cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2512Bennett and Grant—ads-support@google.com[1-5133000041158] Pass Keyfrom us 4 msgs
Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co		imported waiting: customernone yet0no SLA set2026-09-28 18:04:01
#2520Bennett and Grant1046aaburnap@gmail.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 14:30:22
#2614Bennett and Grant1064danielamalba@gmail.comReturnnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 14:15:45
#2323Bennett and Grant—workspace-noreply@google.comPayment failure: Google Workspace Business Starter for bennenotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 01:32:09
#2184Bennett and Grant—ads-account-noreply@google.comCongrats on earning your CA$600 in ad creditnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:27:52
#2185Bennett and Grant—forsberg@shopcircle.coYour digital products deserve better than manual deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:00
#2531Bennett and Grant1087maisha.mpo@gmail.comReturn request for orange "Goyard" bagnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:03:43
#2189Bennett and Grant—payments-noreply@google.comGoogle Workspace: Your invoice is available for bennettandgrnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:34
#2416Bennett and Grant1008plhawkes@verizon.netOrder #1008notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 15:31:36
#2426Bennett and Grant1075tddgeorge@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 13:33:05
#2191Bennett and Grant—neokart6@gmail.comQ..notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:38
#2469Bennett and Grant1051qtshey@yahoo.comHow did we do, Shirley?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 07:06:06
#2471Bennett and Grant1073ttdhouse@aol.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 13:56:00
#2246Bennett and Grant—adeybright6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:37:29
#2461Bennett and Grant1082tongloan224@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 17:36:11
#2410Bennett and Grant1070asian.kitty@yahoo.comHow did we do, Tylasia?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 11:42:28
#2298Bennett and Grant1035cjchambliss@yahoo.comReturn Request - Order Number: 1035notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 15:52:01
#2459Bennett and Grant—googlecloud@google.comImportant: 30 days left in your Google Cloud Free Trialnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 16:30:48
#2380Bennett and Grant—alanielijah675@gmail.comAre you ready for Q4?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:38:28
#2188Bennett and Grant—kiwi_app@staytuned.digitalChecking in – How’s Kiwi working for you?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:22
#2244Bennett and Grant—shinapro258@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:18:04
#2192Bennett and Grant—victorsolutionsss@gmail.comFinal Notice: GDPR Configuration Verificationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:44
#2190Bennett and Grant—recommendations@inspire.pinterest.comWe’re updating our Business Terms of Service and Privacy Polnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:48
#2187Bennett and Grant—googlebase-noreply@google.comLoek Vergouwe now has access to Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:16
#2186Bennett and Grant—google-workspace-alerts-noreply@google.comAlert: Admin password reset - info@bennettandgrant.comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:05

← back to queue

Case #2189 — Bennett and Grant

payments-noreply@google.com · order — · state imported · label none yet · rung 0

Facts
Google Workspace: Your invoice is available for bennettandgrant.com
open
not set
2026-09-10 06:28:34
—
2026-09-10 06:28:34

