cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2512Bennett and Grant—ads-support@google.com[1-5133000041158] Pass Keyfrom us 4 msgs
Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co		imported waiting: customernone yet0no SLA set2026-09-28 18:04:01
#2520Bennett and Grant1046aaburnap@gmail.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 14:30:22
#2614Bennett and Grant1064danielamalba@gmail.comReturnnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 14:15:45
#2323Bennett and Grant—workspace-noreply@google.comPayment failure: Google Workspace Business Starter for bennenotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 01:32:09
#2184Bennett and Grant—ads-account-noreply@google.comCongrats on earning your CA$600 in ad creditnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:27:52
#2185Bennett and Grant—forsberg@shopcircle.coYour digital products deserve better than manual deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:00
#2531Bennett and Grant1087maisha.mpo@gmail.comReturn request for orange "Goyard" bagnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:03:43
#2189Bennett and Grant—payments-noreply@google.comGoogle Workspace: Your invoice is available for bennettandgrnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:34
#2416Bennett and Grant1008plhawkes@verizon.netOrder #1008notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 15:31:36
#2426Bennett and Grant1075tddgeorge@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 13:33:05
#2191Bennett and Grant—neokart6@gmail.comQ..notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:38
#2469Bennett and Grant1051qtshey@yahoo.comHow did we do, Shirley?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 07:06:06
#2471Bennett and Grant1073ttdhouse@aol.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 13:56:00
#2246Bennett and Grant—adeybright6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:37:29
#2461Bennett and Grant1082tongloan224@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 17:36:11
#2410Bennett and Grant1070asian.kitty@yahoo.comHow did we do, Tylasia?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 11:42:28
#2298Bennett and Grant1035cjchambliss@yahoo.comReturn Request - Order Number: 1035notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 15:52:01
#2459Bennett and Grant—googlecloud@google.comImportant: 30 days left in your Google Cloud Free Trialnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 16:30:48
#2380Bennett and Grant—alanielijah675@gmail.comAre you ready for Q4?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:38:28
#2188Bennett and Grant—kiwi_app@staytuned.digitalChecking in – How’s Kiwi working for you?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:22
#2244Bennett and Grant—shinapro258@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:18:04
#2192Bennett and Grant—victorsolutionsss@gmail.comFinal Notice: GDPR Configuration Verificationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:44
#2190Bennett and Grant—recommendations@inspire.pinterest.comWe’re updating our Business Terms of Service and Privacy Polnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:48
#2187Bennett and Grant—googlebase-noreply@google.comLoek Vergouwe now has access to Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:16
#2186Bennett and Grant—google-workspace-alerts-noreply@google.comAlert: Admin password reset - info@bennettandgrant.comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:05

← back to queue

Case #2190 — Bennett and Grant

recommendations@inspire.pinterest.com · order — · state imported · label none yet · rung 0

Facts
We’re updating our Business Terms of Service and Privacy Policy
open
not set
2026-09-10 06:28:48
—
2026-09-10 06:28:48

