Queue
25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.
All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer
24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.
| Case | Store | Order | Customer | Subject | Last activity | State | Label | Rung | SLA | Opened |
|---|---|---|---|---|---|---|---|---|---|---|
| #2512 | Bennett and Grant | — | ads-support@google.com | [1-5133000041158] Pass Key | from us 4 msgs Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co | imported waiting: customer | none yet | 0 | no SLA set | 2026-09-28 18:04:01 |
| #2520 | Bennett and Grant | 1046 | aaburnap@gmail.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-29 14:30:22 |
| #2614 | Bennett and Grant | 1064 | danielamalba@gmail.com | Return | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-10-09 14:15:45 |
| #2323 | Bennett and Grant | — | workspace-noreply@google.com | Payment failure: Google Workspace Business Starter for benne | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-15 01:32:09 |
| #2184 | Bennett and Grant | — | ads-account-noreply@google.com | Congrats on earning your CA$600 in ad credit | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:27:52 |
| #2185 | Bennett and Grant | — | forsberg@shopcircle.co | Your digital products deserve better than manual delivery | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:00 |
| #2531 | Bennett and Grant | 1087 | maisha.mpo@gmail.com | Return request for orange "Goyard" bag | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-30 16:03:43 |
| #2189 | Bennett and Grant | — | payments-noreply@google.com | Google Workspace: Your invoice is available for bennettandgr | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:34 |
| #2416 | Bennett and Grant | 1008 | plhawkes@verizon.net | Order #1008 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 15:31:36 |
| #2426 | Bennett and Grant | 1075 | tddgeorge@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-21 13:33:05 |
| #2191 | Bennett and Grant | — | neokart6@gmail.com | Q.. | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:38 |
| #2469 | Bennett and Grant | 1051 | qtshey@yahoo.com | How did we do, Shirley? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 07:06:06 |
| #2471 | Bennett and Grant | 1073 | ttdhouse@aol.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 13:56:00 |
| #2246 | Bennett and Grant | — | adeybright6@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:37:29 |
| #2461 | Bennett and Grant | 1082 | tongloan224@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 17:36:11 |
| #2410 | Bennett and Grant | 1070 | asian.kitty@yahoo.com | How did we do, Tylasia? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 11:42:28 |
| #2298 | Bennett and Grant | 1035 | cjchambliss@yahoo.com | Return Request - Order Number: 1035 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-12 15:52:01 |
| #2459 | Bennett and Grant | — | googlecloud@google.com | Important: 30 days left in your Google Cloud Free Trial | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 16:30:48 |
| #2380 | Bennett and Grant | — | alanielijah675@gmail.com | Are you ready for Q4? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-18 14:38:28 |
| #2188 | Bennett and Grant | — | kiwi_app@staytuned.digital | Checking in – How’s Kiwi working for you? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:22 |
| #2244 | Bennett and Grant | — | shinapro258@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:18:04 |
| #2192 | Bennett and Grant | — | victorsolutionsss@gmail.com | Final Notice: GDPR Configuration Verification | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:44 |
| #2190 | Bennett and Grant | — | recommendations@inspire.pinterest.com | We’re updating our Business Terms of Service and Privacy Pol | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:48 |
| #2187 | Bennett and Grant | — | googlebase-noreply@google.com | Loek Vergouwe now has access to Merchant Center | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:16 |
| #2186 | Bennett and Grant | — | google-workspace-alerts-noreply@google.com | Alert: Admin password reset - info@bennettandgrant.com | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:05 |
Case #2298 — Bennett and Grant
cjchambliss@yahoo.com · order 1035 · state imported · label none yet · rung 0
Facts
Return Request - Order Number: 1035
open
not set
2026-09-12 15:52:01
—
2026-09-12 15:52:01
Full thread — newest first
Thursday 24 September 2026 · UTC
Hi Chris,
I’m really sorry for the inconvenience and for the confusion with your return. I completely understand how frustrating this has been, and I sincerely apologise that we didn’t make the process clearer from the start.
A return is possible, but the £19.95 return shipping cost would need to be paid by you. As the items would be sent to our overseas supplier, the return can also take around 3–4 weeks, and the refund would only be processed after the items are received and inspected.
To save you the cost and hassle, we can instead offer you 30% cashback, which will be returned to your original payment method within 3–5 business days, while you can keep the items and avoid the return process altogether.
