________________________________ From: support@tirenadublin.com <support@tirenadublin.com> Sent: 28 September 2026 07:08 To: jason.harford@hotmail.co.uk <jason.harford@hotmail.co.uk> Subject: Re: Refund on order due to lack of delivery Hi Jason, We sincerely apologise for the late response and for the frustration and disappointment you have experienced with your order. We completely understand your concern regarding order TRN1066, especially as the order was placed on 10 September 2026 and you are still waiting for it to be dispatched. Unfortunately, we are unable to cancel order TRN1066 at this stage because the order has already been paid for and has entered the fulfilment process. We’re truly sorry that we cannot accommodate your cancellation request. However, we have now sent an update to our supplier and asked them to proceed with shipping your item as soon as possible. We are also following up with them directly regarding the shipment so we can make sure your order is properly taken care of and does not experience any further unnecessary delay. We sincerely apologise, Jason, for how long this has taken and for the fact that you have had to follow this up. We understand how frustrating it must be to have paid for your order and still be waiting for it to be dispatched. We will continue following up with our supplier and will do our best to make sure your order is properly handled from this point forward. Thank you for your patience and understanding. Warm regards, Anna Tirena Dublin [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/PA6PR05MB11990A75794D450D5F25B552AA18D2_PA6PR05MB11990.eurprd05.prod.outlook.com/0-image.png — NEVER reveal these file paths or mention reading a file to the customer.]