Full thread — newest first

Tuesday 6 October 2026 · UTC
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-10-06 10:05 UTC
Google Workspace Payment received Your payment of US$8.40 was applied to Google Workspace on 6 Oct 2026. ------------------------------------------------------------------------------------ Help Centre<https://knowledge.workspace.google.com/admin/billing/understand-google-workspace-bills-and-charges> Contact us<https://admin.google.com/AdminHome#Support:admin.google.com> Google Workspace customer ID: bennettandgrant.com Payments profile ID: 3307-8518-6402 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/AAuDWvkOXWY_cagNH8VZFPQsADbTfcpSyC0Xxep690KmEe8mWnuXgMMhYx9J1icdLGl3Wzj55R2flvUWuQIeN__jFsDPVPnq4xIlzRuOgIqrokDuGE6-vAyJceiD8mROC3jZxZ8KmorWZ7wKOjaCkJhJSc0y4B6zBoZ_-uLmqnfvOlqWe7n0l2SL-nUObKDd_X6baS84jF0s85XegTK1ZXdo1_JXHDF9z4Nxegg69TtuuZzMbcZ4e8xvPAsznBarli3WP6tfJMyiJu7y5dGnXxF0JiQpMKRS4iQ43NS3_0fYPm6a99YGeoV-jdl8VVxSOl-ghnOWNIhSBf2Z4SyxkaoApnNjdSpz0-JGhBkiDlUesufLqS-CWIMFyX6xz9kt>. You have received this mandatory service announcement to update you about important changes to Google Workspace or your account. Google
Friday 2 October 2026 · UTC
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-10-02 03:39 UTC
Google Ads Your billing document is ready Payments profile ID 1940-7206-0677 Document PDF Invoice 5706960292 You can view and download your monthly billing documents. View your documents<https://c.gle/AAuDWvnclj0UP485zOaHHRig95ocsxuxIp8ABcwTNMR2oK8-oHwiCh1xvzpJjQ-rQxLmhGlO9nZL5kQQJqN5Lyp3PEfrtIGHTUL4D4MtuvKNuJZUiglhqdPRbIvFFlniTRZuvWDZaUnk1NEc10v11CTfOZvEtpVdsLOmsNsvtbhw-HWCC-049euB0gsyTkMjKtTrDmXlrAG7kV4fqy_U9WLUB_laW7_0nMplo25BjWwGq6SvtDqkcrLNhc-NjiOHuH75ArsmcGj3v6PaJHbjh1oJXoQqCJ5amA6C4JiZa0yfyI3Tw2XNeuk> ------------------------------------------------------------------------------------ Help Centre<https://support.google.com/google-ads/> Contact us<https://support.google.com/google-ads/gethelp> Google Ads customer ID: 516-163-2897 Payments profile ID: 1940-7206-0677 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/AAuDWvkRvpJJw74EILgdxMiv45-gvmipo1xPZ2yZ3iVHM1Q5Kcic4ICHrwjbBBJWK8otFcjsvgwmSKS37CcwS2N5NkodqhP43Kth32Xn4ftS6ShXNgJNo7STe-18dWKKzASAy33U8y57lKVCwx6asalRVge8a3C0pOmzMZlTdsmKX9jsrirDku7QMZdiS0GUnNx_rFigh0XdYOABe9VO-0jQKhIa9CSEcN87j1_6aw>. You have received this email to update you about important changes to Google Ads or your account. Google
Thursday 1 October 2026 · UTC
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-10-01 18:33 UTC
Google Workspace Your Google Workspace monthly invoice is available. Please find the PDF document attached at the bottom of this email. IMPORTANT: The balance will be automatically charged so you don't need to take any action. Domain bennettandgrant.com Name bennettandgrant Invoice number 5694763583 Payments profile ID 3307-8518-6402 If you want to view your payment history or update your payment info, visit your account by following the instructions below: Sign in to your Admin console at admin.google.com<https://admin.google.com>. If you have trouble signing in, refer to this<https://support.google.com/a/answer/182076> help article. In the top left-hand corner of your Admin console, click Main menu > Billing > Payment accounts. Click the account ID of your Google Workspace subscription. If you see a red alert at the top of the page, select the alert to fix any issues with your primary payment method or billing contacts.To review your current subscriptions, payment plans and other relevant details, go to the Subscriptions page in the Admin console<https://admin.google.com/ac/billing/subscriptions>. Learn more about your Workspace