We’re truly sorry for the inconvenience, and we hope this option makes things easier for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Thursday 17 September 2026 · UTC
Thank you for getting back with me.
We would like to return the item, not exchange.
Please let me know what to do in order to return the item.
Thank you.Chris Chambliss
On Tuesday, September 15, 2026 at 09:38:15 PM CDT, Chris Chambliss <cjchambliss@yahoo.com> wrote:
Thank you for getting back with me.
We would like to return the item, not exchange.
Please let me know what to do in order to return the item.
Thank you.Chris Chambliss
On Tuesday, September 15, 2026 at 08:21:01 PM CDT, info@bennettandgrant.com <info@bennettandgrant.com> wrote:
Hi Chris,
Thank you for getting back to us, and I’m sorry again for the inconvenience with your order. We completely understand that the fit was not as expected, and we’d be happy to arrange a replacement for you.
To make sure we send you the correct item, please provide us with the exact product name and variant you would like to receive as your replacement, including the preferred size and color/style if applicable.
Once we have these details, we’ll be happy to arrange the replacement for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Wednesday 16 September 2026 · UTC
Thank you for getting back with me.
We would like to return the item, not exchange.
Please let me know what to do in order to return the item.
Thank you.Chris Chambliss
On Tuesday, September 15, 2026 at 08:21:01 PM CDT, info@bennettandgrant.com <info@bennettandgrant.com> wrote:
Hi Chris,
Thank you for getting back to us, and I’m sorry again for the inconvenience with your order. We completely understand that the fit was not as expected, and we’d be happy to arrange a replacement for you.
To make sure we send you the correct item, please provide us with the exact product name and variant you would like to receive as your replacement, including the preferred size and color/style if applicable.
Once we have these details, we’ll be happy to arrange the replacement for you.
Warm regards,
Anna
Customer Care Team
Marlow London
out · info@bennettandgrant.com → cjchambliss@yahoo.com · 2026-09-16 01:21 UTC · Hi Chris, Thank you for getting back to us, and I’m sorry again for the inconvenience with your order. We completely und
Hi Chris,
Thank you for getting back to us, and I’m sorry again for the inconvenience with your order. We completely understand that the fit was not as expected, and we’d be happy to arrange a replacement for you.
To make sure we send you the correct item, please provide us with the exact product name and variant you would like to receive as your replacement, including the preferred size and color/style if applicable.
Once we have these details, we’ll be happy to arrange the replacement for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Saturday 12 September 2026 · UTC
in · cjchambliss@yahoo.com → info@bennettandgrant.com · 2026-09-12 15:52 UTC · On Friday, September 11, 2026 at 09:04:52 PM CDT, Chris Chambliss <cjchambliss@yahoo.com> wrote: Please see below.Thank
On Friday, September 11, 2026 at 09:04:52 PM CDT, Chris Chambliss <cjchambliss@yahoo.com> wrote:
Please see below.Thank you.
On Wednesday, September 9, 2026 at 08:35:15 PM CDT, Chris Chambliss <cjchambliss@yahoo.com> wrote:
Order: 1035
Name: Chris Chambliss
Item for Return: Emmi | Seamless Low Back Comfort Bra with Smooth Fit × 1
Reason: Does not fit properly around the breast and is not low enough in the front
Shipping Address:15914 Augustin LandingCypress, Texas 77429
Please process the information and provided what I need for a return.
Thank you.
Proposed draft
from decision #5970 · action=reply · 2026-09-17 00:58:08 · dry-run
Hi Chris,
Thank you for confirming. I completely understand, and I am sorry the replacement option was not what you were looking for. I will go ahead and get the return started for order 1035 (Emmi Seamless Low Back Comfort Bra with Smooth Fit).
As you are within our 30 day return window from the date of delivery, you are all set to proceed. The only thing we ask is that the item is unworn, unused and in its original packaging so it can be accepted.
The good news is there is no cost to you at all for this return, we do not charge any return shipping fee or contribution.
I will get the full return instructions and the return address over to you shortly so you know exactly where to send the item. Once it arrives with us, your refund will be issued to your original payment method within 3 to 7 working days.
Thank you for your patience, Chris. Please let me know if you have any questions in the meantime.
Warm regards,
Anna
Customer Care Team
Bennett and Grant
Decision reason: Customer explicitly declined the exchange and confirmed they want to return; per policy respect that decision with no further retention offers, give return window/condition/refund timing, and flag internally since the actual return address/label is a human action.
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