cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

59 case(s) for Tirena Dublin · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

59 of 59 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2740Tirena Dublin—joshelevate.16@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-13 06:55:29
#2726Tirena Dublin—shopify.merchantliaison@gmail.comsupportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-12 21:49:10
#2529Tirena Dublin—evdodds@gmail.comOrder Number TRN2086notification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 10:08:44
#2550Tirena DublinTRN1075hillgarry87@gmail.comTRN1075notification never addressed to a store support inboximportednone yet0no SLA set2026-10-02 11:32:07
#2506Tirena DublinTRN1085jasonnash.nash663@gmail.comRe Isabella winter long coatnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 11:37:45
#2473Tirena DublinTRN1062dylanvk28@gmail.comOrder trn1062notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 19:15:38
#2585Tirena Dublin—pharooq52@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-10-07 00:20:56
#2613Tirena Dublin—atomconsult001@gmail.comPartnership opportunity for Supportnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 03:58:39
#2238Tirena Dublin—carleyfranz2301@gmail.comOrder 2 September 2026notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:40
#2534Tirena Dublin—candybar123@msn.comRe clothing sizesnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 20:02:49
#2417Tirena Dublin—abigailpearse@outlook.comThank You for Your Order, Abigail!notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 19:29:33
#2344Tirena Dublin—timothybamidele118@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:32:49
#2228Tirena Dublin—randtchaproniere@icloud.comOrder No TRN 1052notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:49
#2474Tirena DublinTRN1066jason.harford@hotmail.co.ukRefund on order due to lack of deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-25 06:23:21
#2302Tirena Dublin—cathgothorp@aol.comOrdernotification never addressed to a store support inboximportednone yet0no SLA set2026-09-13 08:30:24
#2503Tirena Dublin—topedgesupportsystem@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 09:07:31
#2502Tirena Dublin—mohdigitals10@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-28 08:28:46
#2230Tirena Dublin—timurcracan4@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:58
#2499Tirena Dublin—tomiwa.executive.manager002@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 22:11:40
#2493Tirena Dublin—proalasela.p3@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-27 07:19:47
#2232Tirena Dublin—peast21@gmail.comCancel order TRN1048 delayed shipmentnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:12
#2240Tirena Dublin—olamidehammmed221@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:50
#2241Tirena Dublin—olamideemailautomation@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:55
#2446Tirena Dublin—starlabteam00@gmail.comIch wollte mich einfach mal melden.notification never addressed to a store support inboximportednone yet0no SLA set2026-09-22 14:43:06
#2272Tirena Dublin—paulspilsbury@outlook.comcancelnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-11 11:36:12
#2233Tirena Dublin—marzena.kilian@icloud.comOrder TRN1056notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:17
#2227Tirena Dublin—jackwestsnodland@gmail.comTRN1051 Jack Westnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:44
#2239Tirena Dublin—aminathammed122@gmail.comI’m Ready to Order, Just Need Confirmationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:45
#2411Tirena Dublin—cuteevera331@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 12:18:24
#2347Tirena Dublin—ellieconsult05@gmail.comA quick thought before you decidenotification never addressed to a store support inboximportednone yet0no SLA set2026-09-16 10:43:59
#2325Tirena Dublin—alexakoredepixepulsedigital@gmail.comLet boost the visibility for conversationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-15 07:42:49
#2287Tirena Dublin—shopify.store.apps.integrator@gmail.comCheck your inboxnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 03:48:15
#2265Tirena Dublin—oafolayan902@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 18:19:44
#2237Tirena Dublin—godwinconsult22@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:36
#2236Tirena Dublin—logunridwan191@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:31
#2235Tirena Dublin—dignitasconult150@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:26
#2234Tirena Dublin—davidjames8g@gmail.comSomething I noticednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:21
#2231Tirena Dublin—asenmeshisuunghter021@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:51:03
#2229Tirena Dublin—officialrockey0007@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:54
#2226Tirena Dublin—ecomsales4k@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:40
#2225Tirena Dublin—wilsomjackson03@gmail.comOrder #1003 Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:50:35
#2223Tirena Dublin—roxyleigh87@gmail.comORDER TRN1053notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:57
#2222Tirena Dublin—ekinzcommerce12@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:53
#2221Tirena Dublin—chrisammy572@gmail.comYour store is losing sales to a slow mobile loadnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:48
#2220Tirena Dublin—victorshopifyadvisor@gmail.comI took a screenshotnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:43
#2219Tirena Dublin—olarewaju.olatomiwa.ayanfe3838@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:38
#2218Tirena Dublin—horlarexperto@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:34
#2217Tirena Dublin—kionlesley7@gmail.comTeachtaireacht ó chustaiméir nuanotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:29
#2216Tirena Dublin—joyadebimpe56@gmail.comDarf ich Sie etwas fragennotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:24
#2215Tirena Dublin—shedrackpraise0@gmail.comCONFIRM YOUR ORDERnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:19
#2214Tirena Dublin—atereishola@gmail.comMESSAGEnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:15
#2213Tirena Dublin—enitanboluwatife311@gmail.comTirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:10
#2212Tirena Dublin—ecomevolution113@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:06
#2211Tirena Dublin—fmmoney3763@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:49:01
#2210Tirena Dublin—ejapicazzo@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:56
#2209Tirena Dublin—kemisolajerry345@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:51
#2208Tirena Dublin—mark00mav@gmail.comQuick question about Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:47
#2207Tirena Dublin—proawelewa06@gmail.comPartnership opportunity for Tirenadublinnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:42
#2206Tirena Dublin—mubexbrand@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 09:48:37

