Queue
25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.
All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer
24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.
| Case | Store | Order | Customer | Subject | Last activity | State | Label | Rung | SLA | Opened |
|---|---|---|---|---|---|---|---|---|---|---|
| #2512 | Bennett and Grant | — | ads-support@google.com | [1-5133000041158] Pass Key | from us 4 msgs Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co | imported waiting: customer | none yet | 0 | no SLA set | 2026-09-28 18:04:01 |
| #2520 | Bennett and Grant | 1046 | aaburnap@gmail.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-29 14:30:22 |
| #2614 | Bennett and Grant | 1064 | danielamalba@gmail.com | Return | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-10-09 14:15:45 |
| #2323 | Bennett and Grant | — | workspace-noreply@google.com | Payment failure: Google Workspace Business Starter for benne | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-15 01:32:09 |
| #2184 | Bennett and Grant | — | ads-account-noreply@google.com | Congrats on earning your CA$600 in ad credit | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:27:52 |
| #2185 | Bennett and Grant | — | forsberg@shopcircle.co | Your digital products deserve better than manual delivery | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:00 |
| #2531 | Bennett and Grant | 1087 | maisha.mpo@gmail.com | Return request for orange "Goyard" bag | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-30 16:03:43 |
| #2189 | Bennett and Grant | — | payments-noreply@google.com | Google Workspace: Your invoice is available for bennettandgr | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:34 |
| #2416 | Bennett and Grant | 1008 | plhawkes@verizon.net | Order #1008 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 15:31:36 |
| #2426 | Bennett and Grant | 1075 | tddgeorge@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-21 13:33:05 |
| #2191 | Bennett and Grant | — | neokart6@gmail.com | Q.. | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:38 |
| #2469 | Bennett and Grant | 1051 | qtshey@yahoo.com | How did we do, Shirley? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 07:06:06 |
| #2471 | Bennett and Grant | 1073 | ttdhouse@aol.com | Your order has been delivered | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-24 13:56:00 |
| #2246 | Bennett and Grant | — | adeybright6@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:37:29 |
| #2461 | Bennett and Grant | 1082 | tongloan224@gmail.com | Did your order arrive? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 17:36:11 |
| #2410 | Bennett and Grant | 1070 | asian.kitty@yahoo.com | How did we do, Tylasia? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-20 11:42:28 |
| #2298 | Bennett and Grant | 1035 | cjchambliss@yahoo.com | Return Request - Order Number: 1035 | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-12 15:52:01 |
| #2459 | Bennett and Grant | — | googlecloud@google.com | Important: 30 days left in your Google Cloud Free Trial | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-23 16:30:48 |
| #2380 | Bennett and Grant | — | alanielijah675@gmail.com | Are you ready for Q4? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-18 14:38:28 |
| #2188 | Bennett and Grant | — | kiwi_app@staytuned.digital | Checking in – How’s Kiwi working for you? | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:22 |
| #2244 | Bennett and Grant | — | shinapro258@gmail.com | — | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 11:18:04 |
| #2192 | Bennett and Grant | — | victorsolutionsss@gmail.com | Final Notice: GDPR Configuration Verification | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:30:44 |
| #2190 | Bennett and Grant | — | recommendations@inspire.pinterest.com | We’re updating our Business Terms of Service and Privacy Pol | notification never addressed to a store support inbox | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:48 |
| #2187 | Bennett and Grant | — | googlebase-noreply@google.com | Loek Vergouwe now has access to Merchant Center | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:16 |
| #2186 | Bennett and Grant | — | google-workspace-alerts-noreply@google.com | Alert: Admin password reset - info@bennettandgrant.com | notification sender address looks automated (no-reply/mailer) | imported | none yet | 0 | no SLA set | 2026-09-10 06:28:05 |
Case #2323 — Bennett and Grant
workspace-noreply@google.com · order — · state imported · label none yet · rung 0
Facts
Payment failure: Google Workspace Business Starter for bennettandgrant.com
open
not set
2026-09-15 01:32:09
—
2026-09-15 01:32:10
Full thread — newest first
Yesterday · Monday 12 October 2026 · UTC
Google Workspace logo
A new agentic setting for OAuth clients ahead of Workspace MCP servers.
Dear developer,
You are receiving this communication because your organization administers
or develops applications that connect to Google Workspace via OAuth.
We will soon roll out Google Workspace Model Context Protocol (MCP) servers
that expose new functionality to external AI agents across Gmail, Drive,
Calendar, and other Workspace apps using the open MCP. Ahead of this
launch, we are introducing an “agentic” setting ( is_agentic ) on Google
OAuth clients, so that Google and Workspace administrators can
differentiate AI agent traffic from traditional app traffic. Only OAuth
clients marked as agentic will be able to call Workspace MCP servers. We
are announcing this change early so developers have time to prepare.
