cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2512Bennett and Grant—ads-support@google.com[1-5133000041158] Pass Keyfrom us 4 msgs
Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co		imported waiting: customernone yet0no SLA set2026-09-28 18:04:01
#2520Bennett and Grant1046aaburnap@gmail.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 14:30:22
#2614Bennett and Grant1064danielamalba@gmail.comReturnnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 14:15:45
#2323Bennett and Grant—workspace-noreply@google.comPayment failure: Google Workspace Business Starter for bennenotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 01:32:09
#2184Bennett and Grant—ads-account-noreply@google.comCongrats on earning your CA$600 in ad creditnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:27:52
#2185Bennett and Grant—forsberg@shopcircle.coYour digital products deserve better than manual deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:00
#2531Bennett and Grant1087maisha.mpo@gmail.comReturn request for orange "Goyard" bagnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:03:43
#2189Bennett and Grant—payments-noreply@google.comGoogle Workspace: Your invoice is available for bennettandgrnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:34
#2416Bennett and Grant1008plhawkes@verizon.netOrder #1008notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 15:31:36
#2426Bennett and Grant1075tddgeorge@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 13:33:05
#2191Bennett and Grant—neokart6@gmail.comQ..notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:38
#2469Bennett and Grant1051qtshey@yahoo.comHow did we do, Shirley?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 07:06:06
#2471Bennett and Grant1073ttdhouse@aol.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 13:56:00
#2246Bennett and Grant—adeybright6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:37:29
#2461Bennett and Grant1082tongloan224@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 17:36:11
#2410Bennett and Grant1070asian.kitty@yahoo.comHow did we do, Tylasia?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 11:42:28
#2298Bennett and Grant1035cjchambliss@yahoo.comReturn Request - Order Number: 1035notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 15:52:01
#2459Bennett and Grant—googlecloud@google.comImportant: 30 days left in your Google Cloud Free Trialnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 16:30:48
#2380Bennett and Grant—alanielijah675@gmail.comAre you ready for Q4?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:38:28
#2188Bennett and Grant—kiwi_app@staytuned.digitalChecking in – How’s Kiwi working for you?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:22
#2244Bennett and Grant—shinapro258@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:18:04
#2192Bennett and Grant—victorsolutionsss@gmail.comFinal Notice: GDPR Configuration Verificationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:44
#2190Bennett and Grant—recommendations@inspire.pinterest.comWe’re updating our Business Terms of Service and Privacy Polnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:48
#2187Bennett and Grant—googlebase-noreply@google.comLoek Vergouwe now has access to Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:16
#2186Bennett and Grant—google-workspace-alerts-noreply@google.comAlert: Admin password reset - info@bennettandgrant.comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:05

← back to queue

Case #2459 — Bennett and Grant

googlecloud@google.com · order — · state imported · label none yet · rung 0

Facts
Important: 30 days left in your Google Cloud Free Trial
open
not set
2026-09-23 16:30:48
—
2026-09-23 16:30:49

