Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All stores Marlow London NAGI Tokyo Cecily York Elara Dublin Elodie Paris Bennett and Grant Brellmont Novelle Living Tirena Dublin Montela Footwear

Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

Case	Store	Order	Customer	Subject	Last activity	State	Label	SLA	Opened
#2512	Bennett and Grant	—	ads-support@google.com	[1-5133000041158] Pass Key	from us 4 msgs Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co	imported waiting: customer	none yet	no SLA set	2026-09-28 18:04:01
#2520	Bennett and Grant	1046	aaburnap@gmail.com	Your order has been delivered	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-29 14:30:22
#2614	Bennett and Grant	1064	danielamalba@gmail.com	Return	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-10-09 14:15:45
#2323	Bennett and Grant	—	workspace-noreply@google.com	Payment failure: Google Workspace Business Starter for benne	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-09-15 01:32:09
#2184	Bennett and Grant	—	ads-account-noreply@google.com	Congrats on earning your CA$600 in ad credit	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-09-10 06:27:52
#2185	Bennett and Grant	—	forsberg@shopcircle.co	Your digital products deserve better than manual delivery	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 06:28:00
#2531	Bennett and Grant	1087	maisha.mpo@gmail.com	Return request for orange "Goyard" bag	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-30 16:03:43
#2189	Bennett and Grant	—	payments-noreply@google.com	Google Workspace: Your invoice is available for bennettandgr	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-09-10 06:28:34
#2416	Bennett and Grant	1008	plhawkes@verizon.net	Order #1008	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-20 15:31:36
#2426	Bennett and Grant	1075	tddgeorge@gmail.com	Did your order arrive?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-21 13:33:05
#2191	Bennett and Grant	—	neokart6@gmail.com	Q..	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 06:30:38
#2469	Bennett and Grant	1051	qtshey@yahoo.com	How did we do, Shirley?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-24 07:06:06
#2471	Bennett and Grant	1073	ttdhouse@aol.com	Your order has been delivered	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-24 13:56:00
#2246	Bennett and Grant	—	adeybright6@gmail.com	—	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 11:37:29
#2461	Bennett and Grant	1082	tongloan224@gmail.com	Did your order arrive?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-23 17:36:11
#2410	Bennett and Grant	1070	asian.kitty@yahoo.com	How did we do, Tylasia?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-20 11:42:28
#2298	Bennett and Grant	1035	cjchambliss@yahoo.com	Return Request - Order Number: 1035	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-12 15:52:01
#2459	Bennett and Grant	—	googlecloud@google.com	Important: 30 days left in your Google Cloud Free Trial	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-23 16:30:48
#2380	Bennett and Grant	—	alanielijah675@gmail.com	Are you ready for Q4?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-18 14:38:28
#2188	Bennett and Grant	—	kiwi_app@staytuned.digital	Checking in – How’s Kiwi working for you?	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 06:28:22
#2244	Bennett and Grant	—	shinapro258@gmail.com	—	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 11:18:04
#2192	Bennett and Grant	—	victorsolutionsss@gmail.com	Final Notice: GDPR Configuration Verification	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 06:30:44
#2190	Bennett and Grant	—	recommendations@inspire.pinterest.com	We’re updating our Business Terms of Service and Privacy Pol	notification never addressed to a store support inbox	imported	none yet	no SLA set	2026-09-10 06:28:48
#2187	Bennett and Grant	—	googlebase-noreply@google.com	Loek Vergouwe now has access to Merchant Center	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-09-10 06:28:16
#2186	Bennett and Grant	—	google-workspace-alerts-noreply@google.com	Alert: Admin password reset - info@bennettandgrant.com	notification sender address looks automated (no-reply/mailer)	imported	none yet	no SLA set	2026-09-10 06:28:05