If your app is not an AI agent and only uses Google Workspace REST APIs
(for example, the Gmail API or Drive API), you do not need to take any
action for this change.
We have provided additional information below to outline the technical
impact of this change and the actions required to keep access to Workspace
MCP servers.
What this means for your organization
Key changes and timelines:
October 12, 2026 (New “agentic” OAuth client classification): Developers
can directly mark their OAuth clients as "agentic" ( is_agentic ) in the
Google Cloud console.
November 11, 2026 (Only agentic clients can call Workspace MCP servers):
Google will reject requests to Workspace MCP servers from OAuth clients
that are not marked as agentic.
November 12, 2026 (The agentic setting becomes permanent): Starting on this
date, you can no longer change the agentic setting on an existing OAuth
client. To change it, create a new OAuth Client ID.
Potential impact:
Refused access: Starting November 11, 2026, Workspace MCP servers will
reject requests from any app or integration whose OAuth client is not
marked as agentic. The error message will state “the client isn't marked as
an AI agent” and will link to steps to fix it.
New OAuth Client ID requirement: OAuth clients that are not marked as
agentic by November 12, 2026 will remain non-agentic and cannot call
Workspace MCP servers. To use MCP after this date, you will need to create
a new OAuth client marked as agentic and update your app to use it.
Unaffected applications: Apps that are not AI agents and only call Google
Workspace REST APIs are not affected by this change.
Impacted customers/accounts:
Your affected projects are listed below:
automated-skein-503416-b4
What you need to do
Action required:
Identify your AI agent clients: Identify your OAuth clients that belong to
AI agents, including agents that currently use Workspace REST APIs only.
Only mark OAuth clients that are used by AI agents. Agentic clients will
have separate security controls applied, such as agent access controls.
If an app handles both AI agent and non-agent traffic, use a separate OAuth
client for the AI agent.
Mark them as agentic between October 12 and November 11, 2026: Turn on the
agentic setting for these OAuth clients in the Google Cloud console so they
can call Workspace MCP servers.
Plan for the setting becoming permanent starting November 12, 2026:
To change the setting on an existing OAuth client after this date, you will
need to create a new OAuth Client ID.
When you create a new OAuth client, you must choose whether it is agentic.
We are here to help
If you have any questions or require assistance classifying your OAuth
clients:
Review our documentation on Managing OAuth Clients
Contact your Google Account Manager or Technical Account Manager
Contact Google Workspace Support with your OAuth 2.0 Client ID and Google
Cloud Project ID
Thanks for choosing Google Workspace.
– The Google Workspace Team
© 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043
You have received this important update about your Google Workspace account
because you designated this email addres
… (truncated)
Tuesday 6 October 2026 · UTC
From: "The Google Workspace Team" [workspace-noreply@google.com]
Subject: Thank you for activating your subscription
Thanks for activating your subscription
## Your Google Workspace Business Starter subscription has been activated
Hello,
Thank you for taking the steps to activate your Google Workspace Business
Starter subscription. You can continue using the available services. If you
are looking for additional services, you can compare Google Workspace
editions
(https://support.google.com/a/answer/6043385?utm_source=10901509&utm_medium=email)
or visit the Get more services page in the Google Admin console.
To prevent disruption of services, follow the steps below to keep your
billing information up to date.
### Update billing information
- Sign in to your Google Admin console
(https://admin.google.com?utm_source=10901509&utm_medium=email).
- Go to **Billing > Payment accounts > View payment methods**.
- Review your primary payment method and update if necessary. For more
information on updating your payment method go to Fix payment and billing
issues
(https://support.google.com/a/answer/2523116?utm_source=10901509&utm_medium=email).
### Your Google Workspace account
**Username:**
info@bennettandgrant.com
**Domain:**
bennettandgrant.com
Sign in (https://admin.google.com)
Sincerely,
The Google Workspace Team
(C) 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 *
Google Asia Pacific Pte. Ltd., 8 Marina View, #30-01, Asia Square 1,
Singapore 018960 * Google Ireland Ltd, Gordon House, Barrow Street,
Dublin 4, Ireland.
You're receiving this mandatory email service announcement to update you
about important changes to your Google Workspace product or account.
Friday 25 September 2026 · UTC
From: "The Google Workspace Team" [workspace-noreply@google.com]
Subject: Payment failure: Google Workspace Business Starter for
bennettandgrant.com
Update payment method to avoid suspension
## Don't lose access to Google Workspace Business Starter
The last payment for your Google Workspace Business Starter subscription
for bennettandgrant.com failed. This indicates that there's something wrong
with your payment method.