Full thread — newest first

Wednesday 23 September 2026 · UTC
in googlecloud@google.com → info@bennettandgrant.com customer 2026-09-23 16:30 UTC
Google Cloud<https://c.gle/AAuDWvl7GnZmgGpVGLGNbbZS4-Pt3vizILsNBJxEdGymcZfxweOnraxiiUAxsmVtD3LNXLaGPjWpEwz_pfDJANCerY3mu8t7vmwME5w3N69Oov0sRW5q5BsMI3cgRYyYbglMG8UTIEH3VCwzqNKrPQo7YJjoKq61iYcPk2fUyDBrlQ-53TwlBUkTAR3XIaFBQgd1DbTfeaqwXtBegOUZLWiYa_sOX731RE4WTeSUFb8qyOBgl0N1w2lfRy2pK2loHoUI4TjqKxR444cxh1c> 30 days left in your trial You have 30 days left until your Google Cloud trial expires. Upgrade to a paid account to prevent loss of service before your trial ends. Don’t worry, you will keep any of your remaining credit after you’ve upgraded. Upgrade to paid account<https://c.gle/AAuDWvm1EVL0iHEcYz3sDIzWT24l8GCPI-d3pTHRZEN3TDw3yN0rz1YdIaKJlZByx9B1SQ4s-fvFs5cx8Rm57OCjuNyNDsuC5OcLE0_P5mCt8nKhBJha9wRev-ZFPS_2VVlrgXvUTFTl9Ld4QUdRBDibJvYVgElGl6MkxcUXgxthfKUm3CjQReM8Q7KoyW1LWcHelaQoO9Wq5nQFdnq2yZfnLSmIZoMjIW0qP5cX2k18bAZu2xNn0cydxBqdJgk8IxC8ygDuYBEO73lZ0rHivu4SeIZhJU9QjwzBin7j-eepWIOL2cMMDvTOUWBeP9rTxp-oOrxDhmLiuf1I_bo> FAQ<https://c.gle/AAuDWvk2UFuSKkBLpbxSBEC5hBTwO8MN1sMN5VYOD77N3NXuYB4KmrB2w7_Dd9LGQqjz5Kca1sZzFsTSIejsIoppIThdgFfw6lveA2wTjWTBbbgSPOyh-SNCHPMQvgVg2lwibcRd2uYPoh_-ZFTT81lbfwlOKZJ2-UV-LLqxLHSEi_0aWerHk4lEuWOV8MQ1LMmLlp_G6dQMXD3VdQj6VawGVkmd3WJA_udWQNM1W3jdlnNwos6mbH9Y6cEgLw4MhXIB7OhBYLY3wtuzYAZ70DCcQs7vfP-R0pSHr6GHKqIxujnfgg> Documentation<https://c.gle/AAuDWvmn1YY-c4ToT7toLoo_qJ-2xPuh-rWMYbwU1oFCKJbKzHJULtmGHB0NhdhwOFamUm-SWlq4hGOcqk1X9rfdLAcc1fbo2qzi0jqu-0d80kUSO-ZPsR0iH5UY7Py1eEhlOBpwW8tFYmBOZ0vz1gZDL8kjGLoySG6DfS655shzuzqDqkVM4pSxrQcoaAX3_V2v6wbYv1dm2wFyL0v1L8y2IppmOSnYLavnJydkJ9p9EuB7l5rK39M4ZAjQpqRJl-voE7QXwxOpy2XMNmbaHQ> Forums<https://c.gle/AAuDWvkHQm-VuKaNMA7SnFim8hodFqNM1L3szuoChMIo1Q5Zw7HbNl-83-ioV5GzJkg4MMJzjxz1m7Hcu0AuCvJqjMgiDDg1rFbEl9RmWP35u0jIXIODjWzjU5aHEW0OpGBZ_igXhLm40aI6P6t__rtx46Wc1HIH4aGcLJx8PmeXXkXNwErgQ7IAU97zusO070JpCXAoHYzIhLbMOQwWdVno1wVPvgf8rwD4-PUat8eA9lq8hrLpe4K202GhY8pUleQ8Q6diyFlyEyRhhUEBjQ> Billing<https://c.gle/AAuDWvnCOVCEev7f9fXTlH3Fp4mYNxUw0R6SKlNGPix9jc0Zzc8O21vhMoeJ2DvGRsacSVef0E2upbgjHsl9aHm7loBQCmltPvKmhBDuFVx_BF_d5cRnSTJGhSQrgTv2j1qnN2ddNIgUr3soo0s7HYBBkZBOrOvlgm4l0FWp4GrUzlm-GXbuvVJhieyPlBChHl_L-N0evZGF8dZ5kV_QR0r8pLnDhshS7niny-22HYsJjs6ZCCf9m_95o1HOnAq0xeyPvqGod58DbwfqD1q0j3I8Ejyx1APh_dksU9UnyDvt9bC9OmA> Google Cloud<https://c.gle/AAuDWvk18S4wC0y0RIJm6icrB06ZL-pPa_kTv607M4-Z1PuW2VlW0RhDWiP0alJ_38kWsOk5GJ7rY9olc0oBDzurmjJFwDIyj2C1rqW6Ii2MXSAsG3KPf3d6cSJxmcg60_63gUI2kbfMsCNfGfyHgkgxHRLtQON5dIU5JVJvPMNkRT5wXGTmiA0MDbpW4LhLPPTelU_fp_kXZHlV5EMjMGiA144uUJhHFWixdYPCONMt1VEoK-zisijBBAVVKCgUDunLs5ulGyV7DL7ylgg> Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland. You have received this email to update you about important information regarding your Google Cloud account. Google Cloud blog<https://c.gle/AAuDWvl_OKOikXSu_ZGhwtmActw1NSUljd_bUf4XsnMf9ou5AYI831KPXVv1gsU4FBpXkIGNEOvUzwDiJ-GzISUFFq68nHwUfMkiXCF71p93BXkunvrqSEGJ0YaewRqRZCHj> GitHub<https://c.gle/AAuDWvnVist1ZiRFoOPcI_JXLdtcTW5q09J8pInvqV0BxBAlfu85c7r3BrgffHThKjWGvunqYZ6M4AXUl41LI9imsh3DEo9PMaL0xyWxAJflbdIYXS37CCHQ-dbIkfmza7ua5TaqYP1w4rao9g> LinkedIn<https://c.gle/AAuDWvn2bIpy9jlVcwtcU9vQToFRhmR91hIGjqNdPSP5r7kSOnHPZpvR2KdKW-9lFurRc63SefDsxogZzo8HuRW6WElGWzq_2eER7RhDihEKfoNgDnpKuvUZbk04PCRwWyRhePf0bt1w2FZ8SOB6h8HSo5rNDvHn> X<https://c.gle/AAuDWvmcamKLMlENhgOpB6jcYlowj_rYVifXgVlDnpwGExXZ9YZy_nNUiPf2evO_IIa3bu_zQ_KSD8uRz0Z_CSR7UtUg3zTT-yiJRUTQQqqFY1ruRmvAGEnr-72tiFZxLA> Facebook<https://c.gle/AAuDWvna29Cd5luPDqqYsNZQT5WZPEStHhfvvpHVoHNOFY5OCF--PorU_llqq53V7YazmZ5j74d-LW_c-mz7IfYlPm_G312euSFwgSVKtr2Y5KWaIJgy9owTR8u8o5bgnYyicgHPib3oSOfp_h8>

Proposed draft

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Compose / edit reply

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Raise a supplier request

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Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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