cs.gohigherlevel
Get pinged here when a case is escalated or the AI can't classify one.

Queue

25 case(s) for Bennett and Grant · 0 breached on the SLA clock right now.

All storesMarlow LondonNAGI TokyoCecily YorkElara DublinElodie ParisBennett and GrantBrellmontNovelle LivingTirena DublinMontela Footwear
Waiting on:we owe a replywaiting: supplierwaiting: customer

24 of 25 case(s) look automated/non-conversational (app notifications, cold outreach that never reached a support inbox) — sorted to the bottom, not hidden.

CaseStoreOrderCustomerSubjectLast activityStateLabelRungSLAOpened
#2512Bennett and Grant—ads-support@google.com[1-5133000041158] Pass Keyfrom us 4 msgs
Hi there, Thank you for your patience, and I am sorry you have had to wait for an update on order #1330. I want to be co		imported waiting: customernone yet0no SLA set2026-09-28 18:04:01
#2520Bennett and Grant1046aaburnap@gmail.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-29 14:30:22
#2614Bennett and Grant1064danielamalba@gmail.comReturnnotification never addressed to a store support inboximportednone yet0no SLA set2026-10-09 14:15:45
#2323Bennett and Grant—workspace-noreply@google.comPayment failure: Google Workspace Business Starter for bennenotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-15 01:32:09
#2184Bennett and Grant—ads-account-noreply@google.comCongrats on earning your CA$600 in ad creditnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:27:52
#2185Bennett and Grant—forsberg@shopcircle.coYour digital products deserve better than manual deliverynotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:00
#2531Bennett and Grant1087maisha.mpo@gmail.comReturn request for orange "Goyard" bagnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-30 16:03:43
#2189Bennett and Grant—payments-noreply@google.comGoogle Workspace: Your invoice is available for bennettandgrnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:34
#2416Bennett and Grant1008plhawkes@verizon.netOrder #1008notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 15:31:36
#2426Bennett and Grant1075tddgeorge@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-21 13:33:05
#2191Bennett and Grant—neokart6@gmail.comQ..notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:38
#2469Bennett and Grant1051qtshey@yahoo.comHow did we do, Shirley?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 07:06:06
#2471Bennett and Grant1073ttdhouse@aol.comYour order has been deliverednotification never addressed to a store support inboximportednone yet0no SLA set2026-09-24 13:56:00
#2246Bennett and Grant—adeybright6@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:37:29
#2461Bennett and Grant1082tongloan224@gmail.comDid your order arrive?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 17:36:11
#2410Bennett and Grant1070asian.kitty@yahoo.comHow did we do, Tylasia?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-20 11:42:28
#2298Bennett and Grant1035cjchambliss@yahoo.comReturn Request - Order Number: 1035notification never addressed to a store support inboximportednone yet0no SLA set2026-09-12 15:52:01
#2459Bennett and Grant—googlecloud@google.comImportant: 30 days left in your Google Cloud Free Trialnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-23 16:30:48
#2380Bennett and Grant—alanielijah675@gmail.comAre you ready for Q4?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-18 14:38:28
#2188Bennett and Grant—kiwi_app@staytuned.digitalChecking in – How’s Kiwi working for you?notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:22
#2244Bennett and Grant—shinapro258@gmail.com—notification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 11:18:04
#2192Bennett and Grant—victorsolutionsss@gmail.comFinal Notice: GDPR Configuration Verificationnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:30:44
#2190Bennett and Grant—recommendations@inspire.pinterest.comWe’re updating our Business Terms of Service and Privacy Polnotification never addressed to a store support inboximportednone yet0no SLA set2026-09-10 06:28:48
#2187Bennett and Grant—googlebase-noreply@google.comLoek Vergouwe now has access to Merchant Centernotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:16
#2186Bennett and Grant—google-workspace-alerts-noreply@google.comAlert: Admin password reset - info@bennettandgrant.comnotification sender address looks automated (no-reply/mailer)importednone yet0no SLA set2026-09-10 06:28:05

← back to queue

Case #2188 — Bennett and Grant

kiwi_app@staytuned.digital · order — · state imported · label none yet · rung 0

Facts
Checking in – How’s Kiwi working for you?
open
not set
2026-09-10 06:28:22
—
2026-09-10 06:28:22

