Queue
25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.
All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer
24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.
| Case | Store | Order | Customer | Subject | Last activity | State | Label | Rung | SLA | Opened |
|---|---|---|---|---|---|---|---|---|---|---|
| #2512 | Bennett and Grant | — | ads-support@google.com | [1-5133000041158] Pass Key | from us 4 msgs Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co | imported waiting: customer | none yet | 0 | no SLA set | 2026-09-28 18:04:01 |
| #2520 | Bennett and Grant | 1046 | aaburnap@gmail.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-29 14:30:22 |
| #2614 | Bennett and Grant | 1064 | danielamalba@gmail.com | Return | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-10-09 14:15:45 |
| #2323 | Bennett and Grant | — | workspace-noreply@google.com | Payment failure: Google Workspace Business Starter for benne | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-15 01:32:09 |
| #2184 | Bennett and Grant | — | ads-account-noreply@google.com | Congrats on earning your CA$600 in ad credit | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:27:52 |
| #2185 | Bennett and Grant | — | forsberg@shopcircle.co | Your digital products deserve better than manual delivery | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:00 |
| #2531 | Bennett and Grant | 1087 | maisha.mpo@gmail.com | Return request for orange "Goyard" bag | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-30 16:03:43 |
| #2189 | Bennett and Grant | — | payments-noreply@google.com | Google Workspace: Your invoice is available for bennettandgr | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:34 |
| #2416 | Bennett and Grant | 1008 | plhawkes@verizon.net | Order #1008 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 15:31:36 |
| #2426 | Bennett and Grant | 1075 | tddgeorge@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-21 13:33:05 |
| #2191 | Bennett and Grant | — | neokart6@gmail.com | Q.. | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:38 |
| #2469 | Bennett and Grant | 1051 | qtshey@yahoo.com | How did we do, Shirley? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 07:06:06 |
| #2471 | Bennett and Grant | 1073 | ttdhouse@aol.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 13:56:00 |
| #2246 | Bennett and Grant | — | adeybright6@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:37:29 |
| #2461 | Bennett and Grant | 1082 | tongloan224@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 17:36:11 |
| #2410 | Bennett and Grant | 1070 | asian.kitty@yahoo.com | How did we do, Tylasia? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 11:42:28 |
| #2298 | Bennett and Grant | 1035 | cjchambliss@yahoo.com | Return Request - Order Number: 1035 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-12 15:52:01 |
| #2459 | Bennett and Grant | — | googlecloud@google.com | Important: 30 days left in your Google Cloud Free Trial | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 16:30:48 |
| #2380 | Bennett and Grant | — | alanielijah675@gmail.com | Are you ready for Q4? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-18 14:38:28 |
| #2188 | Bennett and Grant | — | kiwi_app@staytuned.digital | Checking in – How’s Kiwi working for you? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:22 |
| #2244 | Bennett and Grant | — | shinapro258@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:18:04 |
| #2192 | Bennett and Grant | — | victorsolutionsss@gmail.com | Final Notice: GDPR Configuration Verification | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:44 |
| #2190 | Bennett and Grant | — | recommendations@inspire.pinterest.com | We’re updating our Business Terms of Service and Privacy Pol | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:48 |
| #2187 | Bennett and Grant | — | googlebase-noreply@google.com | Loek Vergouwe now has access to Merchant Center | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:16 |
| #2186 | Bennett and Grant | — | google-workspace-alerts-noreply@google.com | Alert: Admin password reset - info@bennettandgrant.com | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:05 |
Case #2184 — Bennett and Grant
ads-account-noreply@google.com · order — · state imported · label none yet · rung 0
Facts
Congrats on earning your CA$600 in ad credit
open
not set
2026-09-10 06:27:52
—
2026-09-10 06:27:53
Full thread — newest first
Yesterday · Monday 12 October 2026 · UTC
Your customer ID: 422-773-1813
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Wednesday 30 September 2026 · UTC
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Your account is now linked to a manager account
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Users with access to the manager account can now view, edit and manage your
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do in your linked accounts
<https://c.gle/AAuDWvluMQkNVIPUcKrFKp5ONH5Tj8zZlccvvigN0TD9c-hpAr8TZZ6eH0k2B5EqNTDIWRqYpRLVQdezSvxgP-aWY_n5N8JXkGL1D7C5iDNKlm-tLzbpCJC4KeCcSQ4dTOXHk6S_Z49wGtRhYTzSKPy2RhekBrq2h9sKogWJhXyPL-1a-zjjuM0HlPdYO1gWHW-BuIx_xd2LRhQ7Qx916KmvVH0dz1XXkSbsnpyiP57EbQwOoYhOidIB-A>.