Full thread — newest first

Thursday 10 September 2026 · UTC
in recommendations@inspire.pinterest.com → info@bennettandgrant.com customer 2026-09-10 06:28 UTC
Pinterest 651 Brannan Street, San Francisco, CA, 94107 Help Center: https://www.pinterest.com/email/click/?user_id=MTEwMTYyMjg5NjI2MDE3MDgxNQ%3D%3D&od=dD0xNDM1NzNkMDI3NDk0NDg2OGRjODlhMzY1OWQ4MzE0OSZjPUxFR0FMX1RPU19BTkRfUFJJVkFDWV9CVVNJTkVTUyZzPU5vbmUmbj1Ob25l&target=https%3A%2F%2Fwww.pinterest.com%2F_%2F_%2Fhelp%2F%3Fsource%3Demail_footer%26utm_campaign%3Dtos_update_business_accounts%26e_t%3D143573d0274944868dc89a3659d83149%26e_t_s%3Dfooter%26utm_source%3D31%26utm_medium%3D2000 Privacy Policy: https://www.pinterest.com/email/click/?user_id=MTEwMTYyMjg5NjI2MDE3MDgxNQ%3D%3D&od=dD0xNDM1NzNkMDI3NDk0NDg2OGRjODlhMzY1OWQ4MzE0OSZjPUxFR0FMX1RPU19BTkRfUFJJVkFDWV9CVVNJTkVTUyZzPU5vbmUmbj1Ob25l&target=https%3A%2F%2Fwww.pinterest.com%2F_%2F_%2Fpolicy%2Fprivacy-policy%2F Terms & Conditions: https://www.pinterest.com/email/click/?user_id=MTEwMTYyMjg5NjI2MDE3MDgxNQ%3D%3D&od=dD0xNDM1NzNkMDI3NDk0NDg2OGRjODlhMzY1OWQ4MzE0OSZjPUxFR0FMX1RPU19BTkRfUFJJVkFDWV9CVVNJTkVTUyZzPU5vbmUmbj1Ob25l&target=https%3A%2F%2Fwww.pinterest.com%2F_%2F_%2Fpolicy%2Fterms-of-service%2F Manage email settings: https://www.pinterest.com/email/click/?user_id=MTEwMTYyMjg5NjI2MDE3MDgxNQ%3D%3D&od=dD0xNDM1NzNkMDI3NDk0NDg2OGRjODlhMzY1OWQ4MzE0OSZjPUxFR0FMX1RPU19BTkRfUFJJVkFDWV9CVVNJTkVTUyZzPU5vbmUmbj1Ob25l&target=https%3A%2F%2Fwww.pinterest.com%2Femail%2Funsubscribe%2F%3Fuser_id%3DMTEwMTYyMjg5NjI2MDE3MDgxNQ%253D%253D%26od%3D3wPDI7vPp9pjFIdzk3KutW%252B3gJu7oRGKpGyW%252BBtcYlKNzWHgHXrHpcCNo2BjSRoogXbJlsiU8RQc9PRW2f9zFYIwOfera5QzOF7RjHdTzQ8hG%252B%252BU6l1YiI6FmIEhFnHQXMsiNeJIPWXEi36SxA2pgkV4ZLQSgjNOTqBOGVS%252FoyvogUqs2h%252FkGiMIukQk7lnXRl8hCMsGfO7ol6%252BQCmxaCkmZCmd1lt0IXe5al5NvVYif%252FgnLePWFWg%252BjwAYJJioAPOzLDamF7%252FVjKGKFJymG5kDH6Wn3PVR4nw3%252B5Jbq41S3VoPyEbLAZbIcdtJG%252BG5oUxd6oF%252BEUcyriVHtbzFxotkfTY1WKAiXa%252BykUfuEr50ycLkvwvtC4XkOo2oUecUtQO2BWP59rHfINsXqlo8XpmBBPVoUMzbUN1u%252Fh03zRPbI6MA0P8Ox0c8Xn9AlmO1v%26utm_campaign%3Dtos_update_business_accounts%26e_t%3D143573d0274944868dc89a3659d83149%26e_t_s%3Dfooter%26utm_source%3D31%26utm_medium%3D2000 Not my account: https://www.pinterest.com/email/click/?user_id=MTEwMTYyMjg5NjI2MDE3MDgxNQ%3D%3D&od=dD0xNDM1NzNkMDI3NDk0NDg2OGRjODlhMzY1OWQ4MzE0OSZjPUxFR0FMX1RPU19BTkRfUFJJVkFDWV9CVVNJTkVTUyZzPU5vbmUmbj1Ob25l&target=https%3A%2F%2Fwww.pinterest.com%2Femail%2Fremove%2F%3Fuser_id%3DMTEwMTYyMjg5NjI2MDE3MDgxNQ%253D%253D%26od%3D3wPDI7vPp9pjFIdzk3KutW%252B3gJu7oRGKpGyW%252BBtcYlKNzWHgHXrHpcCNo2BjSRoogXbJlsiU8RQc9PRW2f9zFYIwOfera5QzOF7RjHdTzQ8hG%252B%252BU6l1YiI6FmIEhFnHQXMsiNeJIPWXEi36SxA2pgkV4ZLQSgjNOTqBOGVS%252FoyvogUqs2h%252FkGiMIukQk7lnXRl8hCMsGfO7ol6%252BQCmxaCkmZCmd1lt0IXe5al5NvVYif%252FgnLePWFWg%252BjwAYJJioAPOzLDamF7%252FVjKGKFJymG5kDH6Wn3PVR4nw3%252B5Jbq41S3VoPyEbLAZbIcdtJG%252BG5oUxd6oF%252BEUcyriVHtbzFxotkfTY1WKAiXa%252BykUfuEr50ycLkvwvtC4XkOo2oUecUtQO2BWP59rHfINsXqlo8XpmBBPVoUMzbUN1u%252Fh03zRPbI6MA0P8Ox0c8Xn9AlmO1v%26utm_campaign%3Dtos_update_business_accounts%26e_t%3D143573d0274944868dc89a3659d83149%26e_t_s%3Dfooter%26utm_source%3D31%26utm_medium%3D2000

Proposed draft

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Compose / edit reply

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Raise a supplier request

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Money action — admin only

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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