invoice and charges <https://support.google.com/a/answer/1230658> ------------------------------------------------------------------------------------ Help Centre<https://knowledge.workspace.google.com/admin/billing/understand-google-workspace-bills-and-charges> Contact us<https://admin.google.com/AdminHome#Support:admin.google.com> Google Workspace customer ID: bennettandgrant.com Payments profile ID: 3307-8518-6402 Google Cloud EMEA Limited, Velasco, Clanwilliam Place, Dublin 2, Ireland To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/AAuDWvmev_35GRTzAcMXCSesfofl3JuM71pAyD50s5n5-D5XIHVVTr8-sw7qK4CJ6TvaQ3cqTO_lspsys2_Wm9fURkamJ0C-_BWXx7u6U_NQHpi9Gq6IXq-RbMlRB714UHYHCPxVr9XIkCPrhNMRgErntasdKBgl_4gYoxNOArf9eeADsEwrc0nAU5TJl5aB8LpJC-5B3105vf-mO6kjHHu_hgfe0yZ5T6BPG9r4AzSNqhSjJGSz_0UlEprBu19JduAHQYTX2BLvBGlMTHq1a76gZopIxIvNwAe-4gwYCosTm-kavKXYV8utk3WWC2Yyo57Qo8qFMw8OuPnFdoF7dtIjxjglLxgiJOxi_zAkBGNcFIoujVk-pEpdqOkoCkReGg>. You have received this mandatory service announcement to update you about important changes to Google Workspace or your account. Google
Tuesday 15 September 2026 · UTC
in · payments-noreply@google.com → info@bennettandgrant.com · 2026-09-15 04:33 UTC · Google We're reviewing your charge dispute Hello, Your bank or financial institution let us know that you're disputing a
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-09-15 04:33 UTC
Google We're reviewing your charge dispute Hello, Your bank or financial institution let us know that you're disputing a charge. Google Workspace account bennettandgrant.com Visa • • • • 2694 We're looking into the issue, and we'll let you know what we find out. Resolution with a financial institution can take up to 120 days. If you have a similar issue again, you can contact Google directly for resolution in as little as a week. <a class="dark_link_color" href="https://c.gle/ACT4xYx0Xje6SsWm2YAjQi5f5WgOQgvbQTo8KFPQFcBrHA0R7h-ENkQGKFQwoIMnVXZo6lbgfONcVFJF3OUCORli2b0SL2WS61M2ZyJAH6idFPBxv4EZppqwLgBq6FPJbr53JEfbHJdEDjp-eenyoVAhWdU" style="color:#1967D2; text-decoration:underline; font-size:14px;">Learn more about charge disputes<https://c.gle/ACT4xYx0Xje6SsWm2YAjQi5f5WgOQgvbQTo8KFPQFcBrHA0R7h-ENkQGKFQwoIMnVXZo6lbgfONcVFJF3OUCORli2b0SL2WS61M2ZyJAH6idFPBxv4EZppqwLgBq6FPJbr53JEfbHJdEDjp-eenyoVAhWdU> Sincerely, The Google Payments Team ------------------------------------------------------------------------------------ Help Centre<https://support.google.com/paymentscenter/?p=email_home> Contact us<https://support.google.com/paymentscenter/?p=email_contact> Payments profile ID: 3307-8518-6402 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/ACT4xYy-0TGKZAK8yPTTWfAm5LDsUCdhqvtSC6ZvLHStadjDvXkg-ZD21kjRi4W9vjO93pJw01ENtPEtKpS6dgAJqWuvBtQQasRD7qvZ924KRZd4UxPxh71gszv8JtNO8r9viezCld3jXOaExD4Hnmo_sxXfxenV_OSX5JEmpX9HAEpeeZZnock-0N8hcBH-c0sTTn38FGuiosP1mdHzH3ONdS5e1_pbz3xH3-h3v2CUeDhLDYkNayEOm1sZqHQ7tR_QxPmZnzUoBIPBy12oUPUEf4jRSVBtwbVPkbNfskSiqE8DbF7YxddNhKj5clxlwbWOh859kEAQ2ACzeKYmXU9PpkG-XQZ1BFmUgoClCQUzH1G-yVeSF9U7bMiVOXYLgw>. You have received this mandatory service announcement to update you about important changes to Google or your account. Google
Thursday 10 September 2026 · UTC
in · payments-noreply@google.com → info@bennettandgrant.com · 2026-09-10 06:28 UTC · Google Ads Your billing document is ready Payments profile ID 1940-7206-0677 Document PDF Invoice 5676838378 You can vie
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-09-10 06:28 UTC
