Hi Garry, I’m really sorry for the late response and for the continued frustration you’ve experienced while waiting for your order. I understand that you’ve already contacted us more than once and deserve a clear update. We’ve checked your tracking information, and your package is currently showing “Info Received.” This means the shipment information has been registered, but the tracking does not yet show confirmed movement. We understand this is concerning, especially after such a long wait. Please be assured that we have already contacted our supplier to follow up on your parcel and request an update. We will continue following up to help ensure your order reaches you as soon as possible. You can check your tracking status here: https://tirenadublin.com/apps/parcelpanel?cwtrk_token=7qD-a8nfEdUjDA63VZ_moU5OP4iDdMCMhWzyhynWhhepGDF95g Garry, we sincerely apologise for the delay and the lack of clear updates. We understand how disappointing this experience has been, and we appreciate your patience while we work with our supplier to resolve this. Warm regards, Customer Care Team Tirena Dublin

Hi Hill, We sincerely apologize for the delay and for the frustration caused by having to follow up with us again regarding your order. We completely understand your concern, especially as the 72-hour timeframe has already passed. We have already contacted our supplier regarding your order and specifically asked them to expedite the processing and shipment as much as possible. At the moment, we are still waiting for their confirmation and for the processing status to update. We kindly ask you to allow us a little more time while we follow this up with the supplier and make sure your order is being handled as quickly as possible. We are truly sorry for the inconvenience and for the delay you have experienced. We appreciate your patience and understanding, and we will provide you with an update as soon as we receive further information from our supplier. Warm regards, Anna Customer Care Team Tirena Dublin