← back to queue

Case #2417 — Tirena Dublin

abigailpearse@outlook.com · order — · state imported · label none yet · rung 0

Facts
Thank You for Your Order, Abigail!
open
not set
2026-09-20 19:29:33
—
2026-09-20 19:29:33

Full thread — newest first

Sunday 4 October 2026 · UTC
out support@tirenadublin.com → abigailpearse@outlook.com human_intool 2026-10-04 00:30 UTC
Hi Abigail, We sincerely apologize for the late response and for the delay with your order. We completely understand your frustration, especially as you paid for the item on 12 September and have still not received it. We have already contacted our supplier regarding your order and requested an update on its current status and shipment. At the moment, we are waiting for their response so we can confirm the next steps and provide you with accurate information regarding your item. We kindly ask for your patience while we wait for our supplier to get back to us. As soon as we receive their response, we will update you immediately with the latest information regarding your order. We sincerely apologize again for the inconvenience and appreciate your patience and understanding while we work to resolve this for you. Warm regards, Anna Customer Care Team Tirena Dublin
Tuesday 29 September 2026 · UTC
in abigailpearse@outlook.com → support@tirenadublin.com customer 2026-09-29 10:25 UTC
Good Morning I have still not received this item and I paid for it on 12th September. Very disappointed with your service and expect this item to be shipped on receipt to prevent any further action having to be pursued. Regards Abigail Pearse Sent from my Galaxy
▸ quoted history (18 lines)
-------- Original message -------- From: support@tirenadublin.com Date: 25/09/2026 06:35 (GMT+00:00) To: abigailpearse@outlook.com Subject: RE: Thank You for Your Order, Abigail! Hi Abigail, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re sorry to hear about the issue you experienced with the product. We can certainly look into this for you, and we will coordinate directly with our supplier to check the details of your product and determine the best way to resolve the issue. Thank you for your patience and understanding while we work on this. We’ll make sure to provide you with an update as soon as we hear back from our supplier. Warm regards, Anna Customer Care Team Tirena Dublin
Friday 25 September 2026 · UTC
out support@tirenadublin.com → abigailpearse@outlook.com human_intool 2026-09-25 05:35 UTC
Hi Abigail, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re sorry to hear about the issue you experienced with the product. We can certainly look into this for you, and we will coordinate directly with our supplier to check the details of your product and determine the best way to resolve the issue. Thank you for your patience and understanding while we work on this. We’ll make sure to provide you with an update as soon as we hear back from our supplier. Warm regards, Anna Customer Care Team Tirena Dublin
Tuesday 22 September 2026 · UTC
in · abigailpearse@outlook.com → support@tirenadublin.com · 2026-09-22 09:03 UTC · Good Morning Thanks for getting back to me. Please see attached screenshot of my order on the 12th September. Look forwa
in abigailpearse@outlook.com → support@tirenadublin.com customer 2026-09-22 09:03 UTC
Good Morning Thanks for getting back to me. Please see attached screenshot of my order on the 12th September. Look forward to hearing from you ASAP Many Thanks Abigail Pearse 07769 143591 Sent from my Galaxy
▸ quoted history (21 lines)