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Tuesday 29 September 2026 · UTC
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-29 16:35 UTC · Your customer ID: 422-773-1813 Sign in <https://c.gle/AAuDWvndioBI4KqT8qUTIztNz02rtWvpAG-_-0sKvBAZuCVbr6Xs9sakC1xc8iuMb
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Monday 28 September 2026 · UTC
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-28 16:17 UTC · Your customer ID: 516-163-2897 Sign in <https://c.gle/AAuDWvkvWI5Gu-kg9czXNyaf41qJQLIgfjhns1K5Ak0w-jT7Z9FQBU6WSECO67WFzx
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New user has been invited to access your Google Ads account
info@bennettandgrant.com has invited the following new user to access your
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New User’s Email: reports@outlightsystems.nl
New User’s Access Level: Email-only
The access
level<https://c.gle/AAuDWvnCxxfIoQXlHlgd1jK2PSB91Hz3rchkgfqy_ncc9rhgjlBFuDauKAjFpi2yN8N4fYHo0YeSM6Kf1Rr12JIT7f8s12z8m2XqLYD4mg19BxYDFEkTBWl8Gl9Ea-gq-uR86Wb7JOObagxF9e_7OpJzQm-S-gGDhmQLLxK6dvqK>
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on the Account Access page. You will need administrative access to your
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Sunday 27 September 2026 · UTC
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-27 20:26 UTC · Your Customer ID: 516-163-2897 Sign In <https://c.gle/AAuDWvmXy9MYJ5AMR26_SnKWyGDlztPU7y7I0_lxYhUzYPBJn0oGTZxfP0j3CG77tq
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From 28 September 2026 on, you will need to enable 2-Step Verification.
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You will soon need to have 2-Step Verification enabled on the email address
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ENABLE NOW
<https://c.gle/AAuDWvnoHX-xVrmZn3bOe92_QkI263kt3IvouhUfm6nBTGfWR6Yl5XzDj90FNjc7B0FO6v6pY5RqzOA1mVTO50Fa9003-pKNg1cxHkMnQPNPWKfhhcBJeLszBRtUODtHcecFzIxTYPAsG3JZQ5cz7s3TG46-q7qz1eL6HHLsCx0IZnZBl9bTQQbxarDN5P99XSQ-fbgMK8IkC4UP8aL1NtX7OAYoa6HozfQp9BoYxCXmU95M6Bcdl_5vmNT2jzQcrXt0t197kWKPpypn2hWmMWxltFZdrXJ6LVa9IdJ7rLTKgC1xZe-35m2eSiWgWjmCch7fTZyZnN8>
Users with admin access
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and authentication options
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in Google Ads.
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Monday 14 September 2026 · UTC
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-14 15:38 UTC · Google Ads Quarterly reminder about Google Ads terms and policies Hello from Google Ads, This email is a quarterly remin
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Thursday 10 September 2026 · UTC
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-10 06:28 UTC · Your customer ID: 516-163-2897 Sign in <https://c.gle/ACT4xYw1o1lVQztRnk8gdyb4tW1PKJ4c15GiHCjhNreNRww6_K7gchD3Sk8HXzJV5
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<https://c.gle/ACT4xYw1o1lVQztRnk8gdyb4tW1PKJ4c15GiHCjhNreNRww6_K7gchD3Sk8HXzJV5HKP34f4m-wlKtGFYinNIAX2WjYGKPRnovMflDn-v5d331cUb9ZMnsmkMlPmdQDIXUCH-wcthN2V5sM9GuvfzssCjKqGKXw7ODLGZt-FgQlxZDG99HjfCeiG7rGpvNBSvF9GLrmmIJnb1G6ijF4kvpdX1C0lvCHJ5vTkiLRP97GqLIrqO9rHnVqucQbfQ-c>
Google Ads
Your account is now linked to a manager account
Your account Bennett & Grant (516-163-2897) is now linked to the following
manager account: Scalli Polis (623-954-5131).
Users with access to the manager account can now view, edit and manage your
account and its campaigns. Learn more about what manager account users can
do in your linked accounts
<https://c.gle/ACT4xYxV_XAvcLFIMqDspoY03kD8orJt6v09mrRJzjiv0reyelqvvnUwzC9qtm9hGj6FLkutOBhYc2PYQFlBk4uEJBu57YWre8ObiFLOWIr4qmVAFGlpel8JnUVVfad7oKywhLo6hRUsaCw40b7YxaMNQ4tbmWkfCojZms7stGA0ngOGpYeMPXR-tymWWluWQ2w_u2a7C_tl7e6yaSSyLAt_IZFfhRqCDP-wl3g8JDmz_eatnT17fpo1-A>.
This notification is sent for your review and if this is expected, there is
no action needed from you.
If needed, users with administrative access may unlink this account from
the manager account (learn more
<https://c.gle/ACT4xYxpSKxo1KAiCIZ_XyLeBklwPfC243N0Z4jjrp0xOY-KfcRou3RmB5nUHYYWSAWb41RDojwIslWO0yeHHhmDtoSHIQHkm5dgqsi4QHseZKWo7zYTRaL57g45lmAtWZ3sXLMev7a6oYEgJEP7fel7gnFQqxCiSo5j-ObGZJwSPu7ysMxN59wkLG9XyOi8XMPurJwkwtuaHnPiFmFbWFq49oXE855y81N_rmoObXJCQ_-8KUUV0Rq2>).