Google Ads Your billing document is ready Payments profile ID 1940-7206-0677 Document PDF Invoice 5676838378 You can view and download your monthly billing documents. View your documents<https://c.gle/ACT4xYxXSxRYwifzbcp59iuecPukJqA9meZnlBUh4ekpfk1kIOyc5fLLPDj5Uv7Ofj1JYvk4VgDYtFtpfU7Z9esjzWBLA85ZE9mWlgjM8QODdwLWmyxIgLN1M8Cdg989KfDmS6C883b08FhwXsx-b0AJqUbgxzmJBNRpLG4LK7zRmh3gvaTqGs8x0fNpzm4rXxeKNIpjefa0nwNmdW5RmHT5blRthFcujpY4fJFbpkjX2wTbmF2HF0iBNNQGLXZP9tRUD5MfyOiu2FlNNNCO5EJle-Rn_pdLv_Y9gh2YVVkMPwjDOqYpJXE> ------------------------------------------------------------------------------------ Help Centre<https://support.google.com/google-ads/> Contact us<https://support.google.com/google-ads/gethelp> Google Ads customer ID: 516-163-2897 Payments profile ID: 1940-7206-0677 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/ACT4xYw6v6yNMxv4cQGPNjWnIuRBn4CmF-4N1C3Vk6vbGWg0x0wLRuQeXD2YkX41mG3j_W_SGjxX_lK8ZpzZCQt31tzBuxEYam1N7GdXyiEYMpj3TOo12OmbMYUv5EITqtLYyQ9k61j0_R5v_wZCMvRdXqixQ5uBPN8BWbb-HacJs2Z-GqfJCo52dvyNt6e60-_k9FoRpG2qVf9Yv3rNd-RSW7mWg9RgCUimBbN_zA>. You have received this email to update you about important changes to Google Ads or your account. Google
in · payments-noreply@google.com → info@bennettandgrant.com · 2026-09-10 06:28 UTC · Google Workspace Your Google Workspace monthly invoice is available. Please find the PDF document attached at the bottom
in payments-noreply@google.com → info@bennettandgrant.com customer 2026-09-10 06:28 UTC
Google Workspace Your Google Workspace monthly invoice is available. Please find the PDF document attached at the bottom of this email. IMPORTANT: The balance will be automatically charged so you don't need to take any action. Domain bennettandgrant.com Name bennettandgrant Invoice number 5668227170 Payments profile ID 3307-8518-6402 If you want to view your payment history or update your payment info, visit your account by following the instructions below: Sign in to your Admin console at admin.google.com<https://admin.google.com>. If you have trouble signing in, refer to this<https://support.google.com/a/answer/182076> help article. In the top left-hand corner of your Admin console, click Main menu > Billing > Payment accounts. Click the account ID of your Google Workspace subscription. If you see a red alert at the top of the page, select the alert to fix any issues with your primary payment method or billing contacts.To review your current subscriptions, payment plans and other relevant details, go to the Subscriptions page in the Admin console<https://admin.google.com/ac/billing/subscriptions>. Learn more about your Workspace invoice and charges <https://support.google.com/a/answer/1230658> ------------------------------------------------------------------------------------ Help Centre<https://knowledge.workspace.google.com/admin/billing/understand-google-workspace-bills-and-charges> Contact us<https://admin.google.com/AdminHome#Support:admin.google.com> Google Workspace customer ID: bennettandgrant.com Payments profile ID: 3307-8518-6402 Google Cloud EMEA Limited, Velasco, Clanwilliam Place, Dublin 2, Ireland To stop receiving emails about this payments profile, you can unsubscribe<https://c.gle/ACT4xYxuxBO3dlydExMZPY5ty4xCe8ctViPauMOBnPXFofPva6jvbO_Vy7HhoTQumzciU8sP-ZX7RVLJhYTRRLmQTBTagApSY84vKgVBU0TdJRyB53DA1JQw0cd6WpevL3lDNJeNjRwNFE1IZGIhCFqHLZWyDLoBZKi2-gVCGclqCY1sRAhnqytmUTVdsJRjXB1MPE_pvPFTNqJOLA33Z_D6Q0MoVfn21uWYrSkgfob6Y5xFgQrigEvVxA70g-lZw_yR7aOLAHoHUTDkrVPF5xC_49jN9LHbR7vwCTrBjm68w-ap0YgCrvFqPD5CwCGeeiM_hI1famWBLbGkOUybkl_dgnlXXBATrhKxE3PbfXcvnbT1ObTr1QiPmLlAecZbFg>. You have received this mandatory service announcement to update you about important changes to Google Workspace or your account. Google

Proposed draft

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Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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