublin—horlarexperto@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:34
#2217Tirena Dublin—kionlesley7@gmail.comTeachtaireacht ó chustaiméir nuanotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:29
#2216Tirena Dublin—joyadebimpe56@gmail.comDarf ich Sie etwas fragennotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:24
#2215Tirena Dublin—shedrackpraise0@gmail.comCONFIRM YOUR ORDERnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:19
#2214Tirena Dublin—atereishola@gmail.comMESSAGEnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:15
#2213Tirena Dublin—enitanboluwatife311@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:10
#2212Tirena Dublin—ecomevolution113@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:06
#2211Tirena Dublin—fmmoney3763@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:01
#2210Tirena Dublin—ejapicazzo@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:56
#2209Tirena Dublin—kemisolajerry345@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:51
#2208Tirena Dublin—mark00mav@gmail.comQuick question about Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:47
#2207Tirena Dublin—proawelewa06@gmail.comPartnership opportunity for Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:42
#2206Tirena Dublin—mubexbrand@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:37

← back to queue

Case #2232 — Tirena Dublin

peast21@gmail.com · order — · state imported · label none yet · rung 0

Facts
Cancel order TRN1048 delayed shipment
open
not set
2026-09-10 09:51:12
—
2026-09-10 09:51:12

Full thread — newest first

Friday 25 September 2026 · UTC
out support@tirenadublin.com → peast21@gmail.com human_intool 2026-09-25 05:38 UTC
Hi Pete, Thank you for clarifying, and I’m genuinely sorry for the confusion regarding the refund. We completely understand your concern, and we sincerely apologise that the refund you received came through your Mastercard dispute rather than directly from us. We’re sorry for the frustration and for the conflicting information you were given throughout this matter. Please accept our sincere apologies for the inconvenience and for how this situation was handled. Warm regards, Tirena Dublin
in peast21@gmail.com → support@tirenadublin.com customer 2026-09-25 05:37 UTC
I have received a refund but refunded by mastercard after I complained to them not by you
▸ quoted history (27 lines)
On Fri, 25 Sept 2026, 06:25 , <support@tirenadublin.com> wrote: > Hi Pete, > > Thank you for your patience, and I’m really sorry for the confusion and > delay with your order. > > I’ve checked the details again with our system, and based on our records, > the product you purchased under order TRN1048 has already been refunded > from our side. > > We sincerely apologise if this was not clear in our previous messages. We > understand how frustrating it must have been to receive conflicting > information, especially after you had already provided your order number > from the beginning. > > Please kindly allow some time for the refund to appear in your original > payment method. If you are still unable to see the refund after checking > with your bank or payment provider, please let us know and we will be happy > to investigate this further with our team. > > We’re truly sorry again for the inconvenience and confusion this has > caused. > > Warm regards, > Tirena Dublin >
out support@tirenadublin.com → peast21@gmail.com human_intool 2026-09-25 05:25 UTC
Hi Pete, Thank you for your patience, and I’m really sorry for the confusion and delay with your order. I’ve checked the details again with our system, and based on our records, the product you purchased under order TRN1048 has already been refunded from our side. We sincerely apologise if this was not clear in our previous messages. We understand how frustrating it must have been to receive conflicting information, especially after you had already provided your order number from the beginning. Please kindly allow some time for the refund to appear in your original payment method. If you are still unable to see the refund after checking with your bank or payment provider, please let us know and we will be happy to investigate this further with our team. We’re truly sorry again for the inconvenience and confusion this has caused. Warm regards, Tirena Dublin
Monday 21 September 2026 · UTC
in · peast21@gmail.com → support@tirenadublin.com · 2026-09-21 04:53 UTC · TRN10 This order number was provided on my previous email. Please advise when the refund will be completed. Pete
in peast21@gmail.com → support@tirenadublin.com customer 2026-09-21 04:53 UTC
TRN10 This order number was provided on my previous email. Please advise when the refund will be completed. Pete
▸ quoted history (22 lines)
On Mon, 21 Sept 2026, 05:37 , <support@tirenadublin.com> wrote: > Hi Pete, > > We sincerely apologize for the late response and for not being able to get > back to you sooner. We experienced an issue with our system that affected > our ability to properly access and respond to customer inquiries. > > At the moment, we’re unable to locate your order in our system. To help us > look into this immediately, could you please provide us with your order > number? > > Once we receive it, we will coordinate directly with our supplier to check > the status of your order and provide you with an update as soon as possible. > > We’re very sorry for the inconvenience and appreciate your patience and > understanding while we work to resolve this for you. > > Anna > Customer Care Team > Marlow London >
out · support@tirenadublin.com → peast21@gmail.com · 2026-09-21 04:37 UTC · Hi Pete, We sincerely apologize for the late response and for not being able to get back to you sooner. We experienced a
out support@tirenadublin.com → peast21@gmail.com human_intool 2026-09-21 04:37 UTC
Hi Pete, We sincerely apologize for the late response and for not being able to get back to you sooner. We experienced an issue with our system that affected our ability to properly access and respond to customer inquiries. At the moment, we’re unable to locate your order in our system. To help us look into this immediately, could you please provide us with your order number? Once we receive it, we will coordinate directly with our supplier to check the status of your order and provide you with an update as soon as possible. We’re very sorry for the inconvenience and appreciate your patience and understanding while we work to resolve this for you. Anna Customer Care Team Marlow London
Thursday 10 September 2026 · UTC
in · peast21@gmail.com → support@tirenadublin.com · 2026-09-10 09:51 UTC · I require an immediate refund because the order has remained stuck in the "Preparing Shipment" phase for two weeks—viola
in peast21@gmail.com → support@tirenadublin.com customer 2026-09-10 09:51 UTC
I require an immediate refund because the order has remained stuck in the "Preparing Shipment" phase for two weeks—violating your advertised delivery timeline— i am formally canceling the order and expect a full refund within 48 hours. Pete Eastwood

Proposed draft

from decision #6390 · action=reply · 2026-09-25 05:38:12 · dry-run

Hi Pete, Thank you for the update, and I am sorry for the confusion caused by our last message. I want to make sure order TRN1048 is properly reconciled on our end. I have flagged this internally with our team so we can confirm exactly what happened here and make sure everything matches up correctly against the chargeback from your bank. You do not need to take any further action for now. We will follow up as soon as we have confirmed everything is settled on our side. Thank you for your patience, and again, I am sorry for the back and forth on this. Warm regards, Anna Customer Care Team Marlow London

Decision reason: Customer reports the refund actually came from Mastercard after a chargeback, contradicting our prior message claiming we had already refunded from our side; this needs human reconciliation and is a chargeback, so it cannot auto-send.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.