← back to queue

Case #2416 — Bennett and Grant

plhawkes@verizon.net · order 1008 · state imported · label none yet · rung 0

Facts

Subject

Order #1008

Thread status

open

SLA due

not set

Opened

2026-09-20 15:31:36

Closed

—

Last updated

2026-09-20 15:31:37

Full thread — newest first

Thursday 1 October 2026 · UTC

in plhawkes@verizon.net → info@bennettandgrant.com customer 2026-10-01 01:13 UTC

I found it - thank you On Wednesday, September 30, 2026 at 09:09:13 PM EDT, Loretta Hawkes <plhawkes@verizon.net> wrote: I can not locate my original - please supply a screenshot of original order that includes the total price paid, date of order and form of payment On Tuesday, September 29, 2026 at 02:52:33 AM EDT, <info@bennettandgrant.com> wrote: Hi, Thank you for getting back to us, and we sincerely apologise for the delay and for the frustration this situation has caused you. We have double-checked your case and reviewed the refund status in our system again. Based on our records, your full refund has already been processed from our side. Could you please kindly check your original payment method or contact your bank to confirm whether the refund has already been received or is currently pending? Sometimes the time it takes for the refund to appear can depend on the bank or payment provider. At the same time, we will also check the refund transaction again with our team and payment records to make sure everything was processed correctly from our side. We completely understand that you are following up because you have not yet seen the money, and we are truly sorry for the inconvenience and uncertainty this has caused you. Please rest assured that we are taking this seriously and will also do our part to verify the transaction. Thank you for your patience and understanding while we check this for you. Warm regards, Anna Customer Care Team Bennett and Grant

in plhawkes@verizon.net → info@bennettandgrant.com customer 2026-10-01 01:10 UTC

I can not locate my original - please supply a screenshot of original order that includes the total price paid, date of order and form of payment On Tuesday, September 29, 2026 at 02:52:33 AM EDT, <info@bennettandgrant.com> wrote: Hi, Thank you for getting back to us, and we sincerely apologise for the delay and for the frustration this situation has caused you. We have double-checked your case and reviewed the refund status in our system again. Based on our records, your full refund has already been processed from our side. Could you please kindly check your original payment method or contact your bank to confirm whether the refund has already been received or is currently pending? Sometimes the time it takes for the refund to appear can depend on the bank or payment provider. At the same time, we will also check the refund transaction again with our team and payment records to make sure everything was processed correctly from our side. We completely understand that you are following up because you have not yet seen the money, and we are truly sorry for the inconvenience and uncertainty this has caused you. Please rest assured that we are taking this seriously and will also do our part to verify the transaction. Thank you for your patience and understanding while we check this for you. Warm regards, Anna Customer Care Team Bennett and Grant

Tuesday 29 September 2026 · UTC

out info@bennettandgrant.com → plhawkes@verizon.net human_intool 2026-09-29 06:52 UTC

Hi, Thank you for getting back to us, and we sincerely apologise for the delay and for the frustration this situation has caused you. We have double-checked your case and reviewed the refund status in our system again. Based on our records, your full refund has already been processed from our side. Could you please kindly check your original payment method or contact your bank to confirm whether the refund has already been received or is currently pending? Sometimes the time it takes for the refund to appear can depend on the bank or payment provider. At the same time, we will also check the refund transaction again with our team and payment records to make sure everything was processed correctly from our side. We completely understand that you are following up because you have not yet seen the money, and we are truly sorry for the inconvenience and uncertainty this has caused you. Please rest assured that we are taking this seriously and will also do our part to verify the transaction. Thank you for your patience and understanding while we check this for you. Warm regards, Anna Customer Care Team Bennett and Grant

in · plhawkes@verizon.net → info@bennettandgrant.com · 2026-09-29 01:15 UTC · Please provide an update on this On Thursday, September 24, 2026 at 01:35:26 AM EDT, <info@bennettandgrant.com> wrote: H

in plhawkes@verizon.net → info@bennettandgrant.com customer 2026-09-29 01:15 UTC

Please provide an update on this On Thursday, September 24, 2026 at 01:35:26 AM EDT, <info@bennettandgrant.com> wrote: Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re also truly sorry for the experience you’ve had with your order and understand how frustrating this situation has been. We have carefully reviewed your case with our team, and we have escalated your request for a full refund to our management for confirmation as a priority. We are working to have this reviewed and confirmed as soon as possible, and we will update you promptly once we receive their decision. Please accept our sincere apologies for the inconvenience and delay you have experienced. We truly appreciate your patience, and we will do our best to resolve this for you as quickly as possible. Warm regards, Anna Customer Care Team Bennett and Grant