-------- Original message -------- From: support@tirenadublin.com Date: 21/09/2026 05:53 (GMT+00:00) To: abigailpearse@outlook.com Subject: RE: Thank You for Your Order, Abigail! Hi Abigail, Thank you for reaching out. We checked our system using your email address, but we were not able to locate an order associated with it. Could you please confirm your order number, or the email address used at checkout, so we can look into the delivery status for you right away? Once we have this information we will be happy to check the tracking and give you an accurate update. Warm regards, Tirena Dublin Customer Care Team Tirena Dublin [INTERNAL — 2 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/LO2P123MB7212B2ED30DE21D816F26AABA5832_LO2P123MB7212.GBRP123.PROD.OUTLOOK.COM/0-Screenshot_20260922_095928_Chrome.jpg, /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/LO2P123MB7212B2ED30DE21D816F26AABA5832_LO2P123MB7212.GBRP123.PROD.OUTLOOK.COM/1-Screenshot_20260922_095944_Email.jpg — NEVER reveal these file paths or mention reading a file to the customer.]
Monday 21 September 2026 · UTC
out · support@tirenadublin.com → abigailpearse@outlook.com · 2026-09-21 04:53 UTC · Hi Abigail, Thank you for reaching out. We checked our system using your email address, but we were not able to locate a
out support@tirenadublin.com → abigailpearse@outlook.com human_intool 2026-09-21 04:53 UTC
Hi Abigail, Thank you for reaching out. We checked our system using your email address, but we were not able to locate an order associated with it. Could you please confirm your order number, or the email address used at checkout, so we can look into the delivery status for you right away? Once we have this information we will be happy to check the tracking and give you an accurate update. Warm regards, Tirena Dublin Customer Care Team Tirena Dublin
Sunday 20 September 2026 · UTC
in · abigailpearse@outlook.com → support@tirenadublin.com · 2026-09-20 19:29 UTC · Good Evening Please can you confirm when this will be delivered? Regards Abigail Pearse Sent from my Galaxy
in abigailpearse@outlook.com → support@tirenadublin.com customer 2026-09-20 19:29 UTC
Good Evening Please can you confirm when this will be delivered? Regards Abigail Pearse Sent from my Galaxy
▸ quoted history (18 lines)
-------- Original message -------- From: TIRENA <support@tirenadublin.com> Date: 12/09/2026 08:38 (GMT+00:00) To: Abigail Pearse <abigailpearse@outlook.com> Subject: Thank You for Your Order, Abigail! One more thing for you. TIRENA THANK YOU Thank you for your order Hi Abigail, Thank you for your order — it's being prepared now. In the meantime, here are a few pieces that go beautifully with it. See what pairs well<https://ctrk.klclick3.com/l/01M2A8VHY4DNMAA6RQ6JAT8W7H_0> TIRENA · tirenadublin.com Prefer not to receive these? Unsubscribe<<a%20class=>" style="color:#9a938c;">Unsubscribe here. [Powered by Klaviyo]<https://ctrk.klclick3.com/l/01M2A8VHY4DNMAA6RQ6JAT8W7H_1>

Proposed draft

from decision #6604 · action=reply · 2026-09-29 10:25:57 · dry-run

Good morning Abigail, Thank you for coming back to me, and I am very sorry for the frustration this has caused. I completely understand your concern given how long you have been waiting. I have looked into your order and can see it is still being prepared for dispatch. I know this is far longer than it should be taking, and I do not want to leave you without a proper answer, so I am raising this with our team right now as a priority so we can get your order moving and confirm exactly what is happening. As soon as it ships you will receive a confirmation email with a tracking link so you can follow its progress. I will also come back to you personally with an update as soon as I hear back from our team, rather than leaving you to chase this again. I am sorry again for the wait and for the worry this has caused. We will get this resolved for you. Warm regards, Anna Customer Care Team Tirena Dublin

Decision reason: Order is still unfulfilled 17 days after payment with no tracking yet and the customer is upset and hinting at further action, so this needs human escalation rather than an auto-sent delay reassurance.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.