cs.gohigherlevel
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Queue

59 case(s) for Tirena Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

59 of 59 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2740Tirena Dublin—joshelevate.16@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 06:55:29
#2726Tirena Dublin—shopify.merchantliaison@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 21:49:10
#2529Tirena Dublin—evdodds@gmail.comOrder Number TRN2086notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 10:08:44
#2550Tirena DublinTRN1075hillgarry87@gmail.comTRN1075notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:32:07
#2506Tirena DublinTRN1085jasonnash.nash663@gmail.comRe Isabella winter long coatnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:37:45
#2473Tirena DublinTRN1062dylanvk28@gmail.comOrder trn1062notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 19:15:38
#2585Tirena Dublin—pharooq52@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 00:20:56
#2613Tirena Dublin—atomconsult001@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 03:58:39
#2238Tirena Dublin—carleyfranz2301@gmail.comOrder 2 September 2026notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:40
#2534Tirena Dublin—candybar123@msn.comRe clothing sizesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 20:02:49
#2417Tirena Dublin—abigailpearse@outlook.comThank You for Your Order, Abigail!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 19:29:33
#2344Tirena Dublin—timothybamidele118@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:32:49
#2228Tirena Dublin—randtchaproniere@icloud.comOrder No TRN 1052notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:49
#2474Tirena DublinTRN1066jason.harford@hotmail.co.ukRefund on order due to lack of deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 06:23:21
#2302Tirena Dublin—cathgothorp@aol.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 08:30:24
#2503Tirena Dublin—topedgesupportsystem@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 09:07:31
#2502Tirena Dublin—mohdigitals10@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 08:28:46
#2230Tirena Dublin—timurcracan4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:58
#2499Tirena Dublin—tomiwa.executive.manager002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 22:11:40
#2493Tirena Dublin—proalasela.p3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 07:19:47
#2232Tirena Dublin—peast21@gmail.comCancel order TRN1048 delayed shipmentnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:12
#2240Tirena Dublin—olamidehammmed221@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:50
#2241Tirena Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:55
#2446Tirena Dublin—starlabteam00@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:43:06
#2272Tirena Dublin—paulspilsbury@outlook.comcancelnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:36:12
#2233Tirena Dublin—marzena.kilian@icloud.comOrder TRN1056notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:17
#2227Tirena Dublin—jackwestsnodland@gmail.comTRN1051 Jack Westnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:44
#2239Tirena Dublin—aminathammed122@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:45
#2411Tirena Dublin—cuteevera331@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:18:24
#2347Tirena Dublin—ellieconsult05@gmail.comA quick thought before you decidenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:43:59
#2325Tirena Dublin—alexakoredepixepulsedigital@gmail.comLet boost the visibility for conversationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 07:42:49
#2287Tirena Dublin—shopify.store.apps.integrator@gmail.comCheck your inboxnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:48:15
#2265Tirena Dublin—oafolayan902@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:19:44
#2237Tirena Dublin—godwinconsult22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:36
#2236Tirena Dublin—logunridwan191@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:31
#2235Tirena Dublin—dignitasconult150@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:26
#2234Tirena Dublin—davidjames8g@gmail.comSomething I noticednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:21
#2231Tirena Dublin—asenmeshisuunghter021@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:03
#2229Tirena Dublin—officialrockey0007@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:54
#2226Tirena Dublin—ecomsales4k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:40
#2225Tirena Dublin—wilsomjackson03@gmail.comOrder #1003 Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:35
#2223Tirena Dublin—roxyleigh87@gmail.comORDER TRN1053notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:57
#2222Tirena Dublin—ekinzcommerce12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:53
#2221Tirena Dublin—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:48
#2220Tirena Dublin—victorshopifyadvisor@gmail.comI took a screenshotnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:43
#2219Tirena Dublin—olarewaju.olatomiwa.ayanfe3838@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:38
#2218Tirena Dublin—horlarexperto@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:34
#2217Tirena Dublin—kionlesley7@gmail.comTeachtaireacht ó chustaiméir nuanotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:29
#2216Tirena Dublin—joyadebimpe56@gmail.comDarf ich Sie etwas fragennotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:24
#2215Tirena Dublin—shedrackpraise0@gmail.comCONFIRM YOUR ORDERnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:19
#2214Tirena Dublin—atereishola@gmail.comMESSAGEnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:15
#2213Tirena Dublin—enitanboluwatife311@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:10
#2212Tirena Dublin—ecomevolution113@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:06
#2211Tirena Dublin—fmmoney3763@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:01
#2210Tirena Dublin—ejapicazzo@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:56
#2209Tirena Dublin—kemisolajerry345@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:51
#2208Tirena Dublin—mark00mav@gmail.comQuick question about Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:47
#2207Tirena Dublin—proawelewa06@gmail.comPartnership opportunity for Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:42
#2206Tirena Dublin—mubexbrand@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:37