Full thread — newest first

Thursday 17 September 2026 · UTC
in kiwi_app@staytuned.digital → info@bennettandgrant.com customer 2026-09-17 13:02 UTC
We added two new templates to give your store even more options. Kiwi Size Chart & Recommender ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart )  Home ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart )Help ( http://intercom.help/kiwi-sizing-chart/en )Create Size Chart ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart )size-chart-templates ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart ) In Your Library --------------- ******************************* Necklace and Bracelet Templates ******************************* Two ready-made charts for jewelry: standard chain lengths with a where-it-sits note, and wrist measurement to bracelet length in inches and centimeters. Each guide walks through setup step by step. necklace-size-chart-faqs ( https://intercom.help/kiwi-sizing-chart/en/articles/13183675-necklace-size-chart-template ) bracelet-size-chart-faqs ( https://intercom.help/kiwi-sizing-chart/en/articles/13183519-bracelet-size-chart-template ) ---------------------------------- Built for the Rest of Your Catalog ---------------------------------- ************************** Apparel, Footwear and Swim ************************** Whatever you sell, there is a starting point ready. Pick a template and edit the measurements to match your products. ( https://intercom.help/kiwi-sizing-chart/en/collections/11160690-size-chart-customizations ) ****************** Then Make It Yours ****************** Every template is fully customizable, whichever category you start from. These guides cover the changes merchants ask for most. ( https://intercom.help/kiwi-sizing-chart/en/collections/11160690-size-chart-customizations ) Explore More Size Chart Customizations ( https://intercom.help/kiwi-sizing-chart/en/collections/11160690-size-chart-customizations ) Privacy Policy ( https://staytuned.digital/privacy-policy/ ) The email was sent to info@bennettandgrant.com. To no longer receive these emails, unsubscribe ( https://track.customer.io/unsubscribe/dgT5owoDAPvCC_rCCwGgr3PzcOrruLB7r0nCFAE= ) here.
Wednesday 16 September 2026 · UTC
in kiwi_app@staytuned.digital → info@bennettandgrant.com customer 2026-09-16 10:32 UTC
It's been a while - jump back in and let's refresh things a bit Kiwi Size Chart & Recommender ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart ) Home ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart ) Help ( http://intercom.help/kiwi-sizing-chart/en ) Create Size Chart ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart ) ******************* It's Been Awhile... ******************* ********************* Let's Hit Refresh ✨ ********************* Your customers rely on accurate sizing to make confident purchases. Here's what you can do today: ✅ Create a new size chart – Perfect for new products or updated sizing standards. ✅ Launch a size recommender – Give shoppers personalized size suggestions to boost conversions. ✅ Refresh existing charts & recommenders – Ensure everything is up to date and appearing as expected for the best customer experience. Take a Look ( https://admin.shopify.com/store/1k6czt-ra/apps/kiwi-sizing-chart ) ************************** We're Always Here To Help! ************************** You can visit our help center or reach out to our team of experts. We're here for you every step of the way. Help Center ( http://intercom.help/kiwi-sizing-chart/en ) Contact Us ( http://intercom.help/kiwi-sizing-chart/en ) Get help now ( http://intercom.help/kiwi-sizing-chart/en ) Feature Request ( https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b ) ************* Have an Idea? ************* ****************** We Want to Hear it ****************** Share your feature request on our Community Hub. Your feedback directly influences what we build next. Submit Feature Request ( https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b ) Privacy Policy ( https://staytuned.digital/privacy-policy/ ) ©2026 Staytuned Digital 9 Murray St, #11NE, New York, NY, US, 10007 The email was sent to info@bennettandgrant.com. To no longer receive these emails, unsubscribe ( https://track.customer.io/unsubscribe/dgT5owoAAPvCC_rCCwGgqcUTnsJOR_d6RtsnHHs= ) here.
Thursday 10 September 2026 · UTC
in kiwi_app@staytuned.digital → info@bennettandgrant.com customer 2026-09-10 06:28 UTC
We're here whenever you need us! Hi! It’s been about 2 months since you installed Kiwi (time flies!). Just checking in to see how everything’s going. If you’re looking to get more out of Kiwi or need help setting something up, here are some helpful resources: • 📚 Help Center – Articles & Videos ( https://intercom.help/kiwi-sizing-chart/en ) • 💡 Feature Requests – Suggest What You’d Like to See Next ( https://staytuned.featurebase.app/?b=67f3fe52fa267ccc0832233b ) And as always, if you have any questions, just hit reply—we’re here to help. Thanks for using Kiwi! Talk soon, Kelly Unsubscribe ( https://track.customer.io/unsubscribe/dgT5owoBAPvCC_rCCwGgTna7AM-XffPRLRK0z2s= )

Proposed draft

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Compose / edit reply

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Raise a supplier request

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Money action — admin only

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Escalate to a human

Removed from this page — investigated and found to be a no-op for the operator (it only wrote a private note back to this same Case events list, nothing else read it). The AI's own real escalations still show up in the queue and now trigger a push notification.

Engine shadow decision — technical detail

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

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