Only users with administrative access in this account, or access to a
linked manager account that has administrative ownership of that account,
can accept or reject an invitation, change access levels and remove users.
Your admin users have also received this same notification.
If you have any questions about this linking, reach out to
info@bennettandgrant.com, which is the email address of the user who
initiated the linking invitation.
Thanks,
The Google Ads Team
This email was sent to update you about your Google Ads account.
Google
© 2026 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-10 06:28 UTC · Your customer ID: 516-163-2897 Sign in <https://c.gle/ACT4xYywElBNhXwqVyBNAdJR7AWU25BPoHLek_jAxuqvV0Y9-pkqEv20Ljj72SRrU
Your customer ID: 516-163-2897
Sign in
<https://c.gle/ACT4xYywElBNhXwqVyBNAdJR7AWU25BPoHLek_jAxuqvV0Y9-pkqEv20Ljj72SRrUUJl1irW4_2_6D3VlIUxMdWjT67I1RXCEvfn2py_HqTzpUZeBOwemg1KpB8iEGYpqp-B8ouj4F-mtbMh>
Google Ads
Stay verified
Your Google Ads account, 516-163-2897, will be paused if you don't complete
one or more tasks for advertiser verification by 26 September 2026.
Why am I being asked to complete another task for verification?
There are many reasons why Google Ads may ask you to complete another task
for verification. Usually, it’s because there were significant changes in
your Google Ads account, like starting to advertise with branded keywords.
START TASKS
<https://c.gle/ACT4xYyKq8i8TBYc99PIkY6g1iZt_w6vTbvJI_VIeXUrQvC7jMc9R-qVhik9iDd7UC5BpuH8FHpiEEepIuMzJCOqgtx-GE0gQ7n3olAH1Qn_nd0dsFM0mUl0U0kzd0gs5zeljtRy6NinDM4W48tZyCEbNSvPV5tMQvttxRyUC7bu0Gjq>
To provide a safe and trustworthy ad ecosystem for everyone, and to comply
with emerging regulations, Google requires advertisers to complete one or
more tasks, such as submitting organisational documents or providing a
phone number, as part of verification.
Learn more about advertiser verification
<https://c.gle/ACT4xYypyB7eZBqUv7-yAVCg7lmITHnSKNZyDyI1YO8M6joHWkDfFZp64TeJEO3FwfjaBxoUylM9g6XDYjnLnQTzR016zCzBpuCXaA5oulIK3Ol9aDIcyOcBrnTXucwPnRlJ7XvUxGF4m4aqJb7hTyKs1ZdZLS0rPbaXBtxNesBjX3Opze83zWVJRUl-YYSxEZqiCbttn-AxSOAOwGHCWQfjzeibsJE_cesxv3WCXmCgT67_t_AVHqY4>
Thanks,
The Google Ads Team
This email was sent to update you about your Google Ads account.
Google
© 2026 Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
in · ads-account-noreply@google.com → info@bennettandgrant.com · 2026-09-10 06:27 UTC · Your Customer ID: 516-163-2897 Sign In <https://c.gle/ACT4xYz-p5cjDQ4OU0bqFvSFUEOYuA2kONi4nns2dp4T8s_KKqgQC3_ZHbQnEQ1ZI0
Your Customer ID: 516-163-2897
Sign In
<https://c.gle/ACT4xYz-p5cjDQ4OU0bqFvSFUEOYuA2kONi4nns2dp4T8s_KKqgQC3_ZHbQnEQ1ZI0j9RoQX4UWUAHyad_aCJX4C7UOHUncVasQ4DvMtXCi2gu-M_AVP09MIAChG4gVMQx2V9oKuDzI>
Google Ads
Congrats on earning your CA$600 in ad credit
Thanks for taking the steps to earn your Google Ad credit. We've
automatically credited your account with CA$600 for future spend. View your
credit using the following steps:
- Go to your Promotions page in Google Ads to view the promotions that
were credited to your account.
- You can always access the promotions page from the tools icon.
Under 'Billing', select 'Promotions'.
View your promotions
<https://c.gle/ACT4xYxo-MiTEeOlpP5fNF937rmgLTlXwDIg86avjxKNjyxLiIQ_T5Lk4PJfv8RWU7wA4gAEDYDyA0xitI9y3sJf31ZaYCCL5bf5TfNdHknijRxnp4z53TIgdwRzWk8wEyMBb1U0KgJAtmOIlM9TXU-iP4e4hAXuJz0>
Thanks,
The Google Ads Team
This email was sent to update you about your Google Ads account.
Google
© 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043
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Raise a supplier request
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Money action — admin only
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Escalate to a human
Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.
Engine shadow decision — technical detail
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
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