← back to queue

Case #2506 — Tirena Dublin

jasonnash.nash663@gmail.com · order TRN1085 · state imported · label none yet · rung 0

Facts
Re Isabella winter long coat
open
not set
2026-09-28 11:37:45
—
2026-09-28 11:37:46

Full thread — newest first

Saturday 10 October 2026 · UTC
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-10-10 16:33 UTC
If I ever receive this order could you please give me a address to return the item for a full refund and you should also let people know that you are based in China the website is very misleading. Regards Jason Nash.
▸ quoted history (38 lines)
On Tue, Oct 6, 2026, 17:50 jason nash <jasonnash.nash663@gmail.com> wrote: > That's great now could you please let me know where to return it for a > refund because the size is wrong. > > Kind regards Jason Nash. > > On Tue, Oct 6, 2026, 13:31 TIRENA <support@tirenadublin.com> wrote: > >> [image: logo black] >> <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_0> >> [image: logo black] >> <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_1> >> <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_2> >> *Dear jason,* >> >> The shipping label has been printed and the carrier has been notified. >> You can track your package using the button below. >> Kind regards, >> >> Maggie >> Track your order >> <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_3> >> *Order: TRN1085* >> >> 1 x Isabella | Long Elegant Winter Coat >> 99.95 GBP >> *You might also like this?* >> Homepage <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_4> >> Track your order >> <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_5> >> Contact <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_6> >> © 2026 TIRENA DUBLIN >> Don't want to receive any more emails? Unsubscribe >> <https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Ybi88L&c=01M3EQQE8HN8BZNYMVMD8WGRZ6&k=c94f8579dc75aa35a95effcf6498cf2d&se=jasonnash.nash663%40gmail.com&m=VDrWk2&r=01M48K5YWVGBSTMSM96DGGYWTP&e=7vBRcDZ8zZ3> >> . >> >
Tuesday 6 October 2026 · UTC
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-10-06 16:50 UTC
That's great now could you please let me know where to return it for a refund because the size is wrong. Kind regards Jason Nash.
▸ quoted history (28 lines)
On Tue, Oct 6, 2026, 13:31 TIRENA <support@tirenadublin.com> wrote: > [image: logo black] > <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_0> > [image: logo black] > <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_1> > <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_2> > *Dear jason,* > > The shipping label has been printed and the carrier has been notified. > You can track your package using the button below. > Kind regards, > > Maggie > Track your order <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_3> > *Order: TRN1085* > > 1 x Isabella | Long Elegant Winter Coat > 99.95 GBP > *You might also like this?* > Homepage <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_4> > Track your order <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_5> > Contact <https://ctrk.klclick.com/l/01M48K5ZWZ1XWAVC577P45NBXC_6> > © 2026 TIRENA DUBLIN > Don't want to receive any more emails? Unsubscribe > <https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Ybi88L&c=01M3EQQE8HN8BZNYMVMD8WGRZ6&k=c94f8579dc75aa35a95effcf6498cf2d&se=jasonnash.nash663%40gmail.com&m=VDrWk2&r=01M48K5YWVGBSTMSM96DGGYWTP&e=7vBRcDZ8zZ3> > . >
out support@tirenadublin.com → jasonnash.nash663@gmail.com human_intool 2026-10-06 02:09 UTC
Hi Jason, Thank you for getting back to us, and we sincerely apologise for the continued inconvenience and frustration this situation has caused you. We have checked your order again, and unfortunately, the package is now already in transit. Because it has already left the supplier and entered the shipping process, we are no longer able to cancel the order or make any changes to the size from L to XL at this stage. We completely understand that this is not the outcome you were hoping for, especially as you contacted us regarding the size change shortly after placing the order. Unfortunately, once a parcel has entered transit, we no longer have the ability to make changes to the contents or stop the shipment from our side. We sincerely apologise that we cannot make the requested change or cancellation at this stage. We understand your concerns regarding the order, and we appreciate your patience and understanding. Warm regards, Anna Customer Care Team Tirena Dublin
Sunday 4 October 2026 · UTC
in · jasonnash.nash663@gmail.com → support@tirenadublin.com · 2026-10-04 03:54 UTC · Infact I don't think that your shop is in Ireland so I will call my bank and request a callback I will give you until to
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-10-04 03:54 UTC
Infact I don't think that your shop is in Ireland so I will call my bank and request a callback I will give you until tomorrow to respond there is definitely something not quite right with this order!. Regards Jason Nash
▸ quoted history (33 lines)