Thursday 24 September 2026 · UTC

out · info@bennettandgrant.com → plhawkes@verizon.net · 2026-09-24 05:35 UTC · Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with

out info@bennettandgrant.com → plhawkes@verizon.net human_intool 2026-09-24 05:35 UTC

Hi, We sincerely apologize for the late response and for not being able to send our replies sooner due to an issue with our system. We’re also truly sorry for the experience you’ve had with your order and understand how frustrating this situation has been. We have carefully reviewed your case with our team, and we have escalated your request for a full refund to our management for confirmation as a priority. We are working to have this reviewed and confirmed as soon as possible, and we will update you promptly once we receive their decision. Please accept our sincere apologies for the inconvenience and delay you have experienced. We truly appreciate your patience, and we will do our best to resolve this for you as quickly as possible. Warm regards, Anna Customer Care Team Bennett and Grant

Sunday 20 September 2026 · UTC

in · plhawkes@verizon.net → info@bennettandgrant.com · 2026-09-20 15:31 UTC · No - Your company needs to provide a free shipping label and issue a full refund. I am done going back and forth regardi

in plhawkes@verizon.net → info@bennettandgrant.com customer 2026-09-20 15:31 UTC

No - Your company needs to provide a free shipping label and issue a full refund. I am done going back and forth regarding this. It is not like I just changed my mind about the purchase - I am returning it due to the very poor quality. Respond within 24 hours or once again I am turning this over to the better business bureau and the government. I would rather solve it between us but this is going on way too long. Send shipping label or just issue complete refund now. Thank you On Friday, September 18, 2026 at 12:15:06 PM EDT, <info@bennettandgrant.com> wrote: Hi, I’m really sorry for the inconvenience and for not providing the refund or return address clearly at first. I completely understand your frustration, and I appreciate your patience. A return is certainly possible, with the return shipping cost of £19.95 paid by you. As the items need to be sent to our overseas supplier, delivery can take around 3-4 weeks, and the refund is only processed once they arrive and are inspected. There is also a small risk of delays or loss during transit. To save you the cost and hassle, I’ve spoken with our team and can offer you 30% cashback on your order. It will be returned to your original payment method within 3-5 business days, and you can keep the items-no return postage or waiting weeks for your refund. If you’d prefer this option, just let me know and I’ll arrange it straight away. Warm regards, Anna Customer Care Team Marlow London

Proposed draft

from decision #6705 · action=reply · 2026-10-01 01:13:50 · dry-run

Hi, That is great to hear, thank you for letting us know. If anything else comes up or you need any further help, just reply to this email and we will be happy to assist. Warm regards, Anna Customer Care Team Bennett and Grant

Decision reason: Customer simply confirms they found what they needed and thanks us, with no further request, so this is a brief warm acknowledgement with no action attached.

Compose / edit reply

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Raise a supplier request

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Money action — admin only

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

Kind	Status	Preview	When
refund_percent	unresolved	⚠ could not verify on Shopify: Order #1008 is already fully refunded ($49.95 of $49.95) -- there is nothing left to refund (NET AVAILABLE $0	2026-09-29 01:17:01
refund_percent	proposed	Refund 100% of order #1008 = $0.00 (order total $0.00, already refunded $49.95, NET AVAILABLE $0.00) to the original payment method (shopify	2026-09-20 15:33:13

Case events

No case events logged yet.