cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2512Bennett and Grant—ads-support@google.com[1-5133000041158] Pass Keyfrom us 4 msgs
Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co		imported waiting: customernone yet0no SLA set2026-09-28 18:04:01
#2520Bennett and Grant1046aaburnap@gmail.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 14:30:22
#2614Bennett and Grant1064danielamalba@gmail.comReturnnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 14:15:45
#2323Bennett and Grant—workspace-noreply@google.comPayment failure: Google Workspace Business Starter for bennenotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 01:32:09
#2184Bennett and Grant—ads-account-noreply@google.comCongrats on earning your CA$600 in ad creditnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:27:52
#2185Bennett and Grant—forsberg@shopcircle.coYour digital products deserve better than manual deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:00
#2531Bennett and Grant1087maisha.mpo@gmail.comReturn request for orange "Goyard" bagnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:03:43
#2189Bennett and Grant—payments-noreply@google.comGoogle Workspace: Your invoice is available for bennettandgrnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:34
#2416Bennett and Grant1008plhawkes@verizon.netOrder #1008notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 15:31:36
#2426Bennett and Grant1075tddgeorge@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 13:33:05
#2191Bennett and Grant—neokart6@gmail.comQ..notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:38
#2469Bennett and Grant1051qtshey@yahoo.comHow did we do, Shirley?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 07:06:06
#2471Bennett and Grant1073ttdhouse@aol.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 13:56:00
#2246Bennett and Grant—adeybright6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:37:29
#2461Bennett and Grant1082tongloan224@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 17:36:11
#2410Bennett and Grant1070asian.kitty@yahoo.comHow did we do, Tylasia?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 11:42:28
#2298Bennett and Grant1035cjchambliss@yahoo.comReturn Request - Order Number: 1035notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 15:52:01
#2459Bennett and Grant—googlecloud@google.comImportant: 30 days left in your Google Cloud Free Trialnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 16:30:48
#2380Bennett and Grant—alanielijah675@gmail.comAre you ready for Q4?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:38:28
#2188Bennett and Grant—kiwi_app@staytuned.digitalChecking in – How’s Kiwi working for you?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:22
#2244Bennett and Grant—shinapro258@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:18:04
#2192Bennett and Grant—victorsolutionsss@gmail.comFinal Notice: GDPR Configuration Verificationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:44
#2190Bennett and Grant—recommendations@inspire.pinterest.comWe’re updating our Business Terms of Service and Privacy Polnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:48
#2187Bennett and Grant—googlebase-noreply@google.comLoek Vergouwe now has access to Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:16
#2186Bennett and Grant—google-workspace-alerts-noreply@google.comAlert: Admin password reset - info@bennettandgrant.comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:05

← back to queue

Case #2461 — Bennett and Grant

tongloan224@gmail.com · order 1082 · state imported · label none yet · rung 0

Facts
Did your order arrive?
open
not set
2026-09-23 17:36:11
—
2026-09-23 17:36:11

Full thread — newest first

Thursday 24 September 2026 · UTC
out info@bennettandgrant.com → tongloan224@gmail.com human_intool 2026-09-24 05:44 UTC
Hi, Thank you for reaching out again, and thank you for your patience. We used your order number on file, #1082, to check the latest tracking information here: https://shopify.17track.net/app-api/tracking-page/proxy?data=ItgVDpal6nhcPzjaazQEZdwvMPQH7UzVgpKqNXAbn%2F2CkVUxeSG7oM3b4CwL5ID%2B2bCeYWqiYW%2BdgW1rlJHgqjV4zbhs7Zoyi%2FrL0IlNgte%2FIFr%2B According to the tracking status, your order is currently out for delivery, and it is estimated to arrive within about 1 to 4 more days. We apologize for the inconvenience, and thank you again for your patience. Warm regards, Bennett and Grant Customer Care Team Bennett and Grant
Wednesday 23 September 2026 · UTC
in tongloan224@gmail.com → info@bennettandgrant.com customer 2026-09-23 19:05 UTC
I still haven't received my order. Vào Thứ 4, 23 thg 9, 2026 lúc 12:35 CH Tong Loan <tongloan224@gmail.com> đã viết:
▸ quoted history (23 lines)
> tôi chưa nhận được hàng > Vào Thứ 4, 23 thg 9, 2026 lúc 12:27 CH Bennett & Grant < > info@bennettandgrant.co> đã viết: > >> Let us know if anything is missing. >> Bennett & Grant >> CHECKING IN >> Did everything arrive? >> >> Your order was due to arrive yesterday. >> >> If it has not reached you, reply to this email and we will chase it for >> you. >> TRACK MY ORDER <https://ctrk.klclick3.com/l/01M37MX0YVJGJ7FA8TJ68B2RE1_0> >> >> Bennett & Grant · info@bennettandgrant.com >> Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, Netherlands >> <https://www.google.com/maps/search/Hendrik+Soeteboomstraat+4,+1035+NX+Amsterdam,+Netherlands?entry=gmail&source=g> >> Unsubscribe" style="color:#8a8378;text-decoration:underline;">Unsubscribe >> [image: Powered by Klaviyo] >> <https://ctrk.klclick3.com/l/01M37MX0YVJGJ7FA8TJ68B2RE1_1> >> >
in tongloan224@gmail.com → info@bennettandgrant.com customer 2026-09-23 17:36 UTC
tôi chưa nhận được hàng Vào Thứ 4, 23 thg 9, 2026 lúc 12:27 CH Bennett & Grant < info@bennettandgrant.co> đã viết:
▸ quoted history (18 lines)
> Let us know if anything is missing. > Bennett & Grant > CHECKING IN > Did everything arrive? > > Your order was due to arrive yesterday. > > If it has not reached you, reply to this email and we will chase it for > you. > TRACK MY ORDER <https://ctrk.klclick3.com/l/01M37MX0YVJGJ7FA8TJ68B2RE1_0> > > Bennett & Grant · info@bennettandgrant.com > Hendrik Soeteboomstraat 4, 1035 NX Amsterdam, Netherlands > <https://www.google.com/maps/search/Hendrik+Soeteboomstraat+4,+1035+NX+Amsterdam,+Netherlands?entry=gmail&source=g> > Unsubscribe" style="color:#8a8378;text-decoration:underline;">Unsubscribe > [image: Powered by Klaviyo] > <https://ctrk.klclick3.com/l/01M37MX0YVJGJ7FA8TJ68B2RE1_1> >

Proposed draft

from decision #6341 · action=reply · 2026-09-23 19:05:47 · dry-run

Hi there, Thank you for reaching out, and I am sorry to hear your order has not arrived yet. I have checked on order 1082 and can see it is currently out for delivery, so it should be reaching you very soon, generally within the next 1 to 4 days. Here is your tracking link so you can follow its progress: https://shopify.17track.net/app-api/tracking-page/proxy?data=ItgVDpal6nhcPzjaazQEZdwvMPQH7UzVgpKqNXAbn%2F2CkVUxeSG7oM3b4CwL5ID%2B2bCeYWqiYW%2BdgW1rlJHgqjV4zbhs7Zoyi%2FrL0IlNgte%2FIFr%2B If it still has not reached you once that window has passed, just reply to this email and we will look into it right away. Warm regards, Anna Customer Care Team Bennett and Grant

Decision reason: Fulfilled order 1082 shows real tracking and carrier stage Out for delivery, matching the shipped WISMO case with no disqualifying complaint or emotional content.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.