On Sun, Oct 4, 2026, 04:51 jason nash <jasonnash.nash663@gmail.com> wrote: > So what do you suggest I would like to cancel the order. > > Kind regards > Jason Nash. > > On Sun, Oct 4, 2026, 01:14 <support@tirenadublin.com> wrote: > >> Hi Jason, >> >> Thank you for getting in touch, and we completely understand your request >> to change the size. >> >> We’re really sorry, but we have checked the status of your order and it >> is already being prepared by our supplier. Because the order has already >> entered the preparation process, unfortunately, we are no longer able to >> cancel it or change the size from L to XL at this stage. >> >> We sincerely apologise that we cannot make the size change for you, >> especially as you contacted us so soon after placing the order. We >> understand why you wanted to make sure your daughter receives the correct >> size. >> >> Please accept our sincere apologies for the inconvenience, and thank you >> for your understanding. >> >> Warm regards, >> Anna >> Customer Care Team >> Tirena Dublin >> >
in · jasonnash.nash663@gmail.com → support@tirenadublin.com · 2026-10-04 03:52 UTC · So what do you suggest I would like to cancel the order. Kind regards Jason Nash.
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-10-04 03:52 UTC
So what do you suggest I would like to cancel the order. Kind regards Jason Nash.
▸ quoted history (25 lines)
On Sun, Oct 4, 2026, 01:14 <support@tirenadublin.com> wrote: > Hi Jason, > > Thank you for getting in touch, and we completely understand your request > to change the size. > > We’re really sorry, but we have checked the status of your order and it is > already being prepared by our supplier. Because the order has already > entered the preparation process, unfortunately, we are no longer able to > cancel it or change the size from L to XL at this stage. > > We sincerely apologise that we cannot make the size change for you, > especially as you contacted us so soon after placing the order. We > understand why you wanted to make sure your daughter receives the correct > size. > > Please accept our sincere apologies for the inconvenience, and thank you > for your understanding. > > Warm regards, > Anna > Customer Care Team > Tirena Dublin >
out · support@tirenadublin.com → jasonnash.nash663@gmail.com · 2026-10-04 00:14 UTC · Hi Jason, Thank you for getting in touch, and we completely understand your request to change the size. We’re really sor
out support@tirenadublin.com → jasonnash.nash663@gmail.com human_intool 2026-10-04 00:14 UTC
Hi Jason, Thank you for getting in touch, and we completely understand your request to change the size. We’re really sorry, but we have checked the status of your order and it is already being prepared by our supplier. Because the order has already entered the preparation process, unfortunately, we are no longer able to cancel it or change the size from L to XL at this stage. We sincerely apologise that we cannot make the size change for you, especially as you contacted us so soon after placing the order. We understand why you wanted to make sure your daughter receives the correct size. Please accept our sincere apologies for the inconvenience, and thank you for your understanding. Warm regards, Anna Customer Care Team Tirena Dublin
Monday 28 September 2026 · UTC
in · jasonnash.nash663@gmail.com → support@tirenadublin.com · 2026-09-28 14:35 UTC · Hi regarding my order I think that I ordered a large it's for my daughter and she is a 14/16 could you please amend the
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-09-28 14:35 UTC
Hi regarding my order I think that I ordered a large it's for my daughter and she is a 14/16 could you please amend the order accordingly to a xl or xl2. Kind regards Jason Nash. 63 park terrace stumpcross Halifax hx37af
▸ quoted history (33 lines)
On Mon, Sep 28, 2026, 14:28 TIRENA <support@tirenadublin.com> wrote: > [image: logo black] > <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_0> > [image: logo black] > <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_1> > <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_2> > *Don't Miss Out, jason!* > > .We'd like to remind you that your *20% discount code* expires today. > > Take advantage of this opportunity and use the code at checkout to enjoy > extra savings. > > *20% DISCOUNT CODE:* > > *ORDERAGAIN20* > > **This code expires **today**.* > Shop now <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_3> > > Selected for you > > *OUR BESTSELLERS* > Homepage <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_4> > Track your order > <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_5> > Contact <https://ctrk.klclick3.com/l/01M3M37YZ8BC86F7CQD4YSD0GB_6> > © 2026 TIRENA DUBLIN > Don't want to receive any more emails? Unsubscribe > <https://manage.kmail-lists.com/subscriptions/unsubscribe?a=Ybi88L&c=01M3EQQE8HN8BZNYMVMD8WGRZ6&k=c94f8579dc75aa35a95effcf6498cf2d&se=jasonnash.nash663%40gmail.com&m=Wp7fsy&r=01M3M37WSVPXJXA5JD4APFKYTR&e=7uiw2eEQNbx> > . >
in · jasonnash.nash663@gmail.com → support@tirenadublin.com · 2026-09-28 11:37 UTC · Hi I placed an order yesterday for a Isabella long winter coat for my daughter I ordered a L not knowing what size that
in jasonnash.nash663@gmail.com → support@tirenadublin.com customer 2026-09-28 11:37 UTC
Hi I placed an order yesterday for a Isabella long winter coat for my daughter I ordered a L not knowing what size that was she is a 14/16 in over coats so could you please possibly send me a XL 2 Kind regards jason nash 63 park terrace stumpcross Halifax.