To prevent the suspension of all services for all users on October 2, 2026:
- Contact your bank or credit card company to resolve the issue with your
payment method.
- Sign in to your Google Admin console and click **Billing** to retry or
update your payment method and pay your outstanding balance. If you can't
resolve the issue, you'll need to add a new payment method instead.
See complete instructions for fixing payment and billing issues
(https://support.google.com/a/answer/2523116?utm_source=9055414&utm_medium=email)
or contact our support team
(https://support.google.com/a/answer/1047213?utm_source=9055414&utm_medium=email)
for additional help.
Sign in (https://admin.google.com)
Sincerely,
The Google Workspace Team
(C) 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 *
Google Asia Pacific Pte. Ltd., 8 Marina View, #30-01, Asia Square 1,
Singapore 018960 * Google Ireland Ltd, Gordon House, Barrow Street,
Dublin 4, Ireland.
You're receiving this mandatory email service announcement to update you
about important changes to your Google Workspace product or account.
Thursday 17 September 2026 · UTC
in · workspace-noreply@google.com → info@bennettandgrant.com · 2026-09-17 18:38 UTC · From: "The Google Workspace Team" [workspace-noreply@google.com] Subject: Payment failure: Google Workspace Business Sta
From: "The Google Workspace Team" [workspace-noreply@google.com]
Subject: Payment failure: Google Workspace Business Starter for
bennettandgrant.com
Update payment method to avoid suspension
## Don't lose access to Google Workspace Business Starter
The last payment for your Google Workspace Business Starter subscription
for bennettandgrant.com failed. This indicates that there's something wrong
with your payment method.
To prevent the suspension of all services for all users on October 2, 2026:
- Contact your bank or credit card company to resolve the issue with your
payment method.
- Sign in to your Google Admin console and click **Billing** to retry or
update your payment method and pay your outstanding balance. If you can't
resolve the issue, you'll need to add a new payment method instead.
See complete instructions for fixing payment and billing issues
(https://support.google.com/a/answer/2523116?utm_source=9055414&utm_medium=email)
or contact our support team
(https://support.google.com/a/answer/1047213?utm_source=9055414&utm_medium=email)
for additional help.
Sign in (https://admin.google.com)
Sincerely,
The Google Workspace Team
(C) 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 *
Google Asia Pacific Pte. Ltd., 8 Marina View, #30-01, Asia Square 1,
Singapore 018960 * Google Ireland Ltd, Gordon House, Barrow Street,
Dublin 4, Ireland.
You're receiving this mandatory email service announcement to update you
about important changes to your Google Workspace product or account.
Tuesday 15 September 2026 · UTC
in · workspace-noreply@google.com → info@bennettandgrant.com · 2026-09-15 01:32 UTC · From: "The Google Workspace Team" [workspace-noreply@google.com] Subject: Payment failure: Google Workspace Business Sta
From: "The Google Workspace Team" [workspace-noreply@google.com]
Subject: Payment failure: Google Workspace Business Starter for
bennettandgrant.com
Update payment method to avoid suspension
## Don't lose access to Google Workspace Business Starter
The last payment for your Google Workspace Business Starter subscription
for bennettandgrant.com failed. This indicates that there's something wrong
with your payment method.
To prevent the suspension of all services for all users on October 2, 2026:
- Contact your bank or credit card company to resolve the issue with your
payment method.
- Sign in to your Google Admin console and click **Billing** to retry or
update your payment method and pay your outstanding balance. If you can't
resolve the issue, you'll need to add a new payment method instead.
See complete instructions for fixing payment and billing issues
(https://support.google.com/a/answer/2523116?utm_source=9055414&utm_medium=email)
or contact our support team
(https://support.google.com/a/answer/1047213?utm_source=9055414&utm_medium=email)
for additional help.
Sign in (https://admin.google.com)
Sincerely,
The Google Workspace Team
(C) 2026 Google LLC 1600 Amphitheatre Parkway, Mountain View, CA 94043 *
Google Asia Pacific Pte. Ltd., 8 Marina View, #30-01, Asia Square 1,
Singapore 018960 * Google Ireland Ltd, Gordon House, Barrow Street,
Dublin 4, Ireland.
You're receiving this mandatory email service announcement to update you
about important changes to your Google Workspace product or account.
Proposed draft
No drafted reply on file for this thread yet.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Escalate to a human
Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.
Engine shadow decision — technical detail
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Actions on this thread
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Case events
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