Proposed draft

from decision #7251 · action=reply · 2026-10-10 16:34:39 · dry-run

Hi Jason, Thank you for your patience through everything so far, and I am sorry for how frustrating this whole experience has been for you. On your point about the website, I want to be straightforward with you. We do work with a trusted supplier based in Asia for some of our orders, the same supplier used by a number of well known fashion retailers, specifically so we can avoid delays. This does not affect the quality of what you receive, and if it was not made clear enough, that is fair feedback and I will pass it on to the team so the website is clearer about this. On the size, I know the whole reason you wrote in originally was to get your daughter the right size, and I would rather put that right properly than just take the coat back. Once the order reaches you, we would be glad to send out the Isabella Long Elegant Winter Coat in a size XL2, completely free of charge, and you would be welcome to keep the L you already have as well, with nothing to send back and nothing to pay. If you would still prefer a full refund instead, that is absolutely fine. Once the coat arrives, you would have 30 days from delivery to send it back unworn and in its original packaging, and there is no cost to you for the return shipping. As soon as it is back with us, the refund would be processed to your original payment method within 3 to 7 working days. Just let me know which you would prefer, the free XL2 plus keeping the L, or the return for a full refund, and I will get it moving for you as soon as you confirm. Warm regards, Anna Customer Care Team Tirena Dublin

Decision reason: Customer's underlying issue is wrong size, so per locked policy I led with the free correct-size replacement plus keep-the-original offer before giving return/refund terms, since he has not yet agreed to either resolution no Shopify action is attached.

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Money action — admin only

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

KindStatusPreviewWhen
supplier_sheet_requestproposed[Supplier Sheet] CANCEL for order #TRN1085: Cancel order before it ships if still possible (customer also doubts the company's legitima2026-10-04 03:55:31
supplier_sheet_requestproposed[Supplier Sheet] CANCEL for order #TRN1085: Cancel order before it ships2026-10-